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  1. Hello, I was wondering if anyone could help, my client has had his Squarespace site for nearly five years now and all of a sudden the email on the contact form has stopped receiving emails. I have tried deleting the whole page and starting it again, I have tried moving the contact form but still there are no email enquiries. Heres the link, https://www.newquaywoodburners.co.uk/contact Any help would be appreciated.
  2. I have the paid version of Acuity scheduling tool and it lets me customize the look of the emails that clients receive when they book an appointment. What I have created starts at the logo and below it and I'm happy with the results. However, there is always an awkward and poorly designed header that shows up above. Would anyone know how to remove it (circled in red). Thanks!
  3. Hello! I noticed in my Google Workspace account (activated/purchased through SquareSpace) that I could add another domain. Purchased a new domain in SS, and connected all the links, but when I went to activate a new email in Workspace, Google said I needed to purchase another license through my third party provider. Now that you have context: If I purchase another Google Workspace license will it be a completely new instance of Google Workspace or can I manage it from my "first?" And is there an add-on purchase option or is it always the same flat price? Thanks! Steve
  4. I'm really lost for what to do here, and this is happening with several examples of email lists in csv format. I am trying to import a CSV of email signups that were people who came directly to a landing page and entered their information in order to receive ticket presale notifications. All of the emails are valid (I even recognize a handful of them) and are 100% voluntary signups of people who engage with our business. Additionally, there are a few I am importing from venues we work with. They are lists on which people opted into marketing communications. As for the quality of these email addresses, they MUST be real and valid and properly formatted - these are emails the customer used to receive order confirmations and tickets in order to attend an event. So in all of these cases, I get that error message, which is making me entirely regret migrating from MailChimp to SquareSpace for this part of our business. I get that spam and quality of email lists are a thing, I just can't think of a better example than voluntary signups by people who are clearly real individuals? I need a rather urgent resolution on this or else I will have to go back to MailChimp, so any help is appreciated!
  5. Site URL: https://www.lisadahlwellness.com/ Hello! I have automations set up in my email campaigns to be sent when someone subscribes to a mailing list. I would like the first email to be sent immediately after they subscribe (which I know how to do) but I then want the next few emails to be sent to them early in the morning the following days. Right now email campaigns only allows you to select the time of sending in 24 hour increments. Is there any sort of work around or code I can use so I can set up automation emails for a specific time of day? Thank you!
  6. Hey everyone, I ran into a quick issue today that I am looking for a solution to, looking for any input. I have a form, which sends an email to my gmail. By default forms have a subject line. However when two customers put in the same subject gmail treats them as a conversation. I can turn off conversations, but they're awesome. What I would like is any way to control the subject line. It could be Contacts Us 03/11/2020 1:43:22 for all I care, it just needs to be unique. Has anyone come across this before? Thanks for looking!
  7. Site URL: https://bassroofing.co.uk/ Hi All. I hope this in the right place. I've set up a few websites now using Google Workspace for emails, including my own, but for the most recent site I've completed, any outgoing emails they are sending from the Gmail goes straight into the recipient's junk and I cannot for the life of me work out why. To clarify, these are just simple communication emails and NOT marketing campaign emails. Has anyone experienced this, or has any ideas?
  8. Hi all, Curious what others are using for abandon cart emails. I'm aware squarespace has these automatically integrated and they are useful. We use them. However, I've tried doing custom integration for Klaviyo and can't get it to work without further input from a developer which I can't afford right now. Has anyone found a work around for putting together an abandoned cart email chain within squarespace or using an alternative service? Also has anyone figured out how to put together triggers for viewed products or if there is a way to edit email with CSS or JS Thank you!
  9. I have been doing some experimenting with email campaigns as well as creating lists. I created my list of subscribers by manually importing them via csv However, I noticed that, even after I removed my mailing list, I still have a list of subscribers and I am unable to remove them. Is there anything I can do to completely remove them. The contacts I have gathered are ones I won't be using going forward.
  10. I have recently gone from creating 2-3 websites a year to around 15 last year. This increase has shined some light on an area where I seem to be stuck! What is the best way to connect a client's social media pages and any non-organic platforms? Do you simply ask for all of the username/passwords? I used to have my clients add me as an admin to their social pages, but that seems like a clunky and outdated way to do business. I have been using a white-label social media platform that has a fantastic tool. I can send an email to my client that they can fill out their username/passwords for all of their social pages and it automatically syncs so I can access them from my platform. Does Squarespace have something similar? Is there something else you are using? Thanks in advance for any help. Chris
  11. I'm trying to remove non-customer, in active profiles from site. Can someone provide a a solution? I will not make use of the squarespace email marketing integration until I can resolve this. Thank you! Jennifer
  12. Site URL: https://www.archademia.io/ Hi there, first post from me! We have an online school with Thinkific, but we want to use Squarespace for our 'front of house', due it's slicker look and templates. Further to this, we want to use Squarespace's automated email system as again the templates are far superior to anyone else. With this in mind, what I'd like to achieve is as follows.... Redirect a product's 'add to cart' or 'purchase' button to the URL we have with Thinkific (something like this; https://archademia.thinkific.com/checkout) But, when that's complete trigger an automated email from Squarespace. Is this possible at all? I'm also trying to avoid any other 3rd parties like Mail Chimp etc, but we have to introduce one, any recommendations would be most welcome. Thanks in advance.
  13. Site URL: http://mattrutherford.co.uk Hi all - I have been building a nice email mailing list for my site, and have a growing and successful newsletter. I am using the Squarespace mailing list feature, and I have a couple of questions: Is there a way to (automatically) create a newsletter archive? I want people to be able to read back issues before they subscribe. or Is there a way to automatically cross post the content from my newsletters into my blog. I suspect I am starting to reach the limitations of the Squarespace email engine - and I may need to move across to a third party (mailchimp? mailerlite?) - if thats the case, are there any recommendations or guides to integrating an external tool to my Squarespace site. Thanks in advance....
  14. Hi, I have created multiple appointment types for Language lessons (for which I could customise the initial purchase email), but I don't sell individual lessons - I sell packages, gift vouchers for packages, or subscriptions to lesson types. I want to customise the initial email after purchase of a package/gift voucher/subscription according to what type of package/voucher/subscription has been purchased, but I can't see an option do this. I know I could do it if I set these up as products rather than lesson packages, but people need to be able to book lessons at specific times to suit them, once they have purchased their package. I'm already paying the extra for the scheduling module; I'm reluctant to add the cost of the Membership area. But would this help solve the problem? I need solutions which don't involve customised coding! Many thanks
  15. Site URL: https://ponderstudio.com.au/ Hi All, I have purchased an email hosting account from crazy domains and have my domain hosted on squarespace. The aim is to connect my emails on crazy domains to squarespace by altering the DNS records to have it pointed correctly. Crazy domains support have recommended the following two records to be added to the dns settings ontop of the standard dns settings: Entry #1 Host: mail.ponderstudio.com.au / Record: A / Priority: N/A / Data: Entry #2 Host: ponderstudio.com.au / Record: MX / Priority: 0 / Data: mail.ponderstudio.com.au To authenticate this ive been using the rc.ds.network site to check the IMAP server is connecting but no luck. Any ideas or things that im missing or have made a mistake on? Thanks!
  16. Hi all! A client with a website built on a different platform wants to change her old domain (that already has a set up Google Workspace) onto the new domain we bought on Squarespace but without losing all of the information and emails from her old domain and obviously without paying for two Google Workspace accounts. Is there a way to merge the two? She bought the new domain with her personal Gmail account and has ownership of her old domain on her old domain's email address. Thank you all so much for your help! Daniela
  17. Is there an easy way to disable or modify the automatic customer order emails that are sent once a shipped product is fulfilled? I use ShipStation for my tracking information emails to my customers (I ship from multiple warehouses so this allows multiple split shipments/tacking numbers that Squarespace does not support) and I don't want to send my customers double emails. An alternative could be also, if it's impossible to disable these, to at least modify them so that tracking information is not included.
  18. Hi all, I've had the Gsuite for my website for a long time, with two emails (myname@ and a generic hello@). I’m paying for GSuite twice and it’s very expensive. Is there a way I’m able to have multiple mailboxes for each person In my team using the same domain without paying the $72pa each time? It seems very expensive for an email (I realise there’s more to GSuite/workspace than just email but that’s all I’m using!) Many thanks for any advice and hopefully I’ve just misunderstood how Workspace works. Tom
  19. Hello! I would like to export a list of those who've opened my emails to contact them personally. They are b2b emails and so GDPR compliant, but there's quite a few of them so I don't want to do it manually. Thanks! Henrietta
  20. Site URL: http://activateagency.co.nz Hi there, I'm wondering if there is currently any way to automate email campaigns to free members area subscribers? Eg. members receive an automatic email thanking them for registering and giving next steps; queue emails to arrive a certain period after they've registered for memberships etc? I know that I can automate to regular mailing list subscribers, but I can't see any way to set up the same automation for those who register as members, which seems like a pretty essential tool that I had honestly assumed would be available based on the combination of regular email automations & members areas. I've just migrated my email marketing from Mailchimp to Squarespace and created a Members Area for an online workshop programme we are delivering. We already have the list of approved members, so I have been able to import them successfully into a mailing list and send them an initial welcome email using a regular email campaign. However, I note that I can not manually add these participants into a membership and give them access to the members area - I have to email them again using the regular email campaign function, and ask them to register for the members area, at which point I'm unable to automate emails to them as free members rather than "customers". Even if they register as members to gain access to the members area and then I manually add them into an additional mailing list, then it's still not possible to automate an email sequence for them because they have to "subscribe" to the mailing list themselves... So it seems like the only way to be able to have the combination of 1. participants in a free membership + 2. automated emails enabled is to make people register for a membership AND then subscribe for an additional mailing list... which somewhat defeats the purpose of automating emails to get people engaged anyway. It would be wonderful to know if anyone has a good way around this, or if not whether this functionality is likely to be forthcoming in future? Thanks in advance!
  21. I'm developing a website for a gym where customers can sign up for individual classes, or buy year-long passes to classes. I am treating these year-long passes as service products. Is there a way to automatically notify individual instructors (via email) when someone signs up for their class? For example, if I sign up for Jim's strength training class, Jim will receive an email informing him of my signup. Is this possible? The closest thing I can find so far are the custom forms you can add to checkout, but there's no way to edit the storage destination.
  22. Site URL: http://sungarden.us Hi all, We're paying a magazine to email to their readers and I made an email in our Squarespace email account. The magazine is asking for an HTMl version of it. I contacted Squarespace support and it's not an option right now. If anyone knows a work around that would be much appreciated. I'm thinking if maybe I send the email out to my gmail and try to same it as HTML there? Thanks
  23. Working for an nonprofit that sells a variety of products. Some are physical (merchandise -- dance gear, CDs, books), but our primary sales are event tickets, live workshops, and dance class series. We often have to send out updates about classes and events and have been doing so (until recently) by exporting our sales on Squarespace and copy/pasting email addresses into our company email, then sending from there--not through squarespace. It's been a total slog and it's time to start using squarespace as our main database for emails, marketing, and customer profiles. While we've successfully set up automated emails via Marketing to go out immediately after specific purchases, we'd like to have a way to easily send out follow up emails to those same customers. Is there is a way for Squarespace to automatically populate mailing lists based on costumers' specific purchases? We only recently upgraded to user profiles so part of my confusion comes from managing profiles... Feels like there should be a way to search our customer profiles for specific item purchases but I'm not finding them. I see that we can manually add tags to individual customers, but that seems a little backwards to me (ex. If I want to add a tag to customers who purchase purchased tickets to a specific show (ie - Tag: "Holiday Show 2021") how can I find out who purchased them without squarespace auto-generating that information in the profiles hub? Trying to figure out what makes the most sense when it comes to user profile management for the org at this time. I'm not opposed to using Eventbrite or Scheduling, I just feel like there is a way to manage mailing lists and send e-blasts through squarespace based on specific purchases. Is there? Hoping that this is possible/easy, and that I just am missing something obvious here.
  24. Hi! I just created a new website on SquareSpace. I also created an email address with it (took the G-Suite package deal). Can I change my account address for my new info@domain.com address? I keep getting notifications on my personal email address when someone buys something on my website and I'd like to get those notifications on my new website-related address. Thanks a lot!
  25. I wanted to use full blog posts in my email campaign instead of the 'read more' button that makes you leave the email. I have also read the way in which this could be done (https://support.squarespace.com/hc/en-us/articles/360001280668-Building-email-campaigns#toc-turn-a-full-blog-post-into-a-campaign) . We use a template for our email campaigns so the way suggested in this article means I have to re-create the template each time we send out a campaign. Is there an alternate way to do this? I was using mailchimp to do this before and it worked great .. I could publish the blog posts and they would appear in mailchimp in the template we created, but would like to achieve this with Squarespace email campaigns and get rid of mailchimp.
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