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Found 101 results

  1. Site URL: https://www.parlourofwonders.com/ As the title says, I'm not receiving email notifications of new sales on my Squarespace store. I can view the recent sales in the Squarespace editor, but getting the emails would make my life a whole lot easier. This has been happening since around the start of May and I'm at the end of my rope! A month or two ago I had to edit my domain's MX records to make email work with G-Suite so my employees could message each other. Could that be impacting it? I still receive administrative emails from Squarespace, like when I change the email that's supposed to receive the commerce notifications, but nothing else otherwise. For reference, my domain is managed through a third-party, which is why I had to edit the MX records for G-Suite manually. I'm fairly tech-savvy, I just don't know where exactly the problem is! My guess is Squarespace, since everything else works fine with my current email setup, I'm just not getting the commerce emails I would like. Any help or suggestions would be very appreciated!
  2. Hi, i’d like to know if there is a way to change the sender and subject lines from when customers submit forms. Right now all submissions show ‘Squarespace’ as sender and ‘Form Submission - xxx’ as Subject. is there anyway to change this? I’m willing to even pay for a third-party solution but I cannot find any. Thanks in advance for your replies.
  3. Site URL: https://www.bernadettemarciniak.com/flat-lay-photos I integrated my email service provider, Mailerlite with my newsletter sign up. I know Squarespace requires a double opt-in, but when I tested the link myself, it added the e-mail address to my subscribers regardless of whether they had confirmed their subscription to my newsletter. Any guidance on this?
  4. I'd like to add a pop up on my website that invites visitors to download a how-to PDF, then, using the email address they enter I'll begin an email drip campaign. I see Squarespace has all the tools I need but I'm not sure the best practices I should use to do this effectively... or maybe I should separate this and use Mailchimp instead? Here's a bullet list of what I want to do: - create a pop up that says, "hey there! sign up and download this helpful resource that'll solve your problems!" - once they add their email address a PDF is sent to them (it's the resource I mentioned in the popup) - In the following weeks/months I'll send a weekly email with more details, offers, testimonials, etc.. also: - Ideally this same email signup form can be used on my website too. That way I can have the offer in a pop up and in the body of some pages. - Can I export email lists that are created within Squarespace? Assuming this is possible and reasonable within Squarespace, how do I best accomplish it? Do I use Mailing List or Newsletter? Should the free PDF be part of a Store and I just create links to it within my popup? Or is it best to do all of this through a third party like Mailchimp? I guess I'm looking for best practices for creating a popup which trades a visitor's email address for a helpful PDF and a number of emails over the next few months. And should it be done entirely within Squarespace or using a third-party? For reference, I'm trying to recreate this on Squarespace: https://storybrand.com/automated-email-campaign/
  5. Are there any plans to expand the available font packs in email campaigns? I would like to be able to choose fonts individually, the current combinations are very clunky and unattractive and detract from any serious branding in my opinion. Will there be any expanded options in the future?
  6. moreeatery

    Email

    Site URL: https://www.moreeatery.com/ Hi, Is there a way to send a customized email for different product the client buys? I don't see any options, but is there a piece of coding that would allow that? Thanks
  7. Site URL: https://neighbourhooddinners.com.au I have set up the option for delivery or pickup in our checkout, and ideally, I'd like to be able to automatically generate a different order confirmation email based on what option the customer has selected. Is this possible? How would I go about this? I'm not much of a coder so a bit lost. Thanks
  8. I am selling services, not physical products. How do I get rid of the shipping information on the automatic order confirmation email? I created all of my services, as services and not products and the shipping info is still popping up on the email order confirmation. Does anyone know how to get rid of this?
  9. Site URL: http://www.swiftmotocross.ca/membership I have setup a form for checkout on my Squarepace site. The form is a waiver with the user having to check Yes, I agree upon checkout with a digital product. When this is sent to me after checkout, the description isn't visible in the email confirmation or the order. Is it possible to have the description of each form field be included in the checkout email? I have attached an example below. The description in the checkbox form is not sent to me, only the "yes, I agree" and the title "COVID-19 Waiver." Is it possible to include the disclaimer in the description box?
  10. Site URL: https://americancoopworthregistry.org/ The only info I see via our account Dashboard is that we're offered 3 initial campaigns for free. Upgrading to the $5/month plan provides 3 Campaigns/month, limited to a total of 500 Emails/month. Is there a limit on how many "users" we're permitted? Our treasurer handles emails concerning annual election of officers and director. We have a "Newsletter person" who sends out a monthly newsletter. I would welcome any and all comments you all might make about Squarespace's email campaign capability. Thank you! Jim Child, Maine
  11. Site URL: https://stingray-cylinder-zztm.squarespace.com/ Hey! - How can we add custom logos to the social links in the BRINE template? We want to add Patreon, WhatsApp, and email. - Is there a way to add a phone number to the WhatsApp icon so that when you click it a pop up shows up with our number? - Is there a way to add the email so when you click it, it either pops up with email or takes user for their default email app with our email in the 'to' section? https://stingray-cylinder-zztm.squarespace.com Pass: temp123 Kind regards!
  12. Site URL: http://www.bsweat.com Hey guys I am Trying to use zappier to automate a few things but my squarespace store is not sending the client email over to stripe unless they have an account, can I inject code to the checkout page to push client email over to stripe? If so I did try and I can send a picture but it’s not working
  13. Hi! I recently set up a website and bought a squarespace domain, and would now like to set up a business email using the same domain name e.g. hello@domain.com However cheaper websites to set up email like BlueHost etc. don't seem to let me do so because the domain already has been taken (because I bought it through squarespace.) I know squarespace offer their own email but its not something I can afford at the moment sadly. I would be so grateful for any advice, I'm a complete newbie to this!
  14. Hi! Is it possible to add more fields to a promotional pop up other than just email? I'd like to add a "name," "city," and "state" field (also to the footer). I tried adding a form with the lightbox option, but when I tested it, the contact wouldn't show up in mailchimp (waited 30 minutes). My website: refractedco.com If anyone knows what to code/other tools that might be a work around, let me know!
  15. Site URL: http://lrcss.com I'm looking to CC my in-house accounting team a copy of donation notifications whenever they go out from squarespace. How do I do that? I know I can download a CSV of transactions from the Donation section in the home menu but they want actual copies of the emails that go out to donors.
  16. Currently for me to get a copy of my monthly invoice from squarespace we have to login into the system and download the invoice manually. Is there a way to have monthly invoiced emailed?
  17. Site URL: http://sebastianlefeuvre.co.uk Hello, so: My emailing system is held with fasthosts, as is my domain. So I've transferred the domain to my website, but now I'm trying to sort out the emails. My contact sheet doesn't send to info@sebastianlefeuvre.co.uk (fasthosts) but it also isn't sending to my personal email: seb.lefeuvre@hotmail.co.uk What can I do? And secondly, how can I use my emails with square space?
  18. Hello, I'm looking to simplify my business and plan to move my site over to Squarespace. I would also like to move across my weekly text based email newsletter. The problem is that I have a list of 400,000 subscribers (all double opt in). That's 1.6 million emails a month! (I'm currently with Infusionsoft, but it's overkill -- -- we don't need tagging, and we aren't an ecommerce store -- it's a simple weekly text email broadcast). I've reached out to Squarespace Select, but they've been slow to respond. Questions: Would Squarespace email be able to handle this volume? Does anyone else have any experience with large lists? Anything else I need to know about the Squarespace email platform? Thanks Farmer
  19. Site URL: https://smilodon-ocelot-my5f.squarespace.com/journal/fapa-landscape-nominee-2020 Hi, How do I make this email text smaller on DESK and MOBILE view? (all pages in footer) pass: trythis
  20. Hi folks, New user, but I have a domain purchased thru SquareSpace, and a small website built. Now I need an email address. I thought a simple email address, like me@mydomain.com, would be free or very low cost thru SquareSpace. But I see SquareSpace's only email solution is GSuite for $6/month? I don't need GSuite's capabilities. I just need one email address, that I'll access thru my Gmail account. So...are there any email alternatives at SquareSpace? If not, do I understand there's a way to get someone ELSE to host just the email? Thanks...
  21. Site URL: https://clarescott.co.uk/ I regularly get notifications via the Squarespace app saying that someone has subscribed to my newsletter but the email is not added to my list. I have storage set up for both Squarespace and Mail Chimp, but the addresses of these subscribers never appear. I am still receiving some subscribers, but quite a few have never materialised. Does anyone have any insight that they could share on this please?
  22. I transferred a domain from 123-reg.co.uk to SS on 13.3.20. The email address for this domain is still with 123-reg.co.uk and I have tried to add the two MX records they gave me to the domain settings in the domain. They are as follows: MX record Priority mx0.123-reg.co.uk. 10 mx1.123-reg.co.uk. 20 However, I get a warning that this is "Not a valid host name". 123-reg.co.uk insist they are correct and this is the only information I need to be able to connect the email address to the domain. Can anyone advise on what the issue may be? Thanks, Mark
  23. Site URL: https://silva.xn--widstrm-f1a.se/ I get an email notification to myself when somebody comments in the blog. I am the owner of the site. A contributor with all relevant permission does not get any email. How do I change so he also get an email when a blogpost gets a new comment?
  24. Hi there, I've been trying to solve this myself for the past 2 days. When users access my website and sign up to my newsletter, they receive a confirmation that has my full personal address at the bottom of the email in the footer. It's labelled as a mailing address and I can't seem to find where I added it in the settings! How can I replace this or just reduce it to my local city/suburb? Have attached image to show what I mean. TIA!
  25. Site URL: http://www.justgrackle.com Hello, everyone! We're new to Squarespace EMAIL marketing. We have an email designed, but there's one thing we can't figure out. How can we remove the UNDERLINE styling on hyperlinks? All we can see is the ability to change the color, but we don't want every link underlined. There has to be a way to do this in the editor, yeah? Or is there somewhere I can get to the CSS? Thanks, andrew
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