JayneC_SQSP

Hi @ugurozgen, thank you for posting here! it looks like this issue was resolved after connecting with our Customer Support team. For any others experiencing trouble with managing a migrated domain, please reach out to our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @Garfie, thank you for posting here. It looks like this issue is resolved and your site loads securely now. That's great! For any others experiencing with SSL certificates, please see our troubleshooting guide here: Troubleshooting SSL If the troubleshooting steps in our guide haven't helped and the issue persists, please reach out to our Customer Support team directly: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @Alex-ob, thank you for posting here. It looks like this issue was resolve after connecting with our Customer Support team. For any others experiencing trouble with locating the account associated with a domain you own, you can use the recovery link here: https://login.squarespace.com/recovery-form#/recovery/domain If the issue persists, please reach out to our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @tsisda, thank you for posting here. We’ll be creating an email ticket on your behalf for our Customer Support team to assist further. For any others experiencing trouble with managing a migrated domain, when your domain migrated, it was moved to a Squarespace account with the same email address as the account that managed the domain when it was with Google Domains. If there’s an existing Squarespace account with that email address, the domain was moved there. Otherwise, a new account was created for that email address. To learn more, visit our guide: About the Google Domains migration to Squarespace If you need help locating the account associated with the domain, you can use the recovery link here: https://login.squarespace.com/recovery-form#/recovery/domain If you're no able to access the correct account, please reach out to our Customer Support team directly: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @RebalDesignCo, it sounds like this issue may have been related to DNS propagation. Changes to DNS can take between 24 and 72 hours to resolve, as noted in our guide: Why domain updates take up to 72 hours We have additional troubleshooting steps here: Squarespace domains: Adding custom DNS records to your Squarespace-managed domain - Troubleshooting Third-party domains: Troubleshooting third-party domain connections For any others experiencing an issue with DNS records not covered in the guides above, please reach out to our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @JLB038238231, it looks like this issue was resolved after connecting with our Customer Support team. For any others experiencing an issue with SSL certificates that's not covered in our guide, Troubleshooting SSL, please reach out to our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic Please note, Squarespace provides free SSL certificates for all Squarespace sites, but not for third-party sites. Learn more in our guide: Understanding SSL certificates

Hi @LizD123, it looks like this issue was resolved after connecting with our Customer Support team. We have more information about managing domain permissions here: Managing domain permissions Regarding domains that have migrated from Google Domains: Each domain moved to a Squarespace account with the same email address as the account that managed the domain when it was with Google Domains. If there’s an existing Squarespace account with that email address, the domain was moved there. Otherwise, a new account was created for that email address. To learn more, visit our guide: About the Google Domains migration to Squarespace If you need help locating the account associated with the domain, you can use the recovery link here: https://login.squarespace.com/recovery-form#/recovery/domain For any others experiencing trouble with managing a Squarespace domain, you can contact our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @GoldenAge, it looks like this issue was related to DNS propagation timing, and was resolved after connecting with our Customer Support team. For any others experiencing sending and receiving emails using a custom email address, please reach out to our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @Alejandro50, it looks like this issue has been resolved after connecting with our Customer Support team. For @mcb-joesplace, I see that you have domain forwarding set up for your domain. This is not necessary when connecting a Squarespace domain to a Squarespace site, and I recommend you remove the domain forwarding rule. The information in these guides may be helpful to review: Forwarding a Squarespace domain - Remove domain forwarding Connecting a Squarespace domain to a Squarespace site If the issue persists, and for any others experiencing trouble with connecting a Squarespace-managed domain to a Squarespace site, you can contact our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @canineoutoften, it looks like this issue was resolved after connecting with our Customer Support team. For any others experiencing an issue connecting or moving a Squarespace-managed domain, you can contact our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @IversonCookies, it looks like this issue was resolved after connecting with our Customer Support team. For any others experiencing an issue with domain forwarding for a Squarespace-managed domain, can contact our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi everyone, thank you for posting here. It seems the issues included in this Forum thread have been addressed after connecting with our Customer Support team via email or live chat. For any others experiencing an issue with renewing a domain, please reach out to our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @Z_Creative, thank you for posting here. I'm glad to hear you were able to resolve the DNS issue you encountered, and I appreciate you sharing your solution here on the Forum! We cover additional information on this and other tips in the troubleshooting section of this guide, as well: Adding custom DNS records to your Squarespace-managed domain - Troubleshooting If you have additional questions, and for anyone else experiencing an issue with adding DNS records, you can contact our Customer Support team at any time, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @rulelord2e, thank you for posting your question. You can use the URL mappings panel of your Squarespace site to set up these URL redirects. This guide has more detailed information and steps: URL Mappings I hope this information helps! If you have any questions, feel free to contact our Customer Support team, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @KYKeegan, it looks like this issue was resolved after connecting with our Customer Support team. For any others experiencing trouble with managing nameservers for a custom domain, please reach out to our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @Kelly062024, thank you for posting here. This question may require some troubleshooting with our Customer Support team. If this issue is ongoing, and for any others experiencing trouble while editing their domain's DNS settings, please contact our Customer Support team directly: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @Jimmy-smarlling, thank you for posting here. It looks like this issue has been resolved since posting your question. For any others experiencing SSL certificates that's not covered in our guide, please reach out to our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @mickgee, It looks like this issue was resolved after connecting with our Customer Support team. For any others experiencing an issue with renewing their domain, please reach out to our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @AndGov, thank you for posting here. It sounds like you may be updating the domain contact information rather than changing ownership of the domains. Changing ownership of a parked domain requires that you move the domain to another site, first. We have step-by-step instructions in this guide: Managing domain permissions - Update the domain owner If you encounter any trouble while moving the domains, and for any others experiencing a similar issue, please reach out to our Customer Support team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @crivella, it looks like this issue was resolved after connecting with our Customer Support team. For any others experiencing an issue with domain forwarding after reviewing the steps in our guide on forwarding a Squarespace domain, please reach out to our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @aholm, thank you for posting here. Each search engine is different, and each one (like Google, Bing, Yahoo, etc.) uses different factors to rank sites that are kept secret and change frequently. We build all known SEO best practices into every Squarespace site, but due to the complex algorithms that power each search engine’s technology (and everyone’s marketing needs are unique), we’re unable to provide specific SEO advice to our customers. That being said, we do have some resources in this guide that go over those built-in SEO tools and some tips for using them: What Squarespace does for SEO We also offer a free, one-hour webinar where we cover SEO best practices and how to use our built-in tools to increase your site's visibility online. Learn more and register here: SEO with your Squarespace site webinar I hope this helps!

Hi @LouiseDrever, thank you for posting here. If your client has an existing Google Workspace account for their domain, it's not possible to "link" their email account within the Google Workspace panel of their Squarespace site. Instead, they'll continue paying for and accessing their account through Google directly after transferring their domain to Squarespace. Learn more in our guide: Using Google Workspace with Squarespace - Can I integrate an existing email account? We have tips on transferring a domain to Squarespace here, including information on reviewing the domain's DNS records following a transfer: Transferring a domain to a Squarespace site - Step 8: Review DNS settings (optional) I hope this helps!

Hi @IllinoisEagle, thank you for posting here. It looks like this issue was resolved after connecting with our Customer Support team. For any others experiencing difficulty with accessing or managing your custom domain, please reach out to our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @mkobus, thanks for posting here. The information shared above is specific to website permissions, which is helpful for third-party domains that are linked to Squarespace using Nameserver Connect. You can invite contributors to help manage your Squarespace domains, as well. However, you will need to invite a contributor to each domain separately, as you suggested. See our guide for more detailed information: Managing domain permissions

Hi @gurkan and @mcolacciTORQ, thanks for posting here! The toggle to disable DNSSEC only applies to domains using Squarespace's built-in DNSSEC. If your domain uses third-party DNSSEC, you can remove the DS record, instead. For more information about DS and DNSKEY records, see our guide: Adding custom DNS records to your Squarespace-managed domain - DS and DNSKEY records If you have additional questions or encounter any trouble, you can contact our Customer Support team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic I hope this helps!