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Susana_SQSP

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Everything posted by Susana_SQSP

  1. Hi @qsgroup, Templates in the Bedford family don't support slideshow banners within an Index Page. Only Layout and Blog Pages offer that. As an alternative, you might want to switch your template to one in the Brine family, which support that. For any further questions you might have, please reach out to Squarespace Customer Support for personalized assistance.
  2. Hi everyone, Thanks for the valuable input! For any feedback that you would like to be logged, contacting our Customer Support team would be the best approach. As per section 6 of the forum guidelines we don't track feature requests in this forum.
  3. Hey everyone, Thanks for posting about the issue you're experiencing while editing your site. Since this may involve some troubleshooting and be specific to only some set ups, please reach out to Squarespace Customer Support team directly for personalized assistance. With this, we will be closing this post.
  4. Hey @Formerlyy, Squarespace has a great help article that goes over creating rows and columns with blocks that might be a good starting point, if that it's what you're attempting to do: Moving blocks to customize layouts - Create columns and rows As a note, to create columns that are all the same width, you'll need to have a certain number of them as explained in the guide above. For any further questions, you might have please reach out to Customer Support for personalized assistance.
  5. Hey @ryannk, Thanks for the suggestion. I am happy to suggest this update to our development team on your behalf. While we can't guarantee an implementation, customer feedback is an important part of how we continue to improve our platform, so we appreciate your input. In the future, for any feature requests that you would like to be logged, contacting our Customer Support team would be the best approach. As per point 6 of the forum guidelines we don't track feature requests in this forum.
  6. Hi everyone, Thanks for posting about the issue you're experiencing with the Archive Block. Since this may involve some troubleshooting, please reach out to Squarespace Customer Support team directly for personalized assistance. With this, we will be closing this post.
  7. Hi @GregLassale, Thank you for flagging this issue. We’ve noted this for our Design and Engineering teams to review, and they’ll use this feedback when implementing fixes and improvements in future releases. For now, I am closing this post; for any further questions regarding this issue, please reach out to the Customer Support team.
  8. Hey @kjdawson1, While there isn't a search field in the 7.1 template store where you can type the template name to find it, there are two options you might want to consider: A. Select "All Templates" under the "Browse By" menu at the top left of the page. Then you can use cmd+f (Mac) or ctrl+f (Windows) to type the name of the template and quickly find it. B. Directly visit the template's demo site at https://templatename-demo.squarespace.com/. In this case, you'd be replacing the name of the template in the URL.
  9. Hey everyone, Thank you for flagging this issue. We’ve noted this for our Design and Engineering teams to review, and they’ll use this feedback when implementing fixes and improvements in future releases. For now, I am closing this post; for any further questions regarding this issue, please reach out to the Customer Support team. @ElleryMJ, just wanted to reiterate that as @paul2009 mentioned and it is stated in the Forum Guidelines we don't actively track bug reports in this forum. Thanks!
  10. Hi @wiverson, Thanks for the suggestion. We don't currently offer that feature, but I'd be happy to suggest it to our development team on your behalf. While we can't guarantee implementation of every suggestion, customer feedback is an important part of how we continue to improve our platform, so we appreciate your input. In the future, for any feedback that you would like to be logged, contacting our Customer Support team would be the best approach. As per section 6 of the forum guidelines we don't track feature requests in this forum.
  11. Hi everyone, Thanks for all the valuable input! For any feedback that you would like to be logged, contacting our Customer Support team would be the best approach. As per section 6 of the forum guidelines we don't track feature requests in this forum.
  12. Hey @larrykay, You could use a Newsletter Block for what you're trying to achieve and then just customize the post-submit message so it has a link to a page where you have uploaded your ebook as a link. You might want to keep that page in the Not Linked section of the Pages panel so it doesn't display on your site's navigation and protected with a password so it could be private. You'd need to include the page password in the Newsletter Block post-submit message as well. A more sophisticated way to go about that, would be using Email Campaigns (requires a separate subscription) and t
  13. Hi everyone, Thanks for the valuable input! For any feedback that you would like to be logged, contacting our Customer Support team would be the best approach. As per section 6 of the forum guidelines we don't track feature requests in this forum.
  14. Hi everyone, Thanks for the valuable input! For any feedback that you would like to be logged, contacting our Customer Support team would be the best approach. As per section 6 of the forum guidelines we don't track feature requests in this forum. Thanks!
  15. Hi @Madeline26, Following what Alei mentioned, just wanted to point out that any images you upload to your Squarespace site should be formatted according to the requirements outlined in this help article here: Formatting your images for display on the web If you have any further questions about this, please reach out to Squarespace Customer Support for personalized assistance.
  16. Hi @RayTipton94, Just wanted to call out that for any specific help you might need with building your site with Squarespace, you can reach out to Squarespace Customer Support for personalized assistance. If you prefer real time support, Squarespace also offers live chat assistance on most weekdays. Check out this help guide for more specifics: How do I contact Squarespace Customer Support? Additionally, if you are just getting started with your Squarespace site, Squarespace has a great video series that can get you off to a quick start. There's also a "Getting Started
  17. Hey everyone, Thanks for posting about the issues you've experienced while attempting to upload images to your site! They might often times be related to some browser settings and thus giving it a try to basic browser troubleshooting steps might be a good starting point. However, feel free to reach out to Squarespace Customer Support for personalized assistance should you need further help. For now I am closing this post.
  18. Hi @byharriet, Thank you for flagging this issue. We’ve noted this for our Design and Engineering teams to review, and they’ll use this feedback when implementing fixes and improvements in future releases. As a workaround for the time being, you might want to consider either copying/pasting the hex code you want to use, or alternatively type it manually without the hashtag, then add the hashtag at the end. For now, I am closing this post; for any further questions regarding this issue, please reach out to the Squarespace Customer Support team.
  19. Hi @SteveHumphries, It's possible to hide the summary items date in the Content tab > Primary/Secondary Metadata drop-down menus within the Summary Block editor. Check this Squarespace help article for more specifics: Summary Blocks - Choose the content
  20. Hi @FM26, SSL certificates for domains recently connected/registered might take up to 72 hours to be fully processed. Check out this Squarespace help article for further details: Troubleshooting SSL Besides that, you might also want to ensure secure preference is checked under Home > Settings > Advanced > Security Preference. See this guide for more specifics: Understanding SSL certificates - Choose SSL settings For any further personalized assistance you might need, please reach out to Squarespace Customer Support.
  21. Hi @RubenAlza, It seems that you've already worked on reducing the image size. I just would like to point out that Squarespace recommends keeping images below 500 KB with a width of 1500px to 2500px. So, if your image files are still heavier than that you might want to consider reducing them further. There's more information on image formatting guidelines in this help article here: Formatting your images for display on the web
  22. Hi @CodyCody, There's a Squarespace help article on image galleries, which can be a good starting point for you. Depending on your site's version there are a different options to create a carousel: Image galleries on Squarespace If you have any further questions, please reach out to Squarespace Customer Support for personalized assistance.
  23. Hi @PollyMis, Usually the image that will be displayed when sharing content from your site on social media is the Alternate Social Sharing Image. Check this help article for further details: How content displays in social posts - Which images display If you have already uploaded such an image, then I'd recommend having a look into the troubleshooting section of the guide I linked above. For any further questions you might have, please contact Squarespace Customer Support for personalized assistance.
  24. Hi everyone, Thanks for posting about this issue. Since this may involve some troubleshooting , please reach out to Squarespace Customer Support team directly for personalized assistance. As a note, per point 6 of the forum guidelines we don't track bug reports in this forum, so for any issues that you might experience with your site, I'd recommend contacting our Customer Support team. With this, we will be closing this post.
  25. Hey @JTMG, Afterpay is now available for Squarespace sites. 🙂 Check this help guide for further details: Accepting Afterpay As a note, in the future, for any feature requests that you would like to be logged, contacting our Customer Support team would be the best approach. As per point 6 of the forum guidelines we don't track feature requests in this forum. For now, I am closing this post.
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