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  1. Hello, We have a large volume ecommerce store handling over 80k+ worth of transactions a month. We have since started accepting Afterpay via Stripe but are getting huge amounts of complaints it never loads. We noticed traffic coming via links on Facebook etc are mostly affected but in overall we are getting upto 12+ complaints a day and can see we have lost sales because of it. Is this affecting anyone else? I have reached out to support but can hardly even get a reply. I have also reached out to Stripe but again no response. This might be the last nail in the coffin for us!
  2. Site URL: https://www.pulsemomentum.com/tienda/p/rebel Hey everyone! I´m trying to implement a Buy Button from PayPal. I have the Shopify Button too working perfectly, however, the PayPal button doesn´t seem to be working correctly and only appears briefly after I reload the page, and then disappears. ¿Can someone help me? It only disappears on the product page. In any other page it works just fine!
  3. Site URL: https://www.modowdart.com I've just finished setting up my online shop and have had a few orders. I've connected my business paypal and confirmed the email address and everything, I have emails to the right email address informing me that customers have paid but there's no money in my paypal account. I contacted them and they said there's no transactions on this account but I can see the squarespace fee for selling products has come out so I'm very confused. I can see on my website orders page that the orders have gone through and the customers have fully paid to the correct paypal account but again, absolutely nothing showing up on the paypal. Does anyone know what might be the problem here? Thanks, Megan
  4. Hi all, I have recently registered with Klarna to offer pay later options in my Squarespace store. I haven't done my research prior, but was sure I will be able to somehow custom code Klarna payments into my store - I was wrong. I've put a job post up on people per hour and upwork, and received a few proposals from developers. Before continuing I thought I'd better check with Squarespace directly and I learnt it is not possible to integrate Klarna at all at this stage :( I was wondering whether anyone has found some workaround? I read there is Shopify cart integration way, but I don't really like it. I think it would be a very valuable feature for a lot of people up here if we could simply just integrate Klarna in similar way to Paypal and Stripe. This payment method would be very useful to me and most of the other shopping platforms already offer this integration.
  5. I would like to use LawPay to accept online payments via my law firm website. Is anyone doing this? Is there anything I need to know about install or use? TIA
  6. Hello all, I'm almost done with my site at which I plan to sell some of my art in digital download form. I've ran into a small problem. Since I can't modify Checkout Page when using Squarespace and I'd like to receive payments using PayPal and credit cards I added a "Pay with PayPal" button under each of the products (I got the button code from PayPal). When I press the button a PayPal window pops up where I can either log in to PayPal and pay using that or continue as guest and use a credit card. Everything so far is smooth and goes through. After the payment info is completed the PayPal window closes and my site displays a little window saying "My Site" thanks you for your purchase, and I can click OK to go back to the site. Here's the problematic part, the customer isn't getting an email with a download link to the purchased file and no confirmation page pops up after purchase with the link to the digital file. In summary I'm receiving the payment without any problems but the customer has no way of downloading the product file. Any help would be greatly appreciated. Jack.
  7. So I am trying to figure out how to set up an initial down payment option for customers. I am building a small batch of boxes, I need the customers to put a deposit down and pay the remainder plus shipping once the boxes are complete. Example A - Customer wants a box made out of maple, the deposit to get them on the list is $100. The total cost of the box minus shipping is $375 so once I am done building this batch of boxes I need them to be able to pay the remainder $275 plus whatever the shipping is going to cost to their location. Example B - Customer wants a box made out of walnut, the deposit to get them on the list is the same $100. The total cost of the box minus shipping is $425 so once I am done building this batch of boxes I need them to be able to pay the remainder $325 plus whatever the shipping cost is to their location. So the way I have it working in my head is, I put up the item, limit the quantity to the amount I want to make, once they put down the deposit fee and all of items are reserved I have a list of all the people who put down the deposit and their email, I build the boxes and send out a mass email letting them all know it is completed and they need to finish the transaction by paying the fee + Shipping and I get them shipped out with a return email with the tracking numbers...??? Any help or keywords that I can search or research would be greatly appreciated! Thanks Erik
  8. Hi Squarespace, As a small business owner business owner and seller of "luxury" items, I'm experiencing that upwards of 5/10 of my customers are asking for "Pay later" options. This topic has been lingering since 2019. For us, who live in Europe and mostly cannot accept Afterpay, because of Stripe restrictions. The only option currently is Klarna, which we can accept through Stripe. Please, squarespace and any other with interest in this topic - upvote this threat to get the attention from Squarespace developers. This is one of those items, which I do not believe has any significant development effort (as it is managed by Stripe) - yet it would make a huge difference. I think I'm not alone when I say that I do not want to be creating workarounds to enable this, e.g. by creating a separate Shopify shop to accept Klarna. This option is as "extensive" as simply changing ecommerce platform. Please escalate this issue and bring it up your development pipeline. It would be greatly appreciated. Thanks
  9. Hi, I'm considering launching memberships, but the critical need for me is allowing my members to sign onto an annual subscription, but paid quarterly. Is this possible?
  10. Site URL: https://www.caddyshackproject.com/free-resources Our products are free, so therefore do not required a payment set-up. I am ok with having orders continue to come through as 'test' since there is no payment method set up. But I want to remove this 'checkout is closed' header on the store checkout page to avoid customer confusion.
  11. Site URL: https://www.mitochondrialyoga.com/ My client wants to add Bitcoin as a payment option on his website, any suggestions?
  12. Site URL: https://stripe.com/docs/payments/oxxo/accept-a-payment?platform=web Hi! I'm wondering if it would be possible to add a custom payment method on my squarespace site using an API from Stripe, reference: ("https://stripe.com/docs/payments/oxxo/accept-a-payment?platform=web") The problem here is that it requires to implement some coding in several languages (such as: Python, JavaScript, etc) to call a Stripe API to process the payment, so I'm not quite sure if it would be possible to implement this method on squarespace. If someone could give me a hand with this topic, it'll be highly appreciated!
  13. For clarity, this is for people purchasing through a Squarespace hosted ecommerce store. I am not looking to pay for my account on a payment plan.
  14. Site URL: https://fitguide.squarespace.com/ Hi, I have some free items on my site (https://fitguide.squarespace.com/ - P: FIT2020) and I'm wondering if there is a way that you don't need to go through the whole payment gateway when downloading these .... Thanks!
  15. Hi there, We are wanting to pre-sell items while they are still in production. We're trying to set the site & Payment gateways (Stripe and PayPal) up so that we can authorize the payment and capture funds closer to the ship date. Has anyone had success with this on SS? So far we've learned that the Stripe create customer API is not compatible with Squarespace. What about PayPal? Anyone have success with this and want to share how they've done this?
  16. Site URL: https://www.pochisilk.com/ Hi, we're looking to upgrade our website. We'd like to have an international commerce page that supports different currencies display, shipping zones and payment gateway. Can you recommend any developer who can help us? Thank you.
  17. Site URL: http://www.navet1804.com I have a client who is a new luxury liquor/alcohol brand. It sounds like we're allowed to build them a website on Squarespace, but it sounds like we may not be able to sell liquor/alcohol through Squarespace's e-commerce platform? Can anyone recommend some 3rd party integration options for where we might be able to conduct online liquor/alcohol sales for this brand? And or a 3rd party website we can link to for alcohol sales from their Squarespace site?
  18. Hello, i would like to integrate IDEAL payment service. I heard there were some way to do it with custom api? or something? or linking for example ecwid or plugpay to my squarespace? Any information is welcome thank you.
  19. Site URL: https://the-yogacollective.com/thrive-in-motherhood-program Hi there I have created a sales page that I will be running ads to for some of my products. I have disabled my nav banner so I don't distract the viewer from the sales page, however, I have now realised that if they add one of the product to their cart there is no way for them to access the cart as it is hidden, is there a way around this when the nav banner is disabled? Thank you! Katie
  20. Site URL: https://luluthelabel.com/ Hello, How do I add or link these payment icons in the footer of my website? I have noticed a lot of websites have these and I would like to add this on mine as it's useful info for the customer. Thank you.
  21. Hello, I'm trying to figure out a clean solution to enabling a pay-per-view + subscription option for online video content. We're looking to include webinars and teaching videos on our website, and I'm wondering if anyone has found a clean way of enabling visitors to either a) pay-per-view or b) create a subscription to access video content. I've found a few outside platforms, but they appear to be quite costly, and we'd like a clean integration into the Squarespace site. Any suggestions would be much appreciated!
  22. I sell services to schools in the UK and its extremely rare that a school will pay for a service with a credit card or PayPal. I like the products page and Squarespace but the inability to automate bookings is holding my business back. Most UK schools request an invoice before making a BACS payment. How can I take orders/bookings for my services without charging or by bypassing checkout? I have seen the work around for charging services for free but this will cause confusion and I certainly don't want schools receiving invoices suggesting they don't have to pay. Any solutions? Anything being worked on? I'd love to be able to process payments like a shop but that's just not the way the education sector does things and that won't be changing anytime soon. Any help regarding this is greatly appreciated. Thanks in advance. Antony
  23. Site URL: https://hypnusrecords.com Is it possible to have payments from sales sent to Paypal once per month, or weekly? At the moment, I pay a lot of money in Paypal fees and the amount of accounting work feels unnecessary. Other services we work with have this feature, and it's very helpful for a small one-man company like me.
  24. I am setting up a website for a client, and she's interested in creating a paywall for online videos - including payment options both as payment per video and also as member subscription. Second, she's interested in requiring payment for event registration. Essentially she's looking for new ways to offer her teaching and training, and offering her courses online seems like a smart ways to allow her to widen her audience. On Squarespace, how can I: 1) set up a paywall for individual video content? (we can use vimeo or youtube, or other video platforms as needed -- also has anyone used Zype to set up this paywall on a per video basis?) 2) offer a subscription service to unlock all video content (I saw Memberspace and Podia might be good options here?) 3) require payment for event registration Thanks for your help and suggestions here!
  25. Site URL: https://www.svendsenjewellery.com/ Hi, I recently created a Google Merchant centre profile, but got an email stating the following: Insufficient Payment Info: Failure to state the methods of payment accepted, or the full expense that a user will bear before and after purchase. This information needs to be clearly and conspicuously stated before checkout. So from what I gather I need to show my accepted methods of payment before someone starts entering their details to checkout. However I seem unable to edit or add these details on the checkout page. Any advice on how to resolve this? Thanx!
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