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  1. Hi. I have just signed up to Squarespace after building the website earlier this year. Having signed up, the whole website (about a months work) has disappeared, except the website title. Has anyone experienced this before and did you find a solution? I have contacted support but if anyone can help until they reply that would be great as I am meeting someone tomorrow to discuss the website. Thanks!
  2. We couldn't find the page you were looking for. This is either because: There is an error in the URL entered into your web browser. Please check the URL and try again. The page you are looking for has been moved or deleted. You can return to our homepage by clicking here, or you can try searching for the content you are seeking by clicking here. So I am working on a nice template i found on Squarespace called Rally. I edited one of the sections with my content instead, but now when I click on one of my categories (FEATURES) on the top right of my website I get this URL err
  3. Hello. Help! I am unable to edit any of the blocks of a new site build. Trial 7.1 site on windows 10. Once in Page Edit mode, the header and footer buttons to edit appear and the header sidebar content is editable. The footer is only editable when I use keyboard tab, not mouse, to bring up content edits. Only sporadically. All other elements on the page are buggy. I managed to bring up a couple of edit boxes but then lost ability to return to edits. IT DOES NOT look like the squarespace demo training video ease at all! On the screen print you can see the plus to add a clo
  4. Site URL: https://www.lifespringchurch.org/reserve-a-seat-1 I am trying to embed 2 sign ups on a page. The first RSVP fully appears, no problem. The second one does not- sometimes the website will display the top third of the image, other times it shows nothing. Why can I not embed 2 sets code on this one page? thank you thank you!
  5. Site URL: https://www.santabodies.com/ Hi all! Just submitted my sitemap to Google and am getting an error. It says the bolded bit in my sitemap below are "URL not allowed" and I have no idea what that url even is? (The template I started with maybe?). Any help is greatly appreciated. <urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:image="http://www.google.com/schemas/sitemap-image/1.1"> <url> <loc>https://octagon-olive-5xse.squarespace.com/home</loc> <changefreq>daily</changefreq>
  6. We have noticed this week that Squarespace's form handling API has broken which silently killed all of our forms being able to submit. (This manifests as the Submit button changing to Submitting... and then never changing again. In the console, a 400 error is visible from /api/form/SaveFormSubmission.) Does anyone have any experience mitigating this? Our forms are vital to our marketing and having silent failures is not an option. In our case, our forms end up in our CRM and I'm considering custom-writing the forms to not use Squarespace's API handler. I'm wondering if anyone has had any
  7. Hi There I can not import a csv file of email addresses โ€“ always get the same error message: "The first column of your CSV must contain at least one email address." Of course first column contains nothing but an email address. Also the doc has exactly three columns as requested. Nothing works. Even if I download a list that has been created within squarespace, open, export from numbers as csv and import it again โ€“ I get the same message. Also tried to export on an pc and exel > same result. I'm desperate. Has anyone experienced issues like these and has an idea
  8. Site URL: https://exceedfootwear.com/store Hi, I have an urgent request for help. Clients seem to be messaging in saying the paypal checkout process will not work on my website (seems to be doing this occasionally). The error says things do not appear to be working at the minute. I 100% can say i have no issues with paypal on our end, is this fixable? and is this a client issue ? thanks Terry
  9. Site URL: https://dawgfitperform.squarespace.com I am having an issue with a website I am building on squarespace. Everything was working fine until today. The page width seems to be really off. If you can help I will really appreciate it ๐Ÿ™‚ SQUARESPACE.mov
  10. Site URL: https://www.skunk.co.nz Hey guys, I have just pointed my domain at our new website and now we are getting "Your connection is not private" now displaying on our website whenever someone clicks on it. How on earth do I get rid of this? Need help urgently!! Many thanks!!
  11. Is there a way that you can change the wording of the error language for a form? When you don't fill out a required section and hit submit, that dialogue that comes up when it says error. Is there custom code to change that wording?
  12. Hi all, Thank you in advance for any time you might share with me on this matter. I am currently having an issue whereby I set up a mailing list subscription form, after which I add a v2 invisible reCAPTCHA verification, but I am still presented with the visible "I'm not a robot" tickbox version. The functionality of the reCAPTCHA works, but I don't want the ugly tickbox visible BEFORE a user makes a text entry, which us unavoidable with the tickbox version as is. reCAPTCHA verification is on (below) and the type is definitely set to invisible (above). As you can see below
  13. Site URL: http://www.maeandarcher.com.au Help! Having issues adding this font.
  14. Site URL: https://www.erikaspitler.com/blog Hello there! Iโ€™m bumping into an error with my blog categories. When you click the metadata link for some (ie. reading, year-in-review), it works as expected. But then there are other categories (ie. grief + loss, formation) leading to an error page. If I remember correctly, Iโ€™d merged these categories with others and now it wonโ€™t work. Any thoughts?
  15. Site URL: https://www.mouthmedianetwork.com/ Our Instagram block has not pulled new images for a few weeks, despite new content being posted to the connected Instagram account. Squarespace shows the account as still connected. Also, separately, there does not appear to be a way to report this in the "Contact Us" system. How do you report a new issue? I couldn't find a way to actually write a message about a malfunctioning block.
  16. Site URL: http://www.elizabethyaffe.com Any thoughts on how to stop the gallery page from flashing the first image when closing the lightbox? I've customized the location of buttons and text and such, but haven't changed the functionality at all. Thank you!
  17. Site URL: http://gallery.biomestudios.co.nz On mobile (or desktop with a narrow size and 3g/4g simulated speed) every load of a main page starts by showing the desktop HeaderTitle, and then pops to the mobile formatted one. It seems that the page always by default loads showing the desktop header, and then some javascript hides the desktop header div, and shows the mobile header div. But this makes for an obvious pop from incorrect display to correct. How can I prevent it from doing this?
  18. Site URL: https://peaches-jang.squarespace.com/ Hi, This is my first time working with Squarespace. I'm experienced with doing Shopify development, so this is a bit different from that. I can get my template running locally, but it isn't loading the stylesheet. Attached is a screenshot of what I see when the server boots up. It's loading all the proper assets and copy from the live site, but I have an error in console. Failed to load resource: the server responded with a status of 500 (Internal Server Error) Any idea how to approach this problem? Thanks
  19. I need to create comparison sites using different templates. I thought maybe I could export my site and import, but I know Squarespace doesn't recommend importing their own file, although they support importing other sites' formats. When trying to import, I get the error: "โ€” com.squarespace.v6.business.content.exceptions.InvalidContentItemException: urlId cannot be null: 82RWHTREFWN3BLDNAFC6" I opened the file in Word and an xml viewer and don't see a tag (or even mention) of a urlID, or the string at the end. I get I'm trying to do something that's not recommended, but just asking to see
  20. Iโ€™ve been embedding Spotify playlist for the last nine months without issue. However, now the embed block keeps saying the playlist URLs are invalid. Iโ€™ve tried using code blocks but discovered when I resize my browser window it makes the adjacent video block overlap. Please, help!
  21. Site URL: http://www.mamapho.com Hi Squarespace forums, I am currently having ADA compliance issue with my webpage and am unsure how to resolve the issue. I am currently using WAVE to check my page for compliance and have just 1 error that I do not know how to remove. The error is currently on all of my pages. I have attached a screenshot of it below and here is a direct link to the WAVE page with my website already put in. My Webpage. The error is a empty button relating to this code. <button class="Mobile-overlay-close" data-controller="MobileOverlayToggle" data-contro
  22. I am trying to import a CSV file into my mailing list - however even though I have very carefully checked the original file and it is clearly in three columns - email, first name, last name, many of the last names are showing as doubled. that is marysmith@gmail.com Mary Smith Smith It seems that the error is created when there is an email which has either numbers in it or an underscore .. eg mary_smith@gmail.com or marysmith14@gmail.com.I have imported the same list into MailChimp with no problem and no errors seen.I have been in touch with Squarespace help but without any luck so far. If
  23. Hello. We just purchased a site plan tonight but my partner chose the wrong website template. How do I change the template and keep our paid site?
  24. Site URL: https://grouper-brass-drm9.squarespace.com/ Hi, I am new to Squarespace and am trying to connect to Squarespace server by following these https://developers.squarespace.com/get-started. I get ELIFECYCLE error when I try to deploy my site or run npm run start:auth
  25. Using this method to upload a Javascript file But then, when I try to reference it from the Squarespace site, I get a CORS error: Access to script at 'https://static1.squarespace.com/static/57014b5b746fb963478e3d4f/t/5d7ba83d4e25b616833d896b/1568385085375/runtime-es2015.js' (redirected from 'https://brooke-meek.squarespace.com/s/runtime-es2015.js') from origin 'https://brooke-meek.squarespace.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Am I doing something wrong here?
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