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  1. Site URL: http://www.doodliostudio.com Hello, I noticed my IG feed wasn't updating and I went to "Connected accounts" as usual to reset data and reauthenticate. However when I try to re-authenticate, I get the pop-up window asking me to allow access to Instagram, I tap "Allow" and I get this message: {"error":"Could not find the requested ExternalAuthenticationRequest with name: IJGoowwbq3gOgVu5uNw3n4E3yWwlGfJkLShaLWo_","notFound":true} Same happens if I try to connect a new account. I checked my permission on IG and Squarespace is allowed. I tried to do this in two different browsers and I get the same error. Any idea what I'm missing here? Help and thank you!
  2. Site URL: https://www.tateanddarby.com/collection We are setting up a shop on Instagram and need to import our catalogue. Facebook gives a list of platforms it integrates and it doesn't include SquareSpace (see below). Can anyone tell me how to manage this with SquareSpace? Thanks! "Import items from a partner platform If you host your inventory on a partner platform that has an integration with Facebook, you can import your items from a partner platform. You can then continue to manage your inventory on your partner platform and it will sync automatically with Facebook."
  3. Hi I found a third party plugin in wordpress.com that clrt me auto post to instagram each time I published a blog post. Is there any way I can make my squarespace blog posts post automatically to my Instagram please?
  4. Site URL: https://prism-seal-294l.squarespace.com/ Connecting the right instagram when client has linked instagrams with one sign in Currently my client has two Instagram accounts connected to the same login I can't see, to display the correct account! Is there a code work around for this?
  5. Building a social media strategy can be tricky, but once you crack the code, it can be so helpful in building and maintaining a brand. Posting on-brand content for your community can help validate your brand as well as increase recognition and recall. What are ways you have found it useful to integrate social media into your website and brand? Share in the comments below!
  6. Hi everyone. I am wanting to have a full width Instagram feed in my footer. How do I go about doing that? I am using the Bergen template. URl is: leopard-triceratops-2wyx.squarespace.com Password is nikolsonscabinets06072020 Thanks!
  7. How can I add more images to my Instagram block? I would like to display my entire instagram feed
  8. ALL my sites (alot of them) have recently, in the last few days, disconnected from the feed and when I go into 'connected account' it states its unauthorized. This is extremely annoying as you have to be logged into the clients instagram account on another screen to ensure t connects to the right account. Does anyone else have this issue on their sites right now?
  9. Hi, I'm having issues making my instagram feed full bleed. ive use the code below but there is still padding on the left and right and I cant remove it. Any thoughts? //instagram footer// [data-section-id="5f36f92cd2f3677399df26bc"] .content-wrapper { padding-left: 0px !important; padding-right: 0px !important; padding-bottom: 0px !important; margin-bottom: 0px !important; } div#block-yui_3_17_2_1_1597438235439_32573 { padding-bottom: 0 !important; } https://gardenia-cyan-txbg.squarespace.com/ password feel2020
  10. Site URL: https://www.premiumpt.no Hi, So I want all of my team members to have the possible to add their own Instagram account to their profil on my website. Since I don´t have their passwords I can´t use the Squarespace Intagram block. Is there a way to make this work??
  11. My website www.emergingmethodism.com has an Instagram block on it, with 9 images in the grid. I need it to look the same on mobile as it does on desktop - with 3 rows of 3 images - but I don't know how to write the custom CSS for it.
  12. Site URL: https://www.rustique.uk Hi, My square space online store is connected to my instagram shop and all goes smoothly except for product descriptions. The formatting I use on squarespace for product descriptions is jammed into one big dense paragraph that isn't user-friendly at all on instagram - I wouldn't read it at all if I was just browsing the shop. Is there a way to either have that formatting is kept intact between squarespace and instagram or to change the formatting on Instagram directly, without it being changed back each time my feed is updated? Let me know if anyone has any ideas! Thanks! Paul
  13. Hello - I've embedded instagram videos in the past on my Squarespace site by simply using a link. Now, for some reason... my site no longer allows me to embed instagram videos. I have tried the following, all failing: - using "video" insert on squarespace and pasting link from instagram video result: nothing - using "video" insert on squarespace and pasting the full embed link from instagram result: messaged telling me video cannot be located - using "embed" insert on squarespace and pasting link from instagram video result: nothing - using "embed" insert on squarespace and pasting the full embed link from instagram result: instagram block appears, and it is linked to the instagram video but it does not display the video on my site. This is not only the case while i am editing my site but also when i visit the site (see attachment for reference) All these methods previously worked for me I even currently have an unpublished page from an old version of my website that has a functioning embedded instagram video in it... It just does not allow me to embed any new ones. Embedding videos from vimeo does work. I want to specifically embed Instagram videos because its A) its easier for me and B) they loop. If someone knows how to get embedded videos from vimeo to loop, please let me know!! This could be a potential workaround for me. Please help!!! Any help is much appreciated <3
  14. Is anyone else currently experiencing glitches with the instagram block and it not connecting to the account at set up?
  15. I'm trying to figure out how to achieve a zoom on hover effect for the built in Instagram feed. I've watched a few tutorials on how to do this with inline images and gallery images but can't seem to figure out how to do it with Instagram. Any help would be appreciated.
  16. I am setting up a site for a photographer, I would like to be able to have her business instagram be attached to the site as a whole, however on the "about" page, she would love it if there was a way to link her personal instagram feed as well. Not just the handle but to actually connect the account so that people visiting the page see her actual personal instagram feed. Not sure if this is even possible but thought I would ask. Thanks!
  17. Site URL: https://lightroom-masterclass.com Hi there, When browsing my site through clicking Instagram bio link, it takes me to my site but when scrolling down the header image expands which is really jarring and looks bad. I didn't change anything andd it's been working fine for a year, seems like it happened with the new styles update? Also when scrolling back up, the page jitters / stutters - this doesn't occur on chrome mobile browser for example. Any ideas? Thanks! Luke
  18. Site URL: https://www.olobobtop.com/shop Hi, I have a small shop and would like to sync the products to Facebook/Instagram. I don't have a SS Commerce Plan, just a Business Plan. I export my products csv and upload to FB, but many of columns don't match and it's impossible to work out how to change them. I don't understand why SS would kick out a csv that doesn't match other site's import rules. Is there an easy workaround anyone has found, that doesn't require a fee like SquareFeed, or signing up to a SS Commerce Plan? I only need to do it once and have very few products. Thanks!
  19. Hello! I'm working on a website for client and I'm using the Instagram grid on the footer. Well, I wanted it to show 2 rows and 6 posts. It keeps showing 10 posts. Is there a code or something I can put in so that it only shows 6 posts?
  20. Site URL: https://www.marcwilson.co.uk/book-print-sales Hi all, This is an issue with instagram shopping and the help from FB themselves is so slow I thought someone here might be able to help me out. I have set up my squarespace sales page to my instagram page via my facebook page. For about a week it has all worked well and it's really helped my book sales...then this morning I can no longer tag products and it says I am not eligible for shopping as I am not in one of the market areas...which of course I am as I have not moved overnight :) My previously tagged posts still work and you can see my shop from my profile page, but I cant tag new posts as it can not see my catalogue as I am apprarently no longer in an eligible marketplace. In case it helps my instagram page is @marcwilsonphoto I am in the UK. After about 4 hours chatting with FB support they have sent it to an internal team but say it will take 7-10 days to review it. I wonder if anyone here has had a similar issue. Thanks so much in advance. Best wishes, Marc
  21. Site URL: https://www.celsodinizphoto.com/store Friends, Has anyone at all been able to connect his/her Squarespace Store to Instagram? Would you be so kind to share your Instagram and Squarespace website for me to see an example that works? I was able to add my inventory from Squarespace as a catalog on facebook and I was able to connect facebook to my Instagram account. My products on Squarespace are selling at www.CelsoDinizPhoto.com/Store which is the website I have on my Instagram profile and I gave them but my Instagram account @CelsoDinizStore was not approved for Instagram Shopping anyway. I got the following message: "Product Unavailable on Your Website. To use Instagram Shopping, your products must be sold on the website connected to your account". Would anyone remember what Squarespace Website URL was provided to get your instagram shopping approved on your instagram account? Thanks! Celso.
  22. Site URL: https://activestatedesigns.squarespace.com/ Hello there, Site Password: SiteTest Any chance I can get help with the CSS to get the instagram in footer to not overlap and look messed up? I'm pretty sure it's this css code from my mega menus that I added from https://www.will-myers.com/articles/building-a-mega-menu-in-squarespace-71-free a{ display:inline !important; text-decoration-line: none; } Here's the full mega menu CSS code: /* header mega menu */ .header-display-desktop [href="/shop-1"] + .header-nav-folder-content, .header-display-desktop [href="/shop-by-product-line"] + .header-nav-folder-content{ width:100vw; right:0 !important; left: 0 !important; position:fixed; box-sizing:border-box; padding:0px; border-bottom:2px solid; border-color: #D8414D; box-shadow:0px 5px 5px #aaa; } .header-nav-folder-item{ display:none; } a{ display:inline !important; text-decoration-line: none; } .sqs-block-button-element{ display:inline-block !important; padding: 1em 1.6em !important; } /* END header mega menu */ Thanks, Lorne
  23. After a lot of searching and reading I have come to no resolution on the matter of connecting my Squarespace products for Instagram shopping, a process which has been quite unsuccessful since I first tried almost 6 moths ago. Of course I followed all the standard guides (Facebook business manager account was created and connected to all appropriate IG/FB accounts. Catalogue was set up from Squarespace data feeds and permissions granted for the catalogue correctly. Our IG page was set to business etc) The request to connect IG shopping and Squarespace was made and subsequently denied as I'm sure for many others. My confusion started here, as we fully abide by the set up requirements for shopping on instagram, Facebooks merchant agreement and commerce policies, as well as following all technical guides available. I tried multiple times to go back to normal user on IG and remove catalogue again and try all steps in another order etc. to see if it was a particular combination that worked, but unfortunately, not. In terms of support to try to fix this, I'm left now with the same Squarespace support, IG and Facebook articles all pointing out how to do the steps I already did, with no direct contact for IG etc. to try to get a solution. I tried submitting bug reports, copyright, complaints, ad support etc. on both IG and FB to try to get anyone, anywhere on correspondence from support, but nothing. It seems to be the normal story for those denied shopping on IG. However after a bit more searching and reading, I went more in depth with IG/FB terms for using instagram shopping and was interested to note that Squarespace is actually not listed in IGs own examples of ecommerce platform that you can connect (only Shopify and Bigcommerce). The even bigger point of interest for me is that Squarespace isn't listed anywhere in IGs wider documentation for connecting ecommerce platforms. Is it possible to connect Squarespace to IG shopping? Is IG shopping really a one shot deal for approval? Do I have no chance to connect shopping to my IG from Squarespace at all? Help!
  24. Site URL: https://nordicbackyard.com/blog/top-10-instagram-photos-iceland Hi, We have added instagram post embedded in our blog articles. These dont show up like they should beore you refresh website. Does anyone know what we can do to fix this?
  25. Hi there!I'm trying to add an overlay on my Instagram block to "tone down" the colors so it doesn't look like it's part of my site, if you know what I mean. Here's the effect I'm trying to achieve (scroll down to bottom of her page..."Follow us" row): https://www.danareedyhomes.com/ Thanks in advance for your help!
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