paul2009

If you have (1) temporarily removed - and safely backed up! - all the content from Design > Custom CSS, (2) saved the change and (3) refreshed the site in your browser, then the error message should disappear. If it doesn't then this suggests there's a Squarespace bug that only Squarespace engineers can resolve. If it is working correctly, it should not flag an issue with CSS when there isn't any saved in the Custom CSS panel. As you have now removed the Custom CSS, I recommend following up with Squarespace Customer Care (again!), ideally using online chat (because it avoids the delay between responses) and tell them you have removed the Custom CSS but still have the error. I would expect them to fix it (delete your site cache), escalate your ticket to a product specialist or confirm an issue with the platform. Forum users would love to help you to solve this but we don't have access to your site and, we don't have access to the same tools as Squarespace teams. If I had access to the site I'd follow exactly the steps you have laid out in your post, so I think the next step is for Customer Care to confirm a bug and then fix it for everyone affecting by this new error message since 19 November. I'll be interested to know how you get on. Did this help? Please give feedback by clicking an icon below ⬇️

No. The site you have linked contains a large number of fake posts designed to lure users to the site. The posts are simply untrue. The site uses eight different trackers to harvest user data without asking for consent. I recommend removing the hyperlink from your post above so that they don't get even more traffic 🙂 Did this help? Please give feedback by clicking an icon below ⬇️

See Adding custom code to your site. Did this help? Please give feedback by clicking an icon below ⬇️

Hi Becca You can use CSS to style form fields, but you cannot use it set parameters like max length. For that you'll need someone to write some JavaScript that is specific to your form, to change the form block after it has loaded on the page. If the site isn’t live, please see How to Post a Forum Question for guidance on how to provide a link to your site. Note that JavaScript is not supported on Personal Plans so the site will need to be on a higher plan. Did this help? Please give feedback by clicking an icon below ⬇️

Thank you for the additional information. I can now see that Afterpay is installed on the site. If Afterpay fails, the customer should typically see a message like this: This simply tells the customer that Afterpay did not process their payment request, but it doesn't tell them why. You may be able to find more details by logging on to your Stripe account to check for an Uncaptured payment. If you don't see one, failure could be for a number of reasons and it may be difficult to trace. Reasons may include: The country they are in at the time of the purchase (or they are using a VPN) The browser they are using is not up-to-date The browser they are using is an in-app browsers from social platforms like Instagram or TikTok Their device's operating system is not up to date A technical failure (try again later) It is very difficult to troubleshoot issues like this. It will involve following-up with the customer to check the browser they used (version and type) and their device details, like operating system and device version and then you'll need to pass this to Squarespace Customer Care. If your customer saw an Afterpay message telling them that their purchase wasn’t approved, they should contact Afterpay themselves.

I recommend that you follow the advice in this similar thread: Did this help? Please give feedback by clicking an icon below ⬇️

Great, pleased I could help.

To offer useful suggestions, forum users will need to know the URLs of the sites.

Please provide some more details including a link to the site and details of what you see when you say "afterpay is not working". Also, please confirm that you are selling physical goods. Afterpay is not available for digital or service products, or subscriptions. Did this help? Please give feedback by clicking an icon below ⬇️

If it is there, you should see a different error message after you delete the first one 🙂

You shouldn't experience any performance issues when editing a site unless you have added more than 400 pages. If you've just started out, this is unlikely to be the issue. The first thing I recommend is to use the Google Chrome browser. If you are already using it, check you are using the latest version (version 107). If you the issues persist with Chrome 107 then I recommend that you record your experiences (Loom is a good example of a free tool that you can use) and then send details to Squarespace. There are currently three Squarespace editors in use: Squarespace 7.0 Squarespace 7.1 Classic editor Squarespace 7.1 Fluid Engine editor See this article if you are unsure how to check your site's template and version. If you are using the Fluid Engine editor, you can set the size and position of blocks independently for desktop and for mobile devices. All other block settings apply to both; they cannot be set independently. If you are using Squarespace 7.0 or the Squarespace 7.1 Classic editor, there is not a separate mobile layout. Blocks will automatically 'wrap' to the new size. You can chat to a real human using live text chat, or open a support ticket by email by visiting the Squarespace Customer Care support page. Did this help? Please give feedback by clicking an icon below ⬇️

Take a look at this paid plugin: Swatch variants. From the screenshot, it looks like they were using this on the old site. Did this help? Please give feedback by clicking an icon below ⬇️

Please contact Squarespace Customer Care directly.

If it helps, you can show all your AUD prices with the prefix "A$" (instead of "$") without using any custom code by tweaking the Language and Region settings 🙂.

When you see this message, go back to Design > Custom CSS and look for errors in your code. If you aren't familiar with code or have added code that you found online, I recommend that you remove it, save it somewhere safe (not on Squarespace) and save your changes. You can then check to see if this has cleared the error. If the error persists, please contact Squarespace Customer Care directly for assistance with the platform. Did this help? Please give feedback by clicking an icon below ⬇️

Yes. And there's probably a second 'closing' tag to remove too, but we can't see that in your screenshot.

If you are referring to the checkout on Squarespace Commerce website, you can do this by adding some code called a "meta refresh statement" to Settings > Advanced > Code Injection > Order Confirmation Page. <meta http-equiv="refresh" content="0;url=https://www.squarespace.com/" /> There are two settings you'll need to change: The url (www.squarespace.com in this example) determines which page it will redirect to The zero determines how many seconds it will wait before redirecting to the new page. If you would like customers to read the 'order confirmed' message before redirecting, change this to something like 10 or 15. Did this help? Please give feedback by clicking an icon below ⬇️

This is because you have unknowingly added some HTML to your Custom CSS panel. This panel is only for CSS, so you'll need to remove the HTML. The error explains where to find the problem - it is line 21. The opening style tag ('<style>') is HTML, not CSS. When used in a different panel (known as Code Injection) it tells the browser to expect some CSS to follow and it works fine. However, when you are adding CSS directly to the Custom CSS panel, this panel only allows CSS, so it doesn't need the style tag and gets confused when it finds it! If you have any tags (words within angled brackets) you'll want to remove them and save your changes. Did this help? Please give feedback by clicking an icon below ⬇️

No. When using metric measurements for calculated shipping costs, weights must be entered in Kilograms, not grams. Note also that these weights should be for the product including the packaging. If you wish to display net product weights for your customers to see, you can manually add these in any format by adding them to the product description. Did this help? Please give feedback by clicking an icon below ⬇️

This is an ongoing technical fault for sites built using an Aviator-family template like yours. See: Did this help? Please give feedback by clicking an icon below ⬇️

Did you see the workaround I provided? If you are not sure how to use CSS, see https://support.squarespace.com/hc/en-us/articles/206545567

The Instagram Block can display up to 20 items by moving the slider within the Block settings. If a users wants to view more than 20 items, they can navigate directly to Instagram. The Lazy Summaries plugin works with Summary Blocks only. It cannot be used for Instagram Blocks. Did this help? Please give feedback by clicking an icon below ⬇️

Please see my updated answer.

You cannot create a forum like this on Squarespace, but there are other options. See this existing thread: Did this help? Please give feedback by clicking an icon below ⬇️

Please contact Squarespace Customer Care using a support ticket to raise the awareness of the impact of this issue on your business and the need for a better solution. Squarespace employees don't routinely monitor this forum for feedback (see the guidelines - item 6) so won't take action as a result of your forum post. Did this help? Please give feedback by clicking an icon below ⬇️