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  1. Site URL: https://www.survivaltechniques.co.uk/shop Hello! I am moving my shop over to Squarespace from BigCartel and can't find a way to register the correct shipping for my products. I sell a range of paintings, prints and canvas bags which have a big range of shipping prices, ie a painting is going to cost a lot more to send than an A3 print. I can only find an option to set shipping rates by weight or flat rate, neither of which work as customers often buy a combination of products, which each need to be packaged separately. Is there a way I can set a shipping rate per product? I used to have my shop with BigCartel and it was very easy to set a specific shipping rate for each product. The current options in Squarespace are driving me crazy with how inflexible they are. Any help would be much appreciated. This is my shop: https://www.survivaltechniques.co.uk/shop
  2. Site URL: https://www.woodstockinternationalfoodfestival.com/menu Hello, We are having our annual festival tomorrow, and I just noticed the new pickup option at checkout. This is perfect for what we need as we will not be shipping anything, and it avoids customer having to enter all the extra data. I do have an integration with the site via the Orders API, and was trying to pull the customer pickup selection (drive-thru or walk-up) to save to our database. I can't find any mention of it in the documentation and was wondering if there is an API call I can use to access that selection? Thanks! -Ben M.
  3. There are a variety of details to consider when setting up your online store, all in service of the ultimate goal: helping your customers find what they’re looking for and complete checkout smoothly. Get a head start by brainstorming tags, categories, and subcategories so customers can quickly find what they are looking for and browse related items. Think early on about which shipping options and potential discount codes might serve you best. These kinds of decisions can have a direct impact on performance. How do you make sure your online store is set up for success? Share in the comments below!
  4. Hello, I would like to check if Squarespace can be integrated with any third party solutions for payment gateways as well as shipping. Or must we stick with what is currently available on Squarespace?
  5. Site URL: http://handpaintedbackdrops.co.uk Hi everyone, my first post here, I planning to upgrade my service to most advanced plan at Squarespace. The reason I want to have automatic shipping calculation with my shipping provider. Link to the shipping forwarder https://www.transglobalexpress.co.uk/integration/ Would you guys can advice if I can integrate this shipping to my website? What possible limitations and how hard is to do that? Do I have to hire professional or that something I can copy and paste codes in to the relevant boxes? If I need hire professional - how much could that cost? Thank you in advance.
  6. I have a couple of clients with Australian based florists that I've built sites for, however they're finding the shipping restrictive as they offer local delivery only. It doesn't seem to matter how many disclaimers we put on their sites, the customers tend to ignore and put in invalid post code shipping options. (The current set ups are delivery radius and price as a flat rate they can select at shipping or the other is post code that they select, flat rates for each area.) I'm looking into workarounds so that we don't have to switch platforms however I'm not having much luck. So far the most promising option seems to be the Shopify buy now button, however I'm unsure of the shipping options with that button, so thought I'd ask here to see if anyone has integrated that button with luck, or found alternative solutions? My clients would ultimately like to have restrictions within their Squarespace checkout to say "sorry, not available in your area" when they input a delivery address. Any help appreciated!! Thank YOU!
  7. Hi, I hope somebody might be able to help me. I'm new to Squarespace and recently launched my first online store. I watched all the videos and read the articles, and thought I'd got everything sorted out just fine..I added a flat rate shipping option, with a nominal fee for each additional item and hit save - it now shows up when I click Shipping in the side navigation bar. However it doesn't appear to be showing up when people place an order and shipping is not being added to their total price. Instead, it seems to be giving free shipping - albeit without actually saying so - which means I'm accidentally losing money! I thought this was supposed to be an automated process? I can't find any way to make it happen manually. I've had to close my shop for the time being... Can someone advise me? (Apologies if I'm just being a newbie!) *Thank you*
  8. Site URL: https://www.beijaflor.com.au/boutique/weekly-flowers Since setting up the new local pickup option, our subscription products no longer has the functionality for local pickup. Previously we had local pickup as a shipping option. The new local pickup is an improvement but we need to get it working for all products. Let me know if you have got this working or if it’s possible, thanks, Maria
  9. Hey all - I have a client who wants to add a plugin to their site that will allow the ability to plug in a zip code and have the user alerted as to whether or not they currently service that area. I thought zipfinder was the answer, but that's just for specific locations (not a map delivery zone type plugin). Has anyone had experience with this? Any good solutions out there? Thanks in advance, x
  10. Site URL: https://www.westendknits.com Hi, I've been trying to figure out how to add multiple ship-to addresses and I see the suggestion is to have a custom form for each item in the cart. However, this does not solve for the tax issue. For example, I have nexus in Colorado so charge sales tax in CO but I do not have nexus in NY, so do not charge sales tax in NY. What does one do, therefore, when you have an item going to CO and one to NY when the suggestion is a custom form indicating where each item ships to? Also, this does not solve for when you need to charge shipping twice. I charge a flat rate for shipping each item but if the solution is a custom form for each item, you can't add a shipping charge for each item. Any ideas on what to do here?
  11. Hi all As the title says - I'm working on a store for a client and they need to have a minimum/maximum order quantity. I can find where to set minimum order by price but no options for quantity. Is this possible in squarespace or would it be better to set as variants such as "pack of 10", "pack of 20" etc?
  12. Hi there, Ive been looking around in the forum and all over the website and I cant seem to find what Im looking for. If you use Shopify you are able to toggle on and off insurance for every purchase and it charges the customer. I cant seem to find this setting in Squarespace. I attached a screenshot of what Im talking about. Any info would be super helpful! Thanks!!
  13. Site URL: http://www.cubia.com.au Hi Guys! I am selling an item that is only available for local pickup - I do not want to offer shipping. The customer needs to purchase the item on my website, and then I will email them when their order is ready for collection. 1. Is there anyway to remove the shipping information field at checkout? 2. On the invoice that the customer receives, it states that they will be notified when the item has shipped. Is there anyway to change the invoice so it does not say this? 3. This is a long shot, is there anyway to email the customer advising them of the collection address when marking order complete? Thanks guys! Glen
  14. We use a form to obtain sender/recipient information for floral arrangements. The form has an option for pickup or delivery. When someone selects a delivery, the site does not automatically add the delivery charge during checkout. During checkout the customer is required to again select pick or delivery. Many times they either do not select delivery or overlook it and the delivery fee is not added to their completed order. We have to spend time following up with the customer to accept payment for the additional fee. It would be convenient and more efficient if the site would auto generate the delivery fee once it's selected on the form and the only shipping option during checkout is delivery if selected as such on the form. Not sure if that's possible?
  15. Site URL: https://fancythatinglewood.com.au Hello, All items in my shop will include the Standard Post cost (by weight) in their price (in Australia only) however I also want to add an In-Store pickup option. to be fair onto the customers I wanted to deduct the shipping cost by weight at checkout if they clicked the pickup in store option, so they don’t pay for Standard Post that they don’t need. i cannot enter a negative amount for the ‘depending by weight’ option! Any way around that? Best, VJO
  16. We want to give out free books that you can either add to your cart with no extra cost or just request one and we will ship it with no cost to the customer. I can not find a way to do this in the discounts tab without it switching to "orders over' or "any order" Is this something that is possible with square space?
  17. Site URL: https://www.angelzplay.com I am trying to set up my new store. I sell paintings as well as products through printfuls integration. My question is what is everyone doing to get shipping to charge correctly since printful charges different shipping for everything and additional shipping on multiple items? Im losing my mind trying to figure this out. Does every item need to have weight and dimensions added in and then hope for the best when calculating shipping through UPS for example?
  18. I only have a few products, but I ship orders to customers around the world. I need help setting up the checkout for accurate USPS shipping charges. I'm hoping it will only take someone a few hours to get it set up correctly. Thanks!
  19. Site URL: https://www.hauntwares.com I need some help setting up shipping with Squarespace to be able to send products internationally. I want to expand my product shipping area. The tutorials on the website don't help me much so I'm wondering if anyone was able to follow a walkthrough or Youtube video specifically dealing with this, or if anyone has a method they've followed to do this.
  20. Site URL: https://www.firemaul.com/ We want to offer subscription based Physical products that include shipping cost in the price or qualify for Free Shipping. I can not believe we are the only ones who need this feature. Right now there is not a way to set up a manual $0 shipping rate based on a product or product category. And you also can not setup an automatic discount with a product category as the qualifier, the only options are "All Orders" or "Orders Over." Currently our workaround is to create them as service product, but the issue there is customers do not add a shipping address and Shipping Easy does not download the orders to ship them. You have to manually export all the "Service" orders and upload them to shipping system. I am still very surprised this hasn't been addressed before, especially with the increased demand for subscription based products.
  21. Hi, Could anyone provide me with more info on how to integrate a shipping service into my shop? I would like to use Sendcloud but there is no integration available for this service. Thanks in advance!
  22. Hi there I'm working with a client currently offering pick-up for their business. They are looking to move to local delivery and are wondering if there's an extension or plug-in to add to their Squarespace site that will help them plan an efficient delivery route. Does this exist? If not, I know there are external programs that can help with this - I have a few to consider but any other personal recommendations would be appreciated. Thanks! Sarah
  23. *Is there a way to assign custom shipping price for different sized items? I sell paintings - various sizes from small to large. Using the weight and size tool doesnt seem to work as canvases are usually the same weight if they are a similar size. Is there a way to assign a rate to large works, medium works and small works that doesnt allow the customer to select it at checkout? I am concerned people will just pick the cheapest shipping price when realistically will cost me a lot more. * a newbie to ecommerce by the way!
  24. I have a client whose Shipstation needs to be reset and re-synced manually after every sale, and still every item shows as Pending until manually changed. I have tried to help her, but everything on the back end of both Squarespace and Shipstation seem to be set up properly. Is anyone else having issues with this sync -- I can't seem to find any help from Squarespace on how to get this issue resolved. As far as I understand, the goal is that Shipstation automatically marks as fulfilled and syncs tracking info after the label is printed etc. But that's not the case .. any help?
  25. Site URL: https://www.devilsbotany.com/ Hi! We offer three different shipping options on our website. I want to make standard shipping the default/first shipping option to appear on the list in checkout, but at the minute it is listing the free shipping options first (click & collect & local delivery) followed by standard shipping last. Is it possible to rearrange how shipping options appear in the checkout so that standard shipping is default? Many thanks!
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