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Found 43 results

  1. Site URL: https://www.rawfusion.co.uk/shop Hi How do we go about giving free shipping above a certain order quantity? Say if someone orders above 50 euros for example
  2. Has anyone else encountered an issue with using the ShipStation extension not pulling product variants or images from the site? I've got support tickets out on both platforms, but they seem to be pointing the finger at each other rather than working on a fix for the last two weeks.
  3. Hi, How to I specify two different shipping locations being my home country of Australia and The Rest of the World?
  4. Site URL: http://www.lostmap.com/club Hi there ... first time poster, please go easy on me if this question has been asked a million times. I couldn't find an answer to it, when i did a search. I'm wondering if it is possible to change the shipping costs on a subscription product, and for it to be implemented on existing subscribers? Postage in the UK has just gone up, and so I adjusted the shipping costs on my subscription product by £0.10. I currently have 245 subscribers to this product, and only brand new subscribers are having to pay the new adjusted shipping cost (which is £0.70). All existing subscribers are paying £0.60. I asked Squarespace about this via email, and their advice was to have my existing customers cancel their subscription, and then resubscribe ... but I desperately don't want to do this, as i'm positive i'll lose a significant bunch of customers. It seems unfair, to me. Is anyone else experiencing this problem? Is change possible?
  5. I have a digital file product line that I sell. My problem is I personally do not have the digital file for the customer to download, it comes from the designer to my customer directly. So when entering the product, I can not make it a digital file without uploading an actual file. Therefore, I had to make it a physical product. Now my issue is even though I left it 0 lbs. for weight, my customers will still get charged a shipping fee. I cannot figure out how to make just a certain product category free shipping. None of the discount options work here. Any thoughts on how I can do this? Jennifer
  6. Site URL: https://masondixonbakery.com I need the ability to make a set of items as in store pickup only. We have limited items that can ship and we need to offer our bistro menu items before we face similar restrictions to NYC. Please make this an option in the commerce function to limit single items shipping options to “In store pickup up only”. This will seriously hurt our business without this option.
  7. Site URL: https://www.caramunchies.com Hi! I'm running into an issue with customizing the checkout process for a client. She wants to offer three tiers of shipping: a) regular carrier calculated shipping for less than 5 items b) 5$ shipping for 5 items c) 50$ or more get free shipping Options A & C are easy enough to put in place but im not sure how you would address option B? Thanks so much for your help.
  8. Has anyone found a way to have shipping calculate based on item specific location? I am selling art from multiple artists, the item remains with them until it is sold, and then they ship it directly to the customer. I need shipping to calculate based on the location of the item, not the location of my business.
  9. Hey all - I have a client who wants to add a plugin to their site that will allow the ability to plug in a zip code and have the user alerted as to whether or not they currently service that area. I thought zipfinder was the answer, but that's just for specific locations (not a map delivery zone type plugin). Has anyone had experience with this? Any good solutions out there? Thanks in advance, x
  10. Hello, this is my site https://www.wundertree.co/. I have three different flat shipping rates. I operate in Berlin, Germany. Is it possible to automate the shipping charge based off of the address the customer enters in checkout? Thank you 🙂
  11. JFC

    Checkout in the UK

    Hey, Does anyone know why there isn't an option for putting in a UK address on my shipping section in my checkout? I've changed the country to UK on my settings but I've just tested it out and it's still only got United States as as option. Help please!
  12. I want to start a small online store on your website, business annual plan looks good to me, but I have a few questions. If I take the annual plan can I cancel after some time and stop paying in case it doesn't fit me? Also, is there any way to allow payment with credit cards on my website without Stripe since it's not available in my country? If I use Flat Rate, how does that really work, if someone pays for a product do I just ship it to the address they've entered?
  13. So I'm using the print fulfillment site Printful.com to sell mugs on website but I've run into a problem when a customer buys the same product but 2 different designs. Say I have 10 different designed mugs up for sale on my site, and a U.S. customer orders 2 different mugs, shipping is $7 and every additional mug is $4 so the total shipping cost for 2 different mugs is $11. But on my site, when a customer orders 2 different mugs the shipping is $14. Does anyone know of a work around other creating 1 product page and listing all 10 mug designs as variants? Because that isn’t going to work for me especially since I plan on having over 30 unique mugs in the near future and I want them all to be separate from each other, so it makes it easy for the customer to see each mug on their own. Is Squarespace working on a shipping feature like this?
  14. Site URL: https://neighbourhooddinners.com.au I have set up the option for delivery or pickup in our checkout, and ideally, I'd like to be able to automatically generate a different order confirmation email based on what option the customer has selected. Is this possible? How would I go about this? I'm not much of a coder so a bit lost. Thanks
  15. Site URL: https://appletreechocolate.com This has probably been well covered by now, so my apologies, but I'm in a bind with a client and do not have the time to sit and sift through thousands of forum posts to attempt to find what I'm looking for. We are at risk now of losing this client now because I don't know how to fix this. Long story short, we originally had free local pick-up for orders, as well as various calculated shipping fees, dependent on location. I cannot for the life of me figure out how to accomplish this. The client had me completely remove shipping as an option from their site around the holidays because they were out and about too much to ship orders, and it REALLY messed things up for me. I had added two options for flat-rate boxes, each with a fee, but the client informed me this is incorrect and that it should be a range of prices, depending on where the customer lives (in the U.S.) I am not seeing a way to accomplish this, and I was not the one that originally setup the commerce on this site, so I have NO idea how to fix it. This is very pressing, as Valentine's Day is around the corner, and a BIG holiday for this client (a candy store). Any help or ideas would be VERY much appreciated!
  16. Site URL: http://www.fortsferryfarm.com I would like to know if there's a way to hide the shipping/delivery related information on the customer notification email template? All of the products on the online store are for pick-ups only I know that for service products the auto generated tag {.section hasServiceProduct} will hide the shipping information, is there a way to override the rules by inserting this manually?
  17. On my website I sell products and samples. I am looking to have separate shipping prices for the products and the samples but can't find an option to set the shipping price for a specific product. Is this something that can be done/ how can I do this please? Thanks in advance :)
  18. I've been running into an issue with offering free local pick-up to those eligible by zip code. Because the local pick-up shipping option is free, it becomes the default. What I've been finding is customers who have that shipping option available to them don't realize there is a local pick-up option and they breeze over the shipping option choices. When I get an order with the local pick-up option chosen, I end up emailing the customer ensure they meant to "choose" that option. More often than not they didn't even realize it and then I have to figure out a way to charge shipping second hand. I want to offer a free local pick-up but I also want that choice to be a conscious decision (I don't want it to be the default). Does anyone have a creative work around they could share? I had thought about charging shipping and then refunding but that is too inefficient and the cost of shipping is such a barrier to purchasing, especially for my local customers.
  19. I have reached out to Squarespace Support Multiple Times on my concerns for the lack of shipping options within the platform. For Starters, we are unable to input our FEDEX discount into the shipping. For example a FEDEX 2 day one rate cost us $6.99 on the website it wants to charge the customer $22! Also, there's also no calculated international shipping, from any carrier! Furthermore, while you can mark up shipping, you can't subsidize it, a simple change in code. I have patiently waited for months but nothing has changed. I have done my best to figure out flat rates for international and it's either costing me money and sales. As my business continues to grow I am optimistic Squarespace will grow with me and recognize the significance of this issue. I get weekly emails from square space, showing changes and I'm constantly disappointed this is looked over.
  20. Hi everyone, In browsing through the templates I see that most have very large headers which I am trying to avoid. I am trying to find a template that puts the products front an center. I have attached a mock up of what I am trying to achieve. The home page has a paragraph of text with featured products with links for Buy Now. Ideally the Shop page would be a grid format. Is there a template you could recommend that comes close to this? I also have some specific requirements at checkout time. For shipping options I need UPS, FedEx, and LTL. Some customers want to use their own UPS or FedEx account for shipping. Is there a way for them to input their UPS/FedEx account info during the checkout process? With the LTL ship option I would be OK with the customer saving their cart and filling out a contact form. We would then call them with the shipping cost and complete the order/payment. Is there a way to do this with SquareSpace? I am OK with using third party integrations. Thanks.
  21. Hello! I want to add FedEX or another type of shipping option to my squarespace e-commerce page but I can't because it asks me for a zipcode (which I do not have). I am located in Canada and only have a postal code I can give. Does anyone know how to set up shipping from Canada? I'd like to use one of the other services that isn't just the flat rate service. Thank you in advance!
  22. Is there a way to limit the sale of digital items to customers from the USA only? I want to avoid the tax issues with selling to other countries for the time being. I saw that there is a way to set up shipping zones, but will that work with digital products?
  23. I am selling services, not physical products. How do I get rid of the shipping information on the automatic order confirmation email? I created all of my services, as services and not products and the shipping info is still popping up on the email order confirmation. Does anyone know how to get rid of this?
  24. Hi there, I have two different types of products which I am currently selling. One of which is small and I am happy to send worldwide. However the other is a larger item and I only want the option to send locally. Is it possible to restrict where one particular product can be purchased? For example I have enabled the option to purchase in Australia. I do not want this australian user to be able to purchase 'The Long Light' online. However, I would like them to be able to purchase 'The Paper Filter Station' website - https://oddthing.co.nz/store Thank you for your help in advance! Henry
  25. Hi all! Just trying to find some info about why Northern Ireland and the surround islands of the UK are placed under the umbrella term of the UK with regards to shipping zones? Anyone UK-based knows that it costs more to send to N Ireland than is does the Mainland UK (if based in Mainland UK, and vice versa)... We can find no option to define by country (England, Scotland etc), so wondered if anybody has found a workaround for this? Thanks v much in advance!
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