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Found 48 results

  1. Site URL: http://finalvibe.com/ I woke up this morning to a new order email from Squarespace - and the billing/shipping information was my information. I did not submit it, and it included [test] in the subject line. Test mode is and has been off on my website. Is this a glitch on the side of Squarespace/Stripe by chance? Has this ever happened with anyone else?
  2. Site URL: http://www.its-the-thought.com Hi! Does anyone know of a way to add the product image to the order confirmation email?
  3. Site URL: https://neighbourhooddinners.com.au Is it possible to sort orders by shipping option? We currently offer either delivery or pickup and this would greatly help us to manage the orders and planning delivery windows. How would we go about setting this view up? Thank you
  4. JTMC

    Splitting Orders

    Site URL: https://mccallsmarket.com I have a physical product (food item) and created 2 variants for dietary (meat, veg). But, want the customer to split the order (total qty - 4, 2 meat, 2 veg). How do I do this?
  5. Site URL: https://www.originearth.co.nz/ Hi - we sell milk, yoghurt and cheese online and we have a number of customers who would like to be able to set up an ongoing weekly order. So the same order every week, but we know that people go on holiday or change their minds about how much they want so ideally we would like them to be able to manage their own orders if they need to change it. Thanks
  6. Site URL: https://www.crusetdecouvertes.fr Hello, i'm setting up an eshop for natural wine in France. As we are proposing very special wine from small producers with small production , we want to limit the quantity that one client can order, to avoid someone to take all the bottles in one command, and allow more customers to experience this wine. I check in eshop options and can just lowered the stock amount which doesn't reach my needs. Do you have any solution for that ? thanks in advance
  7. I have to add this: <!-- BEGIN GCR Opt-in Module Code --> <script src="https://apis.google.com/js/platform.js?onload=renderOptIn" async defer> </script> <script> window.renderOptIn = function() { window.gapi.load('surveyoptin', function() { window.gapi.surveyoptin.render( { // REQUIRED "merchant_id": "MERCHANT_ID", "order_id": "ORDER_ID", "email": "CUSTOMER_EMAIL", "delivery_country": "COUNTRY_CODE", "estimated_delivery_date": "YYYY-MM-DD", // OPTIONAL "products":[{"gtin":"GTIN1"}, {"gtin":"GTIN2">}], "opt_in_style": "OPT_IN_STYLE" }); }); } </script> <!-- END GCR Opt-in Module Code --> To the confirmation page, but I'm missing dynamic values for the " "estimated_delivery_date" and gtin1 and gtin2. I figure order id one can use the tag squarespace provides {orderId} as well as email address. But I can't find other values anywhere, not even customer service knows. Can someone help me? I am trying to collect seller reviews and product reviews so I can show these badges on shopping ads from google ads. Has anyone done this or have they used a review aggregator? Or is there another service which will accomplish this? THanks! Amber
  8. I sell services to schools in the UK and its extremely rare that a school will pay for a service with a credit card or PayPal. I like the products page and Squarespace but the inability to automate bookings is holding my business back. Most UK schools request an invoice before making a BACS payment. How can I take orders/bookings for my services without charging or by bypassing checkout? I have seen the work around for charging services for free but this will cause confusion and I certainly don't want schools receiving invoices suggesting they don't have to pay. Any solutions? Anything being worked on? I'd love to be able to process payments like a shop but that's just not the way the education sector does things and that won't be changing anytime soon. Any help regarding this is greatly appreciated. Thanks in advance. Antony
  9. Hello everyone, We are building a site in Squarespace, and we want to customize the Order Summary content using CSS. We want to hide or change some elements of the notification that a customer receive after placing an order. Attached an image of the thin gs tha t we want to customize. Thank you.
  10. Site URL: https://amelja.co.uk/ Hi there, Is there a way (using CSS) to add images of the items purchased on the order confirmation email. A thumbnail next to the relevant order number - located in the attached would be very useful. Thanks in advance!
  11. Hi, can anyone help me with this? I looked all over and couldn't find plugins or codes that would solve this problem. I just want to set a minimum subtotal of $10 in the cart for checkout, so you can checkout if you have a subtotal of less than $10. Thank you!
  12. Site URL: http://www.plantworld.studio/ I want to change the 'transaction description(?)'. i.e. What comes up on your customers account/transaction activity on their paypal when they order something from my site. I think I remember editing this at the very beginning of setting up my site but now I can't seem to find where I can edit this info. Thanks, Mike
  13. Site URL: https://www.jackrabbithill.com Hey, I am trying to inject some code that will re-direct customers who have completed a purchase to a "thank-you" page but am having no luck with it. I have injected some code into the 'Order Confirmation Page' portion of the code injection portion of the setting but it does not seem to re-direct to the thank you page. Any help would be appreciated. Thanks (Here is the code that I have used to re-direct but doesn't seem to work) <script> var timer = setTimeout(function() { window.location='/thank-you }, 1000); </script>
  14. Site URL: https://mellasdesign.squarespace.com I have a customer who placed an order and screen spotted me proof but it is not showing up on my site. What do I do?
  15. Hi everyone, Can you change the title font for the automated emails mentioned (order confirmation, order shipped, order refunded) and the font for the order summary & shipping info? Thanks all!
  16. I would like to look up the order IDs associated with a customer account, searching on customer information. Ideally, I would search customer name or phone number, and find all orders associated with that customer. It doesn't look like the APIs support this. The only workaround that I see is Retrieving All Orders and then parsing through them to match Name/Phone within billingAddress or shippingAddress. This could be incredibly lengthy, given the amount of order volume. We won't necessarily know the modifiedBefore/After information to time-box and reduce the number of returned orders. Any help would be greatly appreciated!
  17. Is there any way to add a logo, phone number and address to the printable order that is accessed via Commerce > Orders in Squarespace 7? The site is gailscupboard.com It is current running on the Basic Commerce plan.
  18. Hi, i have created a custom footer for my email orders and i would like this footer only to appear on the order confirmed and fullfilled emails and not on the refunded order email. Do you know if this is possible? Or do you have any tricks to create different footer for each emails? Could you please help me Thanks a lot
  19. Site URL: https://philshroyer.com Hello all, I would like to add thumbnails of the item ordered into the order confirmation email that my customers receive after making a purchase on my website. I sell art, so I think it's good UX if my customers can see the painting they purchased on the confirmation page. Does anyone have advice on how to do this using custom code? Thanks a million!
  20. I'm using API to create orderns and sending the checkout by email to custumer, but the documentation is not clear, because i can receive a finalized order, but how i can send a checkout order? with API?
  21. I'm very new to Squarespace and I want to add a button to my site so that i can sell signed copies directly to customers. I'd like to get their info, create a PayPal payment, then be notified with the buyer's contact info so that I can process/.ship the order. Is there a widget or something I can add to my site? How best to achieve this? Thanks,
  22. I am looking to customize an order email - specifically order confirmed & fulfilled, based on which product my customer has purchased. I have a client who is selling a subscription based package. Once the customer orders, they are to receive an email with a link to an instructional video on how to use the package. I am hoping that I can save her a step in having to manually email her customers this link by being able to add the link directly to the order confirmed and order fulfilled email. Something like: {.if hasPhysicalProductId=xxxxx} You will find your instructional video tutorial for {ProductName} here: www.linktopagewithvideo.com {.end} {.if hasPhysicalProductId=ccccc} You will find your instructional video tutorial for {ProductName} here: www.linktopagewithvideo.com {.end} There is obviously the chance that someone could buy multiple products so I need to be able to repeat the statement multiple times and would prefer to put the product name within the sentence so they know which link is specific to which product. Any help would be very appreciated! Thanks, Kaila
  23. Hi, I'm part of a teaching co-op that is using squarespace. Our site has multiple managers, all of which teach individual classes. Our problem is that whenever a customer "orders" a class, all of the managers get the order notification. Since each manager only teaches their own class, most of the email notifications are irrelevant, cluttering our inboxes. Is it possible to send a single product's order notification to only one manager, or must every manager receive every product notification? Is there some other way around this problem (other than assigning one person the class manager)?
  24. Looking at this Squarespace article about Code Injection there is a way to edit your "Order Confirmation" page under Setting --> Advanced --> Code Injection https://support.squarespace.com/hc/en-us/articles/205815908#toc-step-2---add-html-code Once at the code injection page, Sqaurespace says you can reference the order id by using the variable {orderId} How do I use this tag in the Code Injection area to suppress the display of the order number on the "Order Confirmation" page?
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