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Found 16 results

  1. It's been a while since I had a US client with Commerce needs. Do folks know if it's still the case that you have to manually set up each and every single state and local tax rate? No ability to bulk upload, and no integration with some kind of central spreadsheet that sets it up for you? I heard some murmurings that TaxJar or another extension would do this but I can't seem to see any info about that.
  2. Hi, I am selling both food items and pottery on my site. The food items do not need to be taxed in california but the pottery does. I can't figure out how to apply taxes to only certain items though. Is there any kind of work around for this?
  3. So we all know that squarespace lacks the ability to correctly charge sales tax. (IE local option sales tax). But, their integration with stripe is also an issue. I wanted to talk to someone on the phone, but we all know that isn't possible either. I use Quickbooks to run my business. I get the sales amount from stripe imported using a app in quickbooks that imports the data from stripe, square, and paypal. Well stripe doesn't break out the sales tax they collect only the amount they collect, their fee, customer name etc etc. My quickbooks is constantly in need of attention because I have to send in my tax liability report to the state of Iowa every quarter. (Saying what jurisdictions get what amount from my sales tax pool) So first of all my tax collected is wrong because squarespace has no realistic way to enter tax obligation other than hand entering 5000+ 9 digit zip codes and maintaining them every month encase of changes. And their chosen partner (Stripe) doesn't pass thru the amount of tax paid. Every month I have to go thru and find / fix hundreds of orders in quickbooks to make sure my taxes are paid correctly. If I'm incorrect in this someone please point out what im doing wrong. To me the only solution is to switch to someone other than Stripe/Squarespace, because honestly it doesn't seem like either really cares that business owners are possibly getting into tax issues with their state.
  4. Hi there, I know this is not possible at this point, but this is URGENTLY needed and is a big loss for many European businesses that are using Squarespace. It is required in B2C business model to show ONLY the end price where the VAT is already included. So you have to select the option where tax is already part of the product price. But then there is an issue, if you want to deliver to non European Union countries (Switzerland is a good example), you are not allowed to collect German VAT from the Swiss customers, since it is a totally different amount and also, because the customs are imposing their local Swiss taxes when the package crosses the Swiss border. So this puts the business in a very non flexible position, where you need to exclude this country from the delivery list completely, which is not only financial loss of the potential revenue, but is also discriminating for the potential customers in non-EU countries. Dear Squarespace team, there must be a very simple and easy fix for you, how to make it more flexible, it could be an easy option, where you can actually deduct the VAT, so let's say in the "Tax" section, I can also exclude particular VAT % from specific countries, so it is the same system as you have now, but just "negative", meaning it will remove the unnecessary tax during the checkout automatically. Sort of working like "discount", but obviously is legally and from taxes perspective reflected accurately on the invoice. You have a great product, but this kind of flaws are pretty frustrating for someone who is in Europe and wants to try all the available options there is order to find the right target group and the right way. Thanks.
  5. Simple question, but can't find an answer in the support documents. If I want to issue a partial refund on a product purchased from our Squarespace Commerce online store, does the partial refund also reduce the total amount of sales tax collected? For example - a customer forgot to use a discount code, so we'd like to simply issue them a partial refund, for the same amount of that discount, rather than canceling/refunding the entire order and making them re-purchase the item. We also are trying to avoid a full refund, since Stripe does NOT refund their transaction fees for refunded purchases, so I don't want to pay them twice for the same item.
  6. Hi, currently on Checkout (Order Summary) and in the Invoice, there is a line item for Tax, even when tax is zero. We would like to hide the display of this default Tax line both on checkout, as well as on the actual invoice. i.e., rather than show a line for Tax with value zero, we would just like to hide the display of this line entirely. Could anyone advise how best to do this on the Order Summary as well as on the Invoice? Thanks!
  7. Site URL: http://bayfieldberryfarm.on.ca Hello, after talking to customer support they directed me to here. Our business sells two kinds of product one that is a no tax item (food) and others that are taxes (liquor). There is no way in their system to make this happen. They suggested maybe seeing if someone has a way to customize it so that it does? Anyone can help out? Thanks
  8. Site URL: https://www.gelatinhealth.net.au/ We are an Australian company who sell products that are GST free and require GST to be applied. (GST = 10%). This is an essential part of our accounting process. I have enquired with Squarespace customer support, who replied with "sorry but that feature isn't available". Additionally we use OneSaas to reflect all orders into Xero. I dont know if that changes anything. If anyone was wondering, the products that need GST applied are, Gelatin Plus Gummy Goodness Collagen Shake and the cost of shipping All other products are GST free. Has anyone else, ever come across this problem? Does anyone have any ideas to help work around it? Is it possible to write some HTML code around the issue? I am open to any suggestions. Kind regards, Josh from Gelatin health
  9. Is it possible to show the price for a product in webshop/product items WITHOUT Tax but in Checkout show the totalprice WITH Tax?
  10. I run an online store in Australia and I have set up the GST tax rate accordingly. However, there are some items in my store that do not attract GST, and others that do. Can I set the tax rate for individual items, rather than just have the blanket 10% applied to all items?
  11. Ok so I talked to someone via CHAT support and they said nobody has brought this up to them regarding NYS and counties with shared zip codes and different tax rates. Which is find to be complete BS that nobody has said this to them. I have to put in the higher tax rate for those other counties which is wrong. Square space SHOULD have the option of importing a csv file with the counties, zip and tax rates. I have to manually put in over 2000 zip codes, which is a joke that square space does this. Square space needs to re consider how they have this tax layout setup. My wife who is a CPA can't believe that they don't allow importing or even shared zip codes.
  12. I need to accomplish several things and not really sure of the best way to go about it and could really use some help/advice. I live in MA and sell product in person in MA, NY, VT (and some other states) and desire to sell online. I have a Squarespace Website with a (new) Squarespace e-commerce store (no sales yet). I have Square as my POS with an iPad, Square stand, bar code reader and printer. Square POS is able to keep my inventory and set sales tax rates on a per product basis (this is something I MUST have). I'm used to it and I love it. Square POS does not integrate with Squarespace webscommerce store.
  13. After setting up my online store I realize there is not an automated sales tax calculation - Do we really have to input thousands of tax rates and update them all manually? There are over 2,500 zip codes in CA alone. There is no way that is possible for any small online business. And there isn't an extension to do it for you. How is anyone selling anything using this platform? Please tell me I am missing something.
  14. I have added our state and local tax percentages in the 'Tax' section of Commerce on the back end of the site. I also checked to make sure that the 'tax is included in price' is NOT checked, however when I go to the front end of our website and simulate a purchase tax line reads zero. Am I missing a step?
  15. Hi, there is a serious loophole that I need to know when you'll fix this. I've had a couple of discussions with your technical department with the acknowledgment that this is a loophole. I need some forecast of when it will be corrected. To rehash the problem. When setting up the taxes, each area has their designated tax amounts. When doing free shipping or in my case free pick-up, the taxes should be based on the local taxes, not the billing address of the customer. Savvy customers are discovering they can avoid the local tax amount if they have a credit card in a jurisdiction that is outside of our selling area, selecting free shipping, pick-up, and not being charged local taxes. We are losing revenue because now we have to remit the tax for the unforseen loophole. I was told that this is something that would be addressed in the near future. I have had another transaction exploiting this loophole and need to know when Squarespace might have this resolved.
  16. Anyone have any tips for setting up NC sales tax? Nevermind the 1000+ rates to be entered manually...what do I do about the different county rates that are within a single zip code? Or what is the legal approach to this?
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