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  1. How can I implement a way for the customer to view a product in different patterns or colors? Like you would do on Amazon or any other site when you hover over a tshirt and it changes colors? Surely there is a way to do this in Squarespace?
  2. Site URL: https://pawplepower.com Please help! I have a persisting and urgent problem that's driving me crazy, and I've exhausted all my knowledge on how to fix it. On our Squarespace store, we're selling digital products. One of those products is a .zip file containing audiobook recordings. When the file is purchased, sent to the customer, and then downloaded, it's unopenable and gives the following error message: "Unable to expand [FILE NAME]…" "Error 1 - No such process." I have no idea how to fix this. I've tried so many things: removing a dash in the file name, setting the enclosed folders to 'Read & Write', deleting and listing a brand-new product, etc. I should also mention that the other digital downloads that we sell (which contain .pngs, unlike this one which contains .mp3s), download and open perfectly without incident. The compressed .zip file comes to 241mb, which is well within Squarespace's file limit. Here's the other thing though: when purchased and downloaded, the file size is not that size, but fluctuates between about 150 and 170 mb, which almost seems like something is stopping the download mid-way. I've tested it a million times on my end, and I've only ever had it properly download and open about two times, before not working again. I'm appealing to the Squarespace community hoping that someone can help me; maybe you've had a similar experience and have found the fix. I'd be more than happy to buy you a coffee for your time, I just desperately need the help before we receive any new orders. NOTE: I have no idea whether this is a Squarespace issue, or a localized computer issue. I'm also not sure if this is just an Apple problem. All the reported download problems have seemingly come from Apple users (including myself). This problem also persists on Desktop and Mobile. Link to problem product: https://pawplepower.com/shop/p/powerfully-pawsitive-audiostorybooks
  3. Site URL: https://www.worldisonfire.com/services Hello, I just noticed the "Add to Cart" button is missing from two of my 3 products, but I can't figure out why they disappeared. Does anyone happen to know how I might fix this? Here is the one product page where the button appears normally and is working properly: https://www.worldisonfire.com/services/resonant-you-private-lessons And here are two product pages where the add to cart button is missing: https://www.worldisonfire.com/services/resonant-you-biofield-tuning https://www.worldisonfire.com/services/resonant-you-bemer-circulation-enhancement Everything appears to be the same to me in my layout and settings with all products. Does someone know how to fix this issue of missing add to cart buttons? Thank you in advance. -Julius
  4. A client showed me that product zoom isn't working on any computer that they use, but it's working for me on different systems and browsers. The cursor changes to a magnifying glass when they hover over a product image, but left clicking doesn't enable the zoomed in image. I can't duplicate the issue on my end. I'm interested to know if anyone else has seen this issue. I haven't found anything in a search.
  5. Hi all! I’m Alicia, a product designer on a team at Squarespace focused on helping sellers succeed across different sales channels. As part of our work, we want to better understand how users are finding success or challenges with e-commerce and SEO on our platform. I thought posting here could be a good way to connect with some of you, and learn about pain points we can address in future updates. If you’re a seller on Squarespace and interested in providing thoughts, if you could respond in the thread with the following: Your self perceived level of knowledge on SEO (specifically SEO knowledge pertaining to e-commerce, rather than general SEO for a website) What goals do you have for your shop’s performance? What SEO tactics have you tried to help with your shop performance? How did it go? How do you measure progress towards your goals? If you’re looking at data, what are you looking at, and do you use any third party tools?
  6. Site URL: https://www.529innovations.com/suspension I have several stores on my site and one of them that contains my most active products is not showing any images. If you go to the page and over over the area highlighted in the attached screen shot you can see that there is a link to a product. This just started recently and all the other areas of my site work properly. If I move the product to a different category or store I can see the item but that is not a viable work around as it would break many other links/references that exist.
  7. Site URL: https://pump.eppwellsolutions.com/ Ok, I was so excited to see the new review feature in Squarespace. I used to have to make a whole page to add my customer's reviews manually, but with the automatic emails and having the reviews right on my product page is so nice. Unfortunately there is one big issue with this new feature. My customers cannot edit or delete their reviews. Anyone with a store probably knows this scenario all too well. Order is delivered, customer gets review notification and had one small issue that would be easily fixable but rather than reaching out for it to be solved gives a less than ideal review. After reading the review you reach out to your customer to solve the problem and increase their satisfaction with you product. After your customer support your customer is now happier than ever and would give a 5 star review without question. So now what.....they cannot edit their review to give their whole story and show their appreciation with your customer support, and they cannot delete their review and do an updated one. What do you all think? Do you think that our customers should have the option to edit or delete their reviews if they want to? Do you think that this is just a feature that hasn't been added yet or a decision that Squarespace has made against having that ability? I really hope that my customer's will be able to do this soon with my Squarespace site, or I will probably be switching back to inputting them manually on a custom page.
  8. Site URL: https://www.mikesmithlive.com/store Hey all, I'm a custom CSS newbie and am having issues with moving my "Add to Cart" button so that it's displayed below the price on a particular product page: https://www.mikesmithlive.com/store/storyteller-e-course (PW: Test-32). I have separately implemented some custom CSS on two other product pages to stylize and redirect their checkout buttons to an external third party vendor, and was successfully able to move those checkout buttons below the price; see https://www.mikesmithlive.com/store/lvl-bulk and https://www.mikesmithlive.com/store/lvl-single, respectively (same PW). I'm getting the sense that some of my CSS may be canceling out the rest, but am unable to gauge that with any certainty. I'm including all of my custom CSS below to see if anyone here could help me determine that, and/or if there's some additional CSS I need to include to move the checkout button on the first product page (which is #item-62fec0203c643a6de7dbe707). /* CUSTOM CSS TO HIDE PRODUCT DESCRIPTIONS FROM ALL PRODUCT PAGE HEADERS */ #item-62eb0216b0a87f42c025ec0d .title-desc-inner .page-desc { display: none; } #item-62eaffad989f1737e1b2f343 .title-desc-inner .page-desc { display: none; } #item-62fec0203c643a6de7dbe707 .title-desc-inner .page-desc { display: none; } /* CUSTOM CSS TO HIDE OR STYLE ADD TO CART BUTTON ON SELECT PRODUCT PAGES */ #item-62eb0216b0a87f42c025ec0d .sqs-add-to-cart-button { display: none !important; } #item-62eaffad989f1737e1b2f343 .sqs-add-to-cart-button { display: none !important; } #item-62fec0203c643a6de7dbe707 .sqs-add-to-cart-button { text-decoration: none; border-radius: .4rem; -webkit-transition: .1s opacity linear; -moz-transition: .1s opacity linear; -o-transition: .1s opacity linear; transition: .1s opacity linear; -webkit-backface-visibility: hidden; color: #fff; background-color: #000; border-color: #000; display: inline-block; width: auto; height: auto; border-width: 0; text-align: center; cursor: pointer; -webkit-appearance: none; -moz-appearance: none; appearance: none; line-height: 1em; font-weight: bold; font-style: normal; text-transform: none; line-height: 1.2em; letter-spacing: .05em; -webkit-font-smoothing: antialiased; font-size: 1rem; line-height: normal; padding: 1.2em 2.004em; width: 250px; } /* CUSTOM CSS TO HIDE PRODUCT QUANTITY FIELD AND SHOW PRODUCT DETAILS BELOW PRICE ON ALL PRODUCT PAGES */ #productDetails .product-price { order: 1 !important; } #productDetails .product-quantity-input { display: none !important; order: 2 !important; } #productDetails .sqs-add-to-cart-button { order: 3 !important; } #productDetails .product-excerpt { order: 4 !important; display: block !important; } /* CUSTOM CSS TO SHOW "BUY FROM JOSTENS RENAISSANCE" BUTTON ON SELECT PRODUCT PAGES */ #productDetails .product-excerpt a[href*=jostens] { text-decoration: none; border-radius: .4rem; -webkit-transition: .1s opacity linear; -moz-transition: .1s opacity linear; -o-transition: .1s opacity linear; transition: .1s opacity linear; -webkit-backface-visibility: hidden; color: #fff; background-color: #000; border-color: #000; display: inline-block; width: auto; height: auto; border-width: 0; text-align: center; cursor: pointer; -webkit-appearance: none; -moz-appearance: none; appearance: none; line-height: 1em; font-weight: bold; font-style: normal; text-transform: none; line-height: 1.2em; letter-spacing: .05em; -webkit-font-smoothing: antialiased; font-size: 1rem; line-height: normal; padding: 1.2em 2.004em; width: 250px; } Any help or guidance anyone could give me here would be greatly appreciated! Thanks in advance.
  9. Hi! I was wondering if there was anyway to have products "disappear" from a store after they are x days old or after a certain date? I see there is an option to schedule products to appear at a certain date, so I was hoping the opposite is true.
  10. Site URL: https://thehouseofagness.squarespace.com/ Hi! I created a custom dropdown menu in the intro section of the store page (code block). When I hover over the dropdown menu, the container (products ) below moves as the dropdown descends. I dont want the elements to move, would like to have the same affect as normal dropdown navbar. And how could I make the dropdown to appear from the left instead of droping down? any tips on how I could solve this? Thanks pass: 280822
  11. Site URL: https://www.aoglass.com/store The store page on our business website recently changed to a stacked column list of products, rather than 4 columns across that we've always had. I've tried adjusting it in Site Styles, but it isn't having any effect. I can't find anything else in Site Styles, Code Injection, or anything else. What am I missing?
  12. Site URL: http://crazydaisydogtraining.com Hello, I want to use Amazon affiliate and maybe print full on my commerce site. Is this possible to use multiple platforms like that? What resources or videos could show me how to do this?
  13. Site URL: http://bybrianlevy.com Hello: I'm using the Store template to set up a filterable list of items ("products") which I would like to link directly to outside URLs (not product pages). I've figured out how to eliminate the product images and add to cart, etc., but have not yet figured out how to link to an outside URL. I just want "products" to show up as a list of items that each have a link to an outside URL. Thank you. The test page I'm working on: https://www.bybrianlevy.com/resources-ingredients
  14. Site URL: https://willinglee.co/build Hi there, I'm trying to remove the "All gifts" category from desktop view, but keep it visible on mobile. The only way users can navigate through the shop on mobile is if there are breadcrumbs. If I use Squarespace's normal "disable" option for the "all" category, it disappears on mobile and people are stuck viewing only one category. If anyone knows how to help by removing the category only from desktop, I'd be super grateful. Thank you!
  15. Site URL: https://www.corgimedia.co Hi, I made a store with 3 categories, Presets, Prints and Merch. I want to hide the Prints from the main store, while keeping the merch and presets visible. I found a post that helped hide all products with the following code injection: is there a way to either manipulate this code or a new code that could do what I'm trying to achieve? Thanks
  16. Hi there. I’m new to Squarespace. I have an e-commerce website selling prints and I want to create 2 different stores within the same website. One for regular customers, the other for wholesale. So would need 2 different stores with 2 different checkout policies. Regular customer check out: no minimum spend wholesale: with minimum spend When I go to checkout option in commerce, I can see an option for minimum order but it would apply it to the whole site, rather than each separate store page. Any recommendations or ideas how I can achieve this? Thank you in advance.
  17. Site URL: https://www.2a3dart.com/store Hello, I am working on a store to sell some art products. And I created categories to keep things organized. My problem is when I click on a category, the others disappear, and then the customer will have to hit back in the browser or click on store in the menu again. I want the categories to stay always displayed, with the current one highlighted, this will make the experience smooth and will allow the customer to browse easily. Any one have the same issue and found a way ? My store is still in progress, please don't mind the non relevant images, and the password is: 123 Thank you so much in advance ^^
  18. Site URL: http://kiyary.com Hello guys! I need some help on figuring out how to activate or create a badge/label of "SOLD OUT" on products marked as such, as the only thing I get, it is a tiny text under the price. my site is www.kiyary.com First screen shot shows what I want. Right now I managed to have this badge design by using "product" block on a new page www.kiyary.com/shop ; but where I want it is in my real store page www.kiyary.com/store ; because when I use the product block it only can put up to 30 items and when you click on the product the breadcrumbs take you back to the original store. Thank you! 🙂 P.S. I have other questions regarding some hover text on gallery.
  19. Site URL: https://coconut-tuatara-4kwp.squarespace.com/config/pages/62ffd49d1fe4027515d2085b/categories/62ffd49d1fe4027515d2085f I am trying to show the subcategory options of "Pools From Above" once the user lands on the store page, without tapping into the category itself. See attached pic
  20. Hi all, I have set up a discount code to go live tomorrow, however I am wanting this to only go to customers who spend X amount at the store. Is there any way I can do this? I have tried to set up an automated email campaign that will send to a segment of customers who spent X amount from tomorrow, however as there is nobody who is in that list yet (due to it starting tomorrow) it won't allow me to schedule (for some reason Squarespace sees this as a regular email campaign and not an automated). There must be a simpler way? Thanks!
  21. Site URL: https://davedrewphotography.co.uk/ Hi, is there a way of duplicating a store? I have client galleries that are password protected when I post them so that only the client can see. So each new client gets their own store. The problem is that I have some CSS in the advanced settings that I would need to copy over each time. https://davedrewphotography.co.uk/
  22. Site URL: https://jodistewartart.com I want to use a 'store' style page as a portfolio so that each image out of a grid of images has the capability of opening up a new window with a larger picture and more information, exactly as a store page does, but some works will be available to sell and some won't (already sold but still part of the portfolio). Is there a page that works exactly as a store page but without price, buy now or quantity listings? Otherwise, I have to 'build' each separate listing and link to the image page? So clumsy
  23. I want to launch my store which has three categories. One of the the categories does not have any products yet but will be launching in the next few months. I want the category to show up in the products nav and I would like to have some sort of "coming soon" image message. If I add the future product and set the quantity to "0" it will say sold out- it would be helpful to have a "coming soon" option here- other platforms have that option.
  24. Site URL: http://www.terroir-imports.com Hi everyone! Does anyone know how to make multiple promotional pop-ups that open on different pages? Currently I have the promotional pop-up enabled so that when a new client goes to my website it prompts the client to choose to visit the French or English site. However, I would like to add another promotional pop-up that would only appear in both of my online stores (English and French). Any idea on how to do this? Thanks 🙂 English Online store French Online Store
  25. Hello, I am trying to hide my "shop" title on the storefront page, but keep the category titles on each category page. My site is not live, but here are screenshots. Any help at all is appreciated. Thank you!
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