Jump to content
Search In
  • More options...
Find results that contain...
Find results in...
Advanced Search

Search the Community

Showing results for tags 'bug'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • Forum
    • News and Announcements
    • Getting Started With Squarespace
    • Coding and Customization
    • Commerce
    • Selling & Scheduling Your Services
    • Feedback on Your Site
    • Images and Videos
    • Pages and Content
    • SEO and Marketing
    • Site Design and Styles
    • Resources
  • Colorado Designers's Topics
  • Squarespace Forum Club Guidelines's Topics
  • Austin, TX Designers's Club Discussion
  • New York City Designers's Club Discussion
  • Berlin Designers's Club Discussion
  • SEO Experts's Club Discussion
  • Photographers's Club Discussion
  • Graphic Designers's Topics
  • London Designers's Topics
  • Podcasters's Club Discussion
  • Custom Coding Help's Club Discussion
  • Atlanta, GA Designers's Topics
  • Seattle, WA Designers's Topics
  • San Diego, CA Designers's Topics
  • Dallas, TX Designers's Topics
  • Australia Designers's Club Discussion
  • Minnesota Designers's Topics
  • Minnesota Designers's Topics
  • Copywriters's Topics
  • France Designers 🇫🇷's Topics
  • France Designers 🇫🇷's Topics
  • Portland, OR Designers's Topics
  • Canadian Website Designers's Club Discussion
  • Los Angeles Designers & Devs's Club Discussion
  • South African Designers's Club Discussion
  • Brazil Designers's Club Discussion
  • Developers's Club Discussion
  • German Circle Members's Topics

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start



About Me




Expert ID

  1. Site URL: https://optimum-time-dev-site.squarespace.com Hi! I am having a slight issue/bug appear on mobile and desktop after adding some custom-css to make an image block have two images side-by-side and full screen/viewport. Please see attached mobile screen view: Basically the first image is greyed-out in the CMS View and when viewing the website on desktop and mobile. It just fails to appear on page load, then appears finally on page scroll. The 'slide-in' animation I have set globally also fails to transition, I'm guessing this is purely down to the image not appearing? I've tried a few things in the custom css to target the image block independently but no joy. Any help or pointers would be much appreciated! And thanks to everyone who helped me get this far by adding custom css fixes to the forum, they have been so helpful in customising the out-of-the-box Squarespace templates. Oh, password is: OptimumTime Thanks in advance!
  2. Hi- I'm on 7.0 Squarespace and recently when I go to add a hyperlink to some text, 80% of the time when I click on the hyperlink icon NOTHING happens and I am seriously going crazy. Wondering if this is happening to anyone else or if there is an idea on how to fix this. I contacted support and they just showed me a video where they could add a link to my site. (not helpful - sometimes I can too!) I have tried Firefox, Chrome, Safari, Chrome in incognito and making sure I had my editor fully expanded. NOTHING has helped. Also when I click on the text size option (normal h1, h2 etc) the dropdown is transparent making it hard to see - not a major thing but I think these are connected. Neither were a problem until recently when they tweaked the editing interface... thanks for any thoughts. I really don't want to have to try and migrate to wordpress or elsewhere...
  3. Site URL: https://www.glidstudio.ch/ Hello, For some reason, my website is not displaying my animated logo in the footer. It has been working for months properly, and now it's showing white. Can you please help me figure out what is going on? I tried re uploading the image and the problem persists. I can see the logo when I am in editing mode. As soon as I put Done, the logo goes invisible. Any thoughts? www.glidstudio.ch
  4. Site URL: https://www.campuspa.com/ If you visit the site on mobile, when you scroll down from the top of the page, the background image and header text "grows" a bit for the first ~1.5cm of scrolling before finalizing in a slightly larger size. It looks pretty messy and I can't figure out how to fix it. I thought it might have something to do with having a fixed header, but I tried changing the header settings to no avail. Any suggestions greatly appreciated!
  5. Site URL: http://www.womenentrepreneursinc.com This is happening on every single one of my squarespace websites, not just on a specific page. I would make a specific customer service report with this, but I have to be frank, I will not sit there and remove every line of code from all of my websites for Squarespace to try and diagnose the issue. Clearly this is an issue on Squarespace's end, but I want to see if anybody else is experiencing this issue today, and whether they have figured out how to get around the problem.
  6. Site URL: https://unwrp.com Hello, Has anyone else noticed this bug? Something is going on with my commerce site. This is the second time that I noticed that all on my in-stock inventory was changed to out of stock. This is my peak season and this CAN NOT HAPPEN. My customers are emailing and that's what alerts me that my whole website now says everything is sold out when that is not the case. I am losing money because I don't know how long this has been going on for. HELP!
  7. Site URL: https://www.lotushealing.fr/home-en Hello everyone! My website is broken on mobile and I can't figure out why. It is about the "Bookings" tab in the navigation menu. It shows up and works on computer, but on mobile, it doesn't. This tab belongs to an English section of the website https://www.lotushealing.fr/home-en This is what I have in Design > Custom CSS /*HOVER COLOR*/ .header-nav-wrapper a:hover { color: #78b094 !important; transition: width 1s; } /*LANGUAGE BUTTON ENG*/ .header-nav-item [href*="home-en"] { font-size: 11px; color: white !important; background-color: #78b094; padding: 0.1rem 0.9rem !important; border-radius: 0.9rem } /*LANGUAGE BUTTON FR*/ .header-nav-item [href*="home"] { font-size: 11px; color: white !important; background-color: #78b094; padding: 0.1rem 0.9rem !important; border-radius: 0.9rem } And what i have in the home-en page - used to hide the French Language Navigation Links - used to redirect the homepage button to the right language <style> #header .header-nav-item:nth-child(1) { display:none } #header .header-nav-item:nth-child(2) { display:none } #header .header-nav-item:nth-child(3) { display:none } #header .header-nav-item:nth-child(4) { display:none } #header .header-nav-item:nth-child(5) { display:none } </style> <style> @media screen and (max-width:1511px) { #header .header-menu-nav-item:nth-child(1) { display:none } #header .header-menu-nav-item:nth-child(2) { display:none } #header .header-menu-nav-item:nth-child(3) { display:none } #header .header-menu-nav-item:nth-child(4) { display:none } #header .header-menu-nav-item:nth-child(5) { display:none } } </style> <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.5.1/jquery.min.js"></script> <script> $(document).ready(function() { $('a#site-title').attr('href','/home-en'); }); </script> Does anyone know how to fix this? Love n blessings ❤️
  8. Site URL: https://www.vigil.global/ Hi Everyone Really looking for some help and assistance here! I added a newsletter sign up in the footer of the website using a square space form. I was also playing around with Mailchimp popup forms but have removed them yet my problem is still persisting. When I go to test the form but trying to fill it in it automatically refreshes the page. This happens both on mobile and desktop. SquareSpace help said they were unable to assist me as Because the issue was resolved by disabling scripts, the problem is likely caused by custom code you’ve added to your site. Troubleshooting code falls outside our scope of support, so we can’t pinpoint the exact code responsible for the issue. I’d recommend reviewing any custom scripts you’ve added to code blocks or code injection and try removing them one at a time to determine which one is causing an issue. Our website guy made most of this website, he is on paternity leave so trying not to bother him unless absolutely necessary. Rather than going in and deleting every code as an experiment does anyone have any other fixes they can offer?? A bit desperate here! Thanks!
  9. version: squarespace 7.1 in Gallery section, trying to drag and reorder the images, then after the move, a bunch surrounding images shuffle around automatically for no reason. say at first I have images 01, 02, 03... to 98, 97, 99, 100 the 97 and 98 are in a reverse order, so I drag 97 to the place before 98, then after I release the mouse, suddenly the images move again on their own, then a bunch of adjacent numbers shuffle around and become like 92, 96, 97, 94, 98, 93, 95, 99, 100... Why does this happen? Seems more frequent when there's a large quantity of images.
  10. Site URL: https://www.ramonzelada.com/ Hi, It's been a few days since I realized that an automatic chatbot is installed in all pages of my Squarespace website (www.ramonzelada.com). Please see the attached picture. It's a screenshot from my phone but it happens on the desktop version too. The chatbot is on the bottom right corner of the page and it messes with the navigation, because it also adds up to the cookies banner that emerges at the same spot. Anyway, How do I disable this chat completely from my entire website? Thank you,
  11. Site URL: https://www.tessawegert.com/contact Site URL: https://www.tessawegert.com/contact The header image on my client's page(s) has a focal point set; however–– when the image loads, it shows the image centred for a split second before "jumping" to the set focal point, and the header section size seems to change. Wondering if there's a solve for this as it only seems to happen on these two pages. Any help much appreciated. <3 https://www.tessawegert.com/contact https://www.tessawegert.com/about
  12. Site URL: https://www.grapesodastudio.uk/ hello almighty and gracious squaremind, having an issue with a promotional popup on mobile where the pop-up appears without it's background image and unusually low on the phone screen. Images should show the desktop and mobile emulated (it does exactly the same thing on actual phones) situations Have tried using in the custom CSS .sqs-slide-wrapper[data-slide-type="popup-overlay"] .sqs-slide-container[data-slide-type="popup-overlay"].overlay-mobile-styles-enabled .group-copy { background: url("IMAGE URL"); } to force the image in (code snippet stolen from another pop up post) - but to no avail I've tried targeting various classes of .sqs-slide-wrapper to try and force the position to be at the top but can only make it behave by turning things off in dev tools in chrome If i turn off .sqs-popup-overlay - top:auto i can then use the dev tools to make it lookright but then can't work out how to make the same thing happen by adding css to the custom css Has anyone got a suggestion of how to make the bleeping thing behave as it should? Thanks
  13. Site URL: https://www.birminghamearlyyearsnetworks.org/ Hey all,I just started a temporary retainer for a public organisation with a site built in 7.1.I've not done a huge amount of work on it yet because each time I try, the site crashes! Squarespace doesn't seem to have any problems today, so I'm wondering what, if anything, can make a site particularly glitchy? And if there's anything I can do to help it.Thank you!
  14. In trying to create a parallax-like home page I used the Image Effect Tilt. It seems however that it only works on the first background image and not consequent ones. Anyone else having this issue or know of a fix? Alternatively, will Parallax ever become a feature on 7.1? It seems such a normal feature for website nowadays and having that as the only reason to upgrade the website to Business does not sit well with clients.
  15. Site URL: https://jws.community Hello! I am using a summary block to pull in testimonial quotes in blog format. However, after adding the summary block, I noticed that page width increases. When I open the summary block editor, I click Design and then change the Number Of Items to 30, and it adds to the page width of the entire page. In other words, if I visit the homepage and scroll to the left, there is added white space margin on the right hand side. If I change the Number Of Items to 15, it solves the problem -- but I have more than 15 items I need to display. Curiously, using this same setup on the pages called Jen, NYC Classes, Online Classes, and Events, I do not have the same issue. (Even though the Number Of Items on these pages is still set to 30, maybe it is because I have fewer posts to display from these blogs.) I have tried creating a new blog and populating it with the same posts but it results in the same problem. Please help! Thanks in advance. Password to access site is jws.
  16. Site URL: https://tgtfresh.com/ Recently, I became aware of the fact that all of my sections are only vertically centered in edit, and would move closer to the top when not in edit mode. I manually centered some of them by css padding, but, I still can't find the reason behind this. Could this be a result of one of my earlier code injections? (This problem exists universally throughout the site, I'm currently using css padding to make them appear centered) Thanks!
  17. Hi all, I'm trying to create a collapsible FAQ section using markdown blocks. The collapsing part works fine. However, Every time I try to add a hyperlink inside of a markdown block, the page freezes and I have to restart my browser. Can anyone else replicate this error and/or offer advice? This is the page I'm working on - https://redesign-90-day-biz.squarespace.com/program-20. Thanks!
  18. Site URL: https://www.mamascoach.com Hey all, I have NEVER had complete loss of responsive design on my squarespace site before. My paragraph text is just completely unresponsive. I can't find any CSS that is impacting it. Does anyone have any ideas? password to my site is "password" See picture below:
  19. Site URL: https://www.harmony-bodyworkenergy.com/ This is a website I created a year ago with 7.0 with a lot of custom editing. Recently I was looking at the live site and there appears to be extra space below images - to be clear, this was not the case when I launched the site. This issue appears to be happening with most of the images on all pages. I am not quite sure what is causing this and I am hopeful someone can help out! I have been in 7.1 land lately, so its been a while since I peeked at the backend of a 7.0 site.
  20. Site URL: https://www.curecancer.com.au/events Hi All, Our events page, which normally displays as a gallery block, has decided to not display any of the events that are in the gallery block on the page. https://www.curecancer.com.au/events We have tried removing CSS components and creating a new page with the same block / re-adding in events, but they are not displaying. Ideally, the page should look like our fundraise page and display in a grid pattern - https://www.curecancer.com.au/fundraise-for-cancer-research
  21. This was my first time running into this bug, but maybe it's not new. • I edited a variant option title. (Changed it from “Add Additional…” to “Additional…”) • It re-added 45 variant combinations I had deleted. • It wouldn’t let me delete them and it wouldn’t let me save my changes— it said I had duplicate sku’s. • I tried to edit the sku’s — couldn’t do that either. • I exited out of everything, logged out, logged back in, closed the browser, reopened... same results no matter what I did. I was going to have to delete the whole variant option and manually reenter all 155 prices and sku’s just because I wanted to take a word off the option title. Thankfully I thought to open it in Classic Editor and I fixed the title in 5 seconds without it re-adding the 45 deleted variants or changing the sku’s or any of that mess. It was baffling.
  22. Site URL: https://www.lafondamentale.com/ Hello to all, I have a problem with my Squarespace website : I’m trying to set a paywall, by integrating a code that is going to help blocking some content that I will actually sell a price to unlock. That paywall is held by Memberspace who is the company who also generated that code I’m trying to inject in my pages ; it's called the "extra security code". This code works just perfectly fine on certain page (any individual pages) of my Squarespace website but does bug on other > the Blog pages. My blog pages or composed of an Index pages (comparable to a file) and a group of multiple sub-pages that are my Blog pages. Now, to be able to work properly, the paywall code is supposed to be injected in the index page AND on each of the sub pages. I have already added the code in the index page in > Settings > Advanced > Injection in the Header, and that seems to work fine but the problem arrives when I try to integrate the same code in the Blog pages using the Code Block. In order to avoid any lost on my content I have duplicated one of my blog page to test the integration and > as soon as I add the code in a code block, the whole content of the page itself turns black-out in white, with no access to the actual buttons and to the editor mode... I am send here attached a couple of screenshots to illustrate my point and an image with the code. I would like to add that the version of my website is already a Premium version. I am suppose to launch my website this wednesday 15/09/2021. Many thanks,
  23. Site URL: http://casablancacocktailclub.com Site: casablancacocktailclub.com Hey all, Looks like squarespace has bugged out and just isn't displaying my footer at mobile size. I really don't understand why. Is anyone else experiencing this and has anyone found a fix? Look forward to hearing back! All the best, Asa
  24. Site URL: https://connectedcampers.squarespace.com/ Hey Squarespace community, looking for a little help on how to fix this, or recognition of a bug that needs ironed out at Squarespace side. In passages of text, when looking at the site on mobile, I'm seeing it split words across two lines, forcing a single letter on it's own to the line below. Very odd and surely it's programmed to line break entire words (or atleast hyphenate them if there's a line split). See the screenshot attached. Hopefully some of you can help me to figure this out as I'm a little stuck and puzzled with this one! Website: https://connectedcampers.squarespace.com/ Pass: sillysausages All the best, Asa
  25. Site URL: https://www.wyzedge.com/solar-states Hi, I'm having issues with the my website is loading one of my pages towards the middle/bottom, like if some had automatically clicked an anchor link. As seen here: https://www.wyzedge.com/solar-states I do have code injections to show the Google Slides, I'm not sure what is causing this. Would anyone have any ideas on how have it not shoot down towards the bottom? @tuanphan
  • Create New...