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  1. Whenever you post a question in the Squarespace Forum, please try to include enough information so that other forum users can help you. Posts often go unanswered when they do not include sufficient detail. Summary We need a link to your website If your website isn't public yet, we need you to set a site-wide password and share it with us. Include a screenshot or a video Explain the issue from a website visitor's point of view If you've tried to use code, provide us with a link to where we'll find that code (don't publish the code). Post your question in the public forum. Do not @ mention users and do not ask questions privately unless you have been invited to do so. The details Here's a more detailed explanation of how to help us to help you: Please include a working link (a "URL") for the website. Sharing the website's URL allows us to take a look at the website and the code behind it. A URL is 1000 times more useful to us than a screenshot. The URL should be visible in your browser's address bar, and is usually something like this: example.squarespace.com, where "example" is two random words and some random letters. Try not to include anything that appears after ".com" such as "/config/" otherwise forum users will see an error message, rather than the website. You can test the link by visiting it from an incognito or private browser window. More information can be found in this guide: Sharing URLs from your site. If the website isn't live or is still in a trial, please set a site-wide public password and share this with us in your post. Without this, the site will show a 'Private' message and we won't be able to view it. If you need help with a specific element or on a specific page, please tell us how to reach it. Please provide a detailed description of the question or problem, being as descriptive as possible. It always helps if you can describe the overall problem from the website visitor's perspective. Annotated screenshots can help to illustrate an issue. If a problem is difficult to explain, a narrated video is even better! You can easily record one with the free Loom application. If you've tried some code to resolve an issue, or if some code isn't working properly, please include details of where we can find the code. Take care not to post copyrighted code that belongs to others; instead you can provide a link to where you found the code. Please do not @ mention users who are not actively participating in a conversation with you, and please do not direct message users for assistance, unless they have specifically invited you to do so. Please see the forum guidelines for more information about forum etiquette. Many forum users are bookable experts who can provide professional services. For example, users with the "Squarespace Expert" badge in their profile can be booked via the Squarespace Marketplace (professional fees apply).
  2. Site URL: https://costanzamusumeci.com/shopladybugstudionyc-VGxP7 this is regarding my shop. I am looking to display the price for each product size variant, NEXT to the size variant on the drop down tab. Please see image attached for reference. At the moment, the customer has to click a preferred size first, and wait for the price listed below the product to change. Thank you!
  3. Site URL: https://www.triquetraconstruction.co.uk/home Hi guys, I am trying to customise my header to look like the attached image, with the green backgrounds behind each navigation button and with the social icons & safecontractor logo in that position. Is there a code i can use to make the buttons have that background? And can an image block & social icon block be added to the header (without using the social icon element in header) Thanks!
  4. Site URL: http://felipemollica.com I am having trouble matching the width of my Site Header, Main Page and Project pages. I'd like everything to be lined up at a width of 1500px, but I cannot seem to get this right. Sounds easy enough but I cannot figure it out. Any help would be great. Picture attached of main page and project page.
  5. I have a 2-factor authentication installed for my Squarespace Circle login, and since i've had it (years now), it goes through phases where it boots me out and forces me to login again, retrieving a new authentication code from my app every couple of hours or so. It's happened 4 times today already, and done so as I'm in the middle of making updates to a client's site. Is anyone else facing this issue, or just me?
  6. Site URL: http://ryandewitt.com I want Bar Code labels on my products and when I scan the product in for checkout it reduces the inventory when sale is complete? Is this possible , if so which barcode generator app, scanner and printer do you advise.
  7. Site URL: https://elk-glockenspiel-jtxg.squarespace.com/config/pages/62fc15dce4e2575731d7266a Hello There, I'm just getting going on designing my website and am looking for advice on how to delete white space within a project in a portfolio. Right now there is far to much white space between the section above which has descriptive text. Can this be deleted without code or if there a way with code to do this if not? See screenshot below for the area in question. Any help would be greatly appreciated it!
  8. Site URL: https://nayatraveler.squarespace.com/journeys-peru-walking On the site linked, scroll down to 'The Journey' section. I'm trying to figure out how to make our homepage very similar to this. Where there is an image at the top, then you scroll down and see another image with text, and as you keep scrolling the text also keeps scrolling, but the image either stays the same, or is in an automated carousel. Anyone know how to do this? Or, anyone know of any templates currently on squarespace that has this feature???
  9. I'm having an issue where my clients subscriptions are being cancelled immediately if there are insufficient funds in their nominated account. Squarespace does not retry any number of times to acquire the funds, but simply cancels the subscription. This has occurred a number of times now, and since a new subscription has to be made every time this happens I am hoping there is a way to override this? I'm using Stripe as the payment processor. Apologies if this is an easy fix or a common problem, I have searched high and low for an answer to this but can't find anything about it.
  10. Site URL: http://www.charlottetanguy.fr Hello, I am facing a very confusing issue. First, an individual -having the same name as me- jumped on the ".com" equivalent of my ".fr" website adress. My website exists for 15 years, i am a photographer and illustrator. That person declares to be graphist, photographer, too, and bought the domain ".com" through squarespace, who hosts my website ".fr". My website that always have been for 15 years in the first page of google results is now absent. But this person's website took its place. It means that none of my clients can find me, but goes directly to this person's website. What to do to struggle against this hijack of my identity ?
  11. Hello everyone, I'm familiar with WP and newer to Squarespace. I'm managing a plastic surgeon's SS site that has 60+ pages. Right now, everything has a pretty "flat" structure in that the pages all look something like site.com/liposuction rather than site.com/body/liposuction. There are several body procedures, face procedures etc that the surgeon performs so I would like the individual procedures to be nested with the format of .com/body/[procedure], .com/face/[procedure] etc. I want to give the pages a bit of a hierarchy. I'm going to be doing some SEO silo pages and would like the silos to be physical (in the form of URLs) rather than purely virtual (via interlinking). From what I can tell, I can't create subpages of pages within folders, only subpages of folders. However, when I was playing around with a slug, I was able to create some fairly "nested" URLs such as site.com/breast/augmentation/implant-options My question is, will this URL structure/hierarchy be reflected in the sitemap? And if not, can I edit Squarespace sitemaps?
  12. Site URL: https://www.spiritwomanleader.com How do I get my urls to look like this: https://spiritwomanleader.com/about/hanna-hunt https://spiritwomanleader.com/services/spiritual-leaders instead of... https://spiritwomanleader.com/about-hanna-hunt https://spiritwomanleader.com/services-for-spirital-leaders I don't know how to get urls to show that pages are nested underneath a folder, page or link. Hanna
  13. Hi! Sorry if this is not the right place for this question but I could not find the answer anywhere online. Is it possible to only build a website on squarespace then transferring the hosting to a cheaper option? Or once you create the website you are damned to pay until the end of times SquareSpace for their services?
  14. Hi - does anyone know of any pre-made guides to provide clients after completion of their website. Instructions for updating pages, blogs, basic maintenance, etc. Would be a good tool like this for clients. Thanks in advance.
  15. Site URL: https://craigbarberphotography.com Hi I want to reduce the space between 1 line of text in H2 to H3 and between 2 between 2 lines in H3. The Spacing doesn't look good. I'd like the subtitle closer to the title and the next line not as close but a little closer to the title and subtitle. Thank you Bremben
  16. Site URL: https://danielesestito.com/photos I have two pages on my site which have a "Hover: Fixed" portfolio layout. Because the height of the section is too long as is, I have a CSS which reduces its height: [data-section-id="62ab9dffa603034ec044abbd"] { min-height: unset !important; height: 80vh; } However, whenever I apply this CSS, that whole section becomes completely invisible (though the portfolio page titles are still clickable) on the published site or in the website editor. The only way it's visible with the corrected section height is when I'm on the Custom CSS tab on the website editor, that's it. It looks like this: How can I get this section height adjustment to work all of the time? If you go on those pages now (danielesestito.com/photos & danielesestito.com/more), you can see it without any height adjustments.
  17. On the header of my site, I could not set the font style of the links. So I have to set the font style using custom CSS. But after typing font style: "Century Old Style", serif, the site doesn't recognize it and don't change to that font. Please help.
  18. I have a button on my squarespace site which opens to a site externally. I want to hire the website name and use an alias instead when people click on it. How do I do that?
  19. I already have a button on my header. How do I create a second button?
  20. Site URL: https://www.siblingtosibling.org/ All, I would LOVE your constructive criticism and suggestions for my website before I publish - which needs to be soon. I have never created a website. Squarespace has inspired me every step of the way. Amazing. Thanks so much, Dawn Prime Watson, RN Sibling To Sibling
  21. Site URL: https://radiantlightholistic.com I need some fresh eyes on my site and constructive feedback. I think it's attractive but I'm not sure if it's an effective design/copy. Thanks for the help!
  22. Site URL: http://www.cindyengel.com I just changed from mailchimp to squarespace but now find i cant populate my squarespace mailling list via zapier from an e-learning platform Thinkific. This is a serious problem for me. Is there a work around?
  23. Site URL: https://www.melaniehardy.com.au/ I have a squarespace website for retail customers, but I would like to make another shop within my website for wholesale customers to login and order/purchase from. How do I do this? I have tried a few ways but it doesn't seem to work and cant find any info online. I gather the inventory would be in one however I need the pricing and quantities to appear different for the wholesaler. Would love some help please.
  24. Squarespace no longer provides support via email and only offers a email button that I can't get to work with even the bare minimum of plugins that make websites readable to my vision disability so how am I supposed to contact support? Even allowing invasive third party scripts (that shouldn't be required) block functionality that isn;t actually dependent on them but if allowed the form still doesn't load properly.
  25. Site URL: https://www.cbdtherapeuticsshop.com/ Hello! I have tried custom CSS to fix the problem, searched the internet far and wide and cannot come up with a solution. The header elements overlap when the window is minimized. Once it gets to a certain width, it reverts to a mobile layout, and that part is fine. The social links, tabs and cart converge and I can't get it to stop! There is NO custom CSS at this point. I'm at a loss... ***EDIT: I changed the layout of the header in the desktop/global settings. I am not a fan of the layout, but it's a temporary fix in the meantime. Normal/Maximized window: And the problem: Minimized further:
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