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Found 5 results

  1. Hello! Long time lurker, first time poster :). I have a client managing her content on SS, but her ecommerce functions on Cratejoy. Now that SS has subscription options, I've convinced her to move her whole platform to SS, just for the simple reason of being able to manage everything in one place. (Her retention rates aren't great, largely due to having to manage customer accounts on cratejoy's platform, rather than her own) Anyway, I've only just found out that we can't migrate her customer database into the customers section of her site. However, her current payment processor is Stripe through Cratejoy, where all of her customer data is stored as well. My question is, if we connect her already existing Stripe account, will the customer data integrate? Will subscribers need to re-subscribe to the products? Or can we do that on the backend? It seems rather silly that I can't just easily make this switch with a simple import function. Will I need to individually create new customer accounts from the front end of the site? If I do that will the customer accounts integrate properly with the existing Stripe data? Any/all advice here would be great. I hate that my client is paying so much money every month to Cratejoy when SS is such a great option for everything she's doing.
  2. Short version: I want to sync customer emails from those who purchase on our site to HubSpot. Long version: We have a Squarespace site using the Brine template and we are heavy HubSpot users (CRM, email, workflows, forms, advertising). We've built up demand for our product which will be taking pre-orders in a month, so we have a solid list of names we manage in HubSpot. We use HubSpot forms embedded in the site, so we get names from people who come to our site that weren't reached by advertising. (site for reference: https://www.bruisecruisegame.com) What I ultimately want to know is if someone comes to our site and purchases, but isn't on our mailing list, how can I sync those names with HubSpot other than by exporting and importing names. I know it's possible, but I don't want to have any manual processes at all. I will mention that we're using the business plan for now. When we start taking pre-orders, we'll move to a commerce plan, so maybe the answer is obvious with one of those plans, but for now, I can't figure it out. Even with Zapier. It looks like there's only newsletter integrations. Thanks in advance.
  3. Is there a way to only sell digital products to customers from the USA? I want to avoid the tax issues with selling to other countries for the time being. I saw that there is a way to set up shipping zones, but will that work with digital products?
  4. Ladies and Gents, does anyone know how to / is able to add a feature of changing the date when customer's subscription is charged? my customers buy on our site for the first time and automatically subscribe, that's the only option. however, before we start preparing the next delivery, we check with the customer if they need it this month. they can postpone without charge. id they do, i obviously don't want to charge them. but squarespace doesn't offer that option. i have to cancel the whole subscription of that customer. so rubbish customer experience. does anyone have a ready solution? or is able to write one? or maybe there is a different way (e.g. manage subscriptions through stripe? it's our payment processor, they have the service called billing, but i have no idea if it's possible to make it happen and how to set up squarespace and stripe in that case to do it) thanks! Damian
  5. How do I send an email, just an email (not a confirmation or a verification) after the customer clicks submit. It is like an auto reply to the users email.
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