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About Me




Expert ID

  1. I need to add VAT to JUST the shipping cost (UK based). Squarespace has informed me this isn't a built in-function they have at the moment, which isn't ideal. I was hoping someone else would have a workaround as there are many businesses who sell products that don't need VAT added to the products, just the shipping. Thank you
  2. Site URL: https://www.nscp.org/nscp-store Hello - we have a store with just 9 items - https://www.nscp.org/nscp-store I'm looking for help to set up simple flat shipping rates and adding taxes - this may be done with an extension but I'll still need help most likely at your hourly rate. Thanks in advance.
  3. Site URL: https://www.gochemtek.com/ Hi everyone! Does anyone know how to make a flat-fee shipping zone with individual states or know where this has been answered already? I could only find the shipping zone option worked with countries, not states - even though the Support article here says it can work with states. We are undercharging on shipping to Alaska with our Fedex-calculated rates and need to add a flat fee, weight-based (essentially any method at this point) onto Alaska orders. Any help or advice is appreciated. Thanks!
  4. Hello, I searched the forums, but could not find the answer. This is my first post. I setup pickup delivery options using the new feature. However, I am trying to edit the Ready for Pickup email notification, but can't seem to find where the information is being pulled. The email information is greyed out (See screenshot below). I am not sure where the address or hours are being pulled from. I tried editing a few fields, including settings, business information, but no matter what I have tried the test emails come back with the generic info as shown below. Ideally, I would be able to remove the address and hours as I do not own a physical business and pickup location and time varies by order. Any help would be appreciated. Thanks in advance.
  5. Hi, I'm wondering how I could set a default "Ship To" address (this would be the address of our physical shop) for local pickup orders. The use case scenario would be: A customer places an order on our Squarespace store for local pickup. A default "Ship To" address would be populated with our physical shop's address With a default Ship To address, local pickup orders would be exported/synced to Shipstation Does anyone know how this would be done? It would be greatly appreciated that way we can continue to do all of our order fulfillment through Shipstation without our employees needing to have logins to both Shipstation and Squarespace. We would setup an automation rule in Shipstation to tag all local pickup orders (those with our shop's address as the "ship to" address) so that we can fulfill the orders separately and have them ready for pick up instead of purchasing a shipping label.
  6. Hi, Could anyone provide me with more info on how to integrate a shipping service into my shop? I would like to use Sendcloud but there is no integration available for this service. Thanks in advance!
  7. Site URL: https://icamanufacturingtest.squarespace.com/ My client has had an online store for a few years now. Typically we sell a lot of smaller items, but we offer much larger ones. We use Fed Ex or UPS for these larger products. Setting up the shipping on our new Squarespace store, I can't have the product size above 24x24x20. It's telling me its oversized. I regularly ship 30x30x20 100lb orders, and have never had an issue with it. Is there some way I can override this feature and still utilize the carrier calculated function? We sell over 900 different products ranging from .001oz capacitors, to 120 lb power supplies. As we ship to the entire USA, we can't just set a flat rate for everything. I've already set up the custom boxes for each carrier. "With FedEx Express® U.S. services, you can ship packages up to 150 lbs.; up to 119" in length and 165" in length and girth." Directly from FedEx. Has anybody else encountered this problem? More importantly is there a way to tell the website my products aren't overweight, allowing me to accurately calculate shipping cost?
  8. Site URL: https://www.survivaltechniques.co.uk/shop Hello! I am moving my shop over to Squarespace from BigCartel and can't find a way to register the correct shipping for my products. I sell a range of paintings, prints and canvas bags which have a big range of shipping prices, ie a painting is going to cost a lot more to send than an A3 print. I can only find an option to set shipping rates by weight or flat rate, neither of which work as customers often buy a combination of products, which each need to be packaged separately. Is there a way I can set a shipping rate per product? I used to have my shop with BigCartel and it was very easy to set a specific shipping rate for each product. The current options in Squarespace are driving me crazy with how inflexible they are. Any help would be much appreciated. This is my shop: https://www.survivaltechniques.co.uk/shop
  9. Hello, im helping my client ecommerce, and want to using ems pos indonesia shipping from bali, anybody has experience using ems in squarespace?
  10. Hi there! I'm wondering if anyone knows how to sync a Gift Message in Squarespace (which I've already set up on the checkout page) to EasyShip? EasyShip has a field called Buyer's Notes, but it's not syncing and I can't even figure out how to manually edit that field (or otherwise manually insert a message that could print on the Packing Slip). So far EasyShip customer service can't answer my question. I would sincerely appreciate any assistance! I'm so close to being able to launch my website after a gazillion hours of working on everything...but Squarespace makes everything around gifts super challenging. THANK YOU! - Stacy
  11. I sell trading cards and want to make sure they are shipped properly insured. How can I set up a shipping calculator that invokes different prices based on the total order value? For example, order under 50 costs 2.45, 50-100 costs 3.20, 101-500 costs 6.85 and so on.
  12. Site URL: http://www.bucci.paris I set up different shipping options by country. I have already prepared costs for a few countries but I don't know why USA costs (which is the most expensive) is displayed by default. It's only when i validate the payment that it's possible to change te shipping option. Is it possible propose to the customer to change the shipping cost before validating the payment ?
  13. Site URL: http://www.anchoredshrimp.com Will per item shipping rates ever be an option on Squarespace? My shop currently has two shipping options for seafood items. ($25 Flat Rate Ground and $45 Flat Rate Air.) I can't use the carrier calculating shipping because the real cost of shipping 20lbs perishable packages is indeed costly. (I do add shipping cost to the overall price of my items.) This way of setting up my store makes it so I can never have sell small items or merchandise. I would LOVE the option if a customer wanted to buy just a T shirt for $15 it would simply just have a free shipping automatically selected. If a customer wanted to have a t shirt and a seafood item the $25 and $45 options will be available to select. Shopify is one platform I see starting to tackle this issue this year however it still seems like a complicated process with them. They do item shipping by "profiles." Squarespace is one of the biggest ecommerce platforms out there.. how is this still not an option yet? I have seen multiple questions about this. Does Squarespace just ignore suggestions?
  14. Site URL: http://megumiorganics.com It seems that Squarespace does not have a GRAMS option. My products are not heavy and need the proper weight input for shipping. Any suggestions? Squarespace needs to add the options right away.
  15. How do you deal with partial shipments? I have some items coming from Printful, and some items I am fulfilling myself. In this case, how do you notify the customer about partial shipments and tracking?
  16. Site URL: https://www.lingstergames.com/ Hello hive mind! I have issues with International shipping. I currently use Easyship, and though they do international shipping, I can't reflect that across to Squarespace. Squarespace only allows shipping to the US. If it's international, it's flat rate. I can't ship a box the same to Canada as well as Germany. I've lost every potential customer I had in the month of February because of international customers. In fact, I've lost 45% of my revenue due to this problem. How do I fix this so I can get customers from international sources?
  17. Hi all As the title says - I'm working on a store for a client and they need to have a minimum/maximum order quantity. I can find where to set minimum order by price but no options for quantity. Is this possible in squarespace or would it be better to set as variants such as "pack of 10", "pack of 20" etc?
  18. Hello, hoping someone can help because i never hear back from customer service. I need to put a minimum order quantity on some of my items in my ecommerce store. Example: customer needs to order a quantity of 50 or more for the same item to place an order. How do i do this? I am subscribed to the Business subscription.
  19. Hi, I'm currently building my ecommerce and I am struggling with the last weight range because it is set to infinity and I cannot leave it with a nil amount, neither with a fictive amount. I need to set only 10 weight ranges, the last one being the "45kg to 50kg". If eventually an order equals 70 kg than I will send 2 shipments of 35 kg and I will charge the client respectively twice the cost of the range "30kg to 35kg" (35kg x2=70kg). Therefore in that case, at the E-shop checkout level, this order should not be loaded with a wrong/fictive shipping fee and I need also the order to be kept on hold (payment shouldn't be done). After contacting the client, I need to be able to intervene manually by inputting the correct shipping fees and than, processed the payment order. Are there solutions to achieve that?... by coding perhaps and who could help me on the coding? Many thanks!
  20. Hello, My client has their own shipping provider which isn't FEDex / UPS / USPS. But they still want to calculate their shipping rates based on the volume of the package being delivered. They will be shipping products out from India to all countries and within India as well. Will Carrier Calculated Shipping work for them? Can someone explain to me how Carrier Calculated shipping actually works? Does it mean that if we use this, products MUST be shipped using FedEX / UPS / USPS? Cause from the Squarespace support page it says it only supports for shipping within the US. Any clarification would be appreciated.
  21. Site URL: https://deb-bailey.com/shop/p/inside-out-book Hello. I have set up 2 products, both with 4 shipping options. I also added a 'Fee per Item' for each shipping option. It is my understanding that it should work like this; Purchase 1 book + $12 shipping = Total $12 Purchase 2 books + $12 shipping + $5 Fee per item = Total $17 The problem is when someone is buying 1 book it's charging them $17 shipping (adding them both together). What am I doing wrong? Thanks! Claire.
  22. There are a variety of details to consider when setting up your online store, all in service of the ultimate goal: helping your customers find what they’re looking for and complete checkout smoothly. Get a head start by brainstorming tags, categories, and subcategories so customers can quickly find what they are looking for and browse related items. Think early on about which shipping options and potential discount codes might serve you best. These kinds of decisions can have a direct impact on performance. How do you make sure your online store is set up for success? Share in the comments below!
  23. I know this is a really dumb question but please bear with me. I have read every article and am still struggling with setting up shipping costs. I own a retail shop and want to sell items on squarespace that vary greatly in weight and size. I'm trying to figure out how to set up shipping and not lose money. If I integrate with a shipper such as ShipBob or Easyship and go with carrier calculated rates then do I need to know the weight and dimensions of the items AFTER they are boxed up? Meaning, would I need to have specific box sizes for each product in order to charge consistantly the same? Sorry, this is one area that I'm having a tough time with.
  24. skmade

    APO shipping

    Hello, looking for advice on what has been the best way for you to make shipping to APO/FPO addresses possible. Thank you so much!!
  25. I am trying to have the tax amount for other states populate but it is not working. Does anyone know how to fix this?
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