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Found 4 results

  1. Ive notified squarespace of this issue already, however, they’ve advised that I simply “downgrade” my plan for the time being. The issue: I pay extra to use the “sell on Instagram” feature. A couple weeks ago, I noticed that my newly added items were not getting submitted from squarespace to the Facebook catalog - which then allows me to tag specific products on Instagram stories and feeds. I figured it was some glitch that day and didn’t think anymore about it. Until last week, I was trying to upload a batch of new product listings specifically for Mother’s Day and saw that the error message continued to arise. I tried manually updating the feed and still no luck. I read up about the issue to find out it’s a server related issue. I contacted squarespace and the only solution they could provide is “downgrade your plan”. In theory, I’ve lost weeks of web traffic and potential order conversion, and now they want me to downgrade so I can potentially drop my conversion rate even more (for the active items that were added to the feed before the issue arose) and also lose out on other paid features that I utilize... all in the name of “we are working our best to solve the problem; but I don’t have an eta and we can’t reimburse you for any of your loses”. So so upset with this type of customer service, especially during a time when virtual capability is the only thing that’s helping to hold so many businesses together.
  2. Let's say I want to press 250 copies of a vinyl album, and sell them online. Each vinyl copy will have a number between 1 and 250 physically written on the paper sleeve. In order to make it clear to the customer just how exclusive and "limited edition" the vinyl release is, I want each vinyl to be a separate product in the online storefront. In other words: Even though it's 250 copies of the same album, I do not want it to be listed as just one product in the storefront with the number 250 indicating how many copies there are. So, there's 250 identical items in the storefront. Then, whenever a copy is bought, I want that product to still be visible on in the storefront but I want it to be crossed over or greyed out so that no customer can pay for it twice - and also so that customers can see visually the availability of the vinyl release decline. The idea is to: 1. Provoke some urgency/FOMO in customers, since they can see just how many copies (and what specific copies) are already sold and which ones/how many are left. 2. Allow customers to choose the vinyl copy with the specific number that they want. I imagine number 1/250 would be hot, but customers may also want the vinyl copy that has their personal lucky number or whatever. Maybe a Douglas Adams/HHGTTG fan wants number 42/250. You get the idea. Is this possible on Squarespace?
  3. I'm very new to Squarespace and I want to add a button to my site so that i can sell signed copies directly to customers. I'd like to get their info, create a PayPal payment, then be notified with the buyer's contact info so that I can process/.ship the order. Is there a widget or something I can add to my site? How best to achieve this? Thanks,
  4. I would like to ask the community about selling photographs through Squarespace, and I would appreciate anybody with experience or successful implementation to chimp in with comment or post links to some examples. What I would like to do is: Sell through Squarespace eCommerce Have a 3rd party company's printing and fulfilment service hooked up completely transparent to buyer (eg. user never leave my Squarespace site) Preferably the printing and fulfilment company delivers products worldwide ( I am not located in US)Not interested in digital downloads Thank you
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