Search the Community

I have hosting and a domain through Squarespace and also a domain via GoDaddy. I have connected (not transferred) the GoDaddy domain and set it as the primary domain. I do not want to renew the Squarespace domain at the end of the year. If I don't renew the Squarespace domain (but still pay for the hosting) will the third-party GoDaddy domain still work as the primary?

I already have one domain but if I want one more site under my profile, I still need to pay for each right?

So i already have a domain and wanted to make a squarespace website so i designed the entire thing and when im now done and try to transfer my domain it says it dosent support a .dk top-level domain. is there anything i can do to make this work ?! please i need help. There is no domain free with the same naming, and since its a business i cant just change the name.

I recently created a website and it doesn't have the domain that I purchased because I switched templates causing me to create a entirely new website in my account dashboard. How do I switch my domain without having to start over from scratch? Please help!

Just as it sounds. I can't find any confirmation, but am I correct in guessing that my .ca domain that I just transferred is not eligible for the free domain with a one year plan offer? I'm trying to confirm it, but it says the credit option will show after you "confirm transfer". My transfer still shows in progress, so I can't decide if I should just choose another .com domain.... or be patient and wait and see?

Hi all, Here is my saga: I'm setting up a new website for a client, migrating from Wordpress to Squarespace (www.slide.com.au). My client originally point me to a company named Digital Pacific for everything DNS. Long story short, these people tell me that it has nothing to do with them but with Cloudflare. My client doesn't have any login details for Cloudflare or has any idea of when or why this was set-up. To regain access to the CF account, they ask me to change the nameservers - which I find out out of the blue, are with Netregistry. I was able to get access back to the Coudflare account and made the DNS changes requested by Squarespace in order to connect the domain. Attached is what I see on both end. The Cloudflare end seem ok but Squarespace is still showing errors. What can I do to solve this? Does this have anything to do with Netregistry? Thank all.

Hello! In the process of moving a www. away from Squarespace, but client is interested in keeping their blog on Squarespace since this new tool doesn't offer a blog feature. It currently lives at www.domain.com/blog, and I'd like it to be at a subdomain instead, blog.domain.com. No issues with connecting this subdomain to our account, I'm just uncertain the best way to make these pages live there. Assuming it might be controlled in URL mappings, but figured I'd ask the experts! Thanks!

Site URL: http://provareferees.com I am moving most of my site to a new url. and will eventually turn off the old one. How can I save all the archive files and pages that I have built the last two years or get them over to the new site without messing up what has already been done with the new site?

Hi, I am setting up a website and plan to pay for the Basic squarespace package of AU$16/m, Annually $192. As I am aware this package comes with a free Domain name registration as well. I am trying to get a .com.au domain in the search it's not coming up. For example. If I type "example" in the search it does not list country specific domain like example.co.uk or example.com.au. How can I register example.com.au from squarespace? PS I tried "example.com.au" in the search it just lists examplecomau.agency or examplecomau.casa\ Thanks

Hi, Hoping someone can assist as I am new to Squarespace. I currently have a domain registered with GoDaddy but is currently pointing to a web hosting site (via nameservers), called SiteA, which is a Wordpress site. Attached to this web hosting site, i.e. SiteA - I have MS Office 365 setup for all the emails against my domain. I have now redone my site but using Squarespace, using my existing domain, for example: mydoamin.com My questions are as follows: 1) What is required for me, so that my domain , which is registered with GoDaddy, instead now points to my new Squarespace website and not my existing SiteA website? 2) I assume I need to point the nameservers at GoDaddy, to instead point to Squarespace nameservers/my website - if so, what is required here? Squarespace nameservers? 3) With Office 365 residing within SiteA config, how do I access and instead use Squarespace to handle all my Office 365 emails, i.e.: a) where in Squarespace can I setup DNS records for Office 365? b) where do I setup TXT, MX and CNAME records inorder for Squarespace to work with Office 365? Would really appreciate your help with above queries. Thanks.

I need an Efax for my restaurant. Purchased the ability from Xfinity. I have a number but it requires an email. ... ... Being NOVICE, I allowed xfinity/Comcast to access my email associated with the domain. Ever since then I was unable to use the email to receive anything (daemon errors). -I have since cleared their activity on the account and recovered it's functionality. Before reaching out to them again- Question- Will I lose functionality of email address if I connect Efax?? (assuming they had made an error) OR is there a better way?

Here is the site: sofiasilveiraflorek.com What do you think of the design? Is it an attractive website

Hi all, We recently switched our domain from Site A to Site B. Both sites are currently live. We are currently trying to verify the domain name so that we can use the email campaign feature. The domain name was originally from Dreamhost and was transferred to Squarespace. In the 7.1 guide, it says that Squarespace domains are automatically recognized and verified. However, for the email campaigns for Site B, it still asks us to verify what should be a Squarespace domain. Is there a specific procedure to verify a domain in this kind of situation? Or is this something that needs to be fixed by support (i.e. Squarespace doesn't recognize the domain as its own)? Thanks in advance.

We have an AWS CloudFront distribution in front of our Squarespace site that directs certain routes here, and others to our app hosted at AWS. Using this accepted answer on Stack Overflow (https://stackoverflow.com/questions/36346497/what-settings-are-required-to-put-aws-cloudfront-cdn-in-front-of-a-squarespace-w/36636892#36636892) I got this working fairly easily. The problem now, which is also mentioned in 2 comments on this accepted answer, is our users frequently see "504 - The request could not be satisfied" errors when requesting Squarespace routes. Routes that go to our app are never a problem. When I contacted AWS with a CloudFront request ID, they responded with: "After analyzing the provided request ID. I found that the request failed when CloudFront: 64.xxx.xxx.149 trying to connect Origin Server: 198.xxx.xxx.144:443. Request attempted 3 times with 10 second for each attempt then failed after 30 second and then returned error code 504." Has anyone experienced this issue, and do you have any recommendations about how you solved it? Thanks for any guidance you can provide!

Hello My mother has a holiday cottage, organic farm , healing holiday website that needs updating . Am considering using square space as it had all business tools integrated it seems. However will the domain and all previous content and blogging done flow from old to new while keeping the domain name? Also thoughts on design of what to use for this type of business would be very welcome as am a newb to this . Thankyou Here is current site and design . www.mairela.com

I had been eagerly anticipating my domain transfer from previous host and WordPress setup. It had finally made some progress and now I have security issues b/c of an invalid certificate. Any ideas what I missed? Screenshots attached are the messages from different browsers. The site is https://geodata.works

Looking to find a workaround on how to upload a text file to the root of a Squarespace domain, to regain access to a Google Ads account, which won't be granted until this issue is resolved. Things I've tried already: Adding the txt file onto it's ownpage via the Squarespace pageuploader - but the url looks likethis:(www.example.com/s/google-ads.txt) which they did not accept. An external developer tried a similar workaround by remapping thelink(www.example.com/s/google-ads.txt)to redirect to the url they wouldaccept(www.example.com/google-ads.txt),but they also didn't accept this. Here's the Google Ads support email so you can understand what they're asking for and what they don't want. "We have received your Email with a link of the Text file. On checkingthe same Link we found that, the textfile has been created however, pleasebe advised that it has not beenuploaded correctly in the root of theDomain. On clicking the Link sent byyou, we get an option to download thetext file however it should redirectus to the Text file uploaded in theroot of the Website. We are sharingthe steps, please refer below for thesame: Create a .txt file and save itas: Google-Ads.txt Include thefollowing string of text in this textfile: “GooGXXXXXXXXX". Please addinfo@exampleurl.com to Google Adsaccount XXXXXXXX with Admin access -Date 27--2-2019.” Upload this textfile to the root of each of thedomains from which you're requestingaccess. You’ll append"Google-Ads.txt" to the end of yourURL. For example, if your site URL ishttp://www.example.com, the uploadedfile will look like this:http://www.example.com/Google-Ads.txtOnce you have an email domain thatmatches your company domain or haveappended the “Google-Ads.txt” file toyour website (if you do not have anemail domain that matches yourcompany domain), please reply back tothis email with the informationrequested above."After getting in touch with Squarespace directly to see what we could do, they let me know that it is not possible to upload directly to the root domain using the Squarespace built-in platform. Does anyone have a workaround for this? Really need to regain access to Google Ads.

So I have two websites that I am creating. Both are separate from each other. One is an eCommerce and the other is a basic blog type. However, I am not sure if I have to pay for two separate subscriptions, or if I can run both domains on the eCommerce subscription. I am new to Squarespace and am not sure how it works.

Hello For a couple of weeks I've had this Squarespace domain. Overall it's a solid option. However I'd like to "enable less secure apps" in GMail, but GMail tells me that it's managed by my domain admin. If I understand that correctly I should be able to activate this here on squarespace. Does anybody know where that option is? Thank you in advance and happy new year.

All my DNS settings show OK but the site appears as "not found". Is this simply because I need to wait until all changes propagate or is there another problem? I suppose I'm confused by the disconnect between everything being green and the site still not working. Thanks!

Hi there. Is there anyway to get an Index page to display as a Folder (drop down menu) in the navigation? I need both features rather than having to pick one over the other. Thanks!

I'm transferring my site, along w/ the management of my domain, to Squarespace. Am I reading this right, Squarespace charges almost 2x as much as others for TLDs like '.works' or '.xyz'?

Hello, One of my client hates his current website so he asked me to build a simple landing page while I work on a full website that will go live later. The landing page is ready and I'm about to connect it via GoDaddy (it's an .au website so I'm connecting not transferring). I'm currently thinking that trying to create the new website in the unlink section and then moving the pages to make the site goes live is going to be too complicated and might disturb the live landing page. Should I just create a new site and transfer the domain again once I'm ready? I also trying to think about the best strategy for billing for my client. Hope this make sense! Thank in advance for your help 🙂

I am wanting to map traffic from an incoming domain to a specific domain. Currently all traffic from another service provider is being sent to my domain on SquareSpace. (this was done by following the Squarespace directions on "Connecting a domain to your Squarespace site".) It is currently landing on my home page. I would like this traffic to land on a specific page. Is there a way to make this happen? Example: I have 2 domains. 1. Cookies.com 2. Chipcookies.com Under the "Cookies" domain I have a landing page that is called "chocolatechipcookies". Currently "Chipcookies.com" lands at "Cookies.com". I would like it to land at cookies.com/ chocolatechipcookies. I hope this makes sense. Thanks for any help you can provide!!

I'm working on a friend's site. He has a rather old site hosted on a different host with the URL registered with a separate company. I went through the steps on this article https://support.squarespace.com/hc/en-us/articles/205812378 and it seems that the changes have propagated. Also when I check the info at Status > Domains it shows that the domain is connected and the table information is correct. The problem I am having is I try to go to the new site and it will go to the old site. I noticed that www was checked. So i tried with www and it did go to the new squarespace site. the non www would go to the old site. I unchecked www and now both www and non www both somehow go to the old site. I hope this make sense and someone can point me in the right direction. the site is: douglastaylorstudio.com Any help greatly appreciated