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  1. Hi, I am selling both food items and pottery on my site. The food items do not need to be taxed in california but the pottery does. I can't figure out how to apply taxes to only certain items though. Is there any kind of work around for this?
  2. Site URL: https://kundalikombucha.com Hello, I have tried all the different options I can think of: manually entering every Zip code/range I possibly can making the entire state a high enough tax rate that it covers all taxes in my area using TaxJar to automatically enter tax rates ... & squarespace somehow still won't collect the correct tax rates every time when purchases are made from my online store. For example, say someone makes a $26 purchase from zip code 80026, where the tax rate is %8.485. Squarespace manages to calculate the correct amount of tax for this purchase ($2.20). Now say someone makes the same $26 purchase but from zip code 80211, where the tax rate is %8.0. For some reason, this time Squarespace only takes $1.04. This is very frustrating and cuts into my revenue. Can someone please assist me? Thank you, -K
  3. Site URL: https://blazingshuttles.com Our SquareSpace account is not sending sales tax or shipping to PayPal. Everything looks fine in our account, but when we view the transactions in PayPal they are recorded as a lump sum with no way to differentiate between product, shipping, and tax. For example in the attached screenshot you can see that SquareSpace correctly adds $11.48 in tax to a $164 sale with $7.50 in shipping. But when we view the same transaction at PayPal.com, we see only a single number $182.98. This is causing significant problems for us because we rely on accurate PayPal data being imported into QuickBooks. Any way to fix this behavior without routing everything through a third party service? 😩
  4. So we all know that squarespace lacks the ability to correctly charge sales tax. (IE local option sales tax). But, their integration with stripe is also an issue. I wanted to talk to someone on the phone, but we all know that isn't possible either. I use Quickbooks to run my business. I get the sales amount from stripe imported using a app in quickbooks that imports the data from stripe, square, and paypal. Well stripe doesn't break out the sales tax they collect only the amount they collect, their fee, customer name etc etc. My quickbooks is constantly in need of attention because I have to send in my tax liability report to the state of Iowa every quarter. (Saying what jurisdictions get what amount from my sales tax pool) So first of all my tax collected is wrong because squarespace has no realistic way to enter tax obligation other than hand entering 5000+ 9 digit zip codes and maintaining them every month encase of changes. And their chosen partner (Stripe) doesn't pass thru the amount of tax paid. Every month I have to go thru and find / fix hundreds of orders in quickbooks to make sure my taxes are paid correctly. If I'm incorrect in this someone please point out what im doing wrong. To me the only solution is to switch to someone other than Stripe/Squarespace, because honestly it doesn't seem like either really cares that business owners are possibly getting into tax issues with their state.
  5. Hi, Is there any solutions on VAT and zero VAT rated products. Can someone explain how I set up both types of product within Squarespace as I'm currently struggling to do this? Thank you
  6. I am an online retailer but would like to offer my customers the ability to schedule a local pickup. I have made arrangements with a local business to handle the fulfilment of my products after the sale is made online. The problem I am running into is with sales tax. My understanding is that since the product is being picked up within the state I have a nexus, I am required to collect and remit sales tax. However, on Squarespace when the "Pickup" option is selected it generates the sales tax from the buyer's billing address zip code. For a local pickup it should be charging any buyer sales tax regardless as the fulfilment is being made within the state my business has a nexus. I spoke with one of the agents on chat and was informed there is no way to change this directly through the website. This issue makes the local pickup essentially useless since there is no way to collect tax from any customer with an out of state billing zip code. Does anyone know of a workaround for this? I appreciate any help!
  7. Site URL: https://roamerbatteries.com/shop/p/12v300ah Hello, I'm having an issue with taxes on our website. Please see images below. So when our accounting software pulls through the subtotal, because it is set to VAT inclusive, our accounting software then adds another 20% VAT when it generates the invoice. This means I have to go into our accounting software and manually change the price with every invoice. I was hoping to change the website so whilst it still show a VAT inclusive price on the site, when it generates an invoice for the customer, the subtotal is a VAT-free amount (as it's this figure that is pulling through to my accounting software) Is there a way to do this? I have tried using the tax section in invoices, but when I click the option to show the amount less VAT, it always auto-changes the VAT-inclusive price box in commerce. Any ideas? The website price includes VAT, but when it goes to our accounting software (screenshot below) it is then adding another 20%. So I have to go into each invoice and manually change the prices to make it correct.
  8. I am trying to have the tax amount for other states populate but it is not working. Does anyone know how to fix this?
  9. I have added our state and local tax percentages in the 'Tax' section of Commerce on the back end of the site. I also checked to make sure that the 'tax is included in price' is NOT checked, however when I go to the front end of our website and simulate a purchase tax line reads zero. Am I missing a step?
  10. HELP! I have added the Country taxe (Canada) AND the province taxe (Quebec) on my website and on the Canadian (GST) is showing at checkout. I cannot publish my website until this is fixed 😞 I have tried checking and unchecking ALL the options. Can someone let me know of they have an idea about this issue?
  11. Collecting sales tax from your customers is an important part of your business. But, the way you approach and manage sales tax can be an overwhelming task that directly impacts your bandwidth as a business owner. Automatic tax calculation, powered by TaxJar, is free with your Squarespace Commerce plan. With automatic tax calculations, you can automatically calculate US sales tax during checkout. This helps you save time, improve your customer experience and simplify the backend management of your business. Watch TaxJar’s on-demand webinar to find out: Sales tax basics – the need to know to understand your risk and how to be compliant The impact of the Wayfair decision– especially when selling online and to multiple states Best practices for setting up, collecting and automating sales tax for your Squarespace store. This is a TaxJar-hosted webinar specifically for Squarespace users. Sign up today for TaxJar 101 and simplify your tax management!
  12. Site URL: https://www.gelatinhealth.net.au/ We are an Australian company who sell products that are GST free and require GST to be applied. (GST = 10%). This is an essential part of our accounting process. I have enquired with Squarespace customer support, who replied with "sorry but that feature isn't available". Additionally we use OneSaas to reflect all orders into Xero. I dont know if that changes anything. If anyone was wondering, the products that need GST applied are, Gelatin Plus Gummy Goodness Collagen Shake and the cost of shipping All other products are GST free. Has anyone else, ever come across this problem? Does anyone have any ideas to help work around it? Is it possible to write some HTML code around the issue? I am open to any suggestions. Kind regards, Josh from Gelatin health
  13. Guest

    Tax setup for New York State

    Ok so I talked to someone via CHAT support and they said nobody has brought this up to them regarding NYS and counties with shared zip codes and different tax rates. Which is find to be complete BS that nobody has said this to them. I have to put in the higher tax rate for those other counties which is wrong. Square space SHOULD have the option of importing a csv file with the counties, zip and tax rates. I have to manually put in over 2000 zip codes, which is a joke that square space does this. Square space needs to re consider how they have this tax layout setup. My wife who is a CPA can't believe that they don't allow importing or even shared zip codes.
  14. It's been a while since I had a US client with Commerce needs. Do folks know if it's still the case that you have to manually set up each and every single state and local tax rate? No ability to bulk upload, and no integration with some kind of central spreadsheet that sets it up for you? I heard some murmurings that TaxJar or another extension would do this but I can't seem to see any info about that.
  15. Hello all! 🙋🏻‍♂️ I’m Antonio from 🇪🇸 but based in 🇬🇧. I’m an artist and I want to start to selling my art online👨🏻‍🎨🤑🎉 . To do that I’m developing a website in Squarespace 👨🏻‍💻 . That’s so nice this company right? 👏🏼 , I almost finished the design of my website 😌 . And now begins the complicated part to me 😰 , I really don’t know how works the backend part 🤯 . I don’t know what plan I have to choose , I don’t know about taxes in uk, I don’t know how works the payments 😔 . YES! I’ve read it already, but still confused, a lot information isn’t? 🤦🏻‍♂️ Maybe it's just me, I’m hard to understand it idk 🤷🏻‍♂️, or I just need to be completly sure that I do everything good, I don't want to have legal problems 👨🏻‍⚖️ , much less misunderstandings with future customers 🤞🏼. Is there someone... in Squarespace... who has made an operational and legal online store? 👀 Can you help me please? 🙄 Thank to you heroes! 🔥🦸🏻‍♂️🦸🏻‍♀️🔥
  16. Hi, there is a serious loophole that I need to know when you'll fix this. I've had a couple of discussions with your technical department with the acknowledgment that this is a loophole. I need some forecast of when it will be corrected. To rehash the problem. When setting up the taxes, each area has their designated tax amounts. When doing free shipping or in my case free pick-up, the taxes should be based on the local taxes, not the billing address of the customer. Savvy customers are discovering they can avoid the local tax amount if they have a credit card in a jurisdiction that is outside of our selling area, selecting free shipping, pick-up, and not being charged local taxes. We are losing revenue because now we have to remit the tax for the unforseen loophole. I was told that this is something that would be addressed in the near future. I have had another transaction exploiting this loophole and need to know when Squarespace might have this resolved.
  17. Site URL: https://www.addictgalerie.com Hello, how does the square space taxes system work? Because I have a company that sells 3 types of objects and therefore there are 3 différents Taxes (Vintage, New, Books). And on square space we have the possibility to creating only a tax according to our country. That is to say that for my first tax (on vintage objects) I have already selected France and therefore I cannot create another tax in France (see the screenshot) Do you have a solution?
  18. I would like to connect Xero with Squarespace Commerce. Which do you prefer? Do they breakdown the sells and taxes or do they also help move varies fees to the appropriate account? Xero by OneSaas https://www.squarespace.com/extensions/details/xero or Greenback https://www.squarespace.com/extensions/details/greenback
  19. Is there a way to set squarespace to remove UK VAT for EU countries at checkout. I want prices to be shown on the site as inclusive of tax as my main customer base is the UK, but then takeoff VAT for EU buyers so they can then pay local Vat and duties directly.
  20. Through looking at some of the forum posts it looks like taxes are a difficult topic through the squarespace interface, but this is a slightly different question. I'm working on a website for a client who sells bibles and church supplies, so most of their clients will be tax exempt. What would be the best way to attack this knowing squarespace has so many issues with taxes to begin with. Is there even a solution as of now that can help with this complication?
  21. Site URL: https://www.katikaia.com/ Would like to be able to keep the sales tax on product inclusive on the site for all UK shoppers but remove the tax at product level for any overseas purchases, is this possible? It seems perhaps not reading the forums? Is there a plug in you can intregrate to do this on squarespace? Thanks
  22. I sell products that are taxed differently here in Canada (one product category considered food and therefor not taxed - everything else I have set up with the appropriate tax rate by postal code). I'm wondering if it's possible to customize tax-rate by product category. I know it's not a built-in feature, so would require some coding. Help anyone?
  23. Hi, Can someone help clarify this query. If my setting for national sales taxes at 20% is programmed with the "on mode", does this mean that I have to present my prices without the extra 20% sales tax ? Example if product price at 120€ (with tax at 20% included), on my product sheet, I will have to indicate the price at 100€ (exclusive of the 20% sales tax). At checkout, this 20% will be added to the total amount.
  24. Hello everyone, I have a small issue that I was hoping I get assistance in. I am working on a POD T-shirt business that is online-based. The business is based and registered in the US. I use Printful as my printing company. I use Squarespace for the website that includes a shop and selling page. When a customer in Europe orders a product, how does the VAT come into play? Printful already charges me VAT to fulfill and ship the order the European countries. Should I add the VAT price to the final price on SquareSpace and have them pay 0% VAT in this case? Or manually add VAT (according to each EU country) on checkout and this will be added to final price later on? For example, let's say Printful charges 12$ to fulfill the T-shirt, 2$ for shipping to Germany and 2$ VAT to Germany. Therefore, I am being charged 16$ as the seller from Printful. Let's say the customer who buys my product gets charged 16$ for T-shirt (4$ net profit), 2$ for shipping (so I don't pay shipping from Printful out of pocket) and 2$ VAT (again so I don't pay it out of pocket), would that be enough and legal? Am I missing any step? Who handles the VAT once it is payed? Should I be registered for VAT in EU to be able to ship there? I would really appreciate any help. Thank you!
  25. I run an online store in Australia and I have set up the GST tax rate accordingly. However, there are some items in my store that do not attract GST, and others that do. Can I set the tax rate for individual items, rather than just have the blanket 10% applied to all items?
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