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  1. Hi, I've just launched my squarespace shop (coming over from big cartel). I ran some tests the other day and had someone checkout on a test product, all worked fine and the sales showed up in analytics. I launched my new products tonight and had an influx of orders, however the sales page is only showing the 2 test orders from a few days ago. The orders are showing in the orders page - but no sales data. In bigcartel the orders/sales/revenue info is really clear and intuitive - is there something I'm missing, how can I see my sales data? Orders are showing up under the orders tab, and I c
  2. Site URL: https://www.machinevisionbar.com Hi! While analysing my Traffic Source on the Squarespace Analytics I noticed that almost 50% of my referrals were coming from my own website (https://www.machinevisionbar.com) I'm not quite sure what it means? Does it mean that my traffic number might be false, and that 1 unique visitors is actually counted as a few visits? I'm not sure if what I'm saying is clear, but please let me know if you have experience the same thing, happy to discuss. thanks ! Marianne
  3. Hello, I enjoy tracking my sales via Analytics>Sales By Product. Until recently, the left hand most column (now replaced with a grey box) displayed the image of the product which made it much easier to scroll up and down the analytics. Has this now been removed?
  4. Site URL: http://www.wellroomva.com I sell gift certificates through the scheduling portion of squarespace. These certificates are redeemed for various services: customers book appointments for a service through squarespace and use some (or all) of a certificate for the appointment. I have not found a straight-forward way to report on the redemption of gift certificates, so I understand how much is outstanding, what amounts have been redeemed for the various services I offer, or which certificates have an outstanding balance so I can communicate with the customer to encourage their pat
  5. Site URL: https://www.excelquestions.com Hi all, I’m having a little difficulty with getting analytics on image block clicks. I run a site which provides Excel Questions for people to answer. I have downloadable workbooks on each category page of my site, these files are attached to images and I don't really want to use the standard black buttons. I previously used external links to Drop Box via tinyurl to track downloads but for SEO and making things cheaper, I moved it all into Squarespace. However, Squarespace doesn't provide analytics for image block clicks and I really need this da
  6. Site URL: https://www.thejub.com/ Can someone please help point me in the right direction or have a suggestion on why my website generated additional AMP url's this last month? No one seems to be able to understand why this happened or how to fix it (Squarespace or Ezoic). Before the change/error, we had our main url and regular AMP url which worked out great. Sometime in late February/early March we saw a dip in traffic and after reviewing analytics, noticed that there were additional AMP url's (extremely long) that were generating traffic from the website. This happened to a b
  7. Site URL: https://www.machinevisionbar.com Good morning, I've noticed that when someone fills and submit a form on my website, it doesn't appear on Squarespace Analytics. I receive the email in my inbox, but not on Squarespace Analytics. Has anyone had the same issue? How did you fix it? Thank you very much in advance ! Marianne
  8. Another couple of reasons to hate Squarespace! It's a daily thing now 🙄 1. So Member Areas does not report transactions in Google analytics - this is a bug "that a couple of people have reported". Just a couple?! Doesn't anyone run a business that uses Squarespace member areas?! 2. SS lock Mailchimp out of a detailed integration with the ecommerce side. So I can't view which of my squarespace email campaigns brought me business. This means that now I am basically completely blind to what is bringing website business. I've got some s*** manual workarounds that only half work.
  9. Hi, I used to be able to view weeks of activity on my page, using the analytics page on Squarespace, but now it will only show me a week's worth. Is anyone else having this issue too? Does anyone know how to fix it so I can see all the activity on my website again? Many Thanks. CharlieBrown
  10. Site URL: https://watercleanupflorida.com/ Hello Squarespace. We are trying to get goal tracking set in Google AdWords or Analytics, but we can’t do that with the platform. After our site’s contact us form is filled out and submitted, the URL stays the same. We cannot track it in adwords or analytics unless a new URL is shown. Do you guys have a solution to this? I notice there's an area where you can connect Google accounts? But that seems like its just Google search console. Thank you.
  11. Site URL: https://bigjeffjohnsart.com/ Hi everyone! This seems like such a simple thing I need but no one seems to have an answer so I’d be soooo pleased if anyone can help. I have a store that sells artwork and they come in three sizes. I need to be able to run a report in the shop that shows me sales by product and by size. Is there a plug-in or some way of doing this?! Thanks! Store Is https://bigjeffjohnsart.com
  12. Site URL: https://www.branchingupwards.co.uk Hey everyone. Just wondering if anyone has raised a Google Analytics 4 issue with the guys at SQS. I've not been in Analytics for a while and so recently set up a new site on it. By default it goes onto GA4 and so doesn't give the regular UA-****** code but rather a new format. This format is not being recognised by the standard Google Analytics API in Settings, it's still looking for UA. It's particularly problematic for people on a Personal account cause you can't manually add the code snipper into the Header Code. Additionally this leads to ano
  13. Hi There, I am looking for some help and advice around analytics and the Members areas. I am wondering if there is a way for me to track the activity/interactions with the content in my member's area. I understand I can find some information such as the names, emails and the date of when users signed up to my member's area, but I am wondering if it would be possible to see when they last logged in and what content they interacted with within my member's area. Thank you in advance for your time, Cheers, Jack
  14. Site URL: https://bluebird-porcupine-yzdg.squarespace.com/home I have a couple of questions regarding connecting my sitemap and analytics: 1 - I am trying to upload my sitemap to Bing Webmaster Tools and as attached, I have a few options. It's requesting that I download the XML file and upload it to the 'root directory' of my site. I have downloaded the file but don't really understand where to upload this file please help! 2 - I am also trying to add the 'Global Site Tag' to my site, do I add this to each page I have under Settings / Advanced / Code Injection / Header? Images atta
  15. Hello Squarespacers, We're new to Squarespace - just started using it for our company's website. We don't do online sales so it's just for info, news, etc. We started the trial 23rd July, and signed up (paid) on the 12th August. Analytics only shows 3 visits which were on Aug 13th (see attached). I set up Google Analytics on Sep 2nd and can see we're getting >100 pageviews per day. When I contacted support they replied "I can confirm this is just to an issue on our end with the data not being currently shown in the traffic panel in the analytics panel. Thank you for repo
  16. Site URL: https://foliagenashville.com/ Hi all! I'm having some serious issues with Bounce rate/site loading issues lately. In early Jan. I'd worked really hard to get my bounce rate average down from 70% to about 40%. Then at end of Jan. suddenly it shot up to 80% and I can't get it back down. I've been trying to figure out the reason, Google Analytics says scripts running, etc. but I don't really have much custom coding if any going on. Would LOVE some help, cause it's seriously affecting my conversions lately.
  17. Site URL: https://www.speakeasyathome.co.uk/shop Whilst the Product sales analytics is useful, does any one know if there is a way to tweak it to display product variants, not just the general product? I.e to be able to see what you have sold in different sizes, small large etc. If there is a way of doing this or a work around, I's be very interested to know. Thanks!
  18. Hello, I am looking for a way to display the visitor counter on my webpage. How could I do this? Thank you so much in advance.
  19. Hi, on analytics, does anyone know if it’s possible to get the activity log for more than 7 days? I need to compare two websites’ activity logs from a few months back but can’t find this info anywhere. Anyone can help? best, e
  20. Hello! Hope all of you are keeping safe & well, I'm looking for some options to gather analytics from audio files. Some basic data such as the number of plays etc would be great. Does anyone know of any options for this? As far as I am aware, it is not possible to gather this type of analytic data using the standard Squarespace Audio Blocks but perhaps there is a 3rd party plugin for this? Thank you in advance 🙂
  21. Site URL: https://carlyhillphoto.com There are not enough resources out there for improving site speed, the squarespace help videos and squarespace support doesn't have anything covering these topics. If you have your own tips you've found for improving site load times and speed please add them in the comments for everyone to learn from!! 🙂 Design > Templates > make sure you've only got one installed, if you have older templates uninstall them now! Design > Site Styles > Fonts > use this link here to remove any fonts your not using so that there are less scripts that
  22. I've been searching for a way to download the analytics for a recently sent email campaign but can't seem to figure out a way to do it. Is this possible? I also just realized there doesn't seem to be a way to export analytics for websites either. This is a fairly common feature on other platforms. Am I missing it on Squarespace or is it just not a feature?
  23. Site URL: https://www.janela.ca Hi, Wondering if there is a way in squarespace 7.1 to view webstie editing activity. I'd like to track the time it took to develop my website from start to finish.
  24. Hi, I would think a majority of people running an ecommerce business supports multiple sales channel (i.e. squarespace, etsy, amazon, etc.). With that each channel has it's own dashboard and metrics and it is not efficient to have to login to each to view metrics. Add in the fact that they are not aggregated across all channels so you don't get a complete picture of what's going on across your business. I don't see any solutions out there that would allow a consolidated view across channels but we don't even have the ability to create one ourselves due to squarespace not enabling us
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