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Showing results for tags 'customers'.
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As a small business owner, you have an exciting opportunity to personalize the customer experience, like answering promptly or following up on solutions provided, in a way that big companies don’t. You could also have a detailed FAQ page to address commonly asked questions, or maybe a generous return/exchange policy. Having an action plan for every avenue of communication, or potential scenario, from the beginning can help you make sure your customers feel happy and supported. Great customer service can lead to repeat business and referrals! How have you set yourself up for success in providing quality support to your customers? What tools do you use on or in conjunction with your website? What scenarios did you think through? Which policies have come in handy? Share your customer service tips in the comments below!
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Site URL: https://poroluxe.squarespace.com/config/ How do I add price per unit on the cart page?
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I sell a few stock items, but mainly offer work on commission. I've got product pages for the stock items but need a way to regularly let customers pay me for a custom piece. Can I invoice them? Can I set up a product page that isn't visible to everyone and then adjust price details for each piece I sell, then send the customer a link? I know how to make my products, not much about how to program the web aspect of business. Thanks for any help.
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Does anyone know of any plugins or some other way to blacklist/ block a specific person from making purchases from an online store. One of my clients is has a problem customer... Helpdesk said there is no built-in function to block specific IPs etc at this time. Thanks for any ideas!
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What is the best CRM for a one-person business consulting service? I need a way to track contacts, customers, etc. -- who they are, how I met them, what we discussed, potential interest in my professional services (and what), next steps, etc.. I want something a step up from Excel but not as extensive as Salesforce. -
Hi, My client expressed concern migrating contacts into Squarespace (or any newsletter provider or CRM for that matter). Honestly, I never considered that using Squarespace to store emails on a list could be a privacy concern. The client currently uses Gmail to send newsletters to their list, and seems pretty adamant that no one can have their contacts. Can anyone offer insight into this situation? I looked up privacy policy stuff for Squarespace and found one official document, but very little explaining how it compares to other services. I don't know much about this stuff so it feels like reading Greek! Thanks, Lily -
Sync customer emails who purchase to HubSpot
lflosznik posted a question in Coding and Customization
Short version: I want to sync customer emails from those who purchase on our site to HubSpot. Long version: We have a Squarespace site using the Brine template and we are heavy HubSpot users (CRM, email, workflows, forms, advertising). We've built up demand for our product which will be taking pre-orders in a month, so we have a solid list of names we manage in HubSpot. We use HubSpot forms embedded in the site, so we get names from people who come to our site that weren't reached by advertising. (site for reference: https://www.bruisecruisegame.com) What I ultimately want to know is if someone comes to our site and purchases, but isn't on our mailing list, how can I sync those names with HubSpot other than by exporting and importing names. I know it's possible, but I don't want to have any manual processes at all. I will mention that we're using the business plan for now. When we start taking pre-orders, we'll move to a commerce plan, so maybe the answer is obvious with one of those plans, but for now, I can't figure it out. Even with Zapier. It looks like there's only newsletter integrations. Thanks in advance. -
The year is flying by; we can’t believe we’re already more than halfway through! We wanted to take a moment to celebrate some wins with you all focused on customer interactions. It’s no secret that customers are a crucial part of any business and we’d like to hear about moments that they provided much appreciated levity or reminded you why it is that you do what you do. Share your favorite customer interaction, of the year or in general, in the comments below!
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What app do you recommend for tracking contacts and customer calls/conversations. I am just starting an HR Consulting business (just me to start). I'd like to have a tool to use to track the name of the contact, date, a summary of our discussion, follow-up, etc. I was thinking of something a couple steps better than a standard Excel sheet. What have you used and recommend? Scott
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Site URL: https://www.stonewarebarn.com Hi all! We’re a business based in France but we do ship worldwide, however for some countries not directly on the website (such as the US) as not all of our products are able to be sent there (too large/heavy). So we set up manual invoices for these, as we can’t set up on the website to not sell certain items to certain countries. A bit frustrating but it works well enough. However increasingly we are getting people from the US buy on our website but not change the country at checkout. It’s automatically pre-selected as France, but if people changed it to the US they would see that they can’t proceed with their order. But they don’t, and the system allows them to proceed with their US address but with France as the country. Which is obviously incorrect and not calculating the correct shipping cost at all. Is there a way that the customer HAS to select their country? Instead of it being default on a certain country? At least this way they might realise...
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Hi everyone, I am Anil cofounder of Pensil, we are a new age community building platform. Currently, we are offering a monthly trial, which you check by visiting www.pensil.in. You can integrate the complete community in your Squarespace website or any website for that matter. On Pensil you can build your own white label community, with live chat, post-based discussion, private or public groups access, monetize your content as you like, video conferencing and live recording. Infact with our open SDKs you can develop your own community and let us take care of the heavy lifting backend work. Square Space Integration Open squarespace editor Add new Section Select Blank section or choose from any template Add new block and select </> Code In pensil go to particular section and click on setting > embed section Select the height and copy the code Paste the embed code from pensil in code area Publish the website and Done Looking forward to hearing back for feedback Thank you -
Accepting IDEAL payments trough an imported gateway
3DSolutions posted a question in Coding and Customization
Hello, i would like to integrate IDEAL payment service. I heard there were some way to do it with custom api? or something? or linking for example ecwid or plugpay to my squarespace? Any information is welcome thank you. -
Site URL: https://www.heyworshipleader.com I need to be able to see who bought which product so I know who to email appropriately. -
Site URL: https://www.sixelaskincare.com/ Hi Everyone, I am a new business owner and looking for constructive feedback on my website. Thanks so in advance!
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hi there, I'm looking for a tool to deal with negative reviews. I would like to reply to reviews, publicly or privately, to show that I care. It would be cool to automatically send an email to a reviewer when he leaves a negative review on my site. Maybe I should search for a customer review widget that would help me reply to reviews?
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Site URL: https://www.wencozy.com Hi guys I run an e-commerce clothing site geared towards ages 18-30 year olds. Please give me feedback on how you feel it comes across. Main focus is increasing sales and engagement.
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Ladies and Gents, does anyone know how to / is able to add a feature of changing the date when customer's subscription is charged? my customers buy on our site for the first time and automatically subscribe, that's the only option. however, before we start preparing the next delivery, we check with the customer if they need it this month. they can postpone without charge. id they do, i obviously don't want to charge them. but squarespace doesn't offer that option. i have to cancel the whole subscription of that customer. so rubbish customer experience. does anyone have a ready solution? or is able to write one? or maybe there is a different way (e.g. manage subscriptions through stripe? it's our payment processor, they have the service called billing, but i have no idea if it's possible to make it happen and how to set up squarespace and stripe in that case to do it) thanks! Damian
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Site URL: http://www.fraylick.com Is there a way to search and see which customers bought a specific product?
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Hi there! I'd love to add a 'virtual postcard' function to our website where a customer can select 1 of 5 images, add a greeting/text of their choice and then it emails to a friend on all the same page. This would be free so the customer doesn't pay. Any ideas how I could do this? Thanks!
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We need a way for customers to pay invoiced amounts on a SquareSpace site. Essentially a service with a "filled in" dollar value. We were originally told we could use the Donation Block for this but the "Donation" and "Contribution" labels cannot be modified. Process we need: customer receives invoice goes to website enters form information enters payment amount payment processed customer received email receipt client receives email notice. The donation block actually has the function we need we just can't modify the current labels in SS.
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Site URL: https://www.alexandrelawniczak.fr Hi folks I have a question about customer management in my online shop (www.alexandrelawniczak.fr) Yesterday a customer bought an article in my shop but did not fill in his email address correctly when ordering. He did not receive a confirmation of his order (I sent it back to him afterwards) Is it possible to modify the customer's account & update his email address directly in the customer manager? Thank you for your help and have a nice day 👍
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Site URL: https://university-mentoring-ece.squarespace.com Hello Squarespace Community, Might I ask for your advice on the best LIVE CHAT for my website? It must be possible to change a design to suit a design of my website (black/white). It has to be possible to connect and answer anytime via a mobile phone. It must collect email addresses before the chat starts. Thank you. I appreciate your help. Kind regards, Monika
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Site URL: https://www.afikomen.com/ Hi - I'm hoping someone is familiar with this problem and has a solution. We switched templates to 7.1, and have nearly 100 gift cards outstanding in the old template. We realized today that Squarespace will not honor these gift cards, even though this is the same account and the same website. Customer Care's response was that we should cancel all gift cards, create individual discount codes for each unique customer in the amount of their gift card, and email each customer individually to explain what happened and provide the new code. That is ridiculous. Squarespace is not honoring the gift cards codes that they issued, perhaps due to their own systems limitation with 7.1 that hasn't been addressed yet, and then we're expected to do all that work as a workaround. Without any advance warning or assistance. If anyone has some advice on the best way to handle this, it would be greatly appreciated!! Thank you.
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Customer Accounts - Can you add business name
fallondesigns posted a question in Coding and Customization
Hi, I have created a members room which is currently functioning as my Wholesale Access area. When a wholesale customer creates their customer account and enters their address information there is no where to add their Business Name in a field. Or even at checkout. Is it possible to do this? At the moment I have created a custom checkout form for the information to be added there, but I find this a bit clunky .... Any assistance would be appreciated. Kindest, Jana -
How can I create a My Account custom area, that customers can access their pages, purchases?
