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  1. Hi I want to trigger some automated emails after my customer's first purchase. Example: 1. Thank you for your purchase 2. Don't forget to tag us 2. Check out this blog 3. How are you enjoying the product But I only want to trigger it once. I have a good amount of repeat customers. I wouldn't want to send all those automations every time they buy a product. Seems like selecting "After Purchase" will send any automations every time they buy a product. Has anyone tried this or have a solution? I'd hate to blast my customers with repetitive emails.
  2. Hi all I am at the point of launching my first Squarespace shop and right at the 11th hour I've spotted a majore flaw. I've used custom forms in my product pages and for some inexplicable reason these fields show up in the confirmation email sent automatically to customers. For example, I want to capture some personalisation requirements from customers and have them tick a box to accept my terms and conditions. Why would that show up on the confirmation email? The text below is lifted (unedited) from a test email confirmation that was sent to a customer. It makes no sense to me and is likely to confuse the customer. Additional Information Please add any addition information/requirements here. Please tick to confirm you've read and agree to our terms and conditions Is there any way of controlling what is included in the confirmation email? I've contacted Squarespace help but they say it is a feature of the platform. In all seriousness, I would have chosen another platform if I'd realised that I would have to send my customers this garbage. I'm trying to create a professional impression and this is not helping one bit. Anyone have any ideas how it can be rectified? Thanks, Jon
  3. Hi, My client expressed concern migrating contacts into Squarespace (or any newsletter provider or CRM for that matter). Honestly, I never considered that using Squarespace to store emails on a list could be a privacy concern. The client currently uses Gmail to send newsletters to their list, and seems pretty adamant that no one can have their contacts. Can anyone offer insight into this situation? I looked up privacy policy stuff for Squarespace and found one official document, but very little explaining how it compares to other services. I don't know much about this stuff so it feels like reading Greek! Thanks, Lily
  4. Hello, I'm using mailchimp as my main email provider. When someone goes to the checkout page and submits their mail without going further (giving personal info, card numbers, etc...) I can't see them anywhere as them being subscribed.. When they input their mail and press "continue" shouldnt they be subscribed immediately? I have attached a picture below for a better understanding:
  5. I saw many people asking, but no real answers. Can the folks at squarespace please add the JSON vars to your documentation? How can I specify a physical product in the order confirmation email so that I can say something specific about each product when someone orders it?Thanks.
  6. Hi for www.radtalkwithtracey.com I am the designer who built her website, so all of her scheduling e-mail notifications go to my e-mail, and there doesn't seem to be anywhere in the squarespace scheduling dashboard to change the e-mail notifications - how do I swap this out?
  7. Site URL: https://thedrive-incinema.squarespace.com/ Hey all, Maybe a question for a future release or something that's being worked towards but I wanted to enquire about Email receipts. I see in the Commerce > Customer Notification > General orders there is a list: > Order Confirmed > Order Fulfilled > Order Refunded > Digital Downloads I wonder if there's any intention to build a email template tailored towards events (like there is for digital downloads)? I have a client who wants to use QR codes sent with the email order confirmation as a way to verify the purchase at the event entry. Does anyone know a way to make this happen outside the existing framework of Squarespace? Or, alternatively is there any plan to include this kind of functionality within Squarespace? Look forward to hearing if anyone can help out here! All the best, Asa
  8. I'm really lost for what to do here, and this is happening with several examples of email lists in csv format. I am trying to import a CSV of email signups that were people who came directly to a landing page and entered their information in order to receive ticket presale notifications. All of the emails are valid (I even recognize a handful of them) and are 100% voluntary signups of people who engage with our business. Additionally, there are a few I am importing from venues we work with. They are lists on which people opted into marketing communications. As for the quality of these email addresses, they MUST be real and valid and properly formatted - these are emails the customer used to receive order confirmations and tickets in order to attend an event. So in all of these cases, I get that error message, which is making me entirely regret migrating from MailChimp to SquareSpace for this part of our business. I get that spam and quality of email lists are a thing, I just can't think of a better example than voluntary signups by people who are clearly real individuals? I need a rather urgent resolution on this or else I will have to go back to MailChimp, so any help is appreciated!
  9. Hi all, I've seen a few people ask about how to integrate with platforms that use BCC fields to generate automated follow up emails for site & product reviews without response. I've use Trust Pilot previously to handle reviews as it's very well regarded and trusted by consumers, but without a BCC field in SquareSpace emails it seems impossible to use. Has anyone managed to find away around this lack of functionality? Many thanks in advance.
  10. Hi all, I mostly work on Shopify but I'm helping a friend out with their website that sells art prints and digital courses. Is the following possible with Squarespace's ecom features? The first and most important thing is to set things up so that when a customer buys a course (service) they are sent an email that includes a link to a webpage and a password to tog into that page. We also want customers to be able to buy multiple products and to buy and use gift cards. Also, we'd want to have different confirmation emails going out to people who buy a digital product than someone who buys a physical product. Thanks!
  11. Hi there, I've been trying to solve this myself for the past 2 days. When users access my website and sign up to my newsletter, they receive a confirmation that has my full personal address at the bottom of the email in the footer. It's labelled as a mailing address and I can't seem to find where I added it in the settings! How can I replace this or just reduce it to my local city/suburb? Have attached image to show what I mean. TIA!
  12. If a subscriber is in more than one email mailing list, and I create an email campaign to several of my lists, will that person receive that email several times? Or does Squarespace's system recognize that it's a duplicate and only sends it to that person once? Thanks for your help!
  13. Site URL: http://activateagency.co.nz Hi there, I'm wondering if there is currently any way to automate email campaigns to free members area subscribers? Eg. members receive an automatic email thanking them for registering and giving next steps; queue emails to arrive a certain period after they've registered for memberships etc? I know that I can automate to regular mailing list subscribers, but I can't see any way to set up the same automation for those who register as members, which seems like a pretty essential tool that I had honestly assumed would be available based on the combination of regular email automations & members areas. I've just migrated my email marketing from Mailchimp to Squarespace and created a Members Area for an online workshop programme we are delivering. We already have the list of approved members, so I have been able to import them successfully into a mailing list and send them an initial welcome email using a regular email campaign. However, I note that I can not manually add these participants into a membership and give them access to the members area - I have to email them again using the regular email campaign function, and ask them to register for the members area, at which point I'm unable to automate emails to them as free members rather than "customers". Even if they register as members to gain access to the members area and then I manually add them into an additional mailing list, then it's still not possible to automate an email sequence for them because they have to "subscribe" to the mailing list themselves... So it seems like the only way to be able to have the combination of 1. participants in a free membership + 2. automated emails enabled is to make people register for a membership AND then subscribe for an additional mailing list... which somewhat defeats the purpose of automating emails to get people engaged anyway. It would be wonderful to know if anyone has a good way around this, or if not whether this functionality is likely to be forthcoming in future? Thanks in advance!
  14. I get 3 weekly summary emails from Scheduling. I thought it was one for each appointment type, but I only have 2 live appointment types. Why is this happening and how do I fix it so that I only get 1 weekly summary email?
  15. Is there an easy way to disable or modify the automatic customer order emails that are sent once a shipped product is fulfilled? I use ShipStation for my tracking information emails to my customers (I ship from multiple warehouses so this allows multiple split shipments/tacking numbers that Squarespace does not support) and I don't want to send my customers double emails. An alternative could be also, if it's impossible to disable these, to at least modify them so that tracking information is not included.
  16. Site URL: https://www.vectorministries.org Hi, I use Acuity for scheduling and just signed up for SquareSpace email marketing. Unfortunately, I don't see anyway to automatically add my new Acuity clients to my existing SQSP email list. How do integrate these two?
  17. Hey everyone, I ran into a quick issue today that I am looking for a solution to, looking for any input. I have a form, which sends an email to my gmail. By default forms have a subject line. However when two customers put in the same subject gmail treats them as a conversation. I can turn off conversations, but they're awesome. What I would like is any way to control the subject line. It could be Contacts Us 03/11/2020 1:43:22 for all I care, it just needs to be unique. Has anyone come across this before? Thanks for looking!
  18. Site URL: http://www.thedrive-incinema.co.uk/ Hey all, I'm a designer by trade slowly familiarising myself with coding. With Squarespace switching up the email edit style for 7.1, I'm having issues with the content that fires to the customer post-order. What I want to do is simple. I want to remove a line of text in the email order confirmation which states: "We will be in contact shortly regarding the services you have ordered." I really have no clue why Squarespace thought that'd be a good idea for every product imaginable. Can anyone help me with some coding to remove this line from the email sent post-order? Site: http://www.thedrive-incinema.co.uk Pass: Hotdogsandpopcorn Cheers! Asa
  19. Site URL: https://www.theraplant.com/ I've noticed that email blasts I send out that are opened in the gmail iPhone app have a wildly different design compared to on my desktop computer or the generic mail apple app. I've played around with many different design options in squarespace to try and see if it was simple to fix and I'm stumped. Has anyone else noticed this issue? I've attached screenshots for reference: The image with a black background is how it should look, the image with the white background is how it looks in the gmail app.
  20. I am on the fence about using Squarespace for my website as I am getting mixed reviews from others in my field. Reading through the forums, the plan options, information available, etc. is it correct that the only way I can have an email with my domain (info@mydomain.com) is to use the first year of "free" Google Workspace and then pay an annual fee? Email accounts through my domain are NOT included with any plan and are sourced out to Google, correct? Are there other options available outside of Google Workspace as I am not a Google fan? Thanks for any input.
  21. We need a simply website for our nonprofit Jewish genealogy society with less than 100 members and very little traffic. We need fillable forms for membership and mailing list signees. Is there a mailing program similar to constant contact or mail chimp? We also have a newsletter. Ideas on a squarespace program that will assist in our newsletter online mailings. Thanks so much Leah
  22. Site URL: https://www.stellarlighting.co.uk/ Hello, The code I used on my 7.0 website to display a clickable version of the email and telephone doesn't work on my 7.1 site. The email and telephone number dispalys, however they're not clickable and in mobile view, the email address overlaps the logo. Can anyone help me advise what needs changing in the code or what alternative code I could use? Thank you, Janos <link href="https://maxcdn.bootstrapcdn.com/font-awesome/4.7.0/css/font-awesome.min.css" rel="stylesheet"/> <div style="text-align: left; font-size:75%; color:white; background: rgb(6,2,13); padding-left:2em; height: 3em; "> <i class="fa fa-phone" aria-hidden="true"></i> <p style="display: inline-block" > <a href="tel:+447411116473‬" >0741 111 6473</a> </p> &emsp; <i class="fa fa-envelope" aria-hidden="true"></i> <p style="display: inline-block" > <a href="mailto:info@stellarlighting.co.uk" >info@stellarlighting.co.uk</a> </div>
  23. Hi. I want to change the button to sign up for my newsletter to a Lightbox so you see just the button and when people click on it the space for name and email opens up. I tried to do it with the form block and visually it worked but apparently then it cant connect to the email storage. Thank you!
  24. Site URL: https://www.effektfootwear.com/signup Hi all. I have been scouring the web to figure this one out, found my way here, but cannot seem to get the code working. I'm looking to remove the "Last Name" field required for email sign up. I currently have business plan, have tried pasting a variety of codes I have found on the web and nothing seems to work. I am trying to apply this to the landing page where I have successfully removed the header and footer as I want the sign up to be the only action people can take. Is anyone able to help? Thanks, Ben.
  25. I'm trying to remove non-customer, in active profiles from site. Can someone provide a a solution? I will not make use of the squarespace email marketing integration until I can resolve this. Thank you! Jennifer
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