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  1. Site URL: https://seahorse-soybean-ygpf.squarespace.com/ I manage an artist cooperative and some of our works are not reasonable to ship and need to be local pick up only. I know how to make a "flat rate" local pick up option, but I don't see a way to specify that a particular product should be available only for local pickup. Any ideas? I'm open to plugins or even coding a workaround myself (but it would be great if there is something already existing).
  2. Site URL: https://www.survivaltechniques.co.uk/shop Hello! I am moving my shop over to Squarespace from BigCartel and can't find a way to register the correct shipping for my products. I sell a range of paintings, prints and canvas bags which have a big range of shipping prices, ie a painting is going to cost a lot more to send than an A3 print. I can only find an option to set shipping rates by weight or flat rate, neither of which work as customers often buy a combination of products, which each need to be packaged separately. Is there a way I can set a shipping rate per product
  3. Site URL: https://www.angelzplay.com I am trying to set up my new store. I sell paintings as well as products through printfuls integration. My question is what is everyone doing to get shipping to charge correctly since printful charges different shipping for everything and additional shipping on multiple items? Im losing my mind trying to figure this out. Does every item need to have weight and dimensions added in and then hope for the best when calculating shipping through UPS for example?
  4. When I go to the checkout page, it automatically shows the international fee which is the highest fee I charge, and that is before I enter any address details. If someone in the UK adds something to their cart, even though the price will be say £3 shipping, they will initially see £10 shipping and this might put them off buying. How do I change this? I would rather it say nothing at all until someone enters their shipping address.
  5. We are a small business that sells handbags of many sizes. We use carrier calculated shipping which works just fine for our mid sized and larger bags. Currently, we are have 3 shipping options that show up on our site: Retail Ground, Priority, and Priority Express. The Retail Ground option is only 5 cents less than priority, and no matter how much we tweak the dimensions and weights on our smaller bags, the lowest price we can populate is $8.20. We have the option within Ship Easy to ship First Class on these smaller items, but Squarespace will not give us the option. We are losing sales
  6. Site URL: https://www.crliquidators.com Is there any way to add first class shipping to the carrier calculated rates in version 7.1? We sell physical products and the shipping rates are ridiculous. We are currently offering free shipping to the U.S. and relying on the honesty of our international buyers to contact us before they purchase the items to get a quote from us. This is not ideal but it is the only way we can figure out as a temporary solution.
  7. Site URL: https://tankerfitness.squarespace.com/ How can I eliminate payment option from the checkout page??? I want customer to process the order with purchase order invoice. Let say a customer go on the site, add items to the cart and go the check out cart and only provide "Name", "Address" & "Contact number" to process the order. Thank You M. Asim
  8. Site URL: https://sashalennonpottery.com/ I sell physical goods, and I have upgraded my site to included carrier calculated shipping rates at checkout. Most of my goods require a box for shipping, but I recently started selling stickers. Stickers are flat, and don't need to be shipped in a box. I want the calculated shipping when shipping only stickers to be $0.55 (the cost of a stamp). I can't find a way to manipulate the carrier calculator to know to place the items in an envelope and not a box. I have tried creating a flat rate shipping option, but since I can't apply shipping opti
  9. How do you deal with partial shipments? I have some items coming from Printful, and some items I am fulfilling myself. In this case, how do you notify the customer about partial shipments and tracking?
  10. Hello, I have a BIG problem with the new e-commerce site I am about to launch in Spain. I need to have different shipping costs depending on postal codes. I have read this is only available for USA and Canada, how can this be possible? Not even the advanced commerce plan supports this... I have been doing research to see if there is a plugin we can integrate to change this and I cant seem to find any solutions.... Has anyone solved this problem? Thanks a bunch!
  11. Site URL: https://www.subliminalsf.com Is there a way to modify the shipping address for an order after a customer has made it? Had someone email me asking to change the shipping address, and I know I can leave myself an internal note, but is there a way to change it so it shows up properly on the packing slip/shipping label?
  12. Site URL: https://www.wholebodybeautiful.com/kauai-food-menu Hi, is there any way to change the wording on the commerce checkout section. I want to change where it says 'shipping' (and each subsequent mention of shipping in this section) to 'Delivery' https://www.wholebodybeautiful.com/kauai-food-menu password: menu Thank you 🙂
  13. Site URL: https://www.phelpsrefinishing.com/ Tips, please, on how to list dimensions for a product that will always ship in more than one package -- because part of it is drop shipped from another location. Some of my client's products are shipped from the manufacturer's warehouse in Buffalo, NY. Other products are shipped separately from my client's own warehouse in Texas. A customer may combine these in one order. And my client offers some packages as products -- which combine products from both locations into one product. Need help in thinking this through! My cl
  14. Hey, I just was wondering on how these shipping options will work out? So for now I’m until I upgrade my plan to the advanced plan/ or I would call it the business+ plan, I was wondering on how customers can track their orders, even when the shipping option isn’t linked to a shipping carrier like ex.FedEX. I was also wondering how I can make this work, because I don’t quite understand the fla rate shipping options yet 😅. So if anyone know anything about shipping, please help me out. Thank you!
  15. Site URL: https://antelope-octagon-t69s.squarespace.com/ Is there a way to change the shipping (Zip Code) to UK Postcodes? Many thanks, Oliver
  16. Hi, I'm from the UK, Squarespace seems to get getting pretty big outside of the US. Currently when (UK) Customers go to our checkout page they get greeted with a hefty looking shipping charge. However, this shipping charge is for international shipping as the system has the default country destination set as USA. Our shipping within the UK is free and people seeing the shipping charge straight away on the checkout page is likely to be a real put off and therefore loss of sale (even though they have not yet put in their address). REQUEST: Please can Squarespace allow the change of t
  17. I'm trying to streamline my shipping options, and also make them more clear so customers know what to expect. I want to define USPS First Class vs Priority, etc. But because first class can only be on packages up to 16 oz, when the automated final option includes up to infinity, it complicates things. Since first class mail stops at 1 lb. I want an order that is say 5oz, to be able to choose first class, or priority. But if someone who has a 2lb package is choosing shipping, this means they'll see a first class option in their options. Even though it isn't an actual option for their package we
  18. Site URL: http://www.cubia.com.au Hi Guys! I am selling an item that is only available for local pickup - I do not want to offer shipping. The customer needs to purchase the item on my website, and then I will email them when their order is ready for collection. 1. Is there anyway to remove the shipping information field at checkout? 2. On the invoice that the customer receives, it states that they will be notified when the item has shipped. Is there anyway to change the invoice so it does not say this? 3. This is a long shot, is there anyway to email the customer advising
  19. Site URL: http://www.avocadomalaga.com Hello everyone!After starting to develop the website, I try to link my e-commerce with the parcel delivery company in charge of the orders. In my case, the company is GLS. From GLS they tell me that they have plugins for a number of platforms within which there IS NO Squarespace. I would like to know if anyone has used any plugin for this shipping company. Thanks to all of you
  20. Site URL: http://www.masaj.me/shop Hi there, hoping that someone can help with my query! In the buildup to Christmas we want to add additional options to the checkout page of our online shop, so that people can pay an extra £1 or so to add giftwrap, etc to their order. It would be ideal if there was an option to add this as part of the checkout flow instead of as a separate 'product' in the store, in order to capitalise on this offer. We can make custom forms etc, but I can't figure out how to charge extra for additional services/products as part of the checkout flow. Any advi
  21. Site URL: http://www.niagarafilm.co Does anybody know if there is any plan for shipping by store options? I have 3 different store pages on my site as I run a small scale film lab, I sell cameras/film, and im planning on selling shirts. The issue i'm having though it Setting up shipping for each is impossible. The film lab I want the options to pay flat rate for shipping, dispose of the negatives, pay for me to drop them off if they're local or let them pick them up. The cameras I want just a shipping cost, drop off, or pick up option, and for the shirts i'll be using printful and need
  22. Site URL: https://www.guyhepnereditions.com/ Hi all! Does anyone know of any work arounds or shipping integrations what work well with Squarespace that offer multi-origin shipping? Or a way to assign a specific shipping option to specific products? A client I built a website for is an art gallery that ships various artworks and products from different locations around the world. For example: The gallery is located in NYC, however many of it's collaborators and artists are based in Europe - sometimes the products that we have available in e-commerce need to ship from an artist's stu
  23. I have a digital file product line that I sell. My problem is I personally do not have the digital file for the customer to download, it comes from the designer to my customer directly. So when entering the product, I can not make it a digital file without uploading an actual file. Therefore, I had to make it a physical product. Now my issue is even though I left it 0 lbs. for weight, my customers will still get charged a shipping fee. I cannot figure out how to make just a certain product category free shipping. None of the discount options work here. Any thoughts on how I can do this?
  24. Site URL: http://www.anchoredshrimp.com Will per item shipping rates ever be an option on Squarespace? My shop currently has two shipping options for seafood items. ($25 Flat Rate Ground and $45 Flat Rate Air.) I can't use the carrier calculating shipping because the real cost of shipping 20lbs perishable packages is indeed costly. (I do add shipping cost to the overall price of my items.) This way of setting up my store makes it so I can never have sell small items or merchandise. I would LOVE the option if a customer wanted to buy just a T shirt for $15 it would
  25. Site URL: https://www.thereactoriscritical.com/ So, I've noticed this same issue before with letters, but I'm finding the same deal pop up way more often now that I've started shipping one of our new items with large flat envelopes, and a lot more people are asking what's going on. Whenever I try to ship an order as either a First Class envelope or First Class large flat envelope, Shipstation/Stamps.com doesn't provide us a tracking number for it. Squarespace, however, does, and I don't know how or where it's getting it, and the number it provides to customers doesn't actually work when
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