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  1. Need to delete file on FTP that is not available through Frontend or Backend. It’s an PDF that is reachable through a direct URL. Unfortunately it is not listed in the Media-Section. Ive uploaded it some years ago. Another solution could be to make it not available through an URL or change the file name. Any thoughts?
  2. One page of my website is asking users to download empty text files. Why is this suddenly happening? They are empty text documents. I don't have any documents to download on this page. Any help? www.donpaulkahl.com/en/projects
  3. Site URL: https://dawnmrivers.com Hi there. Is there a storage limit on Squarespace? I am trying to upload more files and photos, but the button will not open to allow me to attach another file or photo.
  4. Site URL: http://www.swoopanalytics.com Hi there, Is it possible to hide individual files from being indexed by search engines? We have quite a few PDF documents that require opt-in data capture prior to download, however, I have discovered that some of the files are showing up in search results with a direct link to the doc. Is there a way to hide them? Thanks in advance!
  5. Can anyone help me figure out how to upload an ePub file for users to download? I was able to easily upload a PDF for users to open and download, but when I try to do the same with an ePub, the file upload window won't display the epub file for me. I'm hope to avoid having to host the file on another site if possible. UPDATE: I ended up zipping the file as a work around, but open to any other suggestions if folks have had success with other approaches
  6. Hello How do I delete uploaded .pdf files from Squarespace when they are not visible in the file drop down menu (AVENUE template) but still discoverable through Google search? I was surprised to find out that some pdf files that I had uploaded a year ago as links to certain pages but not used any more, where still available to download if I searched my site on Google! When I go to file manager I can't see them on the drop down menu. Also, I realize different linked areas of the site display different uploaded files. Is there a central file management place where I can delete everything that is not in use? URL: www.onebreath.eu, Template: Avenue Thank youMyrto
  7. Grade A Noob here. We have a client who uses a lead generation platform (they cannot use another one due to the industry they are in), and they need the emails submitted from the lead forms on their site to be in an ADF file format. Does anyone know what file format Squarespace form emails come in (assuming txt, rtf, or html but like I said Noob here). Site is svford.com (it is not "live" yet, even though it is on a custom domain). Secondly does anyone know how we could possibly convert these emails from whatever the standard format is into ADF? Obviously we are not wanting to have to do anything manually, hoping for a coding solution (also if anyone can do this, would be happy to discuss pricing). Does anyone use Zapier, is that a platform that could possibly assist with this?
  8. I am brand new to SquareSpace and am rapidly trying to transition from WordPress to SquareSpace. I successfully imported my WordPress site. All of my previous text links to pdfs show as active, however, when I click on them nothing displays. If I go to one of the links and attempt to reattached the file by selecting it from available uploaded files, again nothing happens after clicking save. I did a quick search and I have ~60± files that need to be fixed. Has anyone run into this? If so, what worked for you?
  9. Hello Community, we are looking for a SquareSpace Expert who can help us with the following Problem: Create a Custom Form, Look & Feel exactly like inbuild Form + Additional Features 1.) Ability to upload multiple Files instead just 1 2.) Make use of the API to handle everything as if a Client is booking normally. ( If you have a different Solution, shoot) 3.) All the Payment Settings need to work as if a Client is booking normally, i.e. "Pay Now" Button of Stripe 4.) Additional Logic possible, i.e. instead of choosing a Date/Time - Choose from a List of predefined Flights (API) then Set Date/Time accordingly 5.) Since API Access is using Basic Auth, this most likely needs to be a Server Side App/Form maybe node.js ? Please let me know if you can do this and estimate the cost.
  10. Hello, I need help figuring out how to achieve the following requirement from Apple to prepare a Universal Link for my iOS app. I've already made the file, but cannot figure out how to serve this file from Squarespace.
  11. Hi, I am trying to use our own little app snippet in a .html file from an iframe in a code block. I have this file on squarespace: https://metaversewebshowcase.squarespace.com/s/showcase.html but when I try to use it from a code block as <iframe src="https://metaversewebshowcase.squarespace.com/s/showcase.html"/> I get this. If I open the URL directly in the browser, it simply downloads the file but not open it, so I suspect that there is a content-type is not properly set, or maybe the download attribute is attached for some reason. Changing "Open in a new Window" switch does not affect it. Can somebody shed light on this, and perhaps tell me how to make the .html file usable as the src of iframe?
  12. Hello! Does anyone know if FileZilla is compatible with Squarespace 7.1 or if Squarespace itself has similar capabilities? My organization uses FileZilla to link to files attached in newsletters, etc. and we are able to reupload those files if edits are made to the same link so that clients can continue to access the updated file from the original link. We are trying to switch to Squarespace but need this functionality. The file upload option doesn't seem to suffice because it creates the URL for you, so a new file will have a new URL. I saw some saying that FileZilla doesn't work with Squarespace 7.1. Thank you for your help!
  13. I would like to have a file of images, not on SS that I can add images to easily that will automatically populate a gallery block and update each time I add or delete them. Dropbox might work but you have to manually sync from within SS. Is there any other way to do this? (On my site, the "On The Rocks Tables" get different tops, all unique. We need to have the current tops available for the customer to choose from and easily keep it updated with additions and deletions.) Appreciate any help and suggestions!
  14. Hey! I have been uploading image files to the blog posts and portfolio of my new website just fine, but then all the sudden when I click on upload file nothing happens. I have tried it on every page and it still doesn't work. I tried refreshing the page and closing and reopening the site and nothing seems to be working. Does anyone have any ideas to make it work again?
  15. Hi Hello, I open the debate to the proposal to add the option or a tool that allows you to manage files / media through folders, it is often tedious and impractical to have to look for an image in the media window of the library and are all the images that I uploaded, it's like looking for a needle in a haystack despite having the names managed.
  16. Folks, Just wasted an hour of time with this issue... My new webmaster has her display setting on Windows 11 set to 150% as her eyesight is not as good as it used to be. She was trying to link a PDF to some text on a page and was missing the Link Editor dialogue on the left-hand side of the page. We did all the usual stuff like turning off pop-up blockers, clearing cache, etc. Luckily I had brought my laptop with me and was able to see that it was working properly on my system. I noticed that her fonts were much larger than mine on the same sized screen and so checked her display settings and sure enough she had it set to 150%. I changed it back to 100% and it worked properly. The behaviour is the same in both Chrome and Firefox on Windows 10 and Windows 11. It would be good if SquareSpace could recognize this 150% setting and either display a warning or put scroll bars on the screen. I have attached screen snapshots of the Windows Display setting, the dialogue at 150% (missing Link Editor component) and at 100% (working properly). /Dave
  17. I would like an image download to start in the background when a button is clicked, as is the norm. Instead squarespace opens a page, requiring an additional right-click step. I can't seem to find how to prevent this. When using a link, you have the option of page, file, etc. so I don't understand why when choosing a file, it opens a page regardless. I am using a code block, but this seems to be the case whatever method i use, such as buttons, forms etc. my current html code is: <a href="/s/DM042_Wallpaper_Phone.jpg" download="jonpxl_wallpaper_DM042_phone" target="_blank" class="button">WALLPAPER</a>
  18. Site URL: https://www.sanhowon.com/menu I have a button that links to an uploaded PDF. When users open the file in their computer browser, the "title" does not match the "file name." I screenshot the document properties and you can see they don't match. I want the file name I specified to be displayed instead of "Microsoft Word - Food 2.23.22.docx." (I don't see the title displayed when I click the link with my phone, only computer.) I think this may be related to Metadata but I'm not sure where to edit this for a button's uploaded file? Advice much appreciated!
  19. Site URL: https://pawplepower.com Please help! I have a persisting and urgent problem that's driving me crazy, and I've exhausted all my knowledge on how to fix it. On our Squarespace store, we're selling digital products. One of those products is a .zip file containing audiobook recordings. When the file is purchased, sent to the customer, and then downloaded, it's unopenable and gives the following error message: "Unable to expand [FILE NAME]…" "Error 1 - No such process." I have no idea how to fix this. I've tried so many things: removing a dash in the file name, setting the enclosed folders to 'Read & Write', deleting and listing a brand-new product, etc. I should also mention that the other digital downloads that we sell (which contain .pngs, unlike this one which contains .mp3s), download and open perfectly without incident. The compressed .zip file comes to 241mb, which is well within Squarespace's file limit. Here's the other thing though: when purchased and downloaded, the file size is not that size, but fluctuates between about 150 and 170 mb, which almost seems like something is stopping the download mid-way. I've tested it a million times on my end, and I've only ever had it properly download and open about two times, before not working again. I'm appealing to the Squarespace community hoping that someone can help me; maybe you've had a similar experience and have found the fix. I'd be more than happy to buy you a coffee for your time, I just desperately need the help before we receive any new orders. NOTE: I have no idea whether this is a Squarespace issue, or a localized computer issue. I'm also not sure if this is just an Apple problem. All the reported download problems have seemingly come from Apple users (including myself). This problem also persists on Desktop and Mobile. Link to problem product: https://pawplepower.com/shop/p/powerfully-pawsitive-audiostorybooks
  20. How do I replace uploaded PDF files? The Link Editor dialog is showing only 20 files. So how do I replace old files with new ones while still maintaining the same URL? In older squarespace versions, I was able to find the file, delete it, and then upload a new file with the same filename. This way, the URL didn't change and all links across my website to that file were maintained. Now, I have no way of doing this without changing every single link to the new URL of the newly uploaded file. And Searching for a filename doesn't work either. The search only returns results from the 20 listed files. Please help!
  21. Site URL: http://foxcreekfarm.com I'm trying to upload a flipbook made with InstantFlipbook but I don't understand how to do this. Has anyone else added a flipbook to their website? I've attached the instructions provided by InstantFlipbook which reads like a foreign language to me. I also contacted InstantFlipbook and they simply told me the same thing as their instructions - which doesn't help because I don't understand!!! I did download Filezilla. But I have no idea where to find the information filezilla wants. I really hope I've posted this in the correct forum and someone can help me! Thanks!!
  22. Site URL: https://www.tonyphotography.net/ Hello, How can I automatically have the product name taking the file name (inventory name) (in this case they are photos that Im selling)? I know in a gallery you can add a script, but in the product page this script doesn't work I've added a screenshot Thanks in advance
  23. Site URL: https://www.sydneywaves.com Hi, I have added a download button and uploaded a pdf to be downloaded but when applied nothing happens when the button is pressed....I can’t figure out what is wrong.
  24. Using this method to upload a Javascript file But then, when I try to reference it from the Squarespace site, I get a CORS error: Access to script at 'https://static1.squarespace.com/static/57014b5b746fb963478e3d4f/t/5d7ba83d4e25b616833d896b/1568385085375/runtime-es2015.js' (redirected from 'https://brooke-meek.squarespace.com/s/runtime-es2015.js') from origin 'https://brooke-meek.squarespace.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Am I doing something wrong here?
  25. Site URL: https://www.iquant.pro/ Hello, I have uploaded 100s of files and am having trouble finding one of the files I uploaded a few years ago Is there a way to see every file I've uploaded onto the site on one page? Thank you. Rick
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