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paul2009

Circle Community Leaders
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Everything posted by paul2009

  1. This is not possible. There are Lulu Direct integrations available for Shopify and WooCommerce, but not for Squarespace. Also, the Lulu Press API cannot be used with Squarespace.
  2. No, sadly you cannot correct the email address in a customer's profile in Squarespace, and customers cannot update it themselves either. It's a huge flaw. The only way to update incorrect information in a customer's profile is to request that the Squarespace Trust & Privacy team make this change on your behalf, by exercising your rights under the law, as described in section 7 of the Squarespace Privacy Policy, copied here for reference: "7. Your rights and choices Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information. You can access, update, change or delete personal information (or that of your End Users) either directly in your Account or by contacting us at privacy@squarespace.com to request the required changes." Update 3 March 2023: Squarespace have added a feature today that allows a customer to change the email address associated with their account, but only if they verified their email address. This means that if the customer originally provided an invalid email address (like the original poster asked, where they entered .con instead of .com) they will not be able to change their email address. However, if they provided a valid email address originally and need to change it because of a change in circumstances, they can now do this. Did this help? Please give feedback by clicking an icon below ⬇️
  3. This is correct. Search cannot index protected content like Member Area content. There is not a way to resolve or workaround this. Did this help? Please give feedback by clicking an icon below ⬇️
  4. Forum users are unable to assist with technical issues. When something isn't working as expected, please contact Squarespace Customer Care directly.
  5. This is due to a deliberate design choice by Squarespace in mid 2021 and is not a bug. The focal point behaviour was intentionally changed ("to make it easier to centre"!) and this now prevents us moving it just a small distance from the centre. There isn't anything you can do to change this behaviour. The only workaround is to use the image editor to crop part of the image so the focal point is where you need it - which is ironic because the focal point exists to avoid having to do this! 🤯 I encourage you to contact Squarespace Customer Care to request that this feature be reinstated. Nothing will happen quickly (I already voiced my concerns in Sept 2021 and nothing has happened since) but at least it will help the product teams to understand the impact these poor design choices have on user experience. Did this help to explain? Please give feedback by clicking an icon below ⬇️
  6. This can happen if the built-in Squarespace code doesn't load properly but it is difficult to say why this is happening in your particular case as we cannot log on to your site to check. The first thing to check is if your browser has loaded the content correctly. If there are errors, the browser will cache the faulty content and show it to you each time you try to view the site. To force reload the content in your browser: Hold down ⌘ Cmd and ⇧ Shift key and then press R Hold down Ctrl and press F5 on a PC If this doesn't clear the error, it could be due to any number of issues so you many want to reach out to Squarespace Customer Care and ask them to assist. If it helps, some possible issues include: a slow or poor quality Internet connection. an older browser. Check if you are using the latest browser before you go any further. If it isn't the latest version, upgrade it and try again. there may be software that is blocking the content in your browser. This may be in the form of a browser extension or ad-blocker. Disable these or try accessing the site from an incognito/private window or a different up-to-date browser. it could be due to a problem with the Squarespace platform. Did this help? Please give feedback by clicking an icon below ⬇️
  7. We'll need to know the domain details 🙂
  8. I cannot reproduce this issue on other sites using FE so this may be a local issue to your computer or site. Some steps to try: First check you are using the latest version of your browser. If not, upgrade. If you are using any browser extensions, try another browser or, if the extensions are disabled in incognito/private mode, try using this instead. This will tell you if the extensions are causing the issue. If you have added Custom CSS then remove it temporarily (save it somewhere safe) to see if this solves the issue. If none of these help, please contact Squarespace Customer Care directly for assistance and then post back to tell us what you learned 🙂 Did this help? Please give feedback by clicking an icon below ⬇️
  9. The only time I see this issue is: on a poor internet connection, or when poorly written CSS has been added to a site, causing problems in editor mode. If you've added any CSS, it may be worth removing it temporarily to see if the issue goes away. Did this help? Please give feedback by clicking an icon below ⬇️
  10. Yes, here are the steps: Did this help? Please give feedback by clicking an icon below ⬇️
  11. The site will need to be on a billing plan or a trial.
  12. Yes. For more information, see: Exporting products to a .csv Importing products from a .csv Did this help? Please give feedback by clicking an icon below ⬇️
  13. You can add variant options for colours and sizes right there on the product page. However, if. you want to prompt for custom options like some text then you'll need to use the Custom Product Form. As you've mentioned, this can only appear after the cart button has been clicked. You cannot collect it on the product page. However, you can change the caption on the Add to Cart button, so you could change it to something like "Customize and Buy". You'll find this option when editing a product; scroll down to the Checkout section and you'll find a Custom button option. Did this help? Please give feedback by clicking an icon below ⬇️
  14. Squarespace wasn't designed for this purpose but there are third-party solutions available that will allow you to integrate rental features into Squarespace, for example Booqable. Did this help? Please give feedback by clicking an icon below ⬇️
  15. As you say, Squarespace POS isn't available outside the US and even when if it was, it wouldn't integrate with your existing Square POS system. It's difficult to tell you the best way forward because the answer will depend on so many different factors, like: how many retail sales you expect vs online sales how many products you intend to sell online whether you are taking other (non-merch) orders online via Squarespace already and so on. However, here are a couple of quick options to consider: You can add embed Square Buy Buttons into your Squarespace store and continue to use your Square POS for in-person sales. You can build a separate Square online store for merch, perfectly synchronised with your physical store, and provide click-through to this store from your Squarespace website. You can also use a subdomain of your existing website to make it appear genuine and professional. Did this help? Please give feedback by clicking an icon below ⬇️
  16. This correct, you'll need custom code. There's a plugin you can buy called Swatch Variants. Did this help? Please give feedback by clicking an icon below ⬇️
  17. Yes. You can download the jQuery file manually and then upload the file to your Squarespace site. After doing this you can amend your script source above to point to the new source of the file. Instead of //ajax.googleapis.com/ajax/libs/jquery/1/filename it will be /s/filename. That said, a couple of points to note: jQuery 1 is very old and has known security vulnerabilities. Do ensure you use the latest version of jQuery that doesn't have vulnerabilities. When you upload the file to Squarespace, the filename may change. You can check the new filename after uploading it by hovering over the link you have created. Let me know if this is clear, or if you need further information. Did this help? Please give feedback by clicking an icon below ⬇️
  18. In Commerce > Waitlists, you can view the name of each product variant with a waitlist, the number of signups, and the individual email addresses that are signed up. Did this help? Please give feedback by clicking an icon below ⬇️
  19. They have built a second site on Square and then simply redirected a link on Squarespace to the second site. Square is not embedded in Squarespace. It is still not possible to use Squarespace POS outside the USA.
  20. Perhaps you mean Events "Sections" rather than Events "Blocks"? If you do mean Events Sections, these are sections that contain static content. They must be modified manually and so, whilst nicely designed, are somewhat impractical. You can display events automatically using the Events Page or with a Summary Block. Events Blocks connect you to events on Tock, Squarespace's restaurant reservations platform. Did this help? Please give feedback by clicking an icon below ⬇️
  21. This usually happens when Squarespace have attempted to send a form submission to the email address in the past. You will need to contact Squarespace Customer Care to have the email address removed from their 'bounce list'. Did this help? Please give feedback by clicking an icon below ⬇️
  22. Honestly, it depends on your situation because they are all workarounds and some are better at shipping and others are better at digital products and so on. A perfect solution would be built-in support from Squarespace 🤞
  23. See if my answer from 2020 helps you: Did this help? Please give feedback by clicking an icon below ⬇️
  24. You can add different product images and assign them to product variants. If you can point us at the product(s) and the types of images you want to use, we may be able to provide further suggestions.
  25. This is the remove formatting button: Did this help? Please give feedback by clicking an icon below ⬇️
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