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Found 19 results

  1. We need a way for customers to pay invoiced amounts on a SquareSpace site. Essentially a service with a "filled in" dollar value. We were originally told we could use the Donation Block for this but the "Donation" and "Contribution" labels cannot be modified. Process we need: customer receives invoice goes to website enters form information enters payment amount payment processed customer received email receipt client receives email notice. The donation block actually has the function we need we just can't modify the current labels in SS.
  2. Site URL: https://www.alexandrelawniczak.fr Hi folks I have a question about customer management in my online shop (www.alexandrelawniczak.fr) Yesterday a customer bought an article in my shop but did not fill in his email address correctly when ordering. He did not receive a confirmation of his order (I sent it back to him afterwards) Is it possible to modify the customer's account & update his email address directly in the customer manager? Thank you for your help and have a nice day πŸ‘
  3. As a small business owner, you have an exciting opportunity to personalize the customer experience, like answering promptly or following up on solutions provided, in a way that big companies don’t. You could also have a detailed FAQ page to address commonly asked questions, or maybe a generous return/exchange policy. Having an action plan for every avenue of communication, or potential scenario, from the beginning can help you make sure your customers feel happy and supported. Great customer service can lead to repeat business and referrals! How have you set yourself up for success in pro
  4. Site URL: https://university-mentoring-ece.squarespace.com Hello Squarespace Community, Might I ask for your advice on the best LIVE CHAT for my website? It must be possible to change a design to suit a design of my website (black/white). It has to be possible to connect and answer anytime via a mobile phone. It must collect email addresses before the chat starts. Thank you. I appreciate your help. Kind regards, Monika
  5. Site URL: https://www.afikomen.com/ Hi - I'm hoping someone is familiar with this problem and has a solution. We switched templates to 7.1, and have nearly 100 gift cards outstanding in the old template. We realized today that Squarespace will not honor these gift cards, even though this is the same account and the same website. Customer Care's response was that we should cancel all gift cards, create individual discount codes for each unique customer in the amount of their gift card, and email each customer individually to explain what happened and provide the new code. That is ridicul
  6. Hi, I have created a members room which is currently functioning as my Wholesale Access area. When a wholesale customer creates their customer account and enters their address information there is no where to add their Business Name in a field. Or even at checkout. Is it possible to do this? At the moment I have created a custom checkout form for the information to be added there, but I find this a bit clunky .... Any assistance would be appreciated. Kindest, Jana
  7. Short version: I want to sync customer emails from those who purchase on our site to HubSpot. Long version: We have a Squarespace site using the Brine template and we are heavy HubSpot users (CRM, email, workflows, forms, advertising). We've built up demand for our product which will be taking pre-orders in a month, so we have a solid list of names we manage in HubSpot. We use HubSpot forms embedded in the site, so we get names from people who come to our site that weren't reached by advertising. (site for reference: https://www.bruisecruisegame.com) What I ultimately wa
  8. How can I create a My Account custom area, that customers can access their pages, purchases?
  9. Site URL: http://holdthephone.tv I recently purchased a ticket for a live stream event via a Squarespace site and was blown away by the email I received. It contained not only an access code for the event that seemed randomly generated, but also a link to the event with the code appended to it. Was this developed custom or can Squarespace do this?
  10. Site URL: https://www.contendcounselling.com/ Any areas to improve? Thank you in advance!
  11. Site URL: https://www.jaxmariephotography.com Hi! I was wondering if there was a way to customize appointments through Acuity Scheduling. For example, I would like to make it so that the customer can pick the number of photos and level of editing for their appointment. Can I do this? Or does another plan work better for this type of custom package? Thanks!
  12. Site URL: https://circle.squarespace.com/ I do not see "Exclusive perks: Receive exclusive perks, including 20% discounts, extended trials, and personalized support" on New client-facing Circle page https://www.squarespace.com/circle that appear on https://circle.squarespace.com/ Are these perks being removed or are they only visible to Circle members and to entice Squarespace users to work with Circle members?
  13. Does anyone know of any plugins or some other way to blacklist/ block a specific person from making purchases from an online store. One of my clients is has a problem customer... Helpdesk said there is no built-in function to block specific IPs etc at this time. Thanks for any ideas!
  14. Site URL: http://viennacoffeecompany.com I'm wanting to send out gifts to our top online customers. I don't have the customer accounts setup yet. (I didn't actually know that was a thing until I tried looking for how to do my request.) Does anyone know how I can find my top 10 customers. I've downloaded the customer profiles in a .csv but it shows their all-time purchases not just this year. So I have a couple top customers who haven't ordered with us at all. Please let me know if you all know of a good way of doing this. Thanks!!
  15. How can I show the details and the list of members subscribed for products, like count of subscribed users and the list
  16. Ladies and Gents, does anyone know how to / is able to add a feature of changing the date when customer's subscription is charged? my customers buy on our site for the first time and automatically subscribe, that's the only option. however, before we start preparing the next delivery, we check with the customer if they need it this month. they can postpone without charge. id they do, i obviously don't want to charge them. but squarespace doesn't offer that option. i have to cancel the whole subscription of that customer. so rubbish customer experience. does anyone have a ready s
  17. Hello! Long time lurker, first time poster :). I have a client managing her content on SS, but her ecommerce functions on Cratejoy. Now that SS has subscription options, I've convinced her to move her whole platform to SS, just for the simple reason of being able to manage everything in one place. (Her retention rates aren't great, largely due to having to manage customer accounts on cratejoy's platform, rather than her own) Anyway, I've only just found out that we can't migrate her customer database into the customers section of her site. However, her current payment processor is Stripe
  18. Is there a way to only sell digital products to customers from the USA? I want to avoid the tax issues with selling to other countries for the time being. I saw that there is a way to set up shipping zones, but will that work with digital products?
  19. How do I send an email, just an email (not a confirmation or a verification) after the customer clicks submit. It is like an auto reply to the users email.
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