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paul2009

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Everything posted by paul2009

  1. Sadly, you are being asked to change things over which you have no control on Squarespace. You cannot add code to the start of the head section (it will be inserted into a fixed position within the head section) and you cannot remove the defer attribute from Squarespace's own code. Unless other forum users have suggestions, it sounds like you will need to speak to someone at CookieBot who knows Squarespace well (they'll have access to the account to troubleshoot this), or you may want to try a different cookie consent tool that is known to work well with Squarespace. Personally, I'd use CookieScript, but it will obviously depend on your requirements. Did this help? Please give feedback by clicking an icon below ⬇️
  2. This problem usually occurs when a customer enters a shipping discount code before they have provided a valid shipping address. This is because a shipping discount can only be applied to a valid shipping method, and this cannot be selected until a valid shipping address has been provided. If the customer enters the discount code after choosing a shipping method, the discount should be applied correctly, as shown below: The same issue exists on desktop and mobile, but is less common on desktop because the layout is clearer. On mobiles, the gift or discount code field is often visible immediately like this (see below) encouraging customers to provide the discount code too early in the process. I hope this explanation helps you to assist your customers. Did this help? Please give feedback by clicking an icon below ⬇️
  3. If you see the following message on your Code Injection page, you are not using the new Order Status page yet. All customers will land on the original Order Confirmation page after checkout for all purchases. You can continue to use the Order Confirmation page. If you don't see a message like this, you are already using the new Order Status page for physical, digital, and service products. Did this help? Please give feedback by clicking an icon below ⬇️
  4. From a Squarespace user's point of view, each Squarespace website is self-contained. A user with permissions on one of your sites will not be able to access another site on your account. Is this what you wanted to know? Did this help? Please give feedback by clicking an icon below ⬇️
  5. If you want to sell a product or service with a custom price or that isn’t in your Squarespace inventory, you can tap Custom amount, enter a price and add a note to the receipt to describe the charge. Did this help? Please give feedback by clicking an icon below ⬇️
  6. No. The Squarespace Checkout page cannot be customised or altered. This limitation is due to the platform's design and structure, which aims to maintain a consistent and secure checkout experience for all users. Squarespace prioritise security, reliability, and ease of use, and this restricts the customisation that is possible in critical areas like the checkout. Did this help? Please give feedback by clicking an icon below ⬇️
  7. I appreciate what you are saying but this is how the summary is laid out on the Squarespace checkout and in email notifications. Although the individual prices and the subtotal already include VAT, the summary shows the VAT content as a separate line item. It isn't possible to change this. Did this help? Please give feedback by clicking an icon below ⬇️
  8. No. As explained above, deleted products cannot be restored. If you are experiencing technical issues or something isn't working as expected, please contact Squarespace Customer Care directly for assistance.
  9. Please see this post: When you are ready to launch your new site, you can disconnect your domain from the original website and connect it to the new site. Did this help? Please give feedback by clicking an icon below ⬇️
  10. If you are using a Squarespace 7.1 template, please see this video: Did this help? Please give feedback by clicking an icon below ⬇️
  11. The Order Confirmation email (one of the Customer Email Notifications) is usually the invoice and can include all the necessary information. In the Global Email Styles you can edit the footer to include the required information, including branding (an image, logo, or text), business information and tax registration ID. You'll find the settings in Commerce > Customer notifications > Global email styles. You can also edit the text in the Order Confirmation email. You can edit an email type within Commerce > Customer notifications > Emails. You'll need to select an email category and then click an email type. Did this help? Please give feedback by clicking an icon below ⬇️
  12. The only way to protect Squarespace content is to use Squarespace's own membership features. Third party membership products cannot truly protect Squarespace content. It's not a fault with these third party products but a limitation imposed by Squarespace. Third party member products can only place a "veil" over the content and this is very easy for anyone to remove, revealing the content underneath. This is why the member-only content can appear in search results and be viewed by ordinary visitors. The full functionality for invite-only memberships won't be with us for some time so in the meantime, you'll need to rely on the features and workarounds that are available, even though they are not perfect. For example: you can hide the Join button on the access denied page for Member Areas you can add a Member Sign Up Block to a page and then password protect the page so that only invitees can see it. Did this help? Please give feedback by clicking an icon below ⬇️
  13. There's an extension called Trunk Inventory, but you'd need the pro plan (to include bundling) and it starts at $39 per month.
  14. If you have uploaded a file and linked it from a public page, search engines can index the file and show it in search results. You should be able to prevent search engines from indexing a newly uploaded file if you upload it to a password-protected page, as this prevents search engines from accessing the page to discover and index the file. If you have already added a file that has been indexed, it is best to remove the file, then upload it again after setting a page password. Of course, none of this can stop someone downloading a file if they know the direct URL or if they guess it correctly. Files added to password-protected or member area pages are currently no better protected against access than any other files. Did this help? Please give feedback by clicking an icon below ⬇️
  15. This is a self-inflicted issue 🙂. Custom CSS has been added that hides this project specifically: a[href*="people"], a[href*="action-sports"], a[href*="product"] { display: none; } Did this help? Please give feedback by clicking an icon below ⬇️
  16. Correct. It will apply to all buttons in all lists. If you want to limit this to one section, you'll need to identify the ID of that section and then prefix the CSS with this. For example, for the homepage, you can use this instead: section[ data-section-id="63f357eea67eec7ce5b274c0"] .list-item-content__button-wrapper { display: none; } If you need help identifying section IDs, please take a look at my old guide for How to apply CSS to one Squarespace page. Did this help? Please give feedback by clicking an icon below ⬇️
  17. If you choose to use Squarespace’s Acuity Scheduling service to automate bookings, you can vault a payment card to allow you to charge the customer later. The Commerce and the Scheduling checkouts are the only secure ways to accept payment card details on the Squarespace platform. You should never ask for payment card details via a Squarespace form. Form Blocks are not sufficiently secure and so do not adhere to the Payment Card Industry Data Security standard (PCI DSS) compliance regulations. Businesses that take card payments online are required to adhere to this standard, and those that don’t are usually forced to stop accepting payments by card. I hope this helps.
  18. This is not true. If you click the link that I provided above, it should take you directly to a ‘refund request’ form for you to complete.
  19. None of the Squarespace website plans allow you to exclude IP addresses.
  20. Hi Sally You can hide the cart and the 'add to cart' buttons easily in the site styles and then provide a link to your form on each product page. You'll find the cart setting in the header settings (click EDIT HEADER) and you'll find the option to hide the 'add to cart' button in the store page section settings (click EDIT SECTION). If you're looking for something to improve the way this works, you may want to take a look at a couple of our Squarespace extensions. You'll find details of them in this post, or contact me for more information. Did this help? Please give feedback by clicking an icon below ⬇️
  21. Please add the important rule too (I've updated the code above) as the Squarespace CSS has been added inline and so will override your Custom CSS without this rule 🙂 Did this help? Please give feedback by clicking an icon below ⬇️
  22. The popup heading has a sqs-slash-page-header ID. As this is an ID, you need to prefix it with a "#" character, and remove the space between h1 and the selector, so that it is h1#sqs-slash-page-header Generally, you should also be more specific with your selectors, otherwise your custom CSS may be ignored by existing CSS. It should look something like this (you may need to scroll to the right to see all the CSS below 🙂 : .sqs-slide-wrapper[data-slide-type="popup-overlay"] [data-slice-type="heading"]:not([data-compound-type]) h1#sqs-slash-page-header { font-family: 'Noctura Georgia'!important; } Did this help? Please give feedback by clicking an icon below ⬇️
  23. Website subscriptions cannot be moved from one site to another. You will need to cancel your original subscription and then subscribe again on your new site. You can then use this form to contact Squarespace Customer Care to request a prorated refund for switching sites. Did this help? Please give feedback by clicking an icon below ⬇️
  24. If you are showing blog posts by linking directly to the blog page, for example /all-blog then you can decide how many posts to show by clicking the settings ('gear') icon of the Blog page and then move the Posts per Page slider (see below). If you choose to use a Summary Block as you have on /weddings-2 (perhaps because you prefer the style of this layout?) then you will be restricted by the 30-item limit built into Summary Blocks. As @derricksrandomviews mentioned, you can you can add multiple summary blocks to the same page and use tags to choose which items display in each one, but this can be administratively burdensome. If you need to use Summary Blocks then I recommend the Lazy Summaries plugin, as this allows you to easily breach the 30-item limit. Regarding your comment that you want all the blogs to be shown on the blog page, you can easily do this by moving posts from one blog page to another as explained in the linked guide. I hope this helps. Did this help? Please give feedback by clicking an icon below ⬇️
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