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  1. Site URL: https://www.cuddbentley.co.uk/ Hi everyone, I was preparing a report for our site analytics when I came across this anomaly; Does anyone have any Idea how this is possible? It was my understanding that the number of visits was the total? Thanks for any help
  2. Site URL: https://themeasureofanepisode.squarespace.com I use Podtrac as a third party podcast download tracker via the "Podcast Analytics URL" field in the Podcasting upload section of our blog post. Currently, Podtrac is reporting we get an average of 20 listens per episode. However, the Squarespace RSS Subscribers Analytics is reporting around 3,500 subscribers per day, which is a giant discrepancy. I understand a download and a subscriber isn't the same thing. But, what could be the reason for such a discrepancy?
  3. Site URL: http://www.cultcoffee.co Hello- I'm having trouble tracking purchase conversions through Google Analytics. We put in our GA account ID in the 3rd Party API section (see pic) and we are tracking, bounce rates, clicks, behavior on the website etc. etc. but it's not tracking any purchases. Ecommerce tracking is also turned on in Google Analytics. Any advice on this would be great appreciated. Thanks!
  4. Site URL: http://viennacoffeecompany.com I'm wanting to send out gifts to our top online customers. I don't have the customer accounts setup yet. (I didn't actually know that was a thing until I tried looking for how to do my request.) Does anyone know how I can find my top 10 customers. I've downloaded the customer profiles in a .csv but it shows their all-time purchases not just this year. So I have a couple top customers who haven't ordered with us at all. Please let me know if you all know of a good way of doing this. Thanks!!
  5. Hi! I have made a website so people can sign up a petition and it would be very encouraging if we could see the total number of people who have signed the petition live? It is like a visitor counter but for people who signed the form. Thank you so much!
  6. How do I hide my IP address and others at my company in Squarespace 7.1? This looks to be possible in older versions but after searching throughout help articles and forums I simply cannot find a way to hide my IP address. I also hope that this hides things like add-to-cart, recovery emails, etc. since I prefer to do live testing. But, if even we could simply hide our IPs from site traffic that would help make our data much more meaningful.
  7. Hello Squarespacers, We're new to Squarespace - just started using it for our company's website. We don't do online sales so it's just for info, news, etc. We started the trial 23rd July, and signed up (paid) on the 12th August. Analytics only shows 3 visits which were on Aug 13th (see attached). I set up Google Analytics on Sep 2nd and can see we're getting >100 pageviews per day. When I contacted support they replied "I can confirm this is just to an issue on our end with the data not being currently shown in the traffic panel in the analytics panel. Thank you for repo
  8. Hello! My company is doing co-marketing partnerships with numerous Chambers of Commerce in the US. Each Chamber is getting their own sub-site on our website called www.OurWebsite.com/ChamberName. Each Chamber will tell their members to go to their specific sub-site to order the product. Obviously, all of those sub-sites route to the same shopping cart. How can I see which orders originated from OurSite.com/Chamber1 vs. OurSite.com/Chamber2 vs. OutsSite.com/Chamber3, so on and so on? We need to keep track of this because we have to give a report to each Chamber of how man
  9. Hi there, Does anyone know of a way to capture clicks/listens to an audio block? Is there a capability within Squarespace for this? I know there isn't for podcast tracking but I'm wondering if a capture for just a regular audio block is possible. Thank you!
  10. Site URL: https://www.mtw-uxconsulting.com/ Hello! I'm trying to whitelist my own IP Address from my Analytics on Squarespace (it's skewing my data as it counts me every time I visit my own webpage). I found an article on how to do this in Squarespace 5 - but the feature (Website Management Bar) it indicates to use does not seem to be present in Squarespace 7. Any help would be appreciated!
  11. Site URL: https://carlyhillphoto.com There are not enough resources out there for improving site speed, the squarespace help videos and squarespace support doesn't have anything covering these topics. If you have your own tips you've found for improving site load times and speed please add them in the comments for everyone to learn from!! 🙂 Design > Templates > make sure you've only got one installed, if you have older templates uninstall them now! Design > Site Styles > Fonts > use this link here to remove any fonts your not using so that there are less scripts that
  12. Hi! I have a website on Squarespace with a blog page. I know how to see the blog's total views, but I want to know how many views each post within the blog page gets. How can I do that? Thank you
  13. Hey everyone! If you're willing to share your Squarespace transaction data, I can automatically provide you a report with a ton of insights. The catch is: I don't know the most useful insights yet and my goal is to figure out the "aha" moments that you find most valuable. I'm linking a sample report from a friend's company (with permission) that sells coffee to give you a sense of what we're doing. It's super raw and not pretty, but the insights are there (repeat customers, basket size, order trends, etc). If you'd like to run your data through our system and get your business insigh
  14. Hello and welcome to marketing your business on Squarespace! Are you interested in learning about building and engaging with your audience? The Squarespace Community team invites you to join us for one of our Growing Your Audience webinars. In this expert-led webinar, you'll learn the basics of setting yourself up for success with SEO and tracking your performance. During the webinar, you'll also have the opportunity to ask any questions you may have with our team standing by to assist! The webinar is free, yet space is limited. Register now to secure your seat: Sign me up
  15. Site URL: https://www.renovationsells.com/shop-design-boards/monroe-bath Hello! Your help is much appreciated. I am using a tool called Unbounce to create landing pages for our digital products. You can view the draft version of a landing page here: http://unbouncepages.com/bathroom-design-boards/. We will run an ad campaign on Instagram/Facebook that drives users to the product landing page where they can learn about the product, click through to a product page on our Sqaurespace site, and purchase the download. To properly track these conversions, I need to inject a bit of script bef
  16. Hi, I would think a majority of people running an ecommerce business supports multiple sales channel (i.e. squarespace, etsy, amazon, etc.). With that each channel has it's own dashboard and metrics and it is not efficient to have to login to each to view metrics. Add in the fact that they are not aggregated across all channels so you don't get a complete picture of what's going on across your business. I don't see any solutions out there that would allow a consolidated view across channels but we don't even have the ability to create one ourselves due to squarespace not enabling us
  17. Site URL: http://www.sermiranda.com Today I noted something rather strange. Analytics told me I had 21 visits in a day, when I regularly have an average of 3/5 per day. So I went to check who could it be and I see that's a visitor from Canada. I didn't find much info, whois search didnt return anything, and it's a "direct visitor". But when I check the pages he visited, I noticed that he/she/it visited pages that are hidden from navigation, pages I keep hidden and only send a link to them to some clients, or maybe not even, and keep them hidden until they are finished to show them.
  18. Site URL: https://www.mission43.org/m43-media/m43-podcast-ep22-david-vobora Hello, Does anyone know of a way to capture clicks or listens to an audio block on your squarespace page? For example, we have a blog/media page where we upload podcast episodes through an audio block. Here is one of the pages for reference: https://www.mission43.org/m43-media/m43-podcast-ep22-david-vobora The audio file then feeds into other podcast platforms like Spotify, Google Play, etc. through the RSS feed. We can get the data on the other platforms when streamed through there, but would like to capture
  19. I created a custom form using HTML because I wanted it to look a certain way yet I want to capture the inputs to this form. How do I do this with code? I am a novice teaching myself. I appreciate very specific advice. Thank you!
  20. Site URL: https://www.janela.ca Hi, Wondering if there is a way in squarespace 7.1 to view webstie editing activity. I'd like to track the time it took to develop my website from start to finish.
  21. Site URL: https://skiinstructordiaries.com I'd love to be able to have a heat style map on my website showing where my readers are from. It would be ideal if I could use the analytics geography one to show where everyone is from. Any ideas of how to do this ?
  22. Site URL: https://missadventurepants.com Hey friends, I'm new to Squarespace and trying to figure out analytics. I have a huge number of visits listed as "direct." Just eyeballing this, this appears to be mostly Pinterest traffic (though some of it may indeed be direct). Any idea why this happens or how to fix it?
  23. Site URL: https://www.toastoklahoma.com/ Hey there, my site shows a MASSIVE influx of "unique visitors" on Monday, but it doesn't make any sense to me. I attached screen grabs of the analytic data -- does anyone know why this would happen? It seems like some sort of spammy thing, but I still can't understand why? Some highlights from the attached: 202 unique visitors, 198 of which hit at 8 PM. We typically get between 1 and 5 unique visitors a day. Visitors are pretty evenly split between three browsers -- Firefox, Edge, and Chrome. 194 visitors are from Canada. I don
  24. A few groups of people plan to use the web site I created with squarspace and I want to see activity log per group by group. Also, I want do so without uploading any private information such as email address to the web site. Is there any way to do this?
  25. I have a page that is showing up multiple times in the Popular Content portion of Squarespace Analytics. I'm assuming this is because I would copy the page, update the content, replace the old page with the new and giving the URL of the old page to the new one. Anyone else have this happen? And if so, is that why?
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