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  1. Hi, when exporting the orders information as a csv in Squarespace > Commerce> Orders, there is no option to include or exclude certain product information in the csv, such as weight. Can we customise the exported data that is included in the csv? We need to be able to modify the csv for our logistics partner. Thanks for your help.
  2. Hi everyone. Just got my website finally set up. I tested the shop and got my partner to buy something, all seems to work fine. However, other than an email, where does it actually notify you of new orders? I can see the orders tab which it does show in, but there was no notification if I had not clicked into it. I was expecting maybe a red circle with a '1' in it or something along those lines to appear next to the orders tab to let me know there is something waiting. Or something along those lines at least. Also, possibly just wishful thinking. But I have come from Etsy, so I am
  3. Site URL: https://www.sundogbread.com/preorder Hi! Is it possible to turn off ordering for all products within a category at a specific time? We are a market bakery that turn off online orders at 10am twice a week, Wednesday (category) and Friday (category). Right now I am manually changing the inventory to 0 for those items, so anything that will be less time consuming will be helpful.
  4. I want to redirect users to a page other than the Order Confirmation page after a successful purchase. The issue is that we have an affiliate program and have added a tracking code to the code injection of the order confirmation page that tracks when a user completes a purchase and assigns credit to the appropriate affiliate. If I put a redirect code into the code injection of the order confirmation page, will the affiliate tracking code still fire? Thanks!
  5. Site URL: https://thedrive-incinema.squarespace.com/ Hey all, Maybe a question for a future release or something that's being worked towards but I wanted to enquire about Email receipts. I see in the Commerce > Customer Notification > General orders there is a list: > Order Confirmed > Order Fulfilled > Order Refunded > Digital Downloads I wonder if there's any intention to build a email template tailored towards events (like there is for digital downloads)? I have a client who wants to use QR codes sent with the email order confirmation as a way to ve
  6. Hi, I'd like to change the “Order Confirmed” text and hide order info on the Order Confirmation page but the CSS I'm currently using based on info found in the forum doesn't work. I still see the default Order Confirmed text as well as the Order info text. I want to override both completely and replace the text with: H1: Deposit Received p: You will be notified via email when our campaign is live to receive early access to our exclusive discounts. What I've done so far in CSS: #confirmed-page { // Order Confirmed title div#confirmed-page h1 { visibility:
  7. Hello, This question might've already been answered, however I will ask it again in plain English for those like myself who are starting in E-Commerce. I appreciate any help I can get. I work for a holding company with a few E-Commerce sites for its different companies. In order to promote efficiency and decrease confusion amongst various production managers, all sites have to be run through Magento. Unfortunately we are now indefinitely dependent on freelance Web Developers for the maintenance and modifications of the site. I would like to know if it's possible to us
  8. How do you deal with partial shipments? I have some items coming from Printful, and some items I am fulfilling myself. In this case, how do you notify the customer about partial shipments and tracking?
  9. I sell services to schools in the UK and its extremely rare that a school will pay for a service with a credit card or PayPal. I like the products page and Squarespace but the inability to automate bookings is holding my business back. Most UK schools request an invoice before making a BACS payment. How can I take orders/bookings for my services without charging or by bypassing checkout? I have seen the work around for charging services for free but this will cause confusion and I certainly don't want schools receiving invoices suggesting they don't have to pay. Any solutions? Anything being
  10. Site URL: https://cloudhousebakery.com SIte's a work in progress - Password :Nibbles I'm currently trying to set up my cart options for payment etc but want to stipulate that some products are for collection (between certain times or certain days, and some can be delivered), but can't seem to find any options or information on how this can be done and would gratefully appreciate any help . Is there a way of doing this in squarespace or do I have to do this through external apps/extensions etc!? I have connected my account to Square and Stripe for payment options etc, and just
  11. Site URL: https://www.kovikai.com/ So the challenge we face is that our product is frozen and needs to be shipped express and with dry ice, which makes shipping out of state expensive (we're based in California). We would like to set an order minimum of 6 packs for all out-of-state orders, but still offer 3 packs to California residents. I confirmed with Squarespace support that setting an order minimum based on geographic location isn't currently an option. As it stands now, we only offer 6 packs on our website. Can anyone suggest a work around for this dilemma? I feel like we're
  12. I am a photographer and media post processing outfit. Is there a way to add a web to print software and online ordering platform within Squarespace ecommerce platformm or otherwise. My idea is that clients can upload pictures, design layouts and order prints, photo books and other merchandise.
  13. Is there a way to limit the number of orders my site can accept per day? I know I can limit my inventory per cake but that's not the best solution. I am a home baker and would like to limit the amount of cakes that are ordered per day.. Please help.
  14. Site URL: https://destiny.contractors/test-index Hi I'm relatively new to website building, I've done some basic CSS and HTML Code Injection on my site listed above, I made a test page to show the premade counter I have installed from Square Studio. I have some light background in javascript, I can understand the basics of various coding languages. My goal here is to get this counter, for the Orders Completed number, to update live directly from the number of completed (or just total orders) that shows from the commerce API. I have tried googling for probably multiple hours now in
  15. Is there a way to retrieve a specific order by order number, not order ID? I'm trying to implement a way for customers to look up their orders and they wouldn't have access to the order ID - only their order number. It looks like you can only retrieve all orders and then filter by modified date. I'd rather not retrieve ALL orders and sift through them every time I need to make an API call. I was surprised to see there's not a way to just look up an order based on order number in the docs. Any insight would be appreciated!
  16. Site URL: http://finalvibe.com/ I woke up this morning to a new order email from Squarespace - and the billing/shipping information was my information. I did not submit it, and it included [test] in the subject line. Test mode is and has been off on my website. Is this a glitch on the side of Squarespace/Stripe by chance? Has this ever happened with anyone else?
  17. Site URL: http://blackviolettarot.com Hi all, I have a Squarespace question. I'm trying to set two separate shops on my website: one for retail, and one for wholesale. The wholesale page will not be in the main nav, and I'd like it to have a minimum quantity amount per order. The retail page should NOT have a minimum quantity per order. But I can only find a place to make this change globally, not specifically on the wholesale page. Am i missing something? Anyone else have any insight into this? thanks!
  18. Site URL: https://seasmartschool.com/awesome-animals Hi, I'm trying to figure out how to send out an email through Mailchimp when someone makes an order of a specific product on our site. Currently, when someone buys the product they get an email which has a 24-hour link and it's causing us a lot of problems (WHY Squarespace? Just WHY?) because they think what they've bought will disappear in 24 hours. I would like to change the product to a service, since what we're selling is an online class that they can take at any time. However, we still need to send them a link to access the class
  19. Site URL: http://www.myveganhamper.co.uk Hello I sell themed hampers of vegan food items, which exist on the store as individual products. I want to construct a second store ('Create Your Own') within the site where users can create their own hampers, mixing and matching individual food items from our entire range which we will then package and ship as kind of 'personal hampers'. I want to set a minimum order value that only applies to the 'Create Your Own' store, as currently people could simply recreate the hampers from the existing store and get them cheaper. As it st
  20. Site URL: https://www.casegoods.in/ Hi Everyone, I've been trying to solve that on my own with answers I found on this forum but unfortunately nothing worked. I made a footer with 3 blocks and I would simply like a different block order for the Phone version. This is the screen version which is fine This is the automatic rearrangement on the phone version And this is what I would like to achieve, swapping the "About" block with the "insta + mail icon" block. Would someone have the right code for that ?
  21. How can I change the font in the dropdown menu in the ordering process when selecting variants?
  22. Is there a way to edit the order invoice print out? I would like to change the font size of items/title and the logo size.
  23. Hello all, I am about to purchase a plan to move my online shop over to Squarespace. One feature I really must have is the ability to have different delivery times per types of item. We sell one of a kind pieces of jewellery but also collections which we make to order. The one of a kind pieces are in stock and can be shipped out immediately, the made to order products need a 2-week delivery option. Is this possible on Squarespace? I watched several tutorials but I need to be absolutely certain this is possible before purchasing. Many thanks in advance !
  24. Hi there, before clients get a confirmation MAIL, a confirmation PAGE is shown which needs to be rewritten to match correct German language. WHERE can I find that wording? Thanks for any hint.
  25. Hello Is there a way to customize the Orders page so that I can see what products were ordered without having to click each individual order open ? It's difficult to see the forest from the trees when receiving high volume of orders. Would rather be able to see WHAT has been ordered easily rather than who. Zapier does not have a Squarespace order integration that can send order info to a spreadsheet for easy viewing 😞 I saw an integration called Order Desk but that costs $14/mo. Any advice would be much appreciated !
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