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  1. HELP! I have added the Country taxe (Canada) AND the province taxe (Quebec) on my website and on the Canadian (GST) is showing at checkout. I cannot publish my website until this is fixed 😞 I have tried checking and unchecking ALL the options. Can someone let me know of they have an idea about this issue?
  2. So we all know that squarespace lacks the ability to correctly charge sales tax. (IE local option sales tax). But, their integration with stripe is also an issue. I wanted to talk to someone on the phone, but we all know that isn't possible either. I use Quickbooks to run my business. I get the sales amount from stripe imported using a app in quickbooks that imports the data from stripe, square, and paypal. Well stripe doesn't break out the sales tax they collect only the amount they collect, their fee, customer name etc etc. My quickbooks is constantly in need of attention because I have to send in my tax liability report to the state of Iowa every quarter. (Saying what jurisdictions get what amount from my sales tax pool) So first of all my tax collected is wrong because squarespace has no realistic way to enter tax obligation other than hand entering 5000+ 9 digit zip codes and maintaining them every month encase of changes. And their chosen partner (Stripe) doesn't pass thru the amount of tax paid. Every month I have to go thru and find / fix hundreds of orders in quickbooks to make sure my taxes are paid correctly. If I'm incorrect in this someone please point out what im doing wrong. To me the only solution is to switch to someone other than Stripe/Squarespace, because honestly it doesn't seem like either really cares that business owners are possibly getting into tax issues with their state.
  3. Site URL: http://bayfieldberryfarm.on.ca Hello, after talking to customer support they directed me to here. Our business sells two kinds of product one that is a no tax item (food) and others that are taxes (liquor). There is no way in their system to make this happen. They suggested maybe seeing if someone has a way to customize it so that it does? Anyone can help out? Thanks
  4. Hi, Can someone help clarify this query. If my setting for national sales taxes at 20% is programmed with the "on mode", does this mean that I have to present my prices without the extra 20% sales tax ? Example if product price at 120€ (with tax at 20% included), on my product sheet, I will have to indicate the price at 100€ (exclusive of the 20% sales tax). At checkout, this 20% will be added to the total amount.
  5. I would like to connect Xero with Squarespace Commerce. Which do you prefer? Do they breakdown the sells and taxes or do they also help move varies fees to the appropriate account? Xero by OneSaas https://www.squarespace.com/extensions/details/xero or Greenback https://www.squarespace.com/extensions/details/greenback
  6. Is there a way to set squarespace to remove UK VAT for EU countries at checkout. I want prices to be shown on the site as inclusive of tax as my main customer base is the UK, but then takeoff VAT for EU buyers so they can then pay local Vat and duties directly.
  7. In our store we need to add and display prices including 20% VAT for UK. For international sales we don't charge VAT so price displayed in shop should be without VAT. Example: if item is Β£25 exc VAT then international visitors should see Β£25 displayed in shop but UK customers should see Β£30 displayed. It seems there are currently only 2 price display options, prices include Tax, but this does not seem to work as I'd expect because all countries including UK see same price in shop. The other option, prices exclude Tax, show correct international price of Β£25 in shop, but also shows Β£25 in shop for UK and doesn't add VAT until checkout. This would be fine for wholesale but we are retail and must show the UK price including VAT in the shop pages and not wait until checkout page. Every ecommerce platform we've used over the years we just enter prices excluding tax, fill in tax info for regions of the world and prices in shop are always shown including the relevent tax, not adding until checkout is too late. Is there a plugin or some code that we can obtain to correct this short term until squarespace hopefully correct this. Thanks for reading and hope someone can help.
  8. Hi there, I know this is not possible at this point, but this is URGENTLY needed and is a big loss for many European businesses that are using Squarespace. It is required in B2C business model to show ONLY the end price where the VAT is already included. So you have to select the option where tax is already part of the product price. But then there is an issue, if you want to deliver to non European Union countries (Switzerland is a good example), you are not allowed to collect German VAT from the Swiss customers, since it is a totally different amount and also, because the customs are imposing their local Swiss taxes when the package crosses the Swiss border. So this puts the business in a very non flexible position, where you need to exclude this country from the delivery list completely, which is not only financial loss of the potential revenue, but is also discriminating for the potential customers in non-EU countries. Dear Squarespace team, there must be a very simple and easy fix for you, how to make it more flexible, it could be an easy option, where you can actually deduct the VAT, so let's say in the "Tax" section, I can also exclude particular VAT % from specific countries, so it is the same system as you have now, but just "negative", meaning it will remove the unnecessary tax during the checkout automatically. Sort of working like "discount", but obviously is legally and from taxes perspective reflected accurately on the invoice. You have a great product, but this kind of flaws are pretty frustrating for someone who is in Europe and wants to try all the available options there is order to find the right target group and the right way. Thanks.
  9. Hello everyone, I have a small issue that I was hoping I get assistance in. I am working on a POD T-shirt business that is online-based. The business is based and registered in the US. I use Printful as my printing company. I use Squarespace for the website that includes a shop and selling page. When a customer in Europe orders a product, how does the VAT come into play? Printful already charges me VAT to fulfill and ship the order the European countries. Should I add the VAT price to the final price on SquareSpace and have them pay 0% VAT in this case? Or manually add VAT (according to each EU country) on checkout and this will be added to final price later on? For example, let's say Printful charges 12$ to fulfill the T-shirt, 2$ for shipping to Germany and 2$ VAT to Germany. Therefore, I am being charged 16$ as the seller from Printful. Let's say the customer who buys my product gets charged 16$ for T-shirt (4$ net profit), 2$ for shipping (so I don't pay shipping from Printful out of pocket) and 2$ VAT (again so I don't pay it out of pocket), would that be enough and legal? Am I missing any step? Who handles the VAT once it is payed? Should I be registered for VAT in EU to be able to ship there? I would really appreciate any help. Thank you!
  10. I sell products that are taxed differently here in Canada (one product category considered food and therefor not taxed - everything else I have set up with the appropriate tax rate by postal code). I'm wondering if it's possible to customize tax-rate by product category. I know it's not a built-in feature, so would require some coding. Help anyone?
  11. Hi, currently on Checkout (Order Summary) and in the Invoice, there is a line item for Tax, even when tax is zero. We would like to hide the display of this default Tax line both on checkout, as well as on the actual invoice. i.e., rather than show a line for Tax with value zero, we would just like to hide the display of this line entirely. Could anyone advise how best to do this on the Order Summary as well as on the Invoice? Thanks!
  12. Site URL: http://coloradomountainlavender.com Hi. First time posting a question and novice. I sell at local farmers markets as well as online. I need a simple solution for pricing the same items with tax included and not included (or at a different price point), depending on if I am at a farmers market or someone is purchasing an item online. As far as I can tell, I only get one choice in setting up taxes to be either included in the price or added on to the price. Is there a way to do this? Maybe with a hidden / password accessible farmers market store front page where I can include tax in the price but my online customers don't see this page? We have been using commerce app for farmers markets but I need this flexibility for setting different pricing/taxing for the same items. I am pretty far down the road with switching to square POS app to do this, but maybe missing something??? Thank you.
  13. Is the tax feature only for certain users/businesses? or should even small volume hobbyists use it? I use a UK drop-shipping company for fulfilment, so I have to pay VAT. I have included VAT in my marked-up store prices. I am shipping internationally. My own artwork prints, nothing that will be substantial. The price will remain unchanged, whether i incorporate VAT to cover the costs, or remove it only to add it back on via the squarespace tax feature - but is there any reason/obligation why to do one instead of the other? Thanks
  14. Site URL: https://www.addictgalerie.com Hello, how does the square space taxes system work? Because I have a company that sells 3 types of objects and therefore there are 3 diffΓ©rents Taxes (Vintage, New, Books). And on square space we have the possibility to creating only a tax according to our country. That is to say that for my first tax (on vintage objects) I have already selected France and therefore I cannot create another tax in France (see the screenshot) Do you have a solution?
  15. Hi, I am selling both food items and pottery on my site. The food items do not need to be taxed in california but the pottery does. I can't figure out how to apply taxes to only certain items though. Is there any kind of work around for this?
  16. I'm about to release the e-commerce and I really like my current website thru squarespace. However, I am super frustrated with setting up sales tax. I've read some articles that I should manually entered sales tax percentage? I mean.. Fine, I can do all state tax for 54 states but how about local tax? How is everyone doing with this? It is simply not possible to enter all zipcode in the states (US) so I am really curious how others are doing with this. I also saw the post that automatically calculated tax system is now available with beta integration but I don't see that option in my website unfortunately. Does anyone have any idea when this will be available for everyone? I really don't want to leave the squarespace.. (Just checked the shopify but I don't think they have the figures that I like- Mine will have e-commerce but also will carry other visual contents as well, I feel like shopify is very focused on e-commerce only). Any tips or advice will be appreciated.
  17. Site URL: https://www.katikaia.com/ Would like to be able to keep the sales tax on product inclusive on the site for all UK shoppers but remove the tax at product level for any overseas purchases, is this possible? It seems perhaps not reading the forums? Is there a plug in you can intregrate to do this on squarespace? Thanks
  18. Through looking at some of the forum posts it looks like taxes are a difficult topic through the squarespace interface, but this is a slightly different question. I'm working on a website for a client who sells bibles and church supplies, so most of their clients will be tax exempt. What would be the best way to attack this knowing squarespace has so many issues with taxes to begin with. Is there even a solution as of now that can help with this complication?
  19. So, I'm having a panic attack here based on what I just learned about Squarespace requiring you to find and then manually input every zip code in America and its relative tax %!!! That's insanity, and the time it would take me to do that would eat up my income from design jobs entirely. I'm wondering if option for the "Tax Inclusive" options means that thousands of lines of code are able to be skipped? According to SS help, "With tax-inclusive pricing, customers pay a product's listed price at checkout, instead of paying the listed price plus sales tax. The portion of the total that goes toward sales tax depends on the customer's location and is calculated at checkout." Am I reading that correctly? it looks like they're saying that Squarespace will determine the "portion of the total that goes towards sales tax" - AKA . . TAX? based on the customer's location --- not MINE. Which is how the regular taxation should work to begin with. This almost seems TOO easy? So much so that I wonder if it's just bad writing and misrepresenting the actual functionality. If SS can calculate tax based on CUSTOMER'S location and simply subtract that from the total ... why would I not opt for that over an insane amount of manual labor? Also, what happens when one zip code somewhere in the US changes their rates? I can't ask clients to keep track of the entirety of America's tax tables on a monthly basis for the rest of their lives once the website is handed off to them .. there has to be a better way.
  20. After setting up my online store I realize there is not an automated sales tax calculation - Do we really have to input thousands of tax rates and update them all manually? There are over 2,500 zip codes in CA alone. There is no way that is possible for any small online business. And there isn't an extension to do it for you. How is anyone selling anything using this platform? Please tell me I am missing something.
  21. Hello! I'm having the worst time figuring out what kind of sales tax I should be charging my customers. In Commerce > Taxes, there's the ability to charge both the "state rate" and the "zip code rate". Should I charge both rates or just one? Is it different per state? I've attached an image to show what I mean. If I charge both the state and zip code rates, do I need to manually enter the tax rate for every zip code in the U.S. and Puerto Rico? My business is based in WA and we'll be sending products across the country (and possibly internationally). Additionally, should I charge taxes on shipping? I didn't even know that was a thing. Thanks!
  22. Site URL: https://www.gelatinhealth.net.au/ We are an Australian company who sell products that are GST free and require GST to be applied. (GST = 10%). This is an essential part of our accounting process. I have enquired with Squarespace customer support, who replied with "sorry but that feature isn't available". Additionally we use OneSaas to reflect all orders into Xero. I dont know if that changes anything. If anyone was wondering, the products that need GST applied are, Gelatin Plus Gummy Goodness Collagen Shake and the cost of shipping All other products are GST free. Has anyone else, ever come across this problem? Does anyone have any ideas to help work around it? Is it possible to write some HTML code around the issue? I am open to any suggestions. Kind regards, Josh from Gelatin health
  23. It's been a while since I had a US client with Commerce needs. Do folks know if it's still the case that you have to manually set up each and every single state and local tax rate? No ability to bulk upload, and no integration with some kind of central spreadsheet that sets it up for you? I heard some murmurings that TaxJar or another extension would do this but I can't seem to see any info about that.
  24. Hello all! πŸ™‹πŸ»β€β™‚οΈ I’m Antonio from πŸ‡ͺπŸ‡Έ but based in πŸ‡¬πŸ‡§. I’m an artist and I want to start to selling my art onlineπŸ‘¨πŸ»β€πŸŽ¨πŸ€‘πŸŽ‰ . To do that I’m developing a website in Squarespace πŸ‘¨πŸ»β€πŸ’» . That’s so nice this company right? πŸ‘πŸΌ , I almost finished the design of my website 😌 . And now begins the complicated part to me 😰 , I really don’t know how works the backend part 🀯 . I don’t know what plan I have to choose , I don’t know about taxes in uk, I don’t know how works the payments πŸ˜” . YES! I’ve read it already, but still confused, a lot information isn’t? πŸ€¦πŸ»β€β™‚οΈ Maybe it's just me, I’m hard to understand it idk πŸ€·πŸ»β€β™‚οΈ, or I just need to be completly sure that I do everything good, I don't want to have legal problems πŸ‘¨πŸ»β€βš–οΈ , much less misunderstandings with future customers 🀞🏼. Is there someone... in Squarespace... who has made an operational and legal online store? πŸ‘€ Can you help me please? πŸ™„ Thank to you heroes! πŸ”₯πŸ¦ΈπŸ»β€β™‚οΈπŸ¦ΈπŸ»β€β™€οΈπŸ”₯
  25. Site URL: https://www.firain.com/ I hope someone can point me in the right direction. A client has created an online magazine. She wants to sell it through online shops as a digital download. I am struggling to find information on any issues that might arise from selling a digital download on behalf of someone else, as a product in your shop. Has anyone had experience with this method of selling an digital download? Thanks, Jo
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