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  1. Hi, I am trying to set up a Squarespace website for a UK-based charity. We do not have a credit card/debit card and would wish to pay for the monthly/annual Squarespace subscription using account number and sort code (BACS). I see there is an option for paying using SEPA direct debit using an IBAN - is this the option I should choose or would this mean I am paying using Euros and would therefore incur bank charges (we would to bay in GBP)?! I hope my question makes sense. Thanks for any help you can give us!
  2. Does anyone know if I am able to have half of my donations/purchases deposit into one checking account and the other half deposited into a second checking account? This is a nonprofit and they have a different account for grant donations than they do for other transactions and having all purchases transferred to one checking account will be a nightmare for them.
  3. I just started using the scheduling fuction, and when I try the preview, it only shows credit card as payment method. I've enabled stripe on my website, and there should be more payment methods, also the payment gateway interface shoud look different. Any tips? I'm I doing something wrong?
  4. Site URL: https://www.campbellderm.com/pay-my-bill My client wishes to have a Pay My Bill function on her website. Her bank has provided an API login key and Transaction key, however, I'm uncertain how to properly connect this or if it is even possible. Any help would be much appreciated.
  5. Hello, I'm trying to figure out a clean solution to enabling a pay-per-view + subscription option for online video content. We're looking to include webinars and teaching videos on our website, and I'm wondering if anyone has found a clean way of enabling visitors to either a) pay-per-view or b) create a subscription to access video content. I've found a few outside platforms, but they appear to be quite costly, and we'd like a clean integration into the Squarespace site. Any suggestions would be much appreciated!
  6. Hello, On my website, our members pay a quarterly subscription fee. Some customers were offered a free trial. After one member's free trial, he canceled his paid membership and maintained his free membership (which includes less features than the paid). He now wants to rejoin the full paid membership. How do I instruct him about doing this so that he does not have to start from scratch? We have all of his information saved from when he initially signed up. Thanks in advance!
  7. I sell services to schools in the UK and its extremely rare that a school will pay for a service with a credit card or PayPal. I like the products page and Squarespace but the inability to automate bookings is holding my business back. Most UK schools request an invoice before making a BACS payment. How can I take orders/bookings for my services without charging or by bypassing checkout? I have seen the work around for charging services for free but this will cause confusion and I certainly don't want schools receiving invoices suggesting they don't have to pay. Any solutions? Anything being worked on? I'd love to be able to process payments like a shop but that's just not the way the education sector does things and that won't be changing anytime soon. Any help regarding this is greatly appreciated. Thanks in advance. Antony
  8. Site URL: https://www.luxandleaf.com/ Hello everyone! I have a question regarding selling CBD products in Squarespace. So I created a website for a client who sells skincare beauty products that contain CBD oil (https://www.luxandleaf.com/). However, I wasn't able to connect Stripe or Paypal because they do not allow transactions that are for CBD. I'm looking into third-party payment processors like Foxy.io (https://www.foxy.io/squarespace) Does anyone have experience with them? and how it works? or any other suggestions?!
  9. Does anyone know, if Squarespace is going to integrate with Coinbase to accept crypto payments for website integration soon? If not, I will be looking to move my website off of squarespace and onto Wix, Shopify, or the many other competitors that already offers this.
  10. Site URL: https://www.emilyridout.com/membership I'm trying to integrate a payment processor that accepts monthly membership payments with the Squarespace member areas. Is there a way to integrate something other than Stripe? I would love it if I could integrate PayPal to accept monthly payments
  11. Hi Squarespace, As a small business owner business owner and seller of "luxury" items, I'm experiencing that upwards of 5/10 of my customers are asking for "Pay later" options. This topic has been lingering since 2019. For us, who live in Europe and mostly cannot accept Afterpay, because of Stripe restrictions. The only option currently is Klarna, which we can accept through Stripe. Please, squarespace and any other with interest in this topic - upvote this threat to get the attention from Squarespace developers. This is one of those items, which I do not believe has any significant development effort (as it is managed by Stripe) - yet it would make a huge difference. I think I'm not alone when I say that I do not want to be creating workarounds to enable this, e.g. by creating a separate Shopify shop to accept Klarna. This option is as "extensive" as simply changing ecommerce platform. Please escalate this issue and bring it up your development pipeline. It would be greatly appreciated. Thanks
  12. Hello, We have a large volume ecommerce store handling over 80k+ worth of transactions a month. We have since started accepting Afterpay via Stripe but are getting huge amounts of complaints it never loads. We noticed traffic coming via links on Facebook etc are mostly affected but in overall we are getting upto 12+ complaints a day and can see we have lost sales because of it. Is this affecting anyone else? I have reached out to support but can hardly even get a reply. I have also reached out to Stripe but again no response. This might be the last nail in the coffin for us!
  13. Site URL: https://www.opheliasplace.net/activities-calendar/healing-trauma-together-group-virtual Hi! We are a nonprofit that serves youth with in-person and virtual services. Today, they can register for individual activities through our website with individual forms on each activity. (Here's an example.) We want to give folks the option to donate/pay for their activity within each individual form. Do any of you have recommendations of how best to set that up? Would an e-commerce set up be more beneficial? We want to provide a seamless experience and would like to capture payment info within the activity registration We need the payment to be optional I'm hoping we don't need to require registrants/payers to become "members" to be able to register for activities We currently accept donations, but send folks off-site to another platform/processor. (We're looking into bringing that process onsite eventually, and as a part of this project if it makes sense. Thank you for any guidance and examples you might have!
  14. Hello. I'm building a site at Squarespace now and i feel like it will make me different than other existing sites. The only problem is that Stripe is not available in my country and hoping there's an alternative portal for debit/credit payment. I have a Paypal and def no problem linking it. I just need a portal for debit/credit payments.
  15. Site URL: https://onyxhive.com.au Hey guys, This is the first time that happened to me. I usually don't have any problems getting orders via afterpay but I had a customer that didn't get any order confirmations from my website. This is what happened Customer placed order via Afterpay Stripe marked it as "uncaptured" but the payment went through the customers side through Afterpay I had to go manually log into Stripe to "capture" the payment and have it marked "successful" on my end Squarespace nor Stripe did not notify me that there was a pending / uncaptured payment If the customer did not message me, I would not have known there was an order Even though the payment was "successful", Squarespace did not process the order and is not on my "order" list. Question: How can I prevent "uncaptured" payments happening? Lucky this is the first order and the customer message me, if they didn't then it would have been sitting in my Stripe account as "uncaptured" and the customer would been irate they didn't get their order! Also this is the first time that an order went "uncaptured" through stripe on my end. What is the cause? Can I get an email notification email from stripe or squarespace theres a pending payment to be captured? I have contacted stripe and they said: "Thanks for your patience. In this case, I kindly recommend you to get in touch with our friends at Squarespace, they have the right tools to take a deep look at their integrations, since payments are coming from their end and reaching your Stripe account, they can take a look at their integration and platform" In the FAQ https://support.squarespace.com/hc/en-us/articles/218953057#toc-failed-afterpay-payments It doesn't state anything if we "capture" the payment, what happens after? I have "captured" the payment through Stripe > Succeeded > The order did not process through Squarespace, thus myself nor the customer gets an order notification. It's awkward because I had to message the customer what they ordered.
  16. Site URL: https://www.mitochondrialyoga.com/ My client wants to add Bitcoin as a payment option on his website, any suggestions?
  17. Hi all, I have recently registered with Klarna to offer pay later options in my Squarespace store. I haven't done my research prior, but was sure I will be able to somehow custom code Klarna payments into my store - I was wrong. I've put a job post up on people per hour and upwork, and received a few proposals from developers. Before continuing I thought I'd better check with Squarespace directly and I learnt it is not possible to integrate Klarna at all at this stage :( I was wondering whether anyone has found some workaround? I read there is Shopify cart integration way, but I don't really like it. I think it would be a very valuable feature for a lot of people up here if we could simply just integrate Klarna in similar way to Paypal and Stripe. This payment method would be very useful to me and most of the other shopping platforms already offer this integration.
  18. Hello guys! Please do something to add iDeal to your payment methods. Stripe supports it, yet it is not yet available on your part. You have just integrated Dutch as a language to your sites, please add the payment system as well as we're waiting for this for YEARS now.
  19. So I am trying to figure out how to set up an initial down payment option for customers. I am building a small batch of boxes, I need the customers to put a deposit down and pay the remainder plus shipping once the boxes are complete. Example A - Customer wants a box made out of maple, the deposit to get them on the list is $100. The total cost of the box minus shipping is $375 so once I am done building this batch of boxes I need them to be able to pay the remainder $275 plus whatever the shipping is going to cost to their location. Example B - Customer wants a box made out of walnut, the deposit to get them on the list is the same $100. The total cost of the box minus shipping is $425 so once I am done building this batch of boxes I need them to be able to pay the remainder $325 plus whatever the shipping cost is to their location. So the way I have it working in my head is, I put up the item, limit the quantity to the amount I want to make, once they put down the deposit fee and all of items are reserved I have a list of all the people who put down the deposit and their email, I build the boxes and send out a mass email letting them all know it is completed and they need to finish the transaction by paying the fee + Shipping and I get them shipped out with a return email with the tracking numbers...??? Any help or keywords that I can search or research would be greatly appreciated! Thanks Erik
  20. Site URL: https://www.antipodeanco.com/ Hi, I was looking to add payment icons to the footer of my homepage so my customer's can see which type of payments are be accepted on my website e.g. Visa, Mastercard ( I am currently registered with Stripe). Can anybody help? Thanks!
  21. Is it possible to create and send an invoice to a client? I used to use square before I switched to square space and it let me invoice clients.
  22. Hi everyone, I'm building SS sites for new business owners (coaches and other health related services), who only need simple payment options like : pay in full with Stripe or PayPal pay in installments aka payment plans (for bigger coaching packages) Right now I'm not satisfied with SS Advanced commerce plan because if you can use the "suscription" option to create some kind of payment plan, SS confirmed that customers can cancel their "suscription" any time, and you won't even get notified. So basically right now there is no native way to do real payment plans on SS Commerce... What are you using or installing on your clients' sites for payment? I'm looking for budget friendly options as we're targeting new small business owners, France based . So far I came across Moonclerk and Acuity, any other suggestions ? Thanks for your help !
  23. I am having some issues getting the custom paypal code injection to work completely on a website I am working on for a client. The code injection works until I try to test it and it wont let me sign into paypal when the dialog box appears. I know my username and password is correct, and I've even used another paypal account to login and that doesnt work either. I attached screenshots of what happens when I try to pay for a service. My squarespace is connected to paypal but I not using the checkout feature. I also have a business account. If anyone has any tips or knows what to do it would be greatly appreciated! Thank you!
  24. Is it possible to include a button that would give our customers the option to pay the credit card processing fee as part of their payment? This would need to be calculated based on the amount that they spend and appear as a separate button when they are checking out. For example we accept donations, if someone were to donate $1000 is there a way to set it up so that they can also pay the credit card service fee. Some of our donors would be willing to pay the 3% fee if there was a button that appeared giving them the option. In this scenario If they did not select the button their payment would come through as is and we would pay the service fee on our end. Additionally how much gross sales would be necessary to make upgrading service levels a better option versus the business plan. (cost of upgrading= less than the service fees)
  25. Site URL: http://www.signnetwork.co.nz Is there a way to allow Customers (with Accounts) to buy products from our Commerce site without having to pay instantly - thinking about doing this in a Members Only area (where they have to log in and set up an account). and then sending them statements and monthly invoices.
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