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  1. Site URL: https://kccbd.net I had made some edits to my "contact" page on my website, and after saving my changes, I noticed that the formatting was a bit wonky. Consequently, I wanted to erase the newly made edits altogether by simply deleting the section; however, Squarespace will not even let me edit anything on the page. It simply freezes, but when I click on another page of the website, it thereafter allows me to edit. Also, when accessing the navigation panel on the left-hand side of the screen (rather than through the website itself) it would let me click the "contact" section, but rather, will automatically move me to the "about" section which is right above it. I would love some help with this! Thanks, Kody
  2. Site URL: https://spiritwomanleader.com Hello, What is a validation error on folder update? It's not listed anywhere. Hanna
  3. Using this method to upload a Javascript file But then, when I try to reference it from the Squarespace site, I get a CORS error: Access to script at 'https://static1.squarespace.com/static/57014b5b746fb963478e3d4f/t/5d7ba83d4e25b616833d896b/1568385085375/runtime-es2015.js' (redirected from 'https://brooke-meek.squarespace.com/s/runtime-es2015.js') from origin 'https://brooke-meek.squarespace.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Am I doing something wrong here?
  4. Site URL: https://pawplepower.com Please help! I have a persisting and urgent problem that's driving me crazy, and I've exhausted all my knowledge on how to fix it. On our Squarespace store, we're selling digital products. One of those products is a .zip file containing audiobook recordings. When the file is purchased, sent to the customer, and then downloaded, it's unopenable and gives the following error message: "Unable to expand [FILE NAME]…" "Error 1 - No such process." I have no idea how to fix this. I've tried so many things: removing a dash in the file name, setting the enclosed folders to 'Read & Write', deleting and listing a brand-new product, etc. I should also mention that the other digital downloads that we sell (which contain .pngs, unlike this one which contains .mp3s), download and open perfectly without incident. The compressed .zip file comes to 241mb, which is well within Squarespace's file limit. Here's the other thing though: when purchased and downloaded, the file size is not that size, but fluctuates between about 150 and 170 mb, which almost seems like something is stopping the download mid-way. I've tested it a million times on my end, and I've only ever had it properly download and open about two times, before not working again. I'm appealing to the Squarespace community hoping that someone can help me; maybe you've had a similar experience and have found the fix. I'd be more than happy to buy you a coffee for your time, I just desperately need the help before we receive any new orders. NOTE: I have no idea whether this is a Squarespace issue, or a localized computer issue. I'm also not sure if this is just an Apple problem. All the reported download problems have seemingly come from Apple users (including myself). This problem also persists on Desktop and Mobile. Link to problem product: https://pawplepower.com/shop/p/powerfully-pawsitive-audiostorybooks
  5. Site URL: http://www.1924.us ERROR MESSAGE: Couldn’t update collection Instant exceeds minimum or maximum instant (through reference chain: com.squarespace.content.product_service.v1_1.model.ProductDTO$Builder["updatedOn"])
  6. Hello. Help! I am unable to edit any of the blocks of a new site build. Trial 7.1 site on windows 10. Once in Page Edit mode, the header and footer buttons to edit appear and the header sidebar content is editable. The footer is only editable when I use keyboard tab, not mouse, to bring up content edits. Only sporadically. All other elements on the page are buggy. I managed to bring up a couple of edit boxes but then lost ability to return to edits. IT DOES NOT look like the squarespace demo training video ease at all! On the screen print you can see the plus to add a clock but I can't mouse over to bring up edit the block itself. My mouse is hovered over the photo block. I did open edit once and the logo was inserted but it won't resize. I can't get in to edit or delete the demo text. No difference on ipad. No difference on a new site demo. Maybe I just need to reinstall? How?
  7. Site URL: https://www.midnattsbris.se Hi, We have started to use Cookiebot but when I paste the code in either header or footer it disables the "edit"-button inside Squarespace. Anyone that have experienced anything like that?
  8. Site URL: https://evonhart.com/international-yoga-day-registration#fullday I've used Shopify's Buy Button Embed Codes for a couple years on this site, but now they are no longer displaying. It was working fine and then stopped displaying the embedded codes suddenly today. I've already disabled Ajax loading which is the only solution I have found so far but that isn't working.
  9. Site URL: https://www.uptonsydney.com Hello, I recently added an age-gateway verification to my website through the advanced settings > code injection > footer injection. It's working perfectly, however: This code snippet (below & screenshot attached) is appearing in the header of the website and I can't find how to remove it. ''));});},);}),window.addEventListener('DOMContentLoaded', () => window.sk_applyPresets());window.addEventListener('resize',() => {clearTimeout(timer), (timer = setTimeout(() => window.sk_applyPresets(), 500));},!0,); Please help me remove this as it's very unpleasant to look at! Thank you
  10. Site URL: https://www.revoltinggays.com/hostile-forces Hello! I'm, having a little trouble with not being able to reformat text The client has been copying and pasting his text from word straight into squarespace and I've been going in and adding it back as plain text where needed (I know it's not best practice but he's in his 70s so I don't want to overcomplicate things for him!) For some reason though some of the pages are in italic, even when I paste them as plain text, or copy them into a new text block. Squarespace doesn't seem to think that the text is italic so I'm a bit stuck. Here's a link to one of the pages that it's happening on https://www.revoltinggays.com/hostile-forces (please forgive how messy it is, it's very much a work in progress) Any advice or ideas would be hugely appreciated!
  11. I created a form and used the 'survey' form field and added 4 options. I have all the other information entered correctly but I keep getting this error when I submit the form. Each of the options has one item selected. I have tried troubleshooting this for hours and can't find anything on it. Appreciate any help/assistance.
  12. Site URL: https://gregmaroney.com I keep 4 product blocks on the home page, changing them out every time there is a new release (every 1 or 2 weeks). I haven't been able to change them since 4/29. The new products are listed on their own pages and functioning (Joy on Singles page and Quiet Piano vol. 3 on Digital albums page). When I do the add product search, none of the most recent products are showing up. I attached a screen shot of how typing in Joy led to completely unrelated items. Does anyone else have this problem? or an answer?
  13. Site URL: http://joyapostnatal.com Hi! My site isn’t working today although last night it was (and I haven’t changed anything in between). I’ve reached out to support but nothing back yet so wondered if anyone else might recognize the error on the attached? Thanks in advance!
  14. Site URL: https://peopleschurchofflint.org/peoples-press Hey! I just added a summary block to my client's page to get them started with a blog. I love how it displays. Saturday it was working fine, then my client reached out yesterday to say it wasn't. Now when you click on one of the posts it says "We couldn't find the page you were looking for. This is either because: There is an error in the URL entered into your web browser. Please check the URL and try again. The page you are looking for has been moved or deleted. You can return to our homepage by clicking here, or you can try searching for the content you are seeking by clicking here." But when I go to look on the back end, it's the same URL and it works fine. Because it's working I don't really know what's wrong. What am I missing?
  15. Site URL: https://www.servagency.com.au/ Hello, The site is live, no password needed. I can't figure out why the background video is not filling the background section. It seems like the min-height I have set for the hero banner is being applied to the video. Any help would be appreciated. This is what it is meant to look like: This is resizing the browser: CSS for the section below: // Home Hero Banner @media only screen and (min-width: 874px) { section[id*="hero-banner"] { min-height: unset! important; min-height: 87vh! important; h1 { color: #fff; font-weight: 700!important; font-size: 1.75rem; } } } @media only screen and (max-width: 873px) { section[id*="hero-banner"] { min-height: unset! important; min-height: 38vh! important; h1 { color: #fff; font-weight: 700!important; font-size: 1.5rem; } } }
  16. Site URL: https://vintanthromodern.com Hello! I recently installed the Universal Filter onto my site to sort items by price/size/material/color/era. The code is installed on all of my shop pages. I first noticed an issue with the site loading last week, but it is still happening. When I load a shop page, the original product categories show and I have to manually refresh the page for the Filter to appear -- it does a weird thing where my products all overlap then look normal... Any idea what's happening?
  17. Site URL: https://thewadecompanies.com Hey y'all, I'm having an issue where after I save a phone number anywhere on the page It becomes scrambled into a different phone number. Is anyone else having this issue? It's preventing me from putting contact info onto our company's website. I'm really confused as to what might be happening here. Please help if you have had any similar situation.
  18. Site URL: https://www.chasingwonderful.com/lifestyle/the-importance-of-self-care Hi, Not sure if someone can advise, I'm assuming it may be the pictures or a coding issue but when I index pages from my Squarespace website on Google Console certain pages come back saying they are not mobile-friendly and content is wider than screen. Thanks! - Tracy
  19. Hey guys! I switch to 7.1 from 7.0 about 3 months ago and everyday I have a new/reoccurring issue. Items won't move within the page (click and drop to desired spot and it jumps back up to its original place), items not moving between pages (tick the items I want to move, select the page they are to go to, when I click move they stay where they are), items dropping information and price of products changing, deleted items still showing up even though they are marked as deleted....and the list goes on... Support team has been little no help. They keep suggesting the same thing after I have told them I have taken those steps. Support is actually the MOST frustrating part as they do not read my emails correctly and when the finally get back to me their suggestion is a. either something I told them I have done already or b. has nothing to do with the issue. I have had some luck keeping the same support person but most times its a different person responding to my emails.....it makes no sense, it would be much more efficient if the SAME PERSON helped from beginning to end so you don't have to constantly keep reexplaining the issue. Support was really good when I first started my site and they have just gone down hill...I ask to be transferred to someone who has more seniority and they tell me that their team is correct...even though I usually know more then they do!!! ex. had one guy in a chat tell me that you can't move duplicated items, told him that was untrue, he then told me the duplicated items needed to published in order to move them, not true, I have never had to do that, then he said he just didn't know.....told me I was correct when I corrected him and everything....after dealing with this person i asked for a supervisor and this is the response I got 'Before we get started, I did want to note that our support team is highly trained in our platform. They will always be your best resource for information about Squarespace and our policies.' ....... ya ok.... I had none of these issues when we were using 7.0 and I am curious if anyone else is having any or other issues with 7.1....it just feels like it is still being developed and they have no clue what they are doing. thank you
  20. Site URL: https://www.shapelessstudio.com/interiors-furniture-survey Hi, I am having a strange glitch embedding a calculator from Calconic onto my website. The calculator is fantastic if I navigate directly to the page from my browser: https://www.shapelessstudio.com/interiors-furniture-survey However, if I navigate to this page from another page on my site, the calculator doesn't load: https://www.shapelessstudio.com/interiors-services (click the "Interiors budget builder" button) Here is another example: Page with embedded calculator: https://www.shapelessstudio.com/project-inquiries Page with link to the calculator: https://www.shapelessstudio.com/new-contact-page (click "here" under Project Inquiries) I'm really confused about why this might be happening. It behaves this way with Chrome, Edge, and Android phone browsers. Does anybody have any ideas?
  21. Site URL: https://cello-prism-xna7.squarespace.com/ Password: TIL2022 I have noticed that you can scroll horizontally despite there being no content, it's just white space. Appreciate if anyone can help as don't know where to start looking. Thanks.
  22. Site URL: https://gioraschmidt.com/shop/g-model-ulsr Hi there, In searching these forums for how to remove social share buttons from my product pages via custom CSS I discovered an error in my current CSS - missing closing ')' I carefully analyzed the code and tried to fix, but to no avail. I attach all examples. Any help would be greatly appreciated. Many thanks!!
  23. Site URL: https://www.kohnlaw.com/our-professionals We have a newly created website where we make use of the "lightbox" feature to highlight the profiles of some of our staff. However, sometimes all of the content does not display within the lightbox. If you go to the page (https://www.kohnlaw.com/our-professionals) and click on the third image in the 1st row, he should have 2 paragraphs of text in his bio - rarely do both paragraphs appear. And if they do, then his image doesn't appear. On mobile, NONE of the text appears for any of the lightboxes on that page. I've tried adjusting image sizes, font sizes etc. and nothing seems to remedy it. I do have a ticket open with support, but figured I'd burn the candle at both ends. Thanks in advance for any help or insight you can provide.
  24. Site URL: https://jonaswilsonmedia.com/my-work/landscape Hey, new Squarespace user here. I've recently published my photography portfolio site but have since noticed some issues with the design when viewing on mobile. I';m very happy with the layout on the desktop site, however when accessing certain sections of the folio, there are buttons at the bottom to switch between 2 sections which overlap and are impossible to read properly, (see image attached). These buttons were automatically there and I did not add them myself, I was just wondering if there was a way to replace the text with simply arrows, or perhaps have one line of text positioned higher or lower on the page to avoid overlap. If anyone has any tips I would greatly appreciate it!
  25. Site URL: https://www.jeannemarie.space/about-test Per my About page on my in-progress site - I've been trying to create a split page layout effect (photo on one side of a section and copy content on the other side of the same section) and this code keeps giving me a syntax error every time I plug it in. I even tried saving the code with the syntax error and then adding my section ID to both of the bracket sections that ask for it and the syntax error still stays there and no changes appear to be made on my site. Please help!!! @media only screen and (min-width: 640px){[data section id] .section-background {width: 50%}[data section id] .content-wrapper {width: 50%;margin-left: 50%!important;}}
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