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About Me




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  1. We offer services via a large number of sites(calendars) and some will have very limited availability and can book out quickly. Can the site be set up to hide a calendar for a particualr service if their are no available slots- so that customers choose other calendars. It would make the customer experience much better? If you think this would help your acuity site please request the same
  2. Site URL: https://hibiscus-orb-zzca.squarespace.com/ Hi there, I've spent a looong time this week trying to find a solution for a client who wants the ability to print out branded packing slips to go with the orders from her online shop. She currently uses a a Woocommerce plugin on wordpress and has an integrated label so that when printing each order, she can peel off both customer address and return address to stick on front & back of her packages. See example attached. I have been back and forth all week trying to find a solution via Squarespace and any of the shipping extensions, but no luck. Ideally I'd like to avoid extensions/plugins and allow the client to print out the standard invoice page but on an integrated label so she can peel off customer address and post. Has anyone else found a solution for this? Can't find anywhere stocking the right label sizes for Squarespace either 😞 I've had a few clients requesting this now and seen some similar posts on here. Would be much appreciated if anyone could help! Thanks!
  3. Site URL: https://www.unit-12.org/shop As part of my newest work, I'm supposed to get my CIC's website to sell tickets for a special quiz night event. My working knowledge of Squarespace is a bit rusty but I imagine this would involve create a sort of template for a PDF ticket, automatically written with the customers information like their name, email address, receipt info, transaction ID, etc. Is that possible here or is there another solution for selling tickets here? Thanks.
  4. Site URL: https://www.sixelaskincare.com/ Hi Everyone, I am a new business owner and looking for constructive feedback on my website. Thanks so in advance!
  5. I'm in a bit of a weird spot. We have a product in the members area that is a 9 week group study course. Because we want the user to purchase the course for each group that goes through it, we don't want to charge a single access fee with full access forever. I was going to go with the subscription plan and charge for 6 months, which will give plenty of time for the group to go through the study. However, I don't want it to automatically renew their subscription after 6 months (because they don't necessarily need it. Is there a way to turn off auto-renewal or let me charge a one-time fee with a time limit for access?
  6. Hey guys, I'm wondering if it is possible to achieve some kind of payment plan options for registered members. For the first shot I need something very similar to the pricing plans presented on squarespace itself (see attached screenshot). As the current requirement is to enable a customer to select one paymentplan and afterwards beeing able to fetch which plan is currently active for this customer at runtime as content of certain pages need to change in relation to specific active plans. Unfortunatly I'm unable to find similar solutions for my problem at first glance. Kind regards HConsulting
  7. Site URL: http://deargraduatebook.com Hi, all...I co-wrote and published a book in March called "Dear Graduate." It was designed as a gift for graduates of any age. Instead of asking, "What do you want to be when you grow up?" it asks, "What will you do when you group up?" We've received great feedback on the book, finding it strikes a nerve with a lot of people...in a good way. We're also distributing to a handful indie booksellers around the US. I do marketing for a living and we acquired 6,800 visitors to the site. We converted many, but without knowing why people didn't buy the book, I'm trying to figure that out. Certainly some of it is that the book isn't for them (or doesn't move them), the price point, having to pay shipping, not being from a known publisher, etc. Was curious if the Squarespace community might take a look and let me know if there is anything that you find is a turn-off or that wouldn't make you want to buy the book. We posted the full book online, as it really needs a way to be seen and read before buying. I know that helped sell books as well as likely inhibit others from purchasing it. Appreciate any and all thoughts...and congratulations to all the graduates out there! Charlie
  8. Site URL: http://laurynichols.com/wintertime-christmas I sure wish Sqarespace would have a way for all customer reviews/testimonials to be posted under one page that could be put in navigation. As it is now, they stack up under products (for mysterious reasons under random products) and repeat, word for word, under yet more products. How annoying for someone trying to look at things! My customers want to leave reviews, but the only format available is really a mess. I'm a woodcarver with endless individual items, one customer for instance bought three separate things, wrote review for each, and all three reviews show up here there and everywhere, so anyone scrolling through products can't escape seeing her reviews over and over. Anyone have work around solution? thanks!
  9. Is it possible to add custom fields to customers or members which I can edit manually in the Profiles area? Follow-up question, is it possible then to display that information on a page when a customer or member is signed in? Thanks
  10. Hello, On my website, our members pay a quarterly subscription fee. Some customers were offered a free trial. After one member's free trial, he canceled his paid membership and maintained his free membership (which includes less features than the paid). He now wants to rejoin the full paid membership. How do I instruct him about doing this so that he does not have to start from scratch? We have all of his information saved from when he initially signed up. Thanks in advance!
  11. I need to make it so my customers are NOT able to cancel their subscriptions on their own. They must call me to cancel or change their subscriptions. Right now, I am seeing this verbiage (below) right before a customer checks out with a subscription in their cart. I need to take this off. I also need to make it so their accounts are charged on the 1st of every month, not on the day of the month in which they signed up for the subcription. "By clicking subscribe, you agree that: your subscription will be set to continuous auto-renewal payments of $100.00 every month with your next payment due on June 17, 2022. You authorize us to take this amount from your card every month. You can cancel your subscription at any time on your account." Any help would be great!
  12. Site URL: https://www.alexandrelawniczak.fr Hi folks I have a question about customer management in my online shop (www.alexandrelawniczak.fr) Yesterday a customer bought an article in my shop but did not fill in his email address correctly when ordering. He did not receive a confirmation of his order (I sent it back to him afterwards) Is it possible to modify the customer's account & update his email address directly in the customer manager? Thank you for your help and have a nice day 👍
  13. Site URL: https://www.chrisjfreeman.com/books Hi and thanks everyone for taking the time to read this. I have two customers that I am trying to fix the same issue for. (One URL included). What they are both trying to do is be able to pull the customer data (at Point of Sale) and use elsewhere. Let me give an example: Someone jumps onto the website and buys the Book. We'd like to take that customers data, put it into our CRM, tag them and because they bought the book start them off in an automation which is setup for book sales. However if someone purchased an eBook then we want to do the same but for the eBook automation. And while I don't have one setup at the moment, if they purchased a ticket to an online event (say a webinar), then the same applies: they end up in the CRM, tagged correctly and start an automation dedicated to that webinar. The SQSP commerce is setup. The CRM and automations are setup. Where I am getting stuck is getting the customer data and line item(s) out of SQSP, at the point of sale (or in a very close time to sale), so that I can do something with it automatically. SQSP doesn't seem to, and have advised me they don't currently have a Zapier link to pull this data without adding a form to the sale and I think it would look weird to add a form someone has to fill in with all the same data that is already in the sales process. Integromat (who are now Make) have commented on a few SQSP commerce posts does seem to be able to pull the data from SQSP at POS but there is a huge setup that is required if there are multiple lines or different products offered (book, eBook, Webinar) etc. And then with Make, if you want to check 'regularly' (say every 15mins) then you will chew through their free plans 'operations' in a week just by 'checking' if a sale is make, even if there are no sales. In my ideal world, something like this would be possible: 1 - Customer makes a purchase 2 - Customers details and line item history are passed through to our CRM (I can't see how this is possible) OR Customers details and line items are passed through to a google doc (I still can't see how this is possible at the moment) 3 - Zapier (or something) runs on new google doc line items and inserts into CRM 4 - CRM automation triggers and customer is treated nicely based on purchase If anyone has any advice, suggestions, further questions to clarify my thinking or things I have already tried, please let me know as I would really like a solution that doesn't involve needing to move items away from SQSP an into another platform, like Shopify. Thanks again
  14. Site URL: http://www.skinnypiginteriors.co.uk I would like to add a live chat facility to my website which i can preferably use on my phone so i can answer queries immediately. Does anyone know how i do this please? Thank you in advance.
  15. I'm allowing costumers to return the items bought in case they don't work. How can I give them a credit to use later in the website without refunding them the money?
  16. Hello all, I've just learnt about the recently released option to enable product reviews. This is something that I've been wanting for my store for a while now and I'm definitely excited to enable this for new customers. I'm wondering, is it in future plans for squarespace to allow existing customers to leave reviews, past the 120 day window? I've been selling for a few years now and would love the opportunity to invite existing customers to review the products. Also, if I just enabled the review option today, does that mean customers who've purchased within the last 120 days will automatically receive an email inviting them to leave a review? Or it's only for customers from today moving forward? Thanks
  17. I exclusively sell digital products on Squarespace. I've invested a lot of time and money into my website but would love to further customize my customer accounts. Currently, customer accounts for digital products/orders only allow the customers to save payment/billing information. Are there plug-ins or coding I can do to allow customers to log into their accounts and also re-download their digital products (albeit with limits that I can impose)? Additionally, are there plug-ins where I can have customers "favorite" or "heart" digital products, essentially "saving" those products for later? All major retail websites I know offer both of those features but I know these are not offered natively with Squarespace.
  18. Hey! I run a "made to order" clothing brand where customers essentially pre-order items from my e-comm store. I'd love to find a way to update them on the progress of their orders. I've thought about email notifications and this is my back-up solution. But I'm wondering if it's possible to create an online portal where they could see a "tracker" for their order progress? I would likely update a data source that would link to this tracker? E.g. (o) FABRIC ORDERED (o) FABRIC IS BEING CUT (o) GARMENT IS BEING SEWN etc etc. Alternatively, does anyone know of a way to display custom order statuses in the customer account area, and how I would manage this? Thanks so much in advance!
  19. Why can't squarespace add another field to the check out screen that includes a company name? I do more B2B business and having to request that people who order from my site indicate their company name is a little backwards. It also makes it difficult to know who of my customers is which what company. Is it that difficult to add?
  20. Site URL: https://www.koryrussellart.com/ I want to send a customer a personal email when they order; for instance letting them know the order is being printed and should be shipped within a few days. All I can find are order notification emails without any way to actually write an email. Am I missing something?
  21. Site URL: https://www.jaxmariephotography.com Hi! I was wondering if there was a way to customize appointments through Acuity Scheduling. For example, I would like to make it so that the customer can pick the number of photos and level of editing for their appointment. Can I do this? Or does another plan work better for this type of custom package? Thanks!
  22. What app do you recommend for tracking contacts and customer calls/conversations. I am just starting an HR Consulting business (just me to start). I'd like to have a tool to use to track the name of the contact, date, a summary of our discussion, follow-up, etc. I was thinking of something a couple steps better than a standard Excel sheet. What have you used and recommend? Scott
  23. Site URL: https://www.heyworshipleader.com I need to be able to see who bought which product so I know who to email appropriately.
  24. We need a way for customers to pay invoiced amounts on a SquareSpace site. Essentially a service with a "filled in" dollar value. We were originally told we could use the Donation Block for this but the "Donation" and "Contribution" labels cannot be modified. Process we need: customer receives invoice goes to website enters form information enters payment amount payment processed customer received email receipt client receives email notice. The donation block actually has the function we need we just can't modify the current labels in SS.
  25. Hi I have a shop with Shopify which has customers, their purchase history etc. I am considering moving it over to SquareSpace. Is it possible to import the customer database? Thanks Mark
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