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Found 22 results

  1. Is it possible to add orders manually to my order system, for example if someone emails/phones me or asks in person to order a product? Would be helpful to keep track of orders, stock levels and finances!
  2. I looking for a way to retrieve inventory data related to an order. I have a webhook setup in Stripe, to get notifications when orders are placed. Stripe passes along the Squarespace orderId , so I'm able to use the Orders API to get data about the order. The Inventory API, though, expects a variantId1 , and it doesn't seem like that is included in the Orders API response. The only inventory-related values I'm seeing in the order response are sku and productId , but neither of those work as values to send to the Inventory ID. Is there a way to do this, other than requesting the entire inventory from the API and paging through it until I find the correct SKU? Thanks
  3. Hello, looking for some help on order/inventory management. We take orders on items we both have in stock and don't. From what I can tell squarespace does not support keeping an inventory in Squarespace yet still taking orders, which is fine, so I have everything set to unlimited inventory. What I would love to be able to do is take the export from squarespace and import it into something, like perhaps Access, then be able to enter my actual inventory then determine what product I need to order. Presently I am doing this with a Pivot table and a bunch of "getpivotdata" formulas which gets messy, especially when new items come up. Anyone out there have anything that may work for my needs, or do I basically need to try and learn Access to see if I can get what I need.
  4. Ok so I'm having an issue that I feel there should be a simple solution.... Basically I'm selling webinars through the commerce section of SS but I can't get emails to be unique to each webinar. I'd like to be able to have the customers automatically receive an email when they order product X, and a different email when they order product Y. The best I can find is making one a "physical product" and one a "digital product" but I have a lot of webinars so this work around only goes so far. I'd imagine there would be some sort of simple code like: if_order=[orderX] , Send[emailXTemplate], but I can't seem to get this type of thing to work either. Is there something I'm missing?
  5. Our nonprofit website sells memberships that can be purchased via a monthly subscription (built into our commerce site as a subscription service). The challenge lies in the fact that every month when each individual monthly subscription renews every month, we (as well as the purchaser) receive a "New Order" notification email. This looks exactly the same as a genuine New Order and there is no way to easily differentiate between the two. Our volunteers have to compare the name/email address within the order to our current member list to determine if this is in fact a New Order or actually a renewal disguised as one. This is tedious and time consuming... and seems so unnecessary! I'm guessing we are not the only ones frustrated by this (shocking) limitation. Squarespace does not offer us an option to modify the content of the renewal email notifications. Is there any sort of coding workaround that could accomplish this??!! I'm getting desperate over here for any sort of fix!
  6. Hi, Just starting to work on integrating orders with my accounting and don't see a value in the JOSN export for the order payment method. Am I missing something? Thanks,Scott
  7. Hello, I'm going to be opening an after school and summer camp and I'm creating a website to process payments and receive camper information. Squarespace is great for creating classes as products, but the data management gets tricky. For example, if a parent signs their kid up for a class, we would need information about emergency contact, allergies etc. This works fine with the checkout forms if a parent is enrolling one child for one class, but if they are enrolling multiple children for multiple classes there doesn't seem to be a way to separate out that information. I have found online that there are different external softwares built for camp programs. Does anyone have any experience with these, and integrating them into Squarespace? Thanks for your help!
  8. I am having issues with receiving customer notification emails to my desired email address (hello@karastone.com.au). When an order is placed, the "new order" emails aren't coming through to this address. I think it might be because I'm not using the default no-reply email address for "from email". However when I went to change this, it won't actually let me save the address "no-reply@squarespace.com" instead of "hello@karastone.com.au". Does anyone know why that is? Also, if anyone has any other ideas about why I might not be receiving emails to this address I'm all ears. For reference, the admins on the account are all receiving the "new order" emails - they're just not coming through to the "hello@karastone.com.au" address. See screenshot here: https://screencast.com/t/IoXupVH9
  9. I would love to replace Order Shipped:#00000 with:Hello (insert customers first name), your order has shipped / confirmed / refunded.
  10. How can I change the font in the dropdown menu in the ordering process when selecting variants?
  11. Is there a way to instead of using a public shop, we could invoice customers directly on a product not shown to the public?
  12. Good afternoon all, So this has been driving me mad for a little while and I can't seem to get this to work So i've put this on my order confirmation page but its not displaying the survey opt in module? I thought it was something to do with the date, so removed all and just put in a date. The survey opt in module still doesn't work. I've put this coding on my advanced settings - ORDER CONFIRMATION PAGE! <!-- BEGIN GCR Opt-in Module Code --> <script src="https://apis.google.com/js/platform.js?onload=renderOptIn" async defer></script> <script>// <![CDATA[ var currentTime = new Date() var day = currentTime.getDate() + 10 var month = currentTime.getMonth() + 1 var year = currentTime.getFullYear() var final =(day + "/" + month + "/" + year) window.renderOptIn = function() { window.gapi.load('surveyoptin', function() { window.gapi.surveyoptin.render( { // REQUIRED FIELDS "merchant_id": "****", "order_id": "{orderId}", "email": "{customerEmailAddress}", "delivery_country": "UK", "estimated_delivery_date": "final", }); }); } </script> Any ideas what may be wrong? anybody else got the google merchant survey opt in module on their Squarespace to collect reviews?
  13. Hi everyone, Can you change the title font for the automated emails mentioned (order confirmation, order shipped, order refunded) and the font for the order summary & shipping info? Thanks all!
  14. I saw many people asking, but no real answers. Can the folks at squarespace please add the JSON vars to your documentation? How can I specify a physical product in the order confirmation email so that I can say something specific about each product when someone orders it?Thanks.
  15. I am a photographer and media post processing outfit. Is there a way to add a web to print software and online ordering platform within Squarespace ecommerce platformm or otherwise. My idea is that clients can upload pictures, design layouts and order prints, photo books and other merchandise.
  16. Hi,I'm trying to sent a request to get orders from Commerce API and it return error 403 Forbidden. This is my url: https://api.squarespace.com/1.0/commerce/orders?modifiedAfter=2019-08-01T12:00:00Z&modifiedBefore=2019-08-11T12:00:00Z but I use: https://api.squarespace.com/1.0/commerce/orders It return sucessful and get the orders. The both with 2 Headers "Authorization: Bearer API_KEY" "User-Agent: Mozilla/5.0" Why it return error when I use the time filter? Thanks.
  17. I've created a custom order confirmation page for my using the code injection feature to redirect purchase confirmations to this new page, but I cannot figure out how to display basic order information on this new page. The HTML I'm using is below. I thought these tags would pull the referenced information: ========================= <h1>Order Confirmed</h1> <p>Order Number: <strong>{orderId}</strong></p> <p>Your order of <strong>{orderGrandTotal}</strong> at Illuman New Mexico has been confirmed. A confirmation has been sent to you at <strong>{customerEmailAddress} </strong>.</p> ========================= Any ideas would be greatly appreciated.
  18. Hello, I was just wondering how can I add notes on the orders customers have placed. So basically what I want to do is when the customer goes into their account and goes in the order I want them to be able to track the progress. As my company provides services so I want to be able to update them so they can keep track. But I don't want to email them. I want them to go on the website, click their order they placed and see comments that I have made to track their progress. Just wondering if theres any way I can do that
  19. I sell services to schools in the UK and its extremely rare that a school will pay for a service with a credit card or PayPal. I like the products page and Squarespace but the inability to automate bookings is holding my business back. Most UK schools request an invoice before making a BACS payment. How can I take orders/bookings for my services without charging or by bypassing checkout? I have seen the work around for charging services for free but this will cause confusion and I certainly don't want schools receiving invoices suggesting they don't have to pay. Any solutions? Anything being worked on? I'd love to be able to process payments like a shop but that's just not the way the education sector does things and that won't be changing anytime soon. Any help regarding this is greatly appreciated. Thanks in advance. Antony
  20. Hello, I am moving my shop over from Etsy and I was testing out some of my orders and I was wondering if it's possible to show the product thumbnail in the order summary. Examples below.Similar question to this post https://answers.squarespace.com/questions/228160/how-do-i-add-a-thumbnail-image-to-orders-placed-in.html
  21. After you successfully complete a cart check out, you are brought to an Order Confirmed page. The design and content of this page seems to be default. How do you edit this?
  22. Does anyone know the code to add the social icons to footer of my order confirmation emails? thanks so muchRomeo
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