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  1. Site URL: http://www.cobbledstreetshop.co.uk Hi, my website is based on individuals sending me their work to publish my commerce that people can then buy their work. When customers purchase their items, how do I send a purchase order to the relevant sellers when their work gets purchased e.g. a customer could buy a candle and print but both products are supplied by different sellers? Thanks
  2. Site URL: http://www.10Eighteen.org I am switching from Mailchimp to Squarespace, have the pop up on my site, transferred my mailing list. But I can't see anywhere to capture just a link to go to a signup page (ie if I post something on Facebook about getting the newsletter, I need a link!). Am I missing it or does it not exist?? I'd rather not have to send people to the website or contact page and then the extra step - a lot of people aren't going to get that far.
  3. Site URL: https://www.promaxxtool.com/ I want to send my abandoned cart emails at 30 minutes or 1 hour. I've never seen much success at the standard 24-hours. Is there a way to adjust that timing? My only other current solution is using my Mailchimp account, but it doesn't seem that function is supported between Mailchimp & Squarespace. Does anyone have any other solutions? Or @paul2009 @tuanphan do you guys happen to know if variable timing is a feature in dev? Thanks!
  4. Hello! A client of mine already has a Squarespace site with several email addresses associated with it. I'm building them a completely new Squarespace site from scratch. I am planning on transferring the domain to this new account. Will email addresses associated with the current/old account be transferred as well, when I do the domain transfer?
  5. There needs to be a way to set up an automated email campaign that blasts your contact list after you publish a new post. It is draining having to manually send the email after every single blog post. I wish we could have a template for the automated campaign and choose which contact list to send new articles to. This feature would make me like squarespace twice as much. It would really be a feature that would set Squarespace apart from other competitors. If there is a way to do this that I am missing, please let me know.
  6. Is there an easy way to disable or modify the automatic customer order emails that are sent once a shipped product is fulfilled? I use ShipStation for my tracking information emails to my customers (I ship from multiple warehouses so this allows multiple split shipments/tacking numbers that Squarespace does not support) and I don't want to send my customers double emails. An alternative could be also, if it's impossible to disable these, to at least modify them so that tracking information is not included.
  7. Happy New Year. I have 2 new sites on Squarespace (domains hosted on GoDaddy), each site with their own custom email address (info@domainname) currently hosted on BlueHost. I am looking at moving the 2 custom emails to G-Suite (Google WorkSpace). I am wondering if I should purchase my G-Suite acct directly through Google or through Squarespace? Besides centralized billing & the offer of a free yr of G-Suite through select plans, are there any other advantages of purchasing via Squarespace? Are there G-Suite limitations if I purchase via Squarespace? (For example, rather than cr
  8. Site URL: https://clarescott.co.uk/ I regularly get notifications via the Squarespace app saying that someone has subscribed to my newsletter but the email is not added to my list. I have storage set up for both Squarespace and Mail Chimp, but the addresses of these subscribers never appear. I am still receiving some subscribers, but quite a few have never materialised. Does anyone have any insight that they could share on this please?
  9. Site URL: http://amandabrandimore.ca Hi There I found a few other topics were people are having the same issue but they didn't have solutions. I am hoping you can help. I added a promotional pop up and it's connected to Google Drive. I can see an entry in there for my test for my own subscription and this is part is working, but no email is being sent to my email account. Right now I'd have to open up the file multiple times to see if there is an entry in there. I checked my Primary, Social and Promotional inboxes as well as my spam and there is nothing. Can someone plea
  10. Site URL: https://challengebonheurdemo.squarespace.com/config/ We're selling online courses (hosted on a different platform). It's a digital product, but it's not a file. It's a unique link. How can we send an individually UNIQUE link to each customer as their private invite link to the course? I'd like that after they purchase, an email will be sent to them with their private individual link. Currently this is hard in squarespace because of the (1) blanket email regardless of which product they purchased and (2) I didn't see any way to specify a list of links to send etc. Ano
  11. Hi, I want to be able to send professional-looking emails to subscribers (if I get any!🤣🤣) but I was wondering what the best email platform is. Any recommendations? Thanks. CharlieBrown
  12. Site URL: https://tincanflowertruck.com/ Hi - is there a way for the business owner to receive an email reminder about a subscription that needs to be fulfilled (and not the customer)? Also - what is the best way to remind a customer of their subscription. This company hand delivers fresh flowers and so there's no shipping notification. Thanks!
  13. Hello, I bought my Gmail address for my business through Wix then transfered my website and domain to Squarespace. Does anyone know how to transfer my G Suite account as well please? Thank you
  14. Site URL: https://luhmendarc.com i have registered my domain at squarespace and set up a custom email adress with g suite: mail@... i can send and receive emails with this address. however, when i try to verify the email address when setting up a sender profile, squarespace says that the email with the verification code has been sent, but i don't receive any mail - don't find it in the spam or elsewhere... anybody knows hot to solve this problem?
  15. I'm really lost for what to do here, and this is happening with several examples of email lists in csv format. I am trying to import a CSV of email signups that were people who came directly to a landing page and entered their information in order to receive ticket presale notifications. All of the emails are valid (I even recognize a handful of them) and are 100% voluntary signups of people who engage with our business. Additionally, there are a few I am importing from venues we work with. They are lists on which people opted into marketing communications. As for the quality of t
  16. Site URL: https://seasmartschool.com/awesome-animals Hi, I'm trying to figure out how to send out an email through Mailchimp when someone makes an order of a specific product on our site. Currently, when someone buys the product they get an email which has a 24-hour link and it's causing us a lot of problems (WHY Squarespace? Just WHY?) because they think what they've bought will disappear in 24 hours. I would like to change the product to a service, since what we're selling is an online class that they can take at any time. However, we still need to send them a link to access the class
  17. Site URL: http://www.thedrive-incinema.co.uk/ Hey all, I'm a designer by trade slowly familiarising myself with coding. With Squarespace switching up the email edit style for 7.1, I'm having issues with the content that fires to the customer post-order. What I want to do is simple. I want to remove a line of text in the email order confirmation which states: "We will be in contact shortly regarding the services you have ordered." I really have no clue why Squarespace thought that'd be a good idea for every product imaginable. Can anyone help me with some coding to remove this
  18. I'd like to set up the following: 1. Consumer sees Facebook ad to try product for FREE at a retailer 2. Clicking the ad takes them to our SqSp webpage where they enter their email address NEXT STEPS ARE WHERE I NEED YOUR HELP: 3. They automatically receive a printable coupon at that email address. How do I set up an automatic email upon submission of email address? 4. They can ONLY enter their email address one time. If they try to enter the same email address again, I do not want to give them another automated email with a coupon. This is to prevent the same people
  19. Site URL: https://www.cademy.xyz/ Hello, I am trying to verify my custom domain connected email address. I am able to verify the domain, but cannot connect the custom email (it has a yellow dot instead of green). When I want to verify the email, a code is sent to my Gsuite account, however, I have tried it various times, I am not receiving any emails on my Gsuite account. I have checked spam and other filters, but no confirmation code. Any help is appreciated.
  20. Site URL: https://www.reformedbybmpt.com.au/ Hi there, In my customer confirmation emails a link titled "Schedule" is included via the %notes% tag. Can anyone tell me how I can change the colour of this link within the %notes% section? Many thanks, Tess
  21. I just switched from free Mailchimp to paid Squarespace email campaigns because of trouble connecting my products to Mailchimp via Stripe / Square. The products wouldn't show up in Mailchimp, and Squarespace solved that problem. Squarespace's product integration is streamlined, but I'd like more, custom control over font families, and the ability to embed other code into an email, say playlist embeds from one of the many music streaming services out there. Let me know if this is not the place for asking about features that don't exist yet. I imagine the dev team will be on it, but ju
  22. Site URL: https://biddie.co Hey, I would like to change the colour of the social icons in my email footer from colour to plain black outline - how do I do this please?
  23. Several times customer have mistyped an incorrect email address during checkout. I know you can type in a new address in "Email Notifications", and have their receipt sent to the correct address. However, for marketing purposes, I would like to permanently correct their email address in the order record (so I can send them marketing emails later down the line). Is there really no place to update customer / order records??
  24. If a subscriber is in more than one email mailing list, and I create an email campaign to several of my lists, will that person receive that email several times? Or does Squarespace's system recognize that it's a duplicate and only sends it to that person once? Thanks for your help!
  25. Hi everybody! I want to launch my newsletter and my email-campaign, but I want to use a email address with my domain name. I acquire my domain in SquareSpace directly, and I know, it's possible to use "email/Gsuite" but I don't want to pay for this. Please, someone has an alternative?
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