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  1. Hello Whenever I do online orders which I don’t do all of the time, I have a pick up option and delivery option. For the delivery option I like to have a minimum like $40 so I’m not driving around making deliveries for small orders. But for pick up, I don’t want a minimum since they’re picking up so I don’t care if it’s $10. I don’t see a way to do this, if I set an order minimum it applies it to everything. If I can’t figure this out I’ll have to switch platforms since it’s messing me up each time I offer online ordering
  2. Hey there, I've been looking around on how to build out a custom order confirmation page. I've seen a few threads on here doing this with custom CSS, but I'm hoping to include additional elements to the page like the payment method, shipping info, etc. Is it possible to automatically redirect to a custom thank you page while passing this data using the code injection section of the order confirmation screen? Thanks in advance.
  3. Hello In the store I'm setting up, I only have one item and I've chosen it to be a service. This is ment to be for former customers who will be offered an opportunity to buy their imagefiles, so I do not need shipping. The problem I have is that when the customer orders, the order has a pending status, and if I change it to fulfilled it'll send a fullfilled confirmation to the customer with shipping and tracking information which is not needed beacause of the nature of the product I sell. I've chosen it to be a service I sell to get around this, but it apparently still isn't enough. Any suggestions? Or do I just leave the orders in pending status? Regards Michael
  4. Hello, I want to know if there is a way to add maximum order quantity per customer. I know you can set minimums but we are required to limit how much a customer can buy at any one time.
  5. I sell services to schools in the UK and its extremely rare that a school will pay for a service with a credit card or PayPal. I like the products page and Squarespace but the inability to automate bookings is holding my business back. Most UK schools request an invoice before making a BACS payment. How can I take orders/bookings for my services without charging or by bypassing checkout? I have seen the work around for charging services for free but this will cause confusion and I certainly don't want schools receiving invoices suggesting they don't have to pay. Any solutions? Anything being worked on? I'd love to be able to process payments like a shop but that's just not the way the education sector does things and that won't be changing anytime soon. Any help regarding this is greatly appreciated. Thanks in advance. Antony
  6. I only sell a couple digital downloads from time to time from my SS site. I had an order for an item and I could not see what the item was for. I sort of knew but I wasn't for sure. So I started digging for info on Stripe and on Squarespace orders. There is no item name or description on the receipt. Where do I add more info that can show up on the receipts? I viewed the receipt on Stripe and there's nothing about what they ordered. Just the cost. I don't know if it's a Stripe issue or SS.
  7. How do you deal with partial shipments? I have some items coming from Printful, and some items I am fulfilling myself. In this case, how do you notify the customer about partial shipments and tracking?
  8. Anyone know how to customize the member area confirmed page colors? Trying the following in custom CSS but not seeing any changes. /* Member confirmation page */ body#confirmed-page { background-color: #ffffff !important; color: #1C1E23 !important; } body#confirmed-page h1 { color: #1C1E23 !important; } body#confirmed-page h2 { color: #1C1E23 !important; } #confirmed-page .header-nav-item a { color: #1C1E23 !important; } #confirmed-page .header-nav-folder-content { background-color: #ffffff !important; color: #1C1E23 !important; } #confirmed-page .header-nav-folder-item a { color: #1C1E23 !important; }
  9. Hi, I am currently trying to pick the best CRM software that integrates smoothly with Squarespace, and that doesn't cost a fortune. I am looking for this software to allow me to create a preset workflow of tasks for each sale and for it to log the shipping details along with the sales details. Any help or advise would be greatly appreciated.
  10. Hi, Has anyone experienced data missing when downloading the csv file for a range of orders? Any suggestions where to look for the missing form fields? Thanks, Greg
  11. Hey guys! I have multiple websites on squarespace and all of my memberships/order notifications come through to my one account email. I would like to set each website to send order information to seperate emails so I can set up some automations. Is this possible? Thanks! Danielle
  12. I need to contact a rep with Acuity but can't find a venue to speak with anyone. People have purchased on-line gift certificates through acuity booking system, but when they want to redeem it the value is different. Eg they paid $150, but can only redeem for $100. How can i get help? I can't find a phone number nor email. And the drop box options don't apply. I'm so frustrated as are my clients.
  13. I see plenty of 3rd party options for auto printing orders that ship – does anybody have recommendations on solutions for printing all orders automatically? My site only offers pickup and delivery's the shipping printing solutions are not a viable workaround.
  14. When I mark order fulfilled on a service product, it automatically sends a shipping email. This is confusing to my customers who are not getting anything shipped to them. I have searched all over for the answer and have found help forums stating to individual mark "not to send notification email" However, I do not see this toggle option at all on my end. How do I make sure my customers aren't receiving shipping emails for my services? Here is an example of the answer I found and how the order looks completely different on my end. I don't seem to have the option to opt out of sending the email. Appreciate your time, thank you!
  15. New here. My site is slow. Customers like a quick interface and mine is not quick. We added all of the services, booking, and products to my page. now the extension, square, is processing payments 30minutes of loading time. I have not problem with clearing internet, restarting my computer, every customer order is slow. Go and try to book and process a payment and you will see. How can I get my page to load faster?
  16. Is there a way to delete old orders from years' past? They are not test orders, but actual customer orders no longer needed.
  17. We will be closing our online shop in a few months. Since we've been open for a few years, a lot of customers have purchased gift cards, some of them remain unused. While we plan on reaching out in advance to all gift card customers with outstanding gift card amounts to warn them of our imminent closing, I am wondering what happens with the unused gift cards when closing a squarespace commerce account permanently. Do the unused gift card get refunded automatically?
  18. I am wondering if anyone tried to use DoorDash Drive or Uber Direct services with your Squarespace store?
  19. Hey All, Reading over the API documentation but do not see a way of fulfilling a single item on an order instead of the whole order. I have tried a few different things but have not been able to accomplish this. Question is, can this be done? Any help would be appreciated.
  20. I have an item in which you can pick different letters and number. The problem is that the item count starts at 1, so when they click on a number or letter they want, it adds it to the existing 1, so now it shows 2 items instead of 1. I'm wondering if there is a way to start the item count at 0 instead of 1.
  21. Hi! After an order is placed on my site I send the customer the order confirmation email with a link to a Jotform to provide additional information. Currently, I ask them to confirm their order number on the JotForm but would like to have the Order # automatically passed through to the correct field. I can generate a pre-fill URL for the form but cannot figure out how to pass the actual order number into the URL dynamically. Is there a way to do this?
  22. Hi, I need some help with reordering some text and image blocks for Mobile. Please see attached screen shots showing how the desktop of displayed, and how the mobile displays. I would like to move the left column text block (Attorneys and names listings) below the bio text on mobile view. Currently the left column text displays at the top of mobile. Any help? Thank you! Chris
  23. For at least a couple of weeks now*, printing orders placed on our squarespace site always starts with a blank page. It's easy enough to tell it to print from page 2, but that doesn't make it correct. Is it just me? Is there some simple fix? Thanks all. :-) * time seems meaningless when one is on the road so much. Last week? Last month? Who knows?!
  24. Hi, Currently when someone orders a ticket on the website, they get an email that lists the Product Name. However, the time that the performance is occurring is mostly listed in the product description. Is there a way to add product description into the Order Confirmed email? I couldn't find a way. Thanks
  25. Site URL: https://www.at17c.com/ Hi. When you get the "in-browser" order confirmation page on mobile the title is way too large. How do I reduce that size? Is there a way to preview this without having a "free" product on my page. Screenshot of how it looks when ordering. TIA
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