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Found 67 results

  1. Site URL: http://www.mamapho.com Hi Squarespace forums, I am currently having ADA compliance issue with my webpage and am unsure how to resolve the issue. I am currently using WAVE to check my page for compliance and have just 1 error that I do not know how to remove. The error is currently on all of my pages. I have attached a screenshot of it below and here is a direct link to the WAVE page with my website already put in. My Webpage. The error is a empty button relating to this code. <button class="Mobile-overlay-close" data-controller="MobileOverlayToggle" data-controllers-bound="MobileOverlayToggle" aria-label="button"> <svg class="Icon Icon--close" viewBox="0 0 16 16"> <use xlink:href="/assets/ui-icons.svg#close-icon"> </svg> </button> The template that I am using is a modified "Foster" theme, thank you for your help.
  2. I am trying to import a CSV file into my mailing list - however even though I have very carefully checked the original file and it is clearly in three columns - email, first name, last name, many of the last names are showing as doubled. that is marysmith@gmail.com Mary Smith Smith It seems that the error is created when there is an email which has either numbers in it or an underscore .. eg mary_smith@gmail.com or marysmith14@gmail.com.I have imported the same list into MailChimp with no problem and no errors seen.I have been in touch with Squarespace help but without any luck so far. If anyone has any solution to this or has experienced similar please let me know.
  3. Hi There I can not import a csv file of email addresses – always get the same error message: "The first column of your CSV must contain at least one email address." Of course first column contains nothing but an email address. Also the doc has exactly three columns as requested. Nothing works. Even if I download a list that has been created within squarespace, open, export from numbers as csv and import it again – I get the same message. Also tried to export on an pc and exel > same result. I'm desperate. Has anyone experienced issues like these and has an idea how to solve?
  4. Hello. We just purchased a site plan tonight but my partner chose the wrong website template. How do I change the template and keep our paid site?
  5. Site URL: https://grouper-brass-drm9.squarespace.com/ Hi, I am new to Squarespace and am trying to connect to Squarespace server by following these https://developers.squarespace.com/get-started. I get ELIFECYCLE error when I try to deploy my site or run npm run start:auth
  6. Hello. Help! I am unable to edit any of the blocks of a new site build. Trial 7.1 site on windows 10. Once in Page Edit mode, the header and footer buttons to edit appear and the header sidebar content is editable. The footer is only editable when I use keyboard tab, not mouse, to bring up content edits. Only sporadically. All other elements on the page are buggy. I managed to bring up a couple of edit boxes but then lost ability to return to edits. IT DOES NOT look like the squarespace demo training video ease at all! On the screen print you can see the plus to add a clock but I can't mouse over to bring up edit the block itself. My mouse is hovered over the photo block. I did open edit once and the logo was inserted but it won't resize. I can't get in to edit or delete the demo text. No difference on ipad. No difference on a new site demo. Maybe I just need to reinstall? How?
  7. Using this method to upload a Javascript file But then, when I try to reference it from the Squarespace site, I get a CORS error: Access to script at 'https://static1.squarespace.com/static/57014b5b746fb963478e3d4f/t/5d7ba83d4e25b616833d896b/1568385085375/runtime-es2015.js' (redirected from 'https://brooke-meek.squarespace.com/s/runtime-es2015.js') from origin 'https://brooke-meek.squarespace.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Am I doing something wrong here?
  8. Site URL: https://peaches-jang.squarespace.com/ Hi, This is my first time working with Squarespace. I'm experienced with doing Shopify development, so this is a bit different from that. I can get my template running locally, but it isn't loading the stylesheet. Attached is a screenshot of what I see when the server boots up. It's loading all the proper assets and copy from the live site, but I have an error in console. Failed to load resource: the server responded with a status of 500 (Internal Server Error) Any idea how to approach this problem? Thanks
  9. Hi all, Thank you in advance for any time you might share with me on this matter. I am currently having an issue whereby I set up a mailing list subscription form, after which I add a v2 invisible reCAPTCHA verification, but I am still presented with the visible "I'm not a robot" tickbox version. The functionality of the reCAPTCHA works, but I don't want the ugly tickbox visible BEFORE a user makes a text entry, which us unavoidable with the tickbox version as is. reCAPTCHA verification is on (below) and the type is definitely set to invisible (above). As you can see below, despite having an 'invisible' reCAPTCHA set up, the form defaults to showing the v2 "I'm not a robot" tickbox version. I have looked into the method of using the form ID and calling the reCAPTCHA functionality manually in the page header/site header as neaded, but then it seems that the form does not recognise that the functionality has been provided manually and continues to show the tickbox version. It feels to me that using the correct key for a hidden reCAPTCHA via the external API key settings in combination with the verification settings on the form itself in Squarespace should honor the invisible reCAPTCHA functionality and I shouldn't have to do the setup manually. Am I wrong about this? I cannot share the site URL/preview unfortunately, as it includes sensitive content. Kind regards, Jair
  10. Site URL: http://ryansmulholland.com I'm trying to use HTML code to insert a Substack signup form on my homepage and in a few other places. When I add a code block, set up the code all is well, but once I save the page it causes an error with the rest of the page. If there are any images on the page those disappear once I save. It also creates a misalignment with the page header where all of the content slides up a bit and overlaps with the header menu. It's as if adding the code to the page overrides something essential to it's function. Has anyone else had success placing a Substack email signup on their page? Looking for some tips.
  11. Hi all, Has anyone experienced the issue in 7.1 where images don't display? They upload fine, appear on the page, but then at a later date when the page is reviewed the image is missing and is replaced with an error symbol like in the attached examples. This happens across the website and in galleries and in stand alone images - sometimes when I upload the image again it works fine but then when I revisit the site again at a later date the issue is happening across a number of random images (either the same or new ones) Any thoughts gratefully received. Thanks!
  12. Hi all - Google Search console reached out by email to kindly tell me that one of my sites is affected by 39 instances of "Event markup issues". Opening the Events report in webmaster tools, I am confronted with this: If I look at an individual url within Google's structured data testing tool, I see this, telling me location and start date are missing (odd immediate spike in data from mid August...?): Now, I don't know code, but I am surprised to see lots of other posts talking about schema.org and the need to add code for things like this (similar problems occur for blog posts apparently). Given that my events have locations in the "Locations" tab within each event, what exactly am I supposed to do to get the data correctly listed with Google? Surely I shouldn't have to learn some code and add it somewhere? That's a bit 2013... I could be adding locations incorrectly of course, and if there is a special way to add locations I would be grateful if anyone could share how to add them "correctly", else is there anything else I can do to get things correctly listed? Same for start date... What am I missing and how to do I sort it out? Thanks all
  13. Site URL: https://www.mouthmedianetwork.com/ Our Instagram block has not pulled new images for a few weeks, despite new content being posted to the connected Instagram account. Squarespace shows the account as still connected. Also, separately, there does not appear to be a way to report this in the "Contact Us" system. How do you report a new issue? I couldn't find a way to actually write a message about a malfunctioning block.
  14. Site URL: https://ottothemogul.squarespace.com/config/commerce/shipping Hi, I am trying to figure out how to set up the dimensions of my clothing products. My site keeps saying the products are oversize. I have my dimensions as follows: L:28 X W:37 X H:28 for t-shirts (and etc. by category) wherein the length and height are the same. Could this be the problem? Does it want the height of the t-shirt from top to bottom? Or does it want the height based on thickness of product when folded or flat in the shipping package? I'm confused about what values to put in the height section for my clothing dimensions. What should I do?
  15. I am attempting to customize the Moksha template, but every time I click on an area of the template to edit (ex: Banner, Title, Content Block) I get the following error: "Couldn’t clone collection Check each section to make sure all field requirements are met." Has anyone experienced this? Can anyone offer some guidance to this Squarespace newbie? Thanks much!
  16. On one of our purchasing pages, all of the items are giving the following pop up error message: "Unable to add item" and "that item is not available" The inventory on all items is unlimited. No one can add the items to cart. Need fixed ASAP.
  17. We couldn't find the page you were looking for. This is either because: There is an error in the URL entered into your web browser. Please check the URL and try again. The page you are looking for has been moved or deleted. You can return to our homepage by clicking here, or you can try searching for the content you are seeking by clicking here. So I am working on a nice template i found on Squarespace called Rally. I edited one of the sections with my content instead, but now when I click on one of my categories (FEATURES) on the top right of my website I get this URL error. I am really new here so I'd really appreciate some help. Thank you so much!
  18. I was the edit my page but a blank preview is showing up. I can’t edit or do anything at all. It’s almost like the page doesn’t exist 🤷‍♀️
  19. Site URL: https://theorigininc.com Customer sees "Submit Failure" message at time of checkout before entering payment information.
  20. Site URL: https://www.youngbloodmedia.com.au/ Hi, My site displays fine on desktop but frustratingly the hamburger dropdown menu flashes to white/blank when clicked on mobile. If you click it again you briefly see all the menu links that should be there flash up but then disappear. I've got no clue how to fix this. Can anyone please help me? Thanks! Callum
  21. Site URL: http://www.silversilkonline.com I got a 503 for the first time. Not sure what is going on but I cannot log in anymore to the back end of my site and not sure what to do. Please help!
  22. Site URL: http://www.malvine.eu Google Ads has flagged all of my ads, claiming that 'malicious software' exists on the site. My website doesn't use any custom code or third party plug-ins. It's a simple e-commerce website using the Hyde template. Google support have given me particular links which they have found unsafe content on: https://www.malvine.eu/api/1/performance/settings https://www.malvine.eu/api/census/RecordHit https://www.malvine.eu/assets/ui-icons.svg https://www.malvine.eu/e-veikals They told me they cannot "elaborate or provide exact information on the detected links." There are no errors on Google Search Console or any of the third party malware scans that I've ran on the site. Does anyone have any experience with this and would be able to help me solve this issue?
  23. This comes up for me sometimes, and its really hit or miss. I wait a bit to try again and it might save, or it might not, and I need to cancel the edit. Has anyone else encountered this problem?
  24. Site URL: https://www.biztour.co.uk/ I have a couple of warnings that have popped up on google console that ive never seen before. Does anyone have any idea why these have popped up? I don't sell or have any products on my site.
  25. had a CLEAN list of 1400 emails and Squarespace import wouldn't allow it. I split into smaller lists of 333 each and IT WORKED! hope this helps yoU!
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