DesClarkPhotos Posted October 31, 2022 Share Posted October 31, 2022 Just received a status update from them to say that "The issue has been identified and a fix is being implemented."...... eyeconsulting 1 Link to comment
JamieCA Posted October 31, 2022 Share Posted October 31, 2022 (edited) Just know from SS Chat: Hi Jamie! I see that you're experiencing some unexpected color changes on your site. Thank you so much for reaching out to report this to us. I can confirm that this is related to an issue on our end. Our Engineering team is aware of this issue, and they’re currently working towards a fix. We’re unable to offer a timeline for resolution, but I can assure you that we’re working to have this resolved as soon as possible. To track the issue, you can visit our status page: http://sqsp.link/OVpY52 Edited October 31, 2022 by JamieCA Link to comment
songjianshu Posted October 31, 2022 Share Posted October 31, 2022 I recieve their reply: "They are aware and are working on a fix. You can check the status page here: https://status.squarespace.com" Link to comment
tkotko Posted October 31, 2022 Share Posted October 31, 2022 I went into site styles on desktop and manually changed it back to white and it appears to have worked this time. Link to comment
Lynsi Posted October 31, 2022 Share Posted October 31, 2022 It looks like the issue has been resolved now! I will keep you posted if it changes back! Link to comment
Solution paul2009 Posted October 31, 2022 Solution Share Posted October 31, 2022 (edited) Updated: Resolved 1 November 2022 This was a live incident on 31 October and 1 November 2022, affecting many sites. The Squarespace Status page shows historical information for this incident. Engineers implemented a fix for the majority of affected sites yesterday and fixed remaining residual sites today. If your site is still affected, please contact Customer Care directly. Posting to this forum will not help as Squarespace engineers do not monitor it for feedback (see the forum guidelines - item 6). Edited November 1, 2022 by paul2009 Update theaccountantJD, IsItJustMe, sprintwebsites and 2 others 1 4 About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
Ziggy Posted October 31, 2022 Share Posted October 31, 2022 Fix looks like it has been put in place, hopefully we're almost back to normal! aleadvtz 1 Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com ☕ Did I help? Buy me a coffee? 🔌 Ghost Squarespace Plugins (Referral link) 📈 SEO Space (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲 SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) Link to comment
Ludmilla Posted October 31, 2022 Share Posted October 31, 2022 They are aware and are fixing it. https://status.squarespace.com/incidents/kc9kqwjqgvld Link to comment
Ludmilla Posted October 31, 2022 Share Posted October 31, 2022 31 minutes ago, JamieCA said: Just know from SS Chat: Hi Jamie! I see that you're experiencing some unexpected color changes on your site. Thank you so much for reaching out to report this to us. I can confirm that this is related to an issue on our end. Our Engineering team is aware of this issue, and they’re currently working towards a fix. We’re unable to offer a timeline for resolution, but I can assure you that we’re working to have this resolved as soon as possible. To track the issue, you can visit our status page: http://sqsp.link/OVpY52 Where is the chat button? thanks! Anemone and EmilyTaylorPen 2 Link to comment
paul2009 Posted October 31, 2022 Share Posted October 31, 2022 Just now, Ludmilla said: Where is the chat button? Chat is available on the support page. After answering a few basic questions, you'll see the option: About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
Pinsharpstudios Posted October 31, 2022 Share Posted October 31, 2022 My site remain black all design palettes are black. Link to comment
Dunerunner Posted October 31, 2022 Share Posted October 31, 2022 Has anyones site got back up properly again - I'm still showing blackout city.....??? Link to comment
Daimon Posted October 31, 2022 Share Posted October 31, 2022 Same here. It seems to be related to Design/Color palettes somehow. On the other hand I'm glad it's not only me but a wider issue.. Hopefully they will get it sorted soon. ayanuboutique 1 Link to comment
mendocinoartcenter Posted October 31, 2022 Share Posted October 31, 2022 Still no fix on our site. Black background throughout all the pages. Link to comment
creedon Posted October 31, 2022 Share Posted October 31, 2022 Be sure to try a reload and/or hard reload. It may not help but it doesn't hurt to try! 🙂 Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
Oleski Posted October 31, 2022 Share Posted October 31, 2022 Relax, it's a Haloween bug just to scare everybody on Halloween paul2009 1 Link to comment
Ludmilla Posted October 31, 2022 Share Posted October 31, 2022 I'm good. My site's background is back to white. https://www.ludmillasart.com Happy Halloween, all. Link to comment
theaccountantJD Posted October 31, 2022 Share Posted October 31, 2022 I'm still black!! Link to comment
tiasirrah Posted November 1, 2022 Share Posted November 1, 2022 My website is still black! Link to comment
SCR Posted November 1, 2022 Share Posted November 1, 2022 Colors are finally good, but css fonts aren't working. Link to comment
Kialight11 Posted November 1, 2022 Share Posted November 1, 2022 Seriously, this is unacceptable. A completely Black palette that is unchangeable. What is this?!? Why is it taken so long to resolve this issue? It's been thirteen hours. I just connected the site to my Instagram shop and it's just ridiculous for people to arrive on our page with a completely black screen. You are making us look like idiots. It's infuriating. tiasirrah 1 Link to comment
Inacceptable Posted November 1, 2022 Share Posted November 1, 2022 It is now more than 13 hours our website is black in background. No fix works. Our subscribers are not able to read. We are not able to edit drafts before publishing new articles. I see nothing has changed since we reported the problem. Are you a global company or just working US central office hours? Totally inacceptable Link to comment
Inacceptable Posted November 1, 2022 Share Posted November 1, 2022 9 hours ago, Ludmilla said: I'm good. My site's background is back to white. https://www.ludmillasart.com Happy Halloween, all. Nothing has changed for us www.carracingreporter.com Link to comment
Inacceptable Posted November 1, 2022 Share Posted November 1, 2022 6 hours ago, SCR said: Colors are finally good, but css fonts aren't working. Fix does not work for us www.carracingreporter.com Link to comment
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