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  1. A client purchased an item using stripe. When I click the transaction to view it in stripe it says "no such charge." I've used stripe without a problem before, but just recently switched to the new version of squarespace. Squarespace says that stripe is connected in my payments section. What could be going wrong?
  2. Hi! I'm trying to set up appointment booking on my site. I set everything up through Acuity and connected it with Square to accept payments. But when I go to make an appointment it says "Please wait, loading Square..." and then never loads? What do I need to do so that Square actually loads? It's been sitting here for 15 minutes and nothing is loading. Thank you so much!
  3. Stripe does not support my type of business. Can I add my own credit card processing company to my checkout? How may I do that if so?
  4. Been running since 2017. Now suddenly payments can't be processed.
  5. Wanting to use Squarespace from a different country would be easier if Squarespace allowed for various payment-processing portals. I love everything about Squarespace except for that one area. Please look into broadening your portals as there are multiple safe gateways available and not only PayPal and Stripe.
  6. how do i add the logo of these payments methods.and then write powered by stripe.
  7. Site URL: https://www.emilyridout.com/membership I'm trying to integrate a payment processor that accepts monthly membership payments with the Squarespace member areas. Is there a way to integrate something other than Stripe? I would love it if I could integrate PayPal to accept monthly payments
  8. Site URL: https://hennyguitars.com Hi there, I'm going to be launching my store in January. I sell custom guitars which will require a $500 deposit instead of paying full price right away. I'd like a way to let customers know the full price of my guitars but allow them to make the deposit. The deposit starts the build and the full price is due before delivery, most like 30-90 days later. Any tips on how I can make this happen. I'm open to other stores/services if squarespace won't work but I want to keep my site on squarespace. Any assistance is much appreciated. Thanks for reading.
  9. Hello, I am currently using Stripe but they are canceling my account. Other than paypal, is there another payment processor I can use? I'm told Intuit/Quickbooks will process but a shopping cart portal link must be estlished. Please help!!
  10. Hello, This question might've already been answered, however I will ask it again in plain English for those like myself who are starting in E-Commerce. I appreciate any help I can get. I work for a holding company with a few E-Commerce sites for its different companies. In order to promote efficiency and decrease confusion amongst various production managers, all sites have to be run through Magento. Unfortunately we are now indefinitely dependent on freelance Web Developers for the maintenance and modifications of the site. I would like to know if it's possible to use a SquaredSpace Front-end, which can be modified by any employee Whilst continuing to receive new orders through Magento's Back-end, to not disrupt the current system. In short I'd like to design and maintain my website through Squared Space, however continue to process orders through Magento's admin panel. Thank you.
  11. Hello dear Squarespace Team! Could you please add more currencies to the Acuity Scheduling and Squarespace website payment system? I have many customers in UAE who are interested in your services but they want to have AED currency enabled service. Please support more currencies in your payment system. * I already sent email to support team about 4 month ago for the same issue!
  12. Hello guys! Please do something to add iDeal to your payment methods. Stripe supports it, yet it is not yet available on your part. You have just integrated Dutch as a language to your sites, please add the payment system as well as we're waiting for this for YEARS now.
  13. Site URL: https://kalopsiacollective.com/ Hi there, I'm in the process of revamping a client's website. They are a textiles manufacturing business who currently have a Shopify site set up to process orders but their main site is on Squarespace. We want to transition everything to Squarespace but having some issues. Is there a way to create a shop page for custom orders and invoice the client instead of having an auto-payment option? If this was to be set up through a form, is there a third party platform you could recommend to auto-process invoices being sent out from an order form instead of a product page? I'm struggling to find a workaround without linking to the existing Shopify site and would love some support with it! Thanks!
  14. Hello, We have a large volume ecommerce store handling over 80k+ worth of transactions a month. We have since started accepting Afterpay via Stripe but are getting huge amounts of complaints it never loads. We noticed traffic coming via links on Facebook etc are mostly affected but in overall we are getting upto 12+ complaints a day and can see we have lost sales because of it. Is this affecting anyone else? I have reached out to support but can hardly even get a reply. I have also reached out to Stripe but again no response. This might be the last nail in the coffin for us!
  15. I currently building a website to sell my products online in Thailand for Thai market. I ran into an issue that none of the payment method in Commerce section works in Thailand. I saw web developer in Thailand created a payment method such that once a customer is ready for check-out and payment, a seller creates a QR code which is good for one time payment for that particular transaction which include seller information and total amount due of the purchase. A customer then open his/her internet banking app and scan the QR code for payment. After scanning, a confirmation from the internet banking app shows the seller information and the amount due for payment for the buyer to confirm. After a confirmation click, the bank transfers the money to the seller account - no transaction fees and a payment slip pops up to the buyer for reference. Seller also receives a copy of the payment slip on this cell phone via their mobile banking app. Would it be possible that Square space would add such a payment method on the Commerce section? without it, I need to turn to Thai web developers, which doesn't have variety of templates/design to offer. Is there any alternative form of payment that would work with Squarespace template commerce section that anyone in the forum could offer for my consideration? I would greatly appreciate that.
  16. I use Acuity Scheduling, linking to Square for accepting card payments. Over the last two weeks I am repeatedly having clients’ credit/debit cards being declined due to authorisation errors. Square tells me it’s a problem with Acuity’s implementation of strong customer authentication (SCA), Acuity tells me my clients need to refer back to their banks. I am losing business over this! Does anybody else have similar issues?
  17. I offer an editing service, and clients pay based on the word count in their document, so if their document is 1400 words, they can drag the slider to 1400, and they are given an amount that I have set that reflects the number of words they have selected. An additional option would be a drop and drag for their document that automatically calculates the word count, and calculates the price. I am fairly certain that the below website was made on Squarespace (I could be wrong), and they have exactly what I am looking for. https://getproofed.com/prices/ Also, it would need to be integrated in the payment page so that the price they are given on the slider transfers to the payment page as well, so that they can pay the quoted price when submitting payment. Is this at all possible on Squarespace, or am I dreaming? Many thanks!
  18. Hello, New to building out sites and have a question I can't figure out. I appreciate your folks help in advance. Looking for a way to solve the following on a squarespace site (using plugins or 3rd party app is okay if necessary) : When a customer books a service of ours (whether online, via phone or in person) I need to be able to generate a unique username and password for them that gives them access to a gated customer portal. Once in the portal, our clients invoice is dependent upon many unique factors so most often quotes are completely different from client to client, so I'd need to be able pre-populate their back end customer portal with a specified amount they owe unique to them. Lastly, we accept deposits to reserve the service date... so it'd also be ideal to accept partial payment and then have remaining balance available to pay at their leisure. Hope this makes sense. We have the business plan and the site is already connected with stripe and PayPal to accept payments. Thanks
  19. We're at the end stages with a client, with a fully built e-commerce store and just at the stage of populating it with products - everything else is complete. At the beginning they were happy with using Stripe and PayPal via Squarespace so we went ahead and built the website. A few months down the line, the company has been taken over mid-website and the new owner now wants to use WorldPay, which was not discussed at the beginning of the project. Has anyone got any success with integrating Squarespace with WorldPay / is it even possible? We have done research from our side and it's not looking as positive as I would like it to! Any help would be fully appreciated - thank you!!
  20. Site URL: https://www.mondana.se/sv/ I am a happy sq-user and site builder but has not yet set up a shop for business to business. The client needs "a buy first – pay later function". I've learnt that the only way to do that is to use an external part for the actual shop, like Shopify. I would be so grateful for some examples to show the client so they can feel comfortable with an Sq-site with a Shopify solution implemented. And would be happy to hear about any experience of that.
  21. Site URL: https://www.enchantingco.com What are the options for accepting payments in South Africa ? Stripe and Square both don't work for South Africa based companies and very few people in SA use Paypal. The most widely used payment processor in SA is PayFast, is there a way to use them please?
  22. Site URL: https://biscobirchwoodproductions.com Hello! Does anyone know the process of coding in a different payment processor for payments to my members area? I am not able to work with stripe.
  23. Site URL: https://onyxhive.com.au Hello, Amex have contacted me regarding to help me grow my business, we do take payment for Amex through Stripe, the thing is, Amex created a merchant ID number for me and the payment needs to go through their payment gateway FIRST THEN stripe. Right now the payment process for a customer is: Add to cart > Pay through stripe integration with Amex > receive order But what Amex told me what needs to happen is: Add to cart > Pay through Amex payment gateway > Amex sends the fees to Stripe > Customer gets receipt The workaround is for a customer makes a phone call and order through me and I make a manual payment through the Amex gateway manually. I called stripe and they advised they can't implement this, can squarespace help me?
  24. Hi, I am doing the last finishes on a website in French and this is my first time using Squarespace. I bumped into some English default texts that I can't seem to modify. A user mentioned in another similar thread to use CSS code. The page template I am referring to on the website is the Events page where the default text "There are no upcoming events at this time." appears when no events are added. Is anyone here well-versed in CSS coding that could help me modify this text so I can put it in French, please? And can this code be applied elsewhere on the site, say, on the donation page template where there are some default English texts as well? Your help would really be appreciated.
  25. My client wishes to add a Parking Permit paying page to their website. And so I need a form that can input specific fields, Permit Number and Car registration number, then a payment button linked to their stripe account. Is this something that can be done without coding? Sláinte Patt
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