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About Me




Expert ID

  1. Site URL: https://abbygardner.work/abby-gardner Hello! Recently I noticed that my website for my online portfolio is saying that my "connection is not secure" and that I have an invalid certificate date when accessing my website (however my SSL certificate is valid and set to secure in my settings as well). Also, none of my images are showing up anymore, and it just shows the jpg icon in the upper left corners of all of my pages. I've had this website up since 2019, and only now have started having these problems show up (go figure, right as I'm job searching too). Is there anyway to fix this quickly?? (*Timing is urgent since this has greatly impacted my job search and companies being unable to view my professional portfolio*) Thank you in advance!!
  2. Site URL: https://spark-pros.squarespace.com/home Hi, , I've run into a weird issue on mobile. The pages scroll side to side. Is there any code that would remove this? The page password is "Swello" screen-20211012-094558.mp4
  3. Hi all, I'm trying to create a collapsible FAQ section using markdown blocks. The collapsing part works fine. However, Every time I try to add a hyperlink inside of a markdown block, the page freezes and I have to restart my browser. Can anyone else replicate this error and/or offer advice? This is the page I'm working on - https://redesign-90-day-biz.squarespace.com/program-20. Thanks!
  4. Hey there! I'm currently finishing a website that was started by another user -- it hasn't been published yet. The site is mostly stock, built using one of Squarespace's templates. As far as I can tell, there is only one piece of embedded custom code which is for CanadaHelps' donation form. The code for the form is directly from CanadaHelps (and is currently working on our old website). Sometimes I can see the form in development and everything looks OK, other times I'll be working on the site and there will be an error message where the code is inserted. When I edit the page, there is an error that has replaced where the form is located that reads "Script Disabled". Does anyone have any tips on why this is happening. I am not a developer; I am volunteering to help this small non-profit launch their website. This is the code: <script id="ch_cdn_embed" type="text/javascript" data-page-id="41124" data-cfasync="false" data-formtype="0" src="https://www.canadahelps.org/services/wa/js/apps/donatenow/embed.min.js"></script> I checked the forum for similar posts and found something about viewing pages in incognito. I launched Squarespace incognito, but the error is still there when I edit the page. Many thanks for any suggestions! V
  5. Hi, I'm selling products on my SS with in-price VAT, however the calculation appearing on invoices isn't correct. For a 49€ product with 23% VAT (collecting in Portugal) the invoice shows 9,16€ as VAT instead of 11,27€. Anyone can help? Thanks!
  6. Site URL: https://kaiusvun.com/viro On Mobile, the view is fine, but on dekstop, it's (see attatched image). Why?
  7. Site URL: http://rocksrootsandrattlesnakes.com shortly after i attempted to add a paypal commerce page, my website was apparently hacked. i tried to enter but it wouldn't allow me in saying it was unsafe and that it had been hacked. i have since deleted those pages, and emptied trash. Also when i bypassed the warning page by choosing advanced>go to site(unsafe), the website was missing many of the pics i had added. Message read: Your connection is not private Attackers might be trying to steal your information fromwww.rocksrootsandrattlesnakes.com (for example, passwords, messages, or credit cards). Learn more NET::ERR_CERT_DATE_INVALID I have a 11 yr old iMac with minimal protection, and i can't upgrade OS because its so old. i am simply trying to set up commerce page on this website to sell my new book. Not sure what to do next...
  8. I have problems on many websites, however I am using Chrome 94. I've been downloading certificates into the keychain, however nothing seems to work. All websites stay 'unsafe' I can not even see my own website content, no images are showing, and I can't print invoices from commerce, without the logo being missing... Is there any help on how to fix this?
  9. Site URL: https://www.liamchurchard.co.uk/ All pages appear to load twice in my website (7.1)? I have (and want) site-wide animations turned on because I like the fluid/dynamic style. Pages appear instantly, then disappear, then it loads in again with the animation? The only custom CSS I have saved is for custom fonts. I have tried removing all CSS to see if that is what was causing it, but the issue is still visible? I have searched the forum for the same/similar issue but couldn't find an answer, so any help here is very much appreciated. Thanks!
  10. Site URL: http://coryzankerphotography.com All of my images appear broken when editing in the configuration view. As soon as I noticed this error, I also noticed a privacy error when attempting to load my web page on both Chrome and Safari (attached). Both issues only occurs on one device (2016 Macbook). Images are not broken, nor do I receive the security warning on my phone or other computer. Any input or suggestions would be greatly appreciated!
  11. Site URL: https://www.youngbloodmedia.com.au/ Hi, My site displays fine on desktop but frustratingly the hamburger dropdown menu flashes to white/blank when clicked on mobile. If you click it again you briefly see all the menu links that should be there flash up but then disappear. I've got no clue how to fix this. Can anyone please help me? Thanks! Callum
  12. I am trying to add a contributor to my site. I have used settings > permission > invite contributor. When the contributor tries to accept the email, they receive an error - "You already have permissions on this site" However, when the contributor logs into Squarespace our site is not available to them. It simply doesn't show up. Further, when I refresh the settings>permissions page, their name is only ever under 'invites sent'. They are never able to receive access as a contributor. We have tried: Refreshing cache, logging in via incognito window, and copy/pasting the invitation link instead of clicking the invitation email. Nothing works. Please help!
  13. Site URL: https://www.curecancer.com.au/events Hi All, Our events page, which normally displays as a gallery block, has decided to not display any of the events that are in the gallery block on the page. https://www.curecancer.com.au/events We have tried removing CSS components and creating a new page with the same block / re-adding in events, but they are not displaying. Ideally, the page should look like our fundraise page and display in a grid pattern - https://www.curecancer.com.au/fundraise-for-cancer-research
  14. We couldn't find the page you were looking for. This is either because: There is an error in the URL entered into your web browser. Please check the URL and try again. The page you are looking for has been moved or deleted. You can return to our homepage by clicking here, or you can try searching for the content you are seeking by clicking here. So I am working on a nice template i found on Squarespace called Rally. I edited one of the sections with my content instead, but now when I click on one of my categories (FEATURES) on the top right of my website I get this URL error. I am really new here so I'd really appreciate some help. Thank you so much!
  15. Site URL: http://casablancacocktailclub.com Site: casablancacocktailclub.com Hey all, Looks like squarespace has bugged out and just isn't displaying my footer at mobile size. I really don't understand why. Is anyone else experiencing this and has anyone found a fix? Look forward to hearing back! All the best, Asa
  16. Site URL: https://www.chrisscott.work/photo This code randomly popped up on my "photo" page on my website right above the header. It also shows up on in mobile form as well. Just to clarify I did not add any coding. I have been using the basic template. .header-nav-wrapper { -webkit-filter: invert(100%); filter: invert(1); filter:progid:DXImageTransform.Microsoft.BasicImage(invert='1'); }
  17. Site URL: https://www.wyzedge.com/solar-states Hi, I'm having issues with the my website is loading one of my pages towards the middle/bottom, like if some had automatically clicked an anchor link. As seen here: https://www.wyzedge.com/solar-states I do have code injections to show the Google Slides, I'm not sure what is causing this. Would anyone have any ideas on how have it not shoot down towards the bottom? @tuanphan
  18. Hi all, Thank you in advance for any time you might share with me on this matter. I am currently having an issue whereby I set up a mailing list subscription form, after which I add a v2 invisible reCAPTCHA verification, but I am still presented with the visible "I'm not a robot" tickbox version. The functionality of the reCAPTCHA works, but I don't want the ugly tickbox visible BEFORE a user makes a text entry, which us unavoidable with the tickbox version as is. reCAPTCHA verification is on (below) and the type is definitely set to invisible (above). As you can see below, despite having an 'invisible' reCAPTCHA set up, the form defaults to showing the v2 "I'm not a robot" tickbox version. I have looked into the method of using the form ID and calling the reCAPTCHA functionality manually in the page header/site header as neaded, but then it seems that the form does not recognise that the functionality has been provided manually and continues to show the tickbox version. It feels to me that using the correct key for a hidden reCAPTCHA via the external API key settings in combination with the verification settings on the form itself in Squarespace should honor the invisible reCAPTCHA functionality and I shouldn't have to do the setup manually. Am I wrong about this? I cannot share the site URL/preview unfortunately, as it includes sensitive content. Kind regards, Jair
  19. Site URL: http://www.malvine.eu Google Ads has flagged all of my ads, claiming that 'malicious software' exists on the site. My website doesn't use any custom code or third party plug-ins. It's a simple e-commerce website using the Hyde template. Google support have given me particular links which they have found unsafe content on: https://www.malvine.eu/api/1/performance/settings https://www.malvine.eu/api/census/RecordHit https://www.malvine.eu/assets/ui-icons.svg https://www.malvine.eu/e-veikals They told me they cannot "elaborate or provide exact information on the detected links." There are no errors on Google Search Console or any of the third party malware scans that I've ran on the site. Does anyone have any experience with this and would be able to help me solve this issue?
  20. Hello, I have set up a website and when trying to make the footer hidden I appear to have disabled the header of the whole site. I used a code snippet which I inserted into a code block. I can't seem to locate this code block to delete the change I have made. The page that the code block was situated on has now been deleted in an attempt to reverse the damage but the site header still is not shown. When the images on the site load, the header does appear momentarily but then it disappears. Please could someone advise me on what to do next? Thank you in advance
  21. Site URL: http://www.theteacheras.com I have been using the code block to put my embedded player on my episode pages for over a year. Today, no matter what I try, I am unable to do so. I hit code and a code show up before I have entered my embed code into the field. This is a very new issue and I need my embedded player on my episode pages to promote my podcast. I would appreciate any help in this area. This is the code that shows up in the block before I have even entered my actual code from Buzzsprout: HELP! 🙂 Thanks, Melissa
  22. Hi all - Google Search console reached out by email to kindly tell me that one of my sites is affected by 39 instances of "Event markup issues". Opening the Events report in webmaster tools, I am confronted with this: If I look at an individual url within Google's structured data testing tool, I see this, telling me location and start date are missing (odd immediate spike in data from mid August...?): Now, I don't know code, but I am surprised to see lots of other posts talking about schema.org and the need to add code for things like this (similar problems occur for blog posts apparently). Given that my events have locations in the "Locations" tab within each event, what exactly am I supposed to do to get the data correctly listed with Google? Surely I shouldn't have to learn some code and add it somewhere? That's a bit 2013... I could be adding locations incorrectly of course, and if there is a special way to add locations I would be grateful if anyone could share how to add them "correctly", else is there anything else I can do to get things correctly listed? Same for start date... What am I missing and how to do I sort it out? Thanks all
  23. Site URL: https://athleticmindset.nz/athletes Today my client's website suddenly has a white bar at the top with a } in it across the entire site. I tried deleting all custom css to see if it resolved - no fix. Tried deleting everything in Advanced header and footer - no fix. Any ideas?! We were about to launch... yikes. Screen shot below:
  24. Site URL: https://www.skunk.co.nz Hey guys, I have just pointed my domain at our new website and now we are getting "Your connection is not private" now displaying on our website whenever someone clicks on it. How on earth do I get rid of this? Need help urgently!! Many thanks!!
  25. I get an error "couldn't connect to google check your connection and try again squarespace" in Location Management area each time that I try to add google business address. Anyone have this issue and have solved it? If so, I would appreciate your feedback.
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