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  1. Site URL: https://www.transitionzero.org/ Hi all, I've been struggling to set up website tracking, cookies and analytics in a way that is GDPR compliant and meets our organisation's marketing needs. Our website: https://www.transitionzero.org/ The Squarespace cookie banner isn't GDPR compliant, so I installed CookieYes. This seems to do a good job mostly but I've realised it does not block Sqaurepace Analytics before users give consent! CookieYes is only blocking third party cookies before consent. And because SS analytics is built into the website and not a code injection, I can't change the order to make CookieYes fire first, like I did with other scripts... First question: Is there a way to make CookieYes manage consent for Squaurespace analytics cookies? I know you can use the Squarespace cookie banner to only use analytics once users consent. But this isn't enough. Not only does it not allow them to manage their preferences, it doesn't block third-party cookies either. But if the third-party cookie consent solutions only do third-party cookies and don't touch the SS analytics cookies, then what are you supposed to do to cover everything?! ๐Ÿ˜ž I suppose another option is to disable Squarespace Analytics entirely. I do have another analytics which doesn't use cookies, Plausible Analytics (would recommend, it's great) so I could just disable SS analytics and rely purely on that. But I would much rather keep SS analytics as a backup, and to see historical data all the way back to our website launch, long before we had Plausible. Second question: What happens if you completely disable SS analytics? Do you keep the historical data up to that point? Do your forms stay working correctly? I'm a bit nervous to try it! PS. I really hope Squarespace up their game on privacy and GDPR compliance because this is a massive headache and a big downside to an otherwise great platform. Thanks in advance for your help!
  2. Site URL: https://theyvonne.com Hi Everyone, Thank you so much for any assistance you can provide. I believe I have a bot visiting my site. The IP is always from Ashburn Virginia and an IP lookup indicates the IP is an AWS site. One IP did indicate it was from a site in China. It use to be just once a month. Now. it 3 times a month and because I have low traffic these visits indicate my peak volume. I can get up to 40+ at a time. It is not a big deal but I want to start promoting, some of my work, and these visits will mess. up the analytics. Question: How do I block or remove them from my counts. Every instance is a different IP address but typically each instance is the same for 20-40. views. I am seeing that the view/visit number is getting higher each month. The view always starts on my privacy policy page. ps... I accidentally posted before finishing writing and then did an edit that got interrupted by a phone call. If this caused any issue please forgive me. All my best and many thanks Yvonne
  3. Site URL: https://www.wildspiritscoaching.com I'm a tech noob, so a lot of this stuff goes over my head, but before I moved to Squarespace, Google Analytics would show me website visits etc. Now that I've moved, and also started a Workspace account to keep my domain email address, when I log into Analytics, I get: "Data collection isnโ€™t active for your website. If you installed tags more than 48 hours ago, make sure they are set up correctly." Do I need a google tag? I searched in the Squarespace Help, but all I saw is stuff about campaigns and whatnot. I just want to be able to use Analytics for very basic stuff, seeing website visits, which pages are viewed the most, where my viewers come from etc. Halp?
  4. Site URL: https://www.locomoland.com/ I have tried different google tag, installing them through header code and also through the squarespace GUI, they show up on inspecting but are not reporting to google dashboard, Please help.
  5. I'm struggling to integrate scheduling with GA4. After I paste the measurement ID it asks for a "GOOGLE ANALYTICS SECRET KEY:". I did something and got a 22 characters key but Im unsure if I did the right thing. I got the string from Analytics -> Admin -> Data Streams -> Measurement Protocol API secrets where I created a new API secret. Can someone confirm if this is correct. Thank you
  6. Site URL: https://rebeccalennoxstewart.com/infernal-regions There is a discrepancy on the 'Form and button conversions' analytics page on my site. I want people to sign up via my Squarespace landing page - this is linked to my Mailchimp database. The figures on the top graph (about 22 new sign ups) are correct with what is in Mailchimp. However, the bottom analytic says there are 46 submissions and 50 unique views (see screenshot). I can't figure out where the extra 24 sign ups have gone. I did once have a Squarespace mailing list accidentally linked to a form, but I've checked and it's not this. The FB ad I've uploaded says that about 200+ people have clicked on this link (obvs my landing page is not converting, lol) Is there something about the terminology I don't understand - or am I missing 46 new sign ups, or are they bouncing? Any hints or tips about this gratefully received. I just need to know if I need to troubleshoot this at the Squarespace or the Mailchimp end. Many thanks, Rebecca S
  7. Site URL: https://ethicalmetalsmiths.org So I just moved my client from 7.0 to 7.1. The first sale for their membership area on the new site is not being recorded? Why? Anyone else having this issue? I have reached out to SQSP and they are researching it? Anyone know why this would occur? We sold memberships on the old 7.0 and they showed up in SQSP analytics. We are planning on releasing invitations to join this membership site very soon. But not until this issue is defined and then fixed. Any help much appreciated.
  8. Site URL: http://www.themudlife.co.uk For quite a number of months now I've been unable to access my website's analytics, all I get is the following; "Our system has encountered an error. This exception has been automatically logged and reported. We will return shortly." It's been 9 months and it hasn't returned! Everything else works fine. Any thoughts / suggestions? Thanks.
  9. Site URL: https://s72businessportraits.com I added my G4 tracking ID into "External API Keys". I have it configured for both UA and G4 so they both collect at the same time. G4 is collecting data and it's logging purchases but it's not registering the value of those purchases. It recognizes the product being purchased, etc it's just not registering the revenue. UA is seeing the same purchases but correctly registering the revenue (as it always has). Why is G4 not properly recognizing revenue? I attached a couple reports showing this. I've contacted SS support who then say its a Google issue and Google says it's a SS issue since they have no insight into their implementation. I agree with Google on this since they can't control if SS has implemented things properly.
  10. Site URL: https://www.psychologybayarea.com/ I would love feedback on my website. Thank you!
  11. My Commerce page shows a year-to-date total of $4,140.75 When I click that number, it takes me over the the Analytics > Sales page, which shows me a year-to-date revenue total of $5,934.75 I have a Commerce Basic Plan with 0% transaction fees ???
  12. Site URL: http://vibemade.com/ Hi. I see we have Analytics for "Top Operating Systems by Visits" โ€” is it possible to know device types or breakpoints? Making headline optimizations for smaller and larger iphones is challenging. I'd want to know if smaller/older devices are a significant part of traffic.
  13. Hi There, I am looking for some help and advice around analytics and the Members areas. I am wondering if there is a way for me to track the activity/interactions with the content in my member's area. I understand I can find some information such as the names, emails and the date of when users signed up to my member's area, but I am wondering if it would be possible to see when they last logged in and what content they interacted with within my member's area. Thank you in advance for your time, Cheers, Jack
  14. Site URL: https://www.auditionplaybook.com/get-the-playbook/ Hi! I am looking for a way to track the number of clicks on certain outbound links on this page: .auditionplaybook.com/get-the-playbook ... Basically, I am curious to see how many people go to Amazon versus Aerio, etc. I've read that there is a way to inject code to track this via my Google Analytics account but I haven't quite figured it out. Can anyone suggest a solution? Thanks in advance!
  15. Has anybody seen this warning message when looking at their traffic Analytics? When I click on "Change" โ€” the 2nd photo shows my current Cookie settings. What am I missing?
  16. Site URL: https://www.cidercellar.ie Could you tell me please what is considered like a visit ? In Analytics dashboard, we can look the traffic but I would like to know, what is real considered like a visit ?
  17. Site URL: https://www.estudiohenua.com Hello! I'm writing this topic due to some issues we are experiencing with our Google Ads Campaign. As for the moment, the campaign is running, but Google is having some issues to mark the captures we are have one. I'll leave some pictures of it. One of the possible issues, after long search an discussion, is that the Google GA4 is linked to the webpage domain that Squarespace gave us, not the "real one". We haven't changed this yet, but we might do it, as for everything tried yet by Ads company side running our campaign, has managed to resolve the issue. Thanks!
  18. Blog post with video here How to install Google Analytics to Squarespace (UPDATED METHOD 2022) I was waiting for this, as it was scheduled to come out in november 2021, but just now I noticed the update live so we can finally add GA4 to SQSP. It was of course possible to do before, but a manual code injection method will NOT track e-commerce transactions so this is a super welcome update. It's easy and will track e-commerce transactions automatically. I hope you'll find it useful ๐Ÿ™‚ -Fenix
  19. Hi, I'm looking at a site - in the source code it has the following. I have checked 'Advanced > Code Injection' and 'Home > Settings' and can't see this code anywhere. Anyone got any ideas?
  20. We have been in Acuity scheduling for years, and recently converted from Google Analytics to GA4 property. We have now begun the work of setting up and detecting events/conversions but we're only seeing part of the picture. I can see that GA4 is collecting page views from appointment scheduling, but not passing data from the variables. Here below is my script that is sitting in Custom Conversion Tracking in Acuity Scheduling <script> gtag("event", โ€œacuity_appointment_bookedโ€, { currency: โ€œCADโ€, value: %price%, type: โ€œ%type%โ€, appointment_type: โ€œ%appointmentType%โ€, id: โ€œ%id%โ€, }); </script> Can anyone with JS experience sanity check my syntax? TIA
  21. Site URL: https://wenmint.info Hello! I'm currently building one of my first full websites, and I had 2 questions regarding some features I'd like to implement, but not really sure how to go about it. Its an NFT database for all upcoming NFT projects, so users would come to the site to view projects and get more information on them. that being said, on the right I have the information for each projects listed under the tabs like 'project size' 'mint price' 'mint date' etc. I'd like there to be a way to organize these projects, from top to bottom, based on those values. so essentially a SORT BY dropdown feature, that allows users to sort by projects based on those 3 values, 'mint price' lowest to highest, highest to lowest, 'mint date' soonest to latest, latest to soonest, and 'project size' biggest to smallest, smallest to biggest. I'm not very familiar with coding, but I was curious if there was a sort by feature or organization feature I could implement that would allow me to make those custom values to be sortable. After speaking with customer service, it seems as if coding is the way to go. This will be my first time doing this, so I will take all the help I can get. (After this, the next roadblock is integrating a LIVE Twitter/Discord Follower Count for each project, so that I do not have to go in there everyday and update each project, since these numbers are constantly changing and need to be up to date, I was thinking along the lines of utilizing Social Blade, but not sure how to go about that either) Thank you in advance for any help or suggestions, very new here, and would not be against partnering up with a dev to help me finish this, it will generate some decent income once it's all said and done.
  22. Site URL: https://www.tribemag.org/ I have been steadily tracking traffic to my website and it was going well, going up at a steady rate. Then suddenly, it seems like weeks worth visits was scrubbed from the analytics database and Iโ€™m wondering how to return the site back to its correct number.
  23. Site URL: https://www.toastoklahoma.com/ Hey there, my site shows a MASSIVE influx of "unique visitors" on Monday, but it doesn't make any sense to me. I attached screen grabs of the analytic data -- does anyone know why this would happen? It seems like some sort of spammy thing, but I still can't understand why? Some highlights from the attached: 202 unique visitors, 198 of which hit at 8 PM. We typically get between 1 and 5 unique visitors a day. Visitors are pretty evenly split between three browsers -- Firefox, Edge, and Chrome. 194 visitors are from Canada. I don't know any reason we would have a spike there. 199 visits with a direct traffic source. Popular content is also pretty spread out across the site. Anyone know what's up?
  24. Site URL: https://kinase.co.uk/ Hey everyone, I am interested in adding a data layer to the site so that I can better track the events I have set up in google tag manager. Has anyone done this or know how I can do it? Thank you
  25. Hanna1

    Time

    Hello, What is a reasonable time to wait for a response in this forum before moving on to hopefully find an answer elsewhere? Hanna
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