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Found 24 results

  1. Site URL: https://www.koryrussellart.com So I got an email from a customer this morning that said he was not able to use his credit card on my site. I believe other people have used credit cards before (though I do also have paypal as an option). I verified with my own card that it isn't working now. Stripe still says it's connected. What could have happened?
  2. Hi, It seems there is a lack of payment integration options especially around BNPL like Klarna or Clearpay. Is anyone able to answer if Sqaurespace plan to expand on these or not, it seems Sqaurespace are very tight lipped around their roadmap. There also appears to be some confusion around Clearpay, Sqaurespace say that it is not available whilst Clearpay themselves say it is..... Squarespace has worked well for me but the limiting of payment options is restricting sales (based on feedback) I would like to see Klarna, Clearpay and Google Pay (all of which Stripe accept) Thanks, Alex
  3. Site URL: https://www.gillettecamels.com I know how to require a minimum order amount before Point of Sale checkout, but I really need a solution for credit/debit cards specifically. My client runs a concession stand and if someone buys a $1.00 candy bar and wants to pay with a card, the processing fees eat a lot of that. Is there any other option to add a service fee for card purchases that are below a minimum amount... say $10?
  4. Hello, We have a large volume ecommerce store handling over 80k+ worth of transactions a month. We have since started accepting Afterpay via Stripe but are getting huge amounts of complaints it never loads. We noticed traffic coming via links on Facebook etc are mostly affected but in overall we are getting upto 12+ complaints a day and can see we have lost sales because of it. Is this affecting anyone else? I have reached out to support but can hardly even get a reply. I have also reached out to Stripe but again no response. This might be the last nail in the coffin for us!
  5. Site URL: https://www.thewildernessmaven.com Hi! I have a Squarespace website where I sell herbal apothecary products. Out of the 70+ products I offer, only one has CBD so Stripe has closed my account. How do I take payment through a different processor and connect it to my website? Or do I need to look for a different website host that uses a processor that approves CBD products? Thanks!
  6. I offer an editing service, and clients pay based on the word count in their document, so if their document is 1400 words, they can drag the slider to 1400, and they are given an amount that I have set that reflects the number of words they have selected. An additional option would be a drop and drag for their document that automatically calculates the word count, and calculates the price. I am fairly certain that the below website was made on Squarespace (I could be wrong), and they have exactly what I am looking for. https://getproofed.com/prices/ Also, it would need to be integrated in the payment page so that the price they are given on the slider transfers to the payment page as well, so that they can pay the quoted price when submitting payment. Is this at all possible on Squarespace, or am I dreaming? Many thanks!
  7. Site URL: https://www.pochisilk.com/ Hi, we're looking to upgrade our website. We'd like to have an international commerce page that supports different currencies display, shipping zones and payment gateway. Can you recommend any developer who can help us? Thank you.
  8. Site URL: http://www.navet1804.com I have a client who is a new luxury liquor/alcohol brand. It sounds like we're allowed to build them a website on Squarespace, but it sounds like we may not be able to sell liquor/alcohol through Squarespace's e-commerce platform? Can anyone recommend some 3rd party integration options for where we might be able to conduct online liquor/alcohol sales for this brand? And or a 3rd party website we can link to for alcohol sales from their Squarespace site?
  9. Hello, i would like to integrate IDEAL payment service. I heard there were some way to do it with custom api? or something? or linking for example ecwid or plugpay to my squarespace? Any information is welcome thank you.
  10. We're at the end stages with a client, with a fully built e-commerce store and just at the stage of populating it with products - everything else is complete. At the beginning they were happy with using Stripe and PayPal via Squarespace so we went ahead and built the website. A few months down the line, the company has been taken over mid-website and the new owner now wants to use WorldPay, which was not discussed at the beginning of the project. Has anyone got any success with integrating Squarespace with WorldPay / is it even possible? We have done research from our side and it's not looking as positive as I would like it to! Any help would be fully appreciated - thank you!!
  11. Site URL: https://www.mitochondrialyoga.com/ My client wants to add Bitcoin as a payment option on his website, any suggestions?
  12. Hi, hoping someone can answer this as I've not been able to find it by googling! Is it possible to disable a payment method for 1 particular product, or I suppose set different payment methods for individual products? I realise there aren't many instances where this would be overly useful, but I have just been informed that AfterPay don't allow you to use AfterPay on pre-order products. Most of the time I'm only offering a pre-order product when there isn't any physical product available in the shop, in which case I can just do a site-wide toggle off on AfterPay in the commerce section. But at the moment I have a few physical products remaining in the shop along with a pre-order product, and I'd imagine most shops would be in a similar boat when offering pre-order products - so can AfterPay be disabled on a pre-order product? I'm connected to AfterPay through stripe so I guess if that were even possible you'd need to turn off stripe/credit card entirely for that product which would not be great. Hmm. Not sure what to do there! Any help or tips on how to get around this, much appreciated. Thanks.
  13. I'm in Canada - and we use Moneris within our shop. We want our site for our customers to reserve cakes. We have a limited amount of cakes a week and commerce is the only option that allows us to put a cap on orders. We want our customers to pay in store, Is there a way we can remove the payment method at checkout? We still require their name and contact info, however we do not require them to pay online. Initially we set up a form for our customers to fill out, but there wasn't a cap amount. When I reached out to the Squarespace support team, they suggested we go the form method and email customers if we get reservations past our cake amount available. This would make our website obsolete as that's what we currently do through facebook and instagram. We rather spend our time making cake than chasing our customers and letting them down. Please someone have a solution - even if its the CSS code I can inject in my backend to remove payment method :)
  14. Hello, New to building out sites and have a question I can't figure out. I appreciate your folks help in advance. Looking for a way to solve the following on a squarespace site (using plugins or 3rd party app is okay if necessary) : When a customer books a service of ours (whether online, via phone or in person) I need to be able to generate a unique username and password for them that gives them access to a gated customer portal. Once in the portal, our clients invoice is dependent upon many unique factors so most often quotes are completely different from client to client, so I'd need to be able pre-populate their back end customer portal with a specified amount they owe unique to them. Lastly, we accept deposits to reserve the service date... so it'd also be ideal to accept partial payment and then have remaining balance available to pay at their leisure. Hope this makes sense. We have the business plan and the site is already connected with stripe and PayPal to accept payments. Thanks
  15. Site URL: https://www.mondana.se/sv/ I am a happy sq-user and site builder but has not yet set up a shop for business to business. The client needs "a buy first – pay later function". I've learnt that the only way to do that is to use an external part for the actual shop, like Shopify. I would be so grateful for some examples to show the client so they can feel comfortable with an Sq-site with a Shopify solution implemented. And would be happy to hear about any experience of that.
  16. Hello, This question might've already been answered, however I will ask it again in plain English for those like myself who are starting in E-Commerce. I appreciate any help I can get. I work for a holding company with a few E-Commerce sites for its different companies. In order to promote efficiency and decrease confusion amongst various production managers, all sites have to be run through Magento. Unfortunately we are now indefinitely dependent on freelance Web Developers for the maintenance and modifications of the site. I would like to know if it's possible to use a SquaredSpace Front-end, which can be modified by any employee Whilst continuing to receive new orders through Magento's Back-end, to not disrupt the current system. In short I'd like to design and maintain my website through Squared Space, however continue to process orders through Magento's admin panel. Thank you.
  17. Site URL: https://www.cascadiafootandankle.com We are a medical clinic. We invoice patients their balance due after their insurance finalizes. We would like to accept payments on our website through Stripe but not sure how to do this. Everyone's balance due is different. I would like them to be able to click a button that says PAY HERE, and then enter the amount they are paying with their credit card info. Has anyone else run into this? Is this possible? Do I need a programmer to come in and do something? Thanks in advance!
  18. Site URL: https://greyhound-beige-p6a4.squarespace.com/ Hi guys, I'm launching a new brand and I want to charge people a deposit for the products first so I can gauge how many of each product to make, where they then pay the full price when the product is shipped. Any ideas on how I could do this? Thanks! Jess
  19. Site URL: https://www.goosethemarket.com/ Don't turn on Apple Pay if you ship orders. The shipping options don't appear for customers who use Apple Pay -- they never see them or have the option to choose one. Instead, Apple Pay automatically selects whatever shipping option happens to be first in your list of shipping options...but doesn't tell the customer this or give them the option to change it. Customers only find out which shipping option Apple Pay picked for them if they read their confirmation email very carefully. Causing lots of issues for our business and our customers. Reached out to Stripe and Apple Pay support about this -- took over two weeks to get anywhere, and then they said they won't do anything or answer any questions because Apple Pay is an integration through our Squarespace store via Stripe...so now waiting (again) for Squarespace to address this. In short, don't turn on Apple Pay if you ship orders and have any more than 1 shipping option.
  20. I recently got a new credit card. I did not update the card with Squarespace and yet the new card is already saved to my account. Can anyone tell me how they have this information already? Thank you.
  21. I need a system where I can accept Cash, Cashapp, and Crypto currencies. I went ahead and purchased a $300+ Squarespace website upgrade as I assumed offline/manual payment options would be a thing for such a sophisticated website builder. Lo and behold... Squarespace is way behind, dropping the ball. A quick search (after a representative chat) shows me that MANY MANY MANY users have had a similar issue--you simply can't just "allow checkout" without a payment option! There is a workaround for 100% discount codes, but that's clunky and unprofessional. Shopify, Wix, and a few others all offer this as a simple checkout option. I don't want to switch to Wix, but I feel that I have no choice. If any representatives read these posts, PLEASE consider an offline payment option! Until then, I'll be learning Wix's UI and building my ecommerce store there 😞
  22. Site URL: https://www.emilyridout.com/membership I'm trying to integrate a payment processor that accepts monthly membership payments with the Squarespace member areas. Is there a way to integrate something other than Stripe? I would love it if I could integrate PayPal to accept monthly payments
  23. Site URL: https://www.lakecountryyoga.net I set up a payment portal through STRIPE for my Squarespace website to funnel money for my very first yoga retreat. That worked great! Now, since I paid to have a way to sell services with Commerce on Squarespace I have a question. I teach YOGA. I would like to sell my services in the format of 10-class punchcards with a 3 month expiration date. I also need to sell $10 drop in pricing for each class as well as Monthly memberships with recurring pricing and non-recurring pricing. Is there a way to do this on Square without purchasing another payment portal like MOMOYOGA or MINDBODY ? Thank you in advance, Dani
  24. Site URL: https://www.cobbledstreetshop.co.uk I've created a e-commerce website. I'm currently the middle man between customer and seller. How do I set up my website that the customer buys and pays directly through the seller rather than going through me first please? and how can I track the orders?
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