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Found 12 results

  1. I've been running into an issue with offering free local pick-up to those eligible by zip code. Because the local pick-up shipping option is free, it becomes the default. What I've been finding is customers who have that shipping option available to them don't realize there is a local pick-up option and they breeze over the shipping option choices. When I get an order with the local pick-up option chosen, I end up emailing the customer ensure they meant to "choose" that option. More often than not they didn't even realize it and then I have to figure out a way to charge shipping second hand. I want to offer a free local pick-up but I also want that choice to be a conscious decision (I don't want it to be the default). Does anyone have a creative work around they could share? I had thought about charging shipping and then refunding but that is too inefficient and the cost of shipping is such a barrier to purchasing, especially for my local customers.
  2. Website is currently set up to sell coffee to the United States only with a flat rate shipping charge. Client would like to offer free shipping on orders over qty. 4 but also include Canada and Mexico. Only orders being delivered to the Untied States could be for less than qty.4. Wondering how to set this up? I know there can be coding to enable shipping minimums and I could change the shipping zones, but then how can I keep the ability for small orders with chargeable shipping to be able to be delivered in the US.
  3. Hello, this is my site https://www.wundertree.co/. I have three different flat shipping rates. I operate in Berlin, Germany. Is it possible to automate the shipping charge based off of the address the customer enters in checkout? Thank you 🙂
  4. Hi, there is a serious loophole that I need to know when you'll fix this. I've had a couple of discussions with your technical department with the acknowledgment that this is a loophole. I need some forecast of when it will be corrected. To rehash the problem. When setting up the taxes, each area has their designated tax amounts. When doing free shipping or in my case free pick-up, the taxes should be based on the local taxes, not the billing address of the customer. Savvy customers are discovering they can avoid the local tax amount if they have a credit card in a jurisdiction that is outside of our selling area, selecting free shipping, pick-up, and not being charged local taxes. We are losing revenue because now we have to remit the tax for the unforseen loophole. I was told that this is something that would be addressed in the near future. I have had another transaction exploiting this loophole and need to know when Squarespace might have this resolved.
  5. My Issue: Whilst I also require a UK shipping option (my home/domestic area), the 'Add Shipping Option’ facility does not provide for ONE ‘Europe’ shipping zone (as with United States/54 States and Canada/13 Provinces) which means it is necessary to enter each European country/option individually. Solution: Provide a ‘Europe’ shipping option/zone. Enquiry: Can a member of this forum, or a Squarespace specialist with experience using the platform, share any workarounds and tools you have discovered whilst modifying your own site, to implement my proposed solution? Thank you
  6. I want to offer free shipping if a customer buys one item. But if they buy 2, I'll need to charge priority mail rate. Any ideas how to do this?
  7. Hi Everyone, has anyone found out how you can either disable shipping to Highlands and Islands or specify a different rate for there? Am I correct in thinking Squarespace still hasn't got regional shipping options for UK? Thanks! Anna
  8. On my website I sell products to USA and another country. Some of my products are available for both countries and others are not. The problem is that I want to offer specific products to ship just to USA. How do I do that? Thanks.
  9. I'd like for certain items to only be able to be shipped within Australia. I still have items that I want to be able to ship internationally however not all of them. Is there any way I can set specific shipping locations for specific items in my inventory ??
  10. I'm setting up a site for late night food delivery. The e commerce sites have shipping options but not scheduling options and the schedulers won't let me use 9pm-2am as an option. Does squarespace have an option for me, or should do i need to build a wordpress site?
  11. Hi all, any ideas how to make one product ship to one country only while all other products ship internationally? Tagging you @Paul2009 because if anyone knows i'm sure you will :)
  12. I already have a webshop, but I'm considering to change system. At the moment an email is automatically sent to the right supplier when an order is received. Can Squarespace do something similar?
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