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  1. Site URL: https://michael-thomas-lzx7.squarespace.com/ We have several newsletter signup forms on this site: About Us, Blog, Article #2, Article #2, etc. In Analytics > Form & Button Conversions, I can see stats for each form. Is there a way to export submissions that came through specific forms? For example, only submissions that came through the form on our About Us age. When I check config/profiles/subscribers, I can see our whole list, but I don't have the data to filter by form location.
  2. Hi, I'm currently choosing a plan, but am unclear on this one point: Can you set up a form to collect visitors' email addresses on the Personal plan? I looked at the help articles but they don't mention what exactly is included in which plan. Can I also ask: does it have to be Google Workspace for email collection or can one use any third-party email provider? Thanks for any advice on this!
  3. Hello, I was wondering if anyone could help, my client has had his Squarespace site for nearly five years now and all of a sudden the email on the contact form has stopped receiving emails. I have tried deleting the whole page and starting it again, I have tried moving the contact form but still there are no email enquiries. Heres the link, https://www.newquaywoodburners.co.uk/contact Any help would be appreciated.
  4. Site URL: https://www.etlicsw.com I have added a "contact me" form and I am not receiving emails/forms from prospective clients. I tried sending an email to myself from this form and haven't received anything through my gmail. Any ideas??
  5. I was wondering if it is possible for a Member to change their email address, as I have had a few people signup using incorrectly spelled emails. Can they change it, or can it be changed on the admin side?
  6. Hello, I searched the forums, but could not find the answer. This is my first post. I setup pickup delivery options using the new feature. However, I am trying to edit the Ready for Pickup email notification, but can't seem to find where the information is being pulled. The email information is greyed out (See screenshot below). I am not sure where the address or hours are being pulled from. I tried editing a few fields, including settings, business information, but no matter what I have tried the test emails come back with the generic info as shown below. Ideally, I would be able to remove the address and hours as I do not own a physical business and pickup location and time varies by order. Any help would be appreciated. Thanks in advance.
  7. Site URL: https://www.slicklobster.com Hi All, I have a google workspace account which has been suspended - The Squarespace instructions tell me to go to Workspace and 'reactivate' my account. However, there is no option to reactivate the account - when I log in to Squarespace and go to workspace it only gives me the option of signing up with a new email address - I have tried using our current email address but it says they are already in use. When I log into google workspace it tells me that I have to go through the reseller. I have absolutely no way of reactivating and accessing our emails. We've had no business emails for 5 days now. I have tried contacting square space multiple times and still have nothing from them. The live chat only seems to be open during American business hours despite offering services to Australia as well. I'm desperately hoping someone can help me get the account reactivated. Thank you, Chelsea
  8. Site URL: http://www.justgrackle.com Hello, everyone! We're new to Squarespace EMAIL marketing. We have an email designed, but there's one thing we can't figure out. How can we remove the UNDERLINE styling on hyperlinks? All we can see is the ability to change the color, but we don't want every link underlined. There has to be a way to do this in the editor, yeah? Or is there somewhere I can get to the CSS? Thanks, andrew
  9. Site URL: https://peptide.courses I want to set up a pre-launch page to start driving traffic to my site to start list building. How do I launch a 1 pager with email collection while hiding the rest of my site? Note: my site header/nav bar has links all around the site that are not completed. Can I create a second version of the nav bar for the pre-launch page? If so how without deleting the work I've already done.
  10. Hi all ! So I am creating blast email templates to send to my contact lists, where I choose a specific color for my section background (let's say, green). It looks great and all, but when someone receives it on their phone or tablet, and their dark mode is turned on, then the background color inverts and it looks really bad. Is there a way to force the background color on any devices? Thank you so much for the help!
  11. hi there, we are currently not receiving order confirmation emails or are our customers. i haven't changed anything, so really frustrating. Anyone have any tips?? thanks! 🙂
  12. Site URL: http://www.sightcareopticians.co.uk Hi I've built a new site for my client using Squarespace. The old site and domain were hosted by a different company. The emails are hosted by yet another company. I have successfully transferred the domain to Squarespace. The email host has given me the MX record as 46.37.190.58 and the SPF as V=spf1 a mx ip4:46.37.190.58 ~all I entered this information into the custom DNS records on Squarespace. The previous webhost gave me the MX record they were using as mail.sightcareopticians.co.uk with 1 priority and then gave me the instructions: My client's emails have stopped working since the domain transfer and it's probably because I put their mail server IP address ( 46.37.190.58) into the MX record field when I should have put mail.sightcareopticians.co.uk and then set up a subdomain pointing to 46.37.190.58. My client sent me a screenshot of their iPhone email settings and the host is mail.sightcareopticians.co.uk, not the IP address 46.37.190.58 I do not want to ask the client to change their host email settings from mail.sightcareopticians.co.uk to 46.37.190.58 — I want to be able to set this up from my end so they don't need to do anything at their end. I have now set up the DNS setting based on what I think they should be to include the sub-domain pointing to the mail server IP address: Is this the correct way to set up a sub-domain to point to mail server's IP address? I have sent them a test message but I heard it can take 72 hours for these settings to propogate. Any help or guidance with this problem would be great thanks. Col
  13. Site URL: https://www.studyacuwithme.com hopefully this is in the right forum i would like visitors to download a free PDF from my website; however, i'd like them to give me their email address to do so; each podcast will have a PDF associated how do I do this? 🙂
  14. Site URL: https://www.tribemag.org/ Hello, I want an image to appear on the contact/profile portion of my Squarespace marketing email campaigns when sent to subscribers rather than a letter or blank user avi. How do I personalize this? Example shown
  15. trying to figure out how to determine which email address the receipts for the donations get sent to. every time there's a donation, I as the webmaster of the site get an alert. I don't want to receive these alerts. Instead I'd like to send them to an email that the client prefers. couldn't find anything in the articles about this, or by browsing through the menu options either. thanks in advance! Ryan
  16. I would like to have an automated email remind clients 30 days in advance of the expiration of their pre-paid packages expiring. Is there a way to set this up in Acuity?
  17. Site URL: https://www.wellred.com.au/duo-coronet/buy-now-9pgya-k64g6-2xm2j I'm attempting to edit the "Back in stock" email in the Waitlists tab, but the product details are empty and just shows the following default box. I've edited the relevant product page, but the test email just shows the defaults above. What am I missing?
  18. Site URL: http://activateagency.co.nz Hi there, I'm wondering if there is currently any way to automate email campaigns to free members area subscribers? Eg. members receive an automatic email thanking them for registering and giving next steps; queue emails to arrive a certain period after they've registered for memberships etc? I know that I can automate to regular mailing list subscribers, but I can't see any way to set up the same automation for those who register as members, which seems like a pretty essential tool that I had honestly assumed would be available based on the combination of regular email automations & members areas. I've just migrated my email marketing from Mailchimp to Squarespace and created a Members Area for an online workshop programme we are delivering. We already have the list of approved members, so I have been able to import them successfully into a mailing list and send them an initial welcome email using a regular email campaign. However, I note that I can not manually add these participants into a membership and give them access to the members area - I have to email them again using the regular email campaign function, and ask them to register for the members area, at which point I'm unable to automate emails to them as free members rather than "customers". Even if they register as members to gain access to the members area and then I manually add them into an additional mailing list, then it's still not possible to automate an email sequence for them because they have to "subscribe" to the mailing list themselves... So it seems like the only way to be able to have the combination of 1. participants in a free membership + 2. automated emails enabled is to make people register for a membership AND then subscribe for an additional mailing list... which somewhat defeats the purpose of automating emails to get people engaged anyway. It would be wonderful to know if anyone has a good way around this, or if not whether this functionality is likely to be forthcoming in future? Thanks in advance!
  19. Hi All, new Squarespace customer here. Just hung out my shingle and have a draft of my site ready to go. Love the Squarespace tools and seeing what i can create with the platform. I am stuck with one detail. I am a Microsoft 365 user for some time and want to set up my domain linked email with that service. I'm pretty lost on how to proceed. I've read about changing the DNS records and such but its a bit outside my wheelhouse. Id appreciate any help or direction anyone might offer. Has anyone successfully set this up themselves? Thanks in advance.
  20. Site URL: https://blue-mandolin-zhxk.squarespace.com/config/commerce/customer-notifications/customer-engagement#product-review I would like to change the URL for the "Leave a Review" button in Customer Notifications, to redirect to a different review site. I know I can create a new email with the correct link, but this automation times the email to send 14 days after a purchase- I'd like to use this feature so customers get the email at this specific time. I've tried adding a link manually (it doesn't let you add a button) and then deleting the Review button, but the delete option is greyed out. Thanks for your help!! Carina
  21. Site URL: https://www.herocards.us In Bedford template (7.0), I want to edit the customer notification emails for gift cards. I know where to do that, but one of my edits is not working. The default text in the Subject area is "A Gift for {Site Title}". This makes no sense. The gift is not for my site! I want to change it to "A Gift for {Recipient Name}!" The template does allow me to type it exactly that way and save it. But the {Recipient Name} fill-in function does not work. It seems that only {Site Title} can be in the Subject area. Maybe I could just delete {Site Title} and use plain text "You" as a work-around. But can anyone help me understand why {Recipient Name} can be used in the body of the email, but not in the subject area?
  22. Site URL: https://www.alexandrelawniczak.fr Hi folks I have a question about customer management in my online shop (www.alexandrelawniczak.fr) Yesterday a customer bought an article in my shop but did not fill in his email address correctly when ordering. He did not receive a confirmation of his order (I sent it back to him afterwards) Is it possible to modify the customer's account & update his email address directly in the customer manager? Thank you for your help and have a nice day 👍
  23. Hi, when someone books an appointment though my online scheduler, the email notification is being sent to my personal gmail account, NOT my business email. How do I change this? Thanks!
  24. Site URL: https://wiscmartialarts.com/contact I am looking for ways I can implement conditional logic on a form block (or if there's a good third-party I can look in to) Use case: we have two schools for our martial arts business and each one has its own address. What we'd like to do is ask prospects to select which school they are interested in, then--based on what school they choose--submission would go to the respective school's email address Is something like that feasible?
  25. Site URL: https://rollkit.net I have an integration with Pipe17 to Deliverr for fulfillment. I see that the status of the orders is updated to "fullfilled" but the notification email is not being sent. Can you help me ensure they are sent when the fulfillment notification is recieved?
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