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  1. Site URL: https://www.romivanderlinden.nl I have been trying to change the order on the mobile version, on desktop version everything is fine. On phone the order is : 01. beautyboosters 03. rpd the vertical line 02. butterfly 04. material research More work button - But I would like to have: 01. beautyboosters 02. butterfly 03. rpd 04. material research the vertical line More work button Is there a way to fix this? I also have this issue on the following pages: https://www.romivanderlinden.nl/photography https://www.romivanderlinden.nl/graphic-design As in on desktop it is from 1, 2, 3, 4... etc.. and on mobile it is 1, 4, 7, 10 etc.. Thanks in advance!
  2. Site URL: https://www.maksymrewko.com/pageme Hi there - I need to re-organise my page for mobile so it better matches by desktop version. I've already hidden the smaller logos for of the companies as they dont need to appear on mobile, but the text and images don't follow the hierachy of: Tile > image > text Any help would be appreciated
  3. Site URL: https://www.crusetdecouvertes.fr Hello, i'm setting up an eshop for natural wine in France. As we are proposing very special wine from small producers with small production , we want to limit the quantity that one client can order, to avoid someone to take all the bottles in one command, and allow more customers to experience this wine. I check in eshop options and can just lowered the stock amount which doesn't reach my needs. Do you have any solution for that ? thanks in advance
  4. Site URL: https://www.sewingwithnikki.com.au/ Hi I'm editing my order confirmation email and there is an option to "Add an optional custom message based on product type" which is great. Can I change the font colour for this? Its showing as black when all my other font is white. Thanks in advance
  5. I'm trying to obtain/send the "order ID" from my site's shopping orders in the new "Customer Email Notifications" editor, but so far its impossible...i require said IDs to attach them in the notification email in order to use the Squarespace API to obtain each order's data (purchase information: article, price, customer-email, etc) and store them in our database. I used to be able to do it by simply adding a command <<{order.id}>> on the confirmation email code in the old editor: Is there a way to achieve this now that the editor is changing?
  6. Site URL: https://aradia.io Hello! My order confirmation page is clearly not designed well as the the spacing is much to closer to the header. I don't need to customize it too much, but I would like it to at least appear functional. Can someone help me with this? Is there a code I can inject? Thank you.
  7. How can I limit customers to only purchasing 1 or 2 of a product for a limited supply of items? Order limit - 1 per customer or Order limit - 2 per customer Thanks
  8. I saw many people asking, but no real answers. Can the folks at squarespace please add the JSON vars to your documentation? How can I specify a physical product in the order confirmation email so that I can say something specific about each product when someone orders it?Thanks.
  9. Hello - I am working on a site for a client and I need to send a specific link based on what a user purchases. The workaround I've done for this in the past was to make these digital products, and have a download with the link, but that is pretty hack-y and I would prefer to just be able to say "if user purchases x product, send them x URL" Has anyone done anything similar?
  10. Site URL: https://www.prosserfamilyfarm.com I have products that require different information. For example- soaps need basic fulfilment email, easy. However, we also take preorders and deposits for our meats. Customers are paying a deposit and will pick the meat up on farm at a later date. The basic fulfillment email that says "shipped" doesn't work here. Id like to sent them an email with further instruction about picking up their meat. Can you send different emails for different products when you "fulfill" an order?
  11. Site URL: https://megdyoga.com/store I have a deck of affirmation cards that I want to sell from my Squarespace store. The vendor I use to print and ship the card decks requires a plan text email with the order information to automatically process the orders. I've inquired with the SS help desk and it does not seem that is possible even with Zapier. My vendor does have some API code, but I am not a developer nor do I have the budget to hire one. My questions: Has anyone else set up anything like this and if so how? My payments get processed through Stripe, does SqSpace send order info to Stripe that I could try to send the info via Stripe with Zapier? Looking for any help I can get as I've reached the end of the line with both SS and my fulfillment vendor for help. The only other product I offer right now is a digital download so I've not run into this issue before. Thanks!
  12. Site URL: https://www.onyxhive.com.au Hey guys, my business email is info@onyxhive.com.au and I have linked my domain and email from a third party server/company. I had 2 customers already that ordered and didn't get the confirmation e-mail of their order, but I have received their order on my end fine. Both users use @gmail.com and @outlook.com I do understand there prob are heaps of ways for my email to be in spam/junk or not even getting it with settings on their end. I don't do campaigns, I don't spam customers. Just wondering, is there a way to know if my business email could be counted as spam or junk?
  13. I sell services to schools in the UK and its extremely rare that a school will pay for a service with a credit card or PayPal. I like the products page and Squarespace but the inability to automate bookings is holding my business back. Most UK schools request an invoice before making a BACS payment. How can I take orders/bookings for my services without charging or by bypassing checkout? I have seen the work around for charging services for free but this will cause confusion and I certainly don't want schools receiving invoices suggesting they don't have to pay. Any solutions? Anything being worked on? I'd love to be able to process payments like a shop but that's just not the way the education sector does things and that won't be changing anytime soon. Any help regarding this is greatly appreciated. Thanks in advance. Antony
  14. I am currently using Printique print to order services for my artwork, but I have some items that don't fit their default sizes and Printique tries to crop them. I have emailed them about this with no response yet. Are there any other PTO services that integrate with Squarespace ( other than Printful ) where you can define a custom print size of the item for sale? Thanks!
  15. Our store policy is for orders to be placed by 3:00pm of the current day for next day pickup or delivery. Currently our website allows for orders to be placed up until 11:59pm for next day service. Is it possible to have the 3:00pm time frame incorporated into our site for shutting off orders for the following day?
  16. Hi all, I feel a bit stupid asking this but I've gone round in circles trying to find the answer. Is it possible to customize the text sent in the order confirmation when you have two or more of the same product or service type? (Version 7.1) I can see that you can customize to add text for each product type, but can you add further customization within that type? For example, if I sell two different digital products (e.g. an ebook and an online course), can I customize the order confirmation email so when a person purchases the ebook, they receive a specific message and link to the download, and another person purchasing the course would receive a different message with a different link? Essentially what I'm trying to do is avoid having to manually send a follow up email every time someone purchases something. I feel like there is an expectation that people receive digital goods instantly these days. Perhaps if there's no option for customising the order confirmation, is there a way to automate a secondary email for each different product? Hoping someone can help me. Thank you in advance!
  17. Site URL: https://www.realestateanalyzers.com/ Is it possible to modify the email that automatically gets sent to a buyer of a digital product? Right now this is what is sent: Your Digital Downloads Order Number: #52487 (placed on July 22, 2020 at 3:29 PM ET) Thank you for your order at Real Estate Analyzers. Your purchase includes digital downloads. Click the links below to get the files. Note that they will expire within 24 hours of your first access. DIGITAL DOWNLOADS digitaldownloadfile.zip I would like to add some text that direct the user to a link on my site for additional support and to get started. Thanks!
  18. Hi, I'd like to create an extension that interacts with carts. Essentially, I want to be able to make API calls out to an external service when a user adds or removes items from a cart. I've noticed that there are no APIs in SquareSpace to interact with carts before orders are placed. I'd like to find a way to get this information. Does anyone know if there is any possible way to do this? At this point, I'm pretty new to SquareSpace, so I don't know even what I don't know. I think I want to build an extension that can somehow interact with cart data, but I don't even see much documentation about building extensions. Is there any info out there about extension development? Thanks for any help you can give!
  19. Hello, If my website is going to offer a monthly subscription that allows customers to subscribe and receive cupcakes once a month, how would I track the orders of the cupcakes I sent out monthly? I understand Squarespace will send notifications of customer subscription renewals but what about the cupcakes I send out to each subscribed customer monthly? Will it have to be tracked manually?
  20. Site URL: https://rotor-film.squarespace.com Dear All, I am using two columns of text blocks for addresses on the footer of this website: rotor-film.squarespace.com On mobile, it displays the second column (the right one) first, instead of last! Can anyone hint me how to change this? Thx+Best! Tonmeister
  21. Site URL: https://www.eatyourvegetablesbitches.com Hello! I am using a custom font for heading 1 on my website. It looks fine everywhere except for on the Order Confirmation page. There's a glitch with the font where it looks like "Order ConOrmed". I have no idea why this is happening, and I am not attached to having the heading 1 font for this page. How do I change the font or fix this issue? I tried changing this text to heading 2 in the custom-css but I think I did it wrong because it has not changed. Any help is appreciated!
  22. Hello everyone, We are building a site in Squarespace, and we want to customize the Order Summary content using CSS. We want to hide or change some elements of the notification that a customer receive after placing an order. Attached an image of the thin gs tha t we want to customize. Thank you.
  23. Site URL: https://www.appletreeconnection.com/ I have 2 (course) but 4 available product (based on schedule) for sale and I want to get them directly thru a Thank You page about an instructions on what they should do. So basically there are 2 thank you pages for each specific course the other course has just 3 schedules thats why its a products. I know it need some code injection and just specify some order ID. Now, I don't know how to specify the order ID <meta http-equiv="refresh" content="10;URL='/thank-you'" /> PLEASE HELP
  24. Our nonprofit website sells memberships that can be purchased via a monthly subscription (built into our commerce site as a subscription service). The challenge lies in the fact that every month when each individual monthly subscription renews every month, we (as well as the purchaser) receive a "New Order" notification email. This looks exactly the same as a genuine New Order and there is no way to easily differentiate between the two. Our volunteers have to compare the name/email address within the order to our current member list to determine if this is in fact a New Order or actually a renewal disguised as one. This is tedious and time consuming... and seems so unnecessary! I'm guessing we are not the only ones frustrated by this (shocking) limitation. Squarespace does not offer us an option to modify the content of the renewal email notifications. Is there any sort of coding workaround that could accomplish this??!! I'm getting desperate over here for any sort of fix!
  25. Site URL: https://phytality.com.au/ Hi There, I just updated to the new Email Notification editor. On the invoices that are printed for orders, the business address is appearing right under the order total. I am assuming this is a bug / coding issue. Is there a resolve for this? Thanks
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