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ThompsonWebDesign

Circle Member
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Everything posted by ThompsonWebDesign

  1. I would advise the Brine template instead. I wrote a blog post below on how to achieve a sticky header in Brine. https://thompsonweb.design/squarespace-website-tips/fixed-header-in-brine
  2. Yes and no. You could upload a PDF that they download called instructions and on that PDF you have the Dropbox link that they can click on. Its a bit of a hassle but unless you want to start messing around with automated email campaigns in Squarespace it’s the only solution that I can think of.
  3. Real time carrier calculated shipping is only available for the US, you can’t do it internationally.
  4. Do you have a link that you can share as its hard to give an answer without really seeing the code that you’ve added. The only thing that I can think off the top of my head is to check that you have the closing </script> at the end of your code.
  5. Have you submitted your site to Google Search Console? https://search.google.com/search-console/welcome
  6. Unfortunately there is no way to natively do this in Squarespace. If you use Stripe billing then you would completely bypass the Squarespace backend. In addition it would also be harder for subscribers to manage their subscription themselves because they would not be able to login and cancel it themselves.
  7. No, it’s not possible to edit orders. For fraud reasons I would recommend that you cancel their order and make them place it again with the correct delivery address. In addition if they pay with PayPal and you don’t send to the address on the order and they claim it never arrived then PayPal will automatically refund them. If the just want to remove one of the products then you can partially refund the order for the value of the item. The item will still be listed on the order but they won’t have to redo the whole order.
  8. Sorry, there’s no way to import them. In addition, gift cards cannot be manually added or created in Squarespace, they can only be purchased by customers.
  9. It will depend on the setting that you have in your email client whether images automatically download and display or not.
  10. Just from looking at the Squarespace Support Documents it could be because you don't have a payment processor connected to your website yet.
  11. I’m guessing you’re integrating the booking software with Javascript? If so then you’ll just need to be on the business plan.
  12. Hi there, I've just tried it on a few different websites and I can't seem to recreate the issues that you're having. If you can the code back to your website and send me link via the contact form on my website I can take a look at it for you to see if we can solve the problem. https://thompsonweb.design/get-in-touch
  13. Hi, unfortunately I can’t provide anymore help without being able to access the website; I can’t do anything with an image of the website.
  14. No, it won't be possible with just CSS. I would recommend using the Lightbox plugin from SQSPThemes. https://transactions.sendowl.com/stores/9483/162364
  15. Try placing the following in your sites global CSS. .Header--bottom { position: sticky!important; position: -webkit-sticky!important; }
  16. Do you have a link to your website that you could share so I can take a look for you?
  17. You need to make sure that the are all in the same aspect ratio. You will also need to set the aspect ratios for your site as well, I personally use 3:2. https://support.squarespace.com/hc/en-us/articles/115008538927
  18. You need to make sure that the are all in the same aspect ratio. You will also need to set the aspect ratios for your site as well, I personally use 3:2. https://support.squarespace.com/hc/en-us/articles/115008538927
  19. You will need to use a code block. https://support.squarespace.com/hc/en-us/articles/206543167-Using-Code-Blocks
  20. Please could you be more specific about where on the page this issue is persisting as I cannot see any words that hyphenate no matter the screen size.
  21. Please could you be more specific about where on the page this issue is persisting as I cannot see any words that hyphenate no matter the screen size.
  22. Try this: body p, .sqs-layout .sqs-block.html-block p, .sqs-layout .sqs-block.markdown-block p {text-align: justify!important;} https://support.squarespace.com/hc/en-us/articles/115012080887-Formatting-and-styling-text
  23. Absolutely, you will just need to create links within the folder that you have in your navigation. Don't select a page though, enter the URL yourself. Make sure you enter the full URL of the page that you want to link to, for example your website.com/your-page. I you take a look at my website you can see that the homepage is an index. https://thompsonweb.design But if you follow the below link you are take to just one page within the index. https://thompsonweb.design/about-thompson-web-design
  24. No, you can't put folders in Index Pages; even with code. You will need to move the individual pages into the Index.
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