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Found 23 results

  1. Site URL: https://www.mawon.com.br Hello Squarespace, I would like to register my request for more attention to the Brazilian public. We are a huge market, the site is already all in Portuguese, but they still don't accept our currency as payment. We are suffering a crisis of devaluation of our currency. Today (July 27, 2021) one euro is equivalent to R$6.12, so the cheapest plan of the platform (11 euros) costs us R$67.32 per month or R$807.84 per year. What does this value mean? The minimum wage in Brazil is R$1,100, so the cheapest plan costs 73% of the minimum wage. Think in terms of the country where you live, imagine 73% of a minimum wage to have access to the platform. I am not devaluing your service, I love SquareSpace! But proportionally it is an absurdity for us. For other players in the market: WordPress has the cheapest plan of R$12 a month (R$144 a year) and WIX R$20 a month and the annual plan R$13. Brazil is in a political, economic and health crisis. If it is possible, take a look at our situation, it is very complicated to keep the site on SquareSpace. I imagine that I am not the only one in this situation. Thanks for your attention.
  2. Hello Community. I would truly value your time in helping me. You knowledge and experience is very helpful. I'm feeling overwhelmed reconciling my needs with available functionality in SS Scheduling and payment processors. I have read most of the self-help under "scheduling" and "payment" in the SS manuals. I'm not reaching out without spending my own time first trying to understand practical application. My Business: High-volume service business (Photo/Video with appointments ranging from 1 to 4 hours.) I want to streamline booking and payment, both for my peace of mind and convenience of my clients. I have decided to use Stripe. For accounting, I have decided to use QuickBooks. Questions & Scenarios: Do any of you have an efficient way to account for Stripe processing fees requiring little time and effort? I'm considering not refunding clients for cancellations within 24 hours and issuing a coupon towards a later appointment. Does anyone not issue refunds only offering coupons for future bookings like some organizations? What's the thought behind this? Do you recommend? How do you handle cancellations, specifically how do you manage them with SS Scheduling? How does Quickbooks account for this? Example: (In this scenario, I've decided I will always reimburse a customer the full amount, but charge a cancellation fee.) A customer books. I arrive. They're a no-show, or cancel same-day. When they booked, they were charged $100. The cancellation fee is $25. Do you issue the refund through Quickbooks or Stripe or SS? When you refund the $75 and keep the $25, how do you account for this? Is it automated within Quickbooks? Again, the most important overriding principle is to maintain efficiency both for myself and the customer. My original idea was to have a client go online, book, pay, I arrive. Nothing is this simple however. I want something that's seamless and fair for both myself and my time and my potential clients. Thank you in advance Zach
  3. How do you change what shows up on your customers transaction statement when accepting recurring payments via Stripe? Currently my LLC name and personal phone number show up.... I'd like to change that.
  4. I hope someone could help me. This has never been an issue before and I'm not sure what's changed. I'm trying to update my credit card information and the site keeps asking me to fill out VAT-information, even though I'm not exempt from VAT and I don't have a business. How can I remove the VAT-exemption and/or bypass the questions regarding VAT?
  5. Site URL: https://muralmarvels.com Hi everyone. I am using the Printique extension which is great. However, Printique offers some things for users that I don’t see in the SquareSpace plugin. For example, Printique Pro offers multiple shipping options, a deferred payment capability [supposed to be usable in Squarespace], and some other perks that I don’t see in my store. Any ideas?
  6. Site URL: https://tarantula-lobster-atz4.squarespace.com/ Hi there, I have a Canadian client who wants to know if they can receive their Squarespace yearly bill/invoice in Canadian dollars? (For accounting purposes.) Is that possible? (It's currently in Australian Dollars as that's where I'm located.) Thanks in advance, Jess
  7. Site URL: https://www.csitrustcompany.org/ Hello, our G Suite Basic subscription lapsed and has been suspended. We would like to reactivate. Have already reached out to customer support here: https://support.squarespace.com/hc/en-us/articles/219648707-How-do-I-contact-Squarespace-Customer-Support- Live chat just provided us a document...and I can tell you that its very confusing...It would be much easier with a button linked to "pay this much" and then complete the transaction. Do we really have to cancel this and subscribe to that to reclaim an active status from a suspension? Next steps Note: After cancelling your subscription in Squarespace, we can no longer help with Google Workspace. Consult Google's documentation for any of the following actions. To take next steps, log into your Google Workspace Admin Console: https://admin.google.com/a/yourdomain.tld (replacing yourdomain.tld with your domain). Depending on what you want to do, you can: Set up billing with Google to ensure uninterrupted service Upgrade to another Google Workspace plan Completely cancel your account FAQ Will cancelling my Squarespace site cancel my Google Workspace subscription? No. Billing for Google Workspace is handled separately. If you cancel your site, we’ll continue to renew your Google Workspace subscription using the credit card on file. Will cancelling my Google Workspace in Squarespace delete emails, contacts, or other content from my inbox? No. Cancelling your Google Workspace in Squarespace transfers the billing aspects of the account to Google, but it doesn’t affect the content in your inbox. All emails, contacts, and other content remains intact after cancelling Google Workspace in Squarespace. I see a "Failed to Cancel Google Workspace" message. You'll see this message in your Billing panel if you don't have any Administrators in your Google Workspace account. To resolve this, set one or more of your Google Workspace users as an Administrator. In the Home Menu, click Settings, and then click Email & Google Workspace. Click a user. Check the Administrator option to give this user full administrative access on the Google Workspace account. Click Save. You should now be able to cancel your Google Workspace account from the Billing panel. Note that Google Workspace user levels are separate from Squarespace permission levels. A Squarespace user with Owner or Administrator permissions won't automatically have Google Workspace Administrator privileges. How do I cancel an existing Google Workspace account so I can sign up in Squarespace? During signup, if you see the error message Failed to register for Google Workspace - A Google Workspace account already exists on this domain, visit Troubleshooting Google Workspace to learn more. You won’t be able to cancel the existing account following the steps here, as the existing Google Workspace account may be hosted with Google Workspace directly or another reseller.
  8. So I am trying to figure out how to set up an initial down payment option for customers. I am building a small batch of boxes, I need the customers to put a deposit down and pay the remainder plus shipping once the boxes are complete. Example A - Customer wants a box made out of maple, the deposit to get them on the list is $100. The total cost of the box minus shipping is $375 so once I am done building this batch of boxes I need them to be able to pay the remainder $275 plus whatever the shipping is going to cost to their location. Example B - Customer wants a box made out of walnut, the deposit to get them on the list is the same $100. The total cost of the box minus shipping is $425 so once I am done building this batch of boxes I need them to be able to pay the remainder $325 plus whatever the shipping cost is to their location. So the way I have it working in my head is, I put up the item, limit the quantity to the amount I want to make, once they put down the deposit fee and all of items are reserved I have a list of all the people who put down the deposit and their email, I build the boxes and send out a mass email letting them all know it is completed and they need to finish the transaction by paying the fee + Shipping and I get them shipped out with a return email with the tracking numbers...??? Any help or keywords that I can search or research would be greatly appreciated! Thanks Erik
  9. Site URL: http://www.kidspaceprograming.com Hello! When a customer is making a purchase from my site and entering their credit card information in, the only have to enter the number and code. They are not asked for their expiry date. some of my customers are older and have had an issue trusting this. I've contacted Stripe and they said its not on their end, it has something to do with squarespace. Can anyone help me clear up this issue please?
  10. When I signed up for the trial workspace account I selected annual billing because I knew I would always need at least that one account. Now when I go to add new accounts the only option available to me is annual billing for all new accounts. Is there a way to switch to monthly without losing my email account/having to pay again for the existing account or a way to simply add the new accounts on monthly billing?
  11. Site URL: https://www.infinitegamecoach.com/about My site was created by a web designer in Australia, and is still billing me in Aus$. It doesn't appear on the billing page I can change this to USD? Also he is still getting the billing notifications but I am not. I turned off the billing switch in his Admin profile but how do I insure future renewal notices come to my email? Many thanks!
  12. Site URL: http://www.miningworkaustralia.com When product is being purchased and the payment process arrives at the Review and purchase section it will not proceed. It will return to previous window and ask the following - Enter or select a valid billing address - The billing address is in place and correct and the notification - Enter or select a valid billing address - is present in the same window this notification show up Have been able to stop billing address requirement however at the same step as above it reverts to previous window and - - Enter or select a valid billing address - shows up The sales process will loop between the two windows attached - stopping the sale from taking place I am selling an information product (webinar) Through a membership - Has anyone experienced a similar issue
  13. I'm moving my existing 7.0 site to the 7.1 platform. The instructions say that I have to pick a 7.1 template and then upgrade it to a paid service. I've picked a 7.1 template, but If I upgrade the 7.1 trial to a paid service, then I'll be double billed as I've already paid for the year for my 7.0 site. I'm surprised there is no instruction about this part. How do I avoid being double billed? Please help! Thanks :)
  14. Currently for me to get a copy of my monthly invoice from squarespace we have to login into the system and download the invoice manually. Is there a way to have monthly invoiced emailed?
  15. Site URL: http://classic-kids.squarespace.com Squarespace billing is from the US although on the invoice it says Squarespace Ireland, therefore, credit card fees apply which are not permitted in the EU for invoices in euros. Is it the same with you, fellow EU SQ customers?
  16. I’m just wondering people pocket the first year circle discount when billing a client. Do you invoice them every year for the hosting yourself or ask for a credit card and handover the website to them? I can see in some instances you may contract regular maintenance and content creation for a client in which you bill them a monthly fee. But if it is something simple that you want to hand over, fo you pass the discount to the client or keep it?
  17. Hello SquareSpace Community, I'm looking for guidance from experienced SquareSpace users. I have basic level of website design experience. (less than 3 years) A company reached out and asked for me to build a site designed to allow schools the ability to offer a single software product to their students at a discounted rate. I don't have an issue building the original site. However they want to be able to duplicate the original site, make small changes (Use a different domain, add the school logo, add an email address to be notified when a purchase is made at each individual school and change theme colors) for it to be used by multiple different schools. I understand that SquareSpace allows for the management of multiple sites under a single console and for the duplication of an original site. The only catch being, if you want E-Commerce capabilities (Payment Processing) you have to pay for a SquareSpace subscription on each individual site. Here are my questions. Is it possible to assign an email address of someone at the school to be notified when a purchase is made and low inventory for the single product on each individual site? Is it possible to route the funds from each individual site to each individual school? In other words can I link an individual Stripe account to each individual site under the same SquareSpace Console? Any insight that could be provided would be incredibly beneficial! Thank you all for your help and support! Josh
  18. Site URL: https://www.grantsoutdoor.com I have set up a way for clients to book me themselves using the acuity scheduling integration with SquareSpace but have run into a problem id like to correct within the next week before (March 10, 2020) we began getting extremely busy. I essentially am scheduling a year in advance for my schedule and my contractors schedule for recurring service visits for lawn mowing and I would like automatic billing to happen after we have marked each visit complete. PROBLEM: I can't get Auto payments after we complete the appointment/service to be billed? I can't figure out anything other than notifying customers that they need to pay to keep from having service interrupted. I can setup an automatic email reminder to send after we complete the service in which they can click on and pay easily from a stored card, but I can't realistically keep checking every account to ensure that they did pay. Another option is that myself and the contractors can charge their card manually but id prefer not to allow them to see that information. *My idea is similar to Lyft, Auto-collect when services rendered are completed and allow to leave a tip
  19. Site URL: http://http%3Awww.dyoungstudio.com The editor thinks my domain site is my trial site. I cannot delete either of them. I do not know what tags are. Thanks
  20. I was setting up just today, my first Squarespace site, and I saw a banner with a January discount code. But it’s gone now and I can’t remember it. It said it was valid till January 6th, and looked something along the lines of JAN20, I’m not sure how much the discount was for, but I think it was more than the 10% discount code offered on the site. Does anyone know what this code was? thanks, jonathan
  21. So I have two websites that I am creating. Both are separate from each other. One is an eCommerce and the other is a basic blog type. However, I am not sure if I have to pay for two separate subscriptions, or if I can run both domains on the eCommerce subscription. I am new to Squarespace and am not sure how it works.
  22. Hi:) We are new to squarespace. We have a website registered with squarespace under one user, who owns it and pays for it. The question is whether the invited contributors also need to purchase plans in order to be operative in their roles (e.g. at admin level). We noticed the "free trail" countdown displaying the same way for the owner and the contributor and got confused about that. A clarification would be most welcome. Thank you, Tomek
  23. Hi We need the option to have invoices emailed for Squarespace charges and to be able to choose the address they are sent to for each different site on an account. This question was raised once before, but was closed with the reasoning that (paraphrased) "It sucks that you can get your invoices emailed, but you do get a handy notification email before being charged to let you know the charge is coming" I find this an unacceptable response. I have designed many sites for different people and I need them to be automatically sent invoices when they are charged by Squarespace.
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