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  1. Hello Squarespacers, We're new to Squarespace - just started using it for our company's website. We don't do online sales so it's just for info, news, etc. We started the trial 23rd July, and signed up (paid) on the 12th August. Analytics only shows 3 visits which were on Aug 13th (see attached). I set up Google Analytics on Sep 2nd and can see we're getting >100 pageviews per day. When I contacted support they replied "I can confirm this is just to an issue on our end with the data not being currently shown in the traffic panel in the analytics panel. Thank you for repo
  2. Site URL: https://bluebird-porcupine-yzdg.squarespace.com/home I have a couple of questions regarding connecting my sitemap and analytics: 1 - I am trying to upload my sitemap to Bing Webmaster Tools and as attached, I have a few options. It's requesting that I download the XML file and upload it to the 'root directory' of my site. I have downloaded the file but don't really understand where to upload this file please help! 2 - I am also trying to add the 'Global Site Tag' to my site, do I add this to each page I have under Settings / Advanced / Code Injection / Header? Images atta
  3. Site URL: https://foliagenashville.com/ Hi all! I'm having some serious issues with Bounce rate/site loading issues lately. In early Jan. I'd worked really hard to get my bounce rate average down from 70% to about 40%. Then at end of Jan. suddenly it shot up to 80% and I can't get it back down. I've been trying to figure out the reason, Google Analytics says scripts running, etc. but I don't really have much custom coding if any going on. Would LOVE some help, cause it's seriously affecting my conversions lately.
  4. Hi There, I am looking for some help and advice around analytics and the Members areas. I am wondering if there is a way for me to track the activity/interactions with the content in my member's area. I understand I can find some information such as the names, emails and the date of when users signed up to my member's area, but I am wondering if it would be possible to see when they last logged in and what content they interacted with within my member's area. Thank you in advance for your time, Cheers, Jack
  5. Site URL: https://www.speakeasyathome.co.uk/shop Whilst the Product sales analytics is useful, does any one know if there is a way to tweak it to display product variants, not just the general product? I.e to be able to see what you have sold in different sizes, small large etc. If there is a way of doing this or a work around, I's be very interested to know. Thanks!
  6. Hello, I am looking for a way to display the visitor counter on my webpage. How could I do this? Thank you so much in advance.
  7. Hi, on analytics, does anyone know if it’s possible to get the activity log for more than 7 days? I need to compare two websites’ activity logs from a few months back but can’t find this info anywhere. Anyone can help? best, e
  8. Hello! Hope all of you are keeping safe & well, I'm looking for some options to gather analytics from audio files. Some basic data such as the number of plays etc would be great. Does anyone know of any options for this? As far as I am aware, it is not possible to gather this type of analytic data using the standard Squarespace Audio Blocks but perhaps there is a 3rd party plugin for this? Thank you in advance 🙂
  9. Site URL: https://carlyhillphoto.com There are not enough resources out there for improving site speed, the squarespace help videos and squarespace support doesn't have anything covering these topics. If you have your own tips you've found for improving site load times and speed please add them in the comments for everyone to learn from!! 🙂 Design > Templates > make sure you've only got one installed, if you have older templates uninstall them now! Design > Site Styles > Fonts > use this link here to remove any fonts your not using so that there are less scripts that
  10. I've been searching for a way to download the analytics for a recently sent email campaign but can't seem to figure out a way to do it. Is this possible? I also just realized there doesn't seem to be a way to export analytics for websites either. This is a fairly common feature on other platforms. Am I missing it on Squarespace or is it just not a feature?
  11. Site URL: https://www.janela.ca Hi, Wondering if there is a way in squarespace 7.1 to view webstie editing activity. I'd like to track the time it took to develop my website from start to finish.
  12. Hi, I would think a majority of people running an ecommerce business supports multiple sales channel (i.e. squarespace, etsy, amazon, etc.). With that each channel has it's own dashboard and metrics and it is not efficient to have to login to each to view metrics. Add in the fact that they are not aggregated across all channels so you don't get a complete picture of what's going on across your business. I don't see any solutions out there that would allow a consolidated view across channels but we don't even have the ability to create one ourselves due to squarespace not enabling us
  13. Site URL: https://themeasureofanepisode.squarespace.com I use Podtrac as a third party podcast download tracker via the "Podcast Analytics URL" field in the Podcasting upload section of our blog post. Currently, Podtrac is reporting we get an average of 20 listens per episode. However, the Squarespace RSS Subscribers Analytics is reporting around 3,500 subscribers per day, which is a giant discrepancy. I understand a download and a subscriber isn't the same thing. But, what could be the reason for such a discrepancy?
  14. Site URL: https://www.toastoklahoma.com/ Hey there, my site shows a MASSIVE influx of "unique visitors" on Monday, but it doesn't make any sense to me. I attached screen grabs of the analytic data -- does anyone know why this would happen? It seems like some sort of spammy thing, but I still can't understand why? Some highlights from the attached: 202 unique visitors, 198 of which hit at 8 PM. We typically get between 1 and 5 unique visitors a day. Visitors are pretty evenly split between three browsers -- Firefox, Edge, and Chrome. 194 visitors are from Canada. I don
  15. Site URL: https://www.cuddbentley.co.uk/ Hi everyone, I was preparing a report for our site analytics when I came across this anomaly; Does anyone have any Idea how this is possible? It was my understanding that the number of visits was the total? Thanks for any help
  16. Site URL: http://viennacoffeecompany.com I'm wanting to send out gifts to our top online customers. I don't have the customer accounts setup yet. (I didn't actually know that was a thing until I tried looking for how to do my request.) Does anyone know how I can find my top 10 customers. I've downloaded the customer profiles in a .csv but it shows their all-time purchases not just this year. So I have a couple top customers who haven't ordered with us at all. Please let me know if you all know of a good way of doing this. Thanks!!
  17. Hi! I have made a website so people can sign up a petition and it would be very encouraging if we could see the total number of people who have signed the petition live? It is like a visitor counter but for people who signed the form. Thank you so much!
  18. How do I hide my IP address and others at my company in Squarespace 7.1? This looks to be possible in older versions but after searching throughout help articles and forums I simply cannot find a way to hide my IP address. I also hope that this hides things like add-to-cart, recovery emails, etc. since I prefer to do live testing. But, if even we could simply hide our IPs from site traffic that would help make our data much more meaningful.
  19. Hello! My company is doing co-marketing partnerships with numerous Chambers of Commerce in the US. Each Chamber is getting their own sub-site on our website called www.OurWebsite.com/ChamberName. Each Chamber will tell their members to go to their specific sub-site to order the product. Obviously, all of those sub-sites route to the same shopping cart. How can I see which orders originated from OurSite.com/Chamber1 vs. OurSite.com/Chamber2 vs. OutsSite.com/Chamber3, so on and so on? We need to keep track of this because we have to give a report to each Chamber of how man
  20. Hi there, Does anyone know of a way to capture clicks/listens to an audio block? Is there a capability within Squarespace for this? I know there isn't for podcast tracking but I'm wondering if a capture for just a regular audio block is possible. Thank you!
  21. Site URL: https://www.mtw-uxconsulting.com/ Hello! I'm trying to whitelist my own IP Address from my Analytics on Squarespace (it's skewing my data as it counts me every time I visit my own webpage). I found an article on how to do this in Squarespace 5 - but the feature (Website Management Bar) it indicates to use does not seem to be present in Squarespace 7. Any help would be appreciated!
  22. Hi! I have a website on Squarespace with a blog page. I know how to see the blog's total views, but I want to know how many views each post within the blog page gets. How can I do that? Thank you
  23. Hey everyone! If you're willing to share your Squarespace transaction data, I can automatically provide you a report with a ton of insights. The catch is: I don't know the most useful insights yet and my goal is to figure out the "aha" moments that you find most valuable. I'm linking a sample report from a friend's company (with permission) that sells coffee to give you a sense of what we're doing. It's super raw and not pretty, but the insights are there (repeat customers, basket size, order trends, etc). If you'd like to run your data through our system and get your business insigh
  24. Site URL: https://www.renovationsells.com/shop-design-boards/monroe-bath Hello! Your help is much appreciated. I am using a tool called Unbounce to create landing pages for our digital products. You can view the draft version of a landing page here: http://unbouncepages.com/bathroom-design-boards/. We will run an ad campaign on Instagram/Facebook that drives users to the product landing page where they can learn about the product, click through to a product page on our Sqaurespace site, and purchase the download. To properly track these conversions, I need to inject a bit of script bef
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