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  1. All, I have three blog collections on my website, hosted by Squarespace. Two are written blog collections, and one is a Podcast collection. For the past two years, I have been able to successfully click "edit" on any post in any of the three collections, and select "duplicate" at the bottom of the dialog box that appears, and use the subsequently duplicated post as a template for a new post. This has saved time in publishing content to my site. Last week, I started receiving an error. Whenever I click "duplicate" on any post in any of the collections, I get this message: "ERROR SAVING" "An error occurred while duplicating this item" My two written blog collections have 93 items, each, and my podcast collection has 96 items. I have attached a screenshot of the error message. I have also started a support ticket with Squarespace support. I hope to resolve this error soon, as it significantly impacts my workflow. Has anyone run across this error?
  2. Site URL: https://emerald-green.squarespace.com/ Pass is demo. So, I have some weird code showing up on top of the banner? Any idea what I am doing wrong?
  3. Site URL: https://www.iamcatterina.com Hi All, WEBSITE: iamcatterina.com PASSWORD: catterina I'm building my client's website and have had a couple troubleshooting issues: When loading the page, there's a "jump" glitch. Where the website loads small and jumps to the actual website size. It only occurs when first loading the page. Or clicking the navigation logo. Here's a screen recording to show the issue. Another issue is the scrolling feature. I've added anchor jump points to the navigation. However, I noticed that it's not working on Safari/mobile. My client really wants this feature to be streamlined on all platforms, so please let me know if there's a work around this. I've tried solving the issue by checking the coding I've added. But I noticed that even when I remove all of the coding, the loading glitch still occurs. Any help would be WONDERFUL! I've attached the coding additions as well if that helps at all:
  4. Site URL: https://www.kelsiecakes.com Hi! I'm trying to add a code block to my website, however whenever I add the block, the editing box is blank. I can't do anything, add new code or delete the "hello world" code or anything. I've tried 3 different browsers (safari, chrome, firefox) and different pages on my website (home page, about page, blog post pages for example) and it's the same every time. Anyone have a fix for this? Thanks!
  5. Site URL: http://www.moneyconsciousmommy.com I have been on squarespace since August 2021 and have experienced the site crashing and timing out whenever I am creating a new or editing an existing blog post. I reached out to Squarespace Support and they said there is an issue with the CSS code on my site, but would not tell me the issue. They only said it's out of the scope of that they can help with and to post on the forum. Can someone help me figure this out?
  6. Site URL: https://www.lostworldsbeer.com/beers#beer-locator Menu Blocks (i.e. the kind a restaurant would use) no longer recognize html. I can't imagine this is anything other than an oversight/error. It's now impossible to use links in a restaurant menu <a href..., emphases <strong... <em..., and forced line breaks <br... All HTML no longer works and is written out instead. It used to be perfect for compact lists of locations, but this is how everything looks now. Seems important to be able to indicate in bold if something is <strong>SPICY! ... or link a dish ingredient to a page describing its specific gluten alternatives <a href=... >gluten free ... or simply force a line break to call out <br><style color="yellow">CHEF SPECIAL ... in another color, so I don't feel this alternative use illustrated below is a very far stretch from the intended use of a menu.
  7. Help! I’m setting up a site for my partners furniture business. The images we have of his products are in a mixture of landscape and portrait orientation. I’ve attached Images to show you what squarespace is doing to the photos. I’ve already read through similar questions on this forum but they are pertaining to shop images, whereas this is just for a gallery. The last image I’ve attached is actually the first 4 sets of photos. I uploaded them in groups of even numbers to keep the images together but squarespace will jumble up my images and have random orientations for the wrong images and it really isn’t going well. For some reason it appears to be picking and choosing which photos will stay in portrait mode and which will be cropped into landscape. I’ve put red “X”’s on the images that are actually portrait but have been cropped, that’s on my second photo I’ve attached. There doesn’t seem to be a pattern in the layout of the page, but specific images are cropped regardless of the order I upload them in. The first photo set it’s managed to sort out fine, the last image is the true orientation of the page photos when I replaced the original default images with my own. How can I fix this problem? Really really hindering what we’re trying to do here, if anybody can help that would be sooooo appreciated. Thanks!!
  8. Around a few hours ago the html stopped working for all my menu blocks - please help
  9. Site URL: https://www.kittawahpress.com I broke the link to the Events (page 2) of my website and get the error that it can't be found so I can no longer access it in edit mode. I don't know how to find or re-create the url slug that Squarespace needs to resolve it. Thank you for your help.
  10. Site URL: https://ferret-tulip-7b2x.squarespace.com/ Hi friends, I am encountering an issue with my site build. I have an unwanted horizontal scroll of about 20px on desktop that I noticed after I made some css customizations. It looks to be the header causing the issue because that is the only part visible on the horizontal scroll, the rest is a white bar all the way down. I've played around with removing bits and pieces of my customizations to see what code is causing the issue but I still can't seem to find it. Any help would be greatly appreciated! pswd is: csshelp123 -Sabrina
  11. We couldn't find the page you were looking for. This is either because: There is an error in the URL entered into your web browser. Please check the URL and try again. The page you are looking for has been moved or deleted. You can return to our homepage by clicking here, or you can try searching for the content you are seeking by clicking here. So I am working on a nice template i found on Squarespace called Rally. I edited one of the sections with my content instead, but now when I click on one of my categories (FEATURES) on the top right of my website I get this URL error. I am really new here so I'd really appreciate some help. Thank you so much!
  12. Site URL: https://www.beeleafcreative.com/about-us Hello there! Thank you for taking the time to look at this.😀 On my about page my logo is way bigger than the rest of the other pages as well as my navigation has been effected. All of the other pages on my website are fine, just the about page.🤔 Could you see if there is a coding issue or how I can fix this error?
  13. Site URL: https://vanderjacket.com/denver-micro-lines/fxlhaohxmq5zkmgbtzqyf8ygmr4wqh Hi! All of the other pages on the website are working except for this one. I don't know if I did anything to cause this, but when you go to a product on the "Denver Mico Line" page and then try to purchase or add any of them to the cart, nothing happens. Versus one any of the other pages as soon as you click "Add to Cart" the cart symbol appears in the top right corner and tells you how many items are in your cart, and if you are done shopping you can easily click on it to proceed to the checkout process. Somehow something went wrong with this one page and I have no idea how to fix it. Ive made sure everything on the pages is identical for settings and it is. I don't know why it's not working on this one. Any help would be so greatly appreciated! Kelsey Screen Recording 2021-12-06 at 5.03.13 PM.mov
  14. Site URL: https://www.jeancherounyfineart.com/%3Cmeta%20name= Hey everyone! i am having an issue with the display on a clients mobile site. I have attached a link and picture. When I click her about on the mobile version, is displays and error and tells me the URL is incorrect. But on iPads and desktops everything is fine. Please advise?
  15. No matter how I rearrange my HTML, I am constantly blocked from viewing my page because there is a "Syntax Error on line 1" - there is NO syntax error on line 1. I have an entire block of code written out in a notepad file and it opens perfectly with web browsers. Below is a clip of it, from the beginning. How is <!DOCTYPE html> a syntax error? I have my opening and closing <head> and <body> tags way down below on the full document; again, this is just a clip. <!DOCTYPE html> <html> <head> <style> div.a {text-indent: 30px; } </style> <link href='https://fonts.googleapis.com/css?family=Rajdhani' rel='stylesheet'> <style> body { font-family: 'Rajdhani'; font-size: 16px; font-weight: bold; background-color: rgb(240,240,240) } </style>
  16. Site URL: http://coastalnutrients.com Hi folks. We are getting feedback from customers that search engines from the uk are saying our website is unsafe. Any advise would be greatly appreciated. Plus any comments /suggestions regarding the website would be great.
  17. On one of our purchasing pages, all of the items are giving the following pop up error message: "Unable to add item" and "that item is not available" The inventory on all items is unlimited. No one can add the items to cart. Need fixed ASAP.
  18. Site URL: https://spark-pros.squarespace.com/home Hi, , I've run into a weird issue on mobile. The pages scroll side to side. Is there any code that would remove this? The page password is "Swello" screen-20211012-094558.mp4
  19. Site URL: https://wrklfe.com/?category=MP3 Hello, I have added two digital download albums to my website's store without issue, but when I try to add a third I run into issues. I want to add audio samples to the page. When I click the "Additional Info" block the popup appears but has no functionality. When I click the "+" button nothing happens. It worked fine for the first two albums but it does not work on the third. I have attached a video to show what happens. What can I do? screencast-nimbus-capture-2021.11.25-00_02_29.webm
  20. My site isn't live yet so I can't link, but I'd like to embed my substack link for people to subscribe to within my squarespace site. The embed URL I received from substack is as follows, but when I choose the "embed" option to insert it into my site, squarespace gives me a message "URL is not embeddable" lol. Can anyone help? : <iframe src="https://insidesources.substack.com/embed" width="480" height="320" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe>
  21. Site URL: https://www.skunk.co.nz Hey guys, I have just pointed my domain at our new website and now we are getting "Your connection is not private" now displaying on our website whenever someone clicks on it. How on earth do I get rid of this? Need help urgently!! Many thanks!!
  22. I keep getting error emails of mailchimp-squarespace connecting You have an unsaved Form Block submission Your most recent submission to the "Subscribe" form on Cristina Arango didn’t save to your storage method (Mailchimp List). This may be the result of a connection issue between your site and your storage service. I have follow the troubleshoot and doesn't work Please help!
  23. Hi everyone, Our contact number keeps changing on our website. The incorrect number appears when visiting the page. Doesn't always happen and not on all devices. Has anyone else come across this issue ? Have you been able to resolve it ?
  24. Hi Wondering if you could help with my issue. I received an order with a functional upload form but when I tried to view the photo they uploaded I re ieved and error of “seems you are not logged on Uploader Site, you can’t access” How do ifrx this?
  25. Site URL: https://www.elevatepainterstoronto.com/ After making an edit, my only option is to click 'Done' now. There's no drop-down for 'save'. WTF. The changes aren't saving by hitting 'done' either. Anyone else experiencing this or know when this will be solved?
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