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Found 22 results

  1. Hello! I'm working with a client who currently has her site built on squarespace with an annual plan through the end of August 2023. With the circle membership, the site I redesigned for her expires in July of 2023. I don't want her to lose the money she paid for the annual membership when we transfer her domain. I'm wondering if she sets up billing now for a new annual plan if it will start charging her immediately or after the 6 months is up in July. That way to the client it will feel more like they only lost one month of payments rather than 6. Or if there's a better work around with this, I'd love to hear it because I feel so bad I didn't ask if she was on monthly or annual before we started!
  2. Hello, I'm Tammy, I'm new here, and could really use some basic help. I have a paid site and custom (paid) domain through SquareSpace. I have designed a landing page/homepage, set it as my homepage, and moved all other pages to "Not Linked". When I "Publish" my site and go to the web address, a trial (??) version/website shows, but my custom work does not. I have added custom fonts to SquareSpace, and some of those show up on the sample site, so I know it's connected somehow, but I don't know how to turn off the trial site and turn my custom-designed one on. I'm hoping this is a simple step I'm overlooking, and I really appreciate your help! Thanks so much!
  3. Hi there, New to the forum so apologies if it's not so relevant. I really need help in retrieving a product that was accidentally deleted. There were a number of extremely important emails attached to the pre sale list of this product and now they are gone. I would really really appreciate any help here as I am very stressed to lose these contacts considering I've put weeks and months of work into building them. Thanks Colin
  4. This is infuriating. I've lost hours of work multiple times. The save button is not reliable. It doesn't appear sometimes and I've seemingly pressed it to no avail. Are other people having this issue? And what is Squarespace doing to solve this? Is it because I'm in trial mode? What's the point of giving Circle Members extra time if the product is just not going to work.
  5. It would be extremely beneficial if the Scheduling Trial period was longer than 14 days for Circle members. Giving more time like 30 days or 2 months. Yes I can reach out to customer service and ask for an extension to the trial however it's an additional item to deal with.
  6. Hi all! I've had a 7.0 site since 2020, and recently decided it needed a redesign. I started a trial (using 7.1) and spent a lot of time on it before discovering that swapping my subscription over to the 7.1 site isn't as easy as I expected. Since I've already spent the time creating and refining it, I'm trying to find the best way to cancel my 7.0 site (paid annually) and start using the 7.1 version without wasting too much money. Squarespace's guide recommends contacting them to see if you're eligible for a pro-rata refund after cancelling your site, but from what I'm reading here that seems only applicable for Circle members and designers - please correct me if I'm wrong! Swapping from annual payment to monthly only seems to be possible after the current billing cycle, and I can't find any way of extending the free trial more than 7 days (as I'm not a Circle member). I'm grateful for any suggestions, Thankyou in advance!
  7. Site URL: http://thesprouthouse.net Hello, I am looking for help adjusting the margins/spacing between each section on the product details pages. I would like for the product title, description, price, options, and add to cart buttons to all be closer together on both desktop and mobile. If anyone can help, I greatly appreciate it! My site password is $prout, and I am in the trial phase. I know very little about CSS, but I am learning!
  8. Site URL: http://lychee-viola-7m4k.squarespace.com Just set up a new website to start building it out (still in trial state) But the entire window is all blurred out. I literally can't even access settings or anything to make any changes. Anybody know why this is happening? Super frustrating as I'm trying to make a start on a site I need to get online ASAP. This is the same regardless of browser. Tried all the usual of logging out and back in. Deleted the site, started again and picked a different template. All blurred out. All of my other websites are totally fine if I enter those from the same menu. Thanks in advance.
  9. A client of mine has an existing site on squarespace including domain. We are going to rebuild the site and I was wondering what the easiest way is of doing that. Should I build the new site on a trial account and then transfer the domain to that when I am done? Is there another way?
  10. Hi, not sure how best to explain this but basically I already have an up and running site that i made a while back and now want to have a fresh look but keep the domain and backend stuff the same. I have made a trial site that I am happy with and want to take down the old one a put this new one into action. Im not sure if im missing something obvious and it's really easy but I cant seem to figure it out. If possible i would like to avoid upgrading from the trial to an active site before making this replace my old one as i would prefer to keep costs to a minimum. Thanks for your help!
  11. Site URL: https://aardvark-piano-2pd7.squarespace.com/config/pages Hello, I'm designing a trial portfolio site using 7.1 version and I want to adjust the contents of the header to be more inset than they currently are. I want to adjust the header margin only (the placement of logo and social icons), but right now, it has an effect on the site as a whole. I want to keep the rest of the site margin to be wide as is. How do you edit the padding for just the navigation bar without affecting the entire website? I don't have coding experience so if possible, I want to adjust using the spacing panel. Thank you! E
  12. So I started playing around with a template and making a mock website. Then Squarespace had their sale so I decided to take advantage and I bought the one year subscription. I have hired a newbie (favour really) someone to build my website for me. Not knowing I bought a subscription, she started a whole new website and I got a free 14 day trial. I explained that I have a subscription, can she build me the website through that. We can not for the life of us figure out how to delete my mock website and start new. Or even replace the template with a new template. Does anyone have any suggestions?
  13. Site URL: https://rangerclub.uk Would anyone spare a few minutes so test out our website (we are a UK based, members only truck club). It's been developing for over a year now and has a fair bit of content. Ideally it should be as easy to use as possible but due to my extensive use at this point I'm biased when judging the site's usability. I'm most worried about mobile use as desktop use is only 20-30% percent. To save money we have the basic Personal Plan and I've done everything in my power to avoid the limitations (mainly no JavaScript / iframe). I've made custom 'member's only areas' (before it was a Square Space option) by making password protected pages.
  14. Putting together a website – still in trial – with a member area. Previewing the site via its Squarespace development URL and clicking the link to the membership area takes my client to to a Join/Sign in page. Clicking either of those pops up a box: MEMBERSHIPS IS CLOSED Memberships for this site is closed. Contact the site owner for access. DISMISS Is there any way for the client to preview the membership pages via the development URL?
  15. Hi, for the life of me I cannot find this option after viewing the video. I can add an image, and I can select an image from this list, however I cannot explore paid or free library of images as per the video. Is anyone able to assist? Thanks
  16. Site URL: https://carillon-garlic-2nz8.squarespace.com/ Hi all I subscribed to a trial in mid-2020 and built a site. This project was then set aside until recently. I have activated a subscription but continue to receive an error. Squarespace is unable to find the pages I had previously built. I get a preview screen in 'My Account' which is current, but when i click into the site I get the following: We couldn't find the page you were looking for. This is either because: There is an error in the URL entered into your web browser. Please check the URL and try again. The page you are looking for has been moved or deleted I have a footer block with correct content but nothing else. There is nothing in my Deleted items that resembles the site I had and i am unsure as to how it can be restored. Link to the page is here - https://carillon-garlic-2nz8.squarespace.com/ Any advice would be greatly appreciated. Thanks
  17. I am working on a client site that need to create French version of the current site. My plan is to duplicate the current site as a trial site, adding French content and restructure English pages. And use it as a preview site for client to review it. My question is - how can we turn off the current site, and point domain to new trial site by end of trial period? (Or if that is doable?) If you have a different approach to adding a different language version of the site, please suggest here. Thanks!
  18. Guest

    give trial on subscriptions

    I want to know if I create my membership site on this platform if it is possible for me to give a 1 week free trial before the new customer gets charged? also, do i have the ability to create a members area with a login for them? Thanks
  19. I have created a trial site for a client and would now like to share the preview, via URL on email, however when I test the URL, the link takes me to my own login page, rather than a password page (I have password protected the trial). Therefore the client would have to log in as me, would see all of my work and be able to edit. Please can you explain how to get around this. Thanks.
  20. How do I transfer a trial between two users/accounts?
  21. BRAND NEW to building a blog. SO confused!! Let's start at the VERY BASIC!!!! I bought the year package... I see NO place to register or create a login. I have the "trial"...I'm afraid I'll build my blog and then lose it all in a week! HELP.
  22. Site URL: http://http%3Awww.dyoungstudio.com The editor thinks my domain site is my trial site. I cannot delete either of them. I do not know what tags are. Thanks
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