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  1. Hello, I am ready to transfer my domain from GoDaddy to my squarespace site (which is not up yet). However, I am also paying for a custom email through godaddy for my site. Will that be lost when I make the transfer?
  2. Site URL: https://takeepfit.com Im trying to create a separate confirmation for my service. At the moment both my product and service is receiving the same confirmation email but I want to have 2 separate emails so that when a service is purchased they're able to receive the location and time for the event in the confirmation email. I've spoken to Squarespace via their live chat and they've told me its possible with code injections but I have no idea on how that works, so I was wondering if anyone could help me please!
  3. Site URL: https://www.cademy.xyz/ Hello, I am trying to verify my custom domain connected email address. I am able to verify the domain, but cannot connect the custom email (it has a yellow dot instead of green). When I want to verify the email, a code is sent to my Gsuite account, however, I have tried it various times, I am not receiving any emails on my Gsuite account. I have checked spam and other filters, but no confirmation code. Any help is appreciated.
  4. Site URL: https://cod-dandelion-38r5.squarespace.com/ Can I force mail to links to always open in a new window? Is this actaully a setting on the user/browser end? PW NWFC Thanks in advance!
  5. Me again!😆 I have changed my email address so can someone please tell me how I change it on my Squarespace account? Many thanks. CharlieBrown
  6. Site URL: https://seasmartschool.com/awesome-animals Hi, I'm trying to figure out how to send out an email through Mailchimp when someone makes an order of a specific product on our site. Currently, when someone buys the product they get an email which has a 24-hour link and it's causing us a lot of problems (WHY Squarespace? Just WHY?) because they think what they've bought will disappear in 24 hours. I would like to change the product to a service, since what we're selling is an online class that they can take at any time. However, we still need to send them a link to access the class
  7. Site URL: https://www.neelysnest.com/ Thank you for shopping with us at {website.siteTitle}! <br> <br> {.if hasPhysicalProduct} We cherish our Neely's Nest community and are grateful you are a part of it, now more than ever. We are preparing your order for shipment. We will notify you via UPS with your tracking number. {.if hasDigitalProduct} Unique links to your digital goods will be emailed to you. {.end} {.if hasServiceProduct} We will be in contact shortly regarding the services you have ordered. {.end} <br> Please email customerservice@ne
  8. I have a website hosted at Squarespace: www.randomcaptures.com. I wish to integrate emails for myself and my employees as ariz.shahbaz@randomcaptures&period;com. My question is whether it is possible to do it from Squarespace website? If yes, then how to go about it, because I don’t see any links on the configuration panel. If Squarespace doesn’t provide email services, what free email services do you recommend? Update January 15, 2014 Thanks everyone for their valuable inputs. This question has been running since quite a while and I must say, Squarespace should come up with an email s
  9. Wondering if someone can help. I'm currently setting up the commerce customer notification emails for a client but cannot find a way to update the site styles for certain elements in the emails, mainly with the button styles. In Customer account emails I am able to edit the code for the button to match my client's branding (see image attached for reference-pink button) as this is in the body of the email which can be edited, but in other emails such as the Wait List emails and Abandoned Cart emails the buttons are automatically generated outside of the customisable section of the body of th
  10. Hi, Hoping someone can assist as I am new to Squarespace. I currently have a domain registered with GoDaddy but is currently pointing to a web hosting site (via nameservers), called SiteA, which is a Wordpress site. Attached to this web hosting site, i.e. SiteA - I have MS Office 365 setup for all the emails against my domain. I have now redone my site but using Squarespace, using my existing domain, for example: mydoamin.com My questions are as follows: 1) What is required for me, so that my domain , which is registered with GoDaddy, instead now points to my new Squar
  11. I "host" a client's site on my square account and when someone submits an email on their contact us page, it comes to my email address. How can I get it to go to the client's email address? I don't see anything in the form where I can change the address.
  12. Site URL: https://www.ellierosepierpoint.com Hi all, I'd appreciate some help as I've gone round in circles so many times! I've signed up for gsuite, added the mx records to godaddy (where my domain is hosted) and even waited the 72hrs it says it may take for activation, however, every time I click the login button in the email it takes me to google admin to login, I try and it says my domain needs to verify. I go back to the squarespace resend the invitation and try again, still nothing. Support page says I have to verify by getting the code from inside the admin login for m
  13. Site URL: https://rafida.org Hey, Is there any way to have COMMERCE customer notifications and DONATIONS customer notifications sent through different emails. We want commerce customer notifications to send using: shop@rafida.org And we want donations customer notifications to send using donate@rafida.org In the Customer notifications settings, it only allows one email to be used for everything. Thanks! Malik
  14. Site URL: http://www.jawbonebrewing.com Hi there, Hoping I can sanity check this with you guys before I make a big mistake! I am hoping to transfer an existing domain that I registered with Namecheap in 2019 over to Squarespace (I have a .com and co.uk domain - more on that later). I have pretty much built the site and looking to set a holding/parked page live while I finish it off. Before I do so, I'd like to add professional email addresses to my Namecheap account. It seems much cheaper than using G Suite through Squarespace (and the budget is really really tight for us rig
  15. Hi Guys, I'm an artist and would like to offer personalized e-cards with corresponding mp3 digital downloads of original music. I understand that it is not possible to offer variants of digital items, so I will need to make each a unique product. I believe I can create the products and set up the form for personalization without an issue. However, I am wondering if it's possible to implement my vision for delivery. After a person selects, personalizes and purchases an image/music combo, I would like the recipient to get an email with a standard subject ('A gift for you!'). The body o
  16. Hi all, I've seen a few people ask about how to integrate with platforms that use BCC fields to generate automated follow up emails for site & product reviews without response. I've use Trust Pilot previously to handle reviews as it's very well regarded and trusted by consumers, but without a BCC field in SquareSpace emails it seems impossible to use. Has anyone managed to find away around this lack of functionality? Many thanks in advance.
  17. Site URL: https://www.edinburghcommerce.co.uk Hi guys I have my domain with square space and I also pay for 2 gsuite accounts. I'm also looking to have an info@edinburghcommerce.co.uk that forwards to both those gmail accounts. Is this possible?
  18. I wanted to use full blog posts in my email campaign instead of the 'read more' button that makes you leave the email. I have also read the way in which this could be done (https://support.squarespace.com/hc/en-us/articles/360001280668-Building-email-campaigns#toc-turn-a-full-blog-post-into-a-campaign) . We use a template for our email campaigns so the way suggested in this article means I have to re-create the template each time we send out a campaign. Is there an alternate way to do this? I was using mailchimp to do this before and it worked great .. I could publish the blog posts and they w
  19. Site URL: http://www.aboutpd.org Hello, Our non-profit is launching an online email donation campaign. This begins with an email ask, which will take them to our PayPal donation form. After the donation is submitted, it will automatically take the user to a landing page on our website. On this landing page, we'd like to have an option for the user to forward the original email ask to a friend. If you've ever signed a petition online, perhaps you recognize this type of functionality, that prompts the user to send to friends via email. Is this possible on a Squarespace site? Can
  20. Hello, I have a form on my landing page that takes an email address and then on submit it redirects to a different page with a more in depth form but still has an email field in case users get to the bigger form first. I wanted to know how to pass the email from the first form to the second one so that it is already filled in and users don't have to type it again?
  21. Hi, the 'email us' link I found on a help page to contact SquareSpace customer service doesn't work - just circles back to the beginning of the help pages. Tried on two browsers. Does anyone know their email address? Many thanks.
  22. Hi! I am needing to collect email addresses when someone buys a product on squarespace that then links to campaign monitor - has anyone found a work around for this?!
  23. Site URL: https://www.ronchelsvig.com/ I have G Suites email. When I respond to my customers email me via my webpage, the reply email says "Form Submission - New Form and then the subject from my client." Is there any way to set up G suites in SquareSpace so that the subject line has my domain name rather than saying SquareSpace - New Form"? I don't want my reply emails to have the name "SquareSpace" on them. I want my domain name listed on the emails instead. I'm guessing there is a way and I'm just not seeing it. Thank you for any help... Ron
  24. Site URL: http://perfectingproperty.co.uk Hi, My confirmation emails are being sent to clients from my gmail address domain@gmail.com (that I registered on squarespace with) but I would like them to come from my G Suite email address info@domain.co.uk (that I have signed up to through squarespace, after registering). Please can you advise how I can swap them over? It looks really unprofessional coming from a gmail account and may make clients worry about providing their data... I have had a look but can't see a way to change it under scheduling and email settings, and I'm not reall
  25. Site URL: http://www.eneri.net I am not a programmer and I have minimal knowledge, so I apologize if I use the terms wrong and causes confusion! I have an existing website, eneri.net, currently hosting with myhosting.com, domain registered and hosted at Network Solutions, and existing email is hosted at G-Suite. I need to move my web hosting over to squarespace, the email also needs to work. I have chatted with the SS customer support and I only got a bunch of links to documentation, they are not very clear on instructing what I need to do and if all this can work. The only thing I le
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