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  1. Site URL: http://activateagency.co.nz Hi there, I'm wondering if there is currently any way to automate email campaigns to free members area subscribers? Eg. members receive an automatic email thanking them for registering and giving next steps; queue emails to arrive a certain period after they've registered for memberships etc? I know that I can automate to regular mailing list subscribers, but I can't see any way to set up the same automation for those who register as members, which seems like a pretty essential tool that I had honestly assumed would be available based on the combination of regular email automations & members areas. I've just migrated my email marketing from Mailchimp to Squarespace and created a Members Area for an online workshop programme we are delivering. We already have the list of approved members, so I have been able to import them successfully into a mailing list and send them an initial welcome email using a regular email campaign. However, I note that I can not manually add these participants into a membership and give them access to the members area - I have to email them again using the regular email campaign function, and ask them to register for the members area, at which point I'm unable to automate emails to them as free members rather than "customers". Even if they register as members to gain access to the members area and then I manually add them into an additional mailing list, then it's still not possible to automate an email sequence for them because they have to "subscribe" to the mailing list themselves... So it seems like the only way to be able to have the combination of 1. participants in a free membership + 2. automated emails enabled is to make people register for a membership AND then subscribe for an additional mailing list... which somewhat defeats the purpose of automating emails to get people engaged anyway. It would be wonderful to know if anyone has a good way around this, or if not whether this functionality is likely to be forthcoming in future? Thanks in advance!
  2. I love beefree.io for example. Is there any way I can send those out for the Scheduling confirmations, reminders, etc.? I have searched high and low and have not seen one person on Google or YouTube that has done this.
  3. I love beefree.io for example. Is there any way I can send those out for the Scheduling confirmations, reminders, etc.? I have searched high and low and have not seen one person on Google or YouTube that has done this.
  4. I would like to sell a digital-product that is password protected, but my question is, how do I get the password to a purchaser? I see that order confirmation emails can be customized per product category, but can they be customized per product? That is what I need.
  5. It's like the standard gmail circle with the letter in the middle of it representing the first letter of the email address. Even if was my normal email I'd like to remove it but it is a random email account that doesn't even use my name. So I especially want to remove it. It's like the icon representing that I signed in to squarespace with gmail. Can I remove this? Tried going through settings but can't figure it out. Don't think I need the link the URL for this problem do I ? Thanks
  6. Site URL: https://www.bettercontentcreators.com/ Hi, I'm getting this strange overlapping on my email sign up form when I embed it on my site. This comes up when someone is inputting their email address and has to confirm. I know this is a layering issue, but not sure how I would be able to fix it. Any help or ideas welcome.
  7. We manage our site/commerce purchases through Squarespace and manage email communication through ActiveCampaign. Specifically, we sell Lesson Plans BUT we also charge a monthly subscription fee to our customers. I am looking for a way to integrate transaction data made through Stripe/Squarespace to ActiveCampaign. I see there is a way to use Zapier to zap Stripe data to ActiveCampaign, but the issue that we're running into is not being able to differentiate between Lesson Plan purchases and Monthly Subscription fees. We do not want membership fee data integrated to ActiveCampaign, we only need to see the Lesson Plan purchases data in ActiveCampaign. Can you advise on how or if this is possible to do? I've gone through setting up a Zap for this action, but am not seeing a way to pull in this specific data piece from Stripe. Thank you!
  8. Hey Guys, I'm hoping someone can help. I have two websites both doing different things. The old 7.0 website, when a client enquires via the contact form it comes into our inbox and when I press reply it automatically added the clients address. My new 7.1 website, when a client enquires via the contact form it comes into our inbox and when I press reply it automatically adds the 'no-reply@squarespace.info' address and not the clients address. Does anyone know what I need to do to make this auto generate the clients email? Thanks 🙂
  9. Is there a way to capture a customer's email before they create a Members Area account? Right now, the Members Area sign-up block requires them to create an account with their name and password. I am creating an ad landing page and simply want to capture their email, and THEN prompt them to create an account.
  10. hi there, we are currently not receiving order confirmation emails or are our customers. i haven't changed anything, so really frustrating. Anyone have any tips?? thanks! 🙂
  11. Hi all ! So I am creating blast email templates to send to my contact lists, where I choose a specific color for my section background (let's say, green). It looks great and all, but when someone receives it on their phone or tablet, and their dark mode is turned on, then the background color inverts and it looks really bad. Is there a way to force the background color on any devices? Thank you so much for the help!
  12. Need to switch email hosting provider. Can't be Google. Wondering about experiences with compatibility between scheduling/email campaigns/other integrations with particular email hosting providers (Apple iCloud+; ProtonMail; RackSpace; other???) Any tips or caveats? Stories of glory or horrible warnings?? Thnx
  13. Hello, I searched the forums, but could not find the answer. This is my first post. I setup pickup delivery options using the new feature. However, I am trying to edit the Ready for Pickup email notification, but can't seem to find where the information is being pulled. The email information is greyed out (See screenshot below). I am not sure where the address or hours are being pulled from. I tried editing a few fields, including settings, business information, but no matter what I have tried the test emails come back with the generic info as shown below. Ideally, I would be able to remove the address and hours as I do not own a physical business and pickup location and time varies by order. Any help would be appreciated. Thanks in advance.
  14. Hi, when someone books an appointment though my online scheduler, the email notification is being sent to my personal gmail account, NOT my business email. How do I change this? Thanks!
  15. Hello everyone, I need some assistance concerning an issue I am experiencing with my site. I’ve added a checkbox on one of my portions of my site. When someone fills in my form, the purpose of the checkbox is for them to submit the position they are applying to for staff applications for a literary magazine I’ve created, however, when the results of the form are emailed to me, there is no way I can tell whether or not they have ticked the box. Does anyone know how to solve this issue? Any help would be greatly appreciated. I also was wondering if when this was solved, could I be able to see a previously sent email in the new format?
  16. Site URL: https://www.leonielaperriere.com/ Hello, When I reply to someone who wrote to me through the form block, most of the time, I think they go to spam. It's not really nice, because it can cause me to lose some customers. Does anyone have any advice on this? It would be much appreciated.
  17. Hi! Is it possible to add more fields to a promotional pop up other than just email? I'd like to add a "name," "city," and "state" field (also to the footer). I tried adding a form with the lightbox option, but when I tested it, the contact wouldn't show up in mailchimp (waited 30 minutes). My website: refractedco.com If anyone knows what to code/other tools that might be a work around, let me know!
  18. Hi I am trying to set up an email automation campaign, I currently already have one live for subscribers however when I try to set up a second one for customers, it just schedules as a regular campaign. Per my subscription I should be allowed to set up unlimited automation emails. Can someone help? Thanks!
  19. How do you find out what the name of the fonts in the email campaign packs are? I'd like to use the fonts available on the rest of my site
  20. Site URL: https://www.effektfootwear.com/signup Hi all. I have been scouring the web to figure this one out, found my way here, but cannot seem to get the code working. I'm looking to remove the "Last Name" field required for email sign up. I currently have business plan, have tried pasting a variety of codes I have found on the web and nothing seems to work. I am trying to apply this to the landing page where I have successfully removed the header and footer as I want the sign up to be the only action people can take. Is anyone able to help? Thanks, Ben.
  21. Site URL: https://svs-training.com My contact form on my website is no longer forwarding me messages/emails from customers to my Gmail account. Anyone have any ideas how to troubleshoot this? This is the message I get when I log onto the Dashboard: "There was a problem with your email address We couldn’t reach the email address lmcvay@svs-training.com."
  22. Hello, I am wondering if a form can be submitted to multiple email accounts. I tried adding the various accounts (each one separated with a ; ) I need to receive the submitted form, but they were all removed when I saved the form. Any thoughts or suggestions to make this work without me having to manually foward the submitted form to the other people? Thank you.
  23. Hi there I'm working on a website and need to find out if you can do "secure mail/secure message" via Squarespace? It is a lifestyle consultant who would like customers to be able to send the person in question a message via the page - more personal things can be written in. The company has a decidedly secure e-mail - where tunnel-encrypted messages can be sent from another secure e-mail. But I don't think that is the solution. The solution is more of a box model on the page. Anyone have examples of sites in operation that have such a solution? Best regards Morten
  24. Site URL: https://www.studyacuwithme.com hopefully this is in the right forum i would like visitors to download a free PDF from my website; however, i'd like them to give me their email address to do so; each podcast will have a PDF associated how do I do this? 🙂
  25. Site URL: https://glasscityimprov.com/ I edit 3 sites on my dashboard, they seem to be connected to one email address, I need to separate them out to different emails as they are "owned" by different orgs/entities. For example, what happens if I no longer can edit 1 of the sites, but will still be editing the remaining 2 sites, can't I just hand that single site over to someone else and have them log in with their email? Thank you
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