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  1. Hi there. I'm not entirely sure if this has been covered elsewhere so apologies in advance. I have been doing some volunteer work for this amazing US foundation and have helped them with a few things including some minor edits to their existing website. However, they are now ready for a full new version which I have been drafting. Too many design changes (whole revamp) to do them on the current site. The thing is that their subscription is soon to expire and now they want me to take full control going forward. I hav my own account where I manage my own site and a few others for other people. But I am only a Contributor (with full Admin rights) in theirs. They no longer have contact with the current "Owner". Now, I have just transferred ownership of the draft I was using (as they were the owners, although i is now expired), but I still need to: Transfer their site/domain etc. to me. The hosting is with GoDaddy. They can keep ownership of that. I just need to be able to log into my normal Circle account and manage their webpage and upcoming store. But as the new owner. So that a) the original owner won't have access to the content I create and b) they may benefit from discounts I get as a Circle member? Given their site is about to expire, and that I am doing a full revamp (starting from scratch), is it easier to simply finish creating on my draft and then just move the hosting to it once I'm done? If so, anything I should be mindful of? I guess their subscribers I can just export and re-import on the new site. Anything else that may break?
  2. I need to put a $90.00 cap on a discount code. For example, if someone purchases a product for $24.00, it is free, but if they purchases something for $110.00, they would owe $20.00. I should also note this needs to be PER ORDER not per product. Is there a way to accomplish this?
  3. Under the items I have in my inventory there is a tab for subscriptions. I just want to ensure that my clients will not be charged more than once but under this setting if i set the billing date for expiration it only allows for it to expire after 2 payments? Anyone have experience with this?
  4. I currently have a personal account and pay separately through Squarespace for a Google email account. It is going to cost me pretty much the same if I go to a business account that includes a google email account. What I need to know is, if I cancel the separate payment for the Google account, will I have to start from scratch with a new account once I move to business plan? Or is there a way to just merge personal and google account during the upgrade process? Nervous about upgrading before I know what will happen to my existing google email account - ideally I want to maintain a consistently active google email account, with same email details.
  5. Hello! I'd like to start an affiliate program for my member area, Weeknight Dinners. It's a virtual meal plan program with a weekly menu, shopping list, batch cook / prep-ahead guide, and recipes. I'm a Registered Dietitian and I'd like to offer the program to other dietitians, nutritionists, personal trainers, etc so they can promote it / sell it to their clients. I know I can't set this up in Squarepace. Does anyone have any suggestions for a third-party affiliate programs? Thanks so much – I really appreciate it! Kelly
  6. Squarespace has too big a gap between contributor/managers and admin. ie Contributors can't add new pages (for example); they need full admin access, which includes billing privileges. Which is bad. Essentially, if I'm to give a client the ability to add their own content pages, I need to hand over ownership so my credit card is not wearing their purchasing decisions. This suggests a cynical approach by Squarespace to increase purchases or leapfrog the reseller for a direct relationship with the end client. This exposure – and lack of clarity on costs incurred and time to recoup from the end client – is the biggest impediment to us developing Squarespace websites for clients. It makes Squarespace not fit for its core purpose: reselling a product (the website).
  7. Hi Everyone, I own an education business and I'm hoping Squarespace can be the new home for our business operations. A bit of background - we mainly run recurring group classes where students pick a timeslot and stick to it and an extended period. We charge by the month and prorate charges should a new student join an existing class. However, I've run into some questions and issues with scheduling. Hope you guys can help! (1) Can you limit the amount of cancellations a client can have (i.e., per month)? (2) Is there a way to automatically keep a client booked every month and generate an invoice for them? (3) How do I generate an invoice based on the amount of classes they join? When I click on the appointments, you only have the option of paying for the class on the specified date, and the 'Check All' function only allows you to reschedule or delete the appointments. Appreciate any input and suggestions in advance! Thank you. Justin
  8. Hi, I could not find a proper section in this forum which was 100% accurate to my question, hence I'm putting this case here - feel free to move to the more appropriate place. I need to update billing email address which should be used to notify us that we have an upcoming payment deadline for a Squarespace subscription. I've found postal address etc. in Settings, however there's no option to provide/update email address to all payment/accounts related notifications. Please advise, how and where I can provide it - my login name is my personal email address, but for payment related cases it should be different email address. Thank you, Slawek
  9. I would like to apply "Add to Cart" buttons on my Front Title Page. I would like my "Cart" to tally up as customers add to cart from the front page. I do not wish to require customers to use the "Store Page" though I want the benefits of inventory and size to work with my site. This is not obvious, intuitive or working for me currently and I've missed my projected deadline to go live now.
  10. hey i'm pretty new in to this and got some questions. I work with leather and almost everything i do is custom for the customer and today I get an order then i create what they ordern and then they pay for it before i send it.. and that give me some trouble with the shopping cart. is it in any away possible to have a shop where the customer can click on what they want in shop and when they go to checkout they see a price then can click "order" instead of checkout, then i get a like a mail and can take it from that? then i can discuses last design and if it schould be something extra like gravyr or name plates, delivery time and last price and shipping..
  11. I've missed out on payment previously back June, and now I've paid for the resubscription, and have now pointed the cname record, but Squarespace isn't sending me a verification email. So what should I do now? There isn't any options to prompt resend verification. P.S. I've check spam and all inboxes, there isn't any in my mail..
  12. Do i need a different subscription for each individual part of my website? current I'm paying for both website and scheduling it seems. Do I need ANOTHER subscription for commerce and in person paying?
  13. I would like to access and export billing/invoices for all of my sites at once. Right now, it seems like I have to go into each individual site to access billing invoices. Is this the only way? I have over a dozen sites.
  14. Site URL: https://tarantula-lobster-atz4.squarespace.com/ Hi there, I have a Canadian client who wants to know if they can receive their Squarespace yearly bill/invoice in Canadian dollars? (For accounting purposes.) Is that possible? (It's currently in Australian Dollars as that's where I'm located.) Thanks in advance, Jess
  15. I need to cancel my SS subscription for a few months for financial reasons. I've read that all of your website content is marked for permanent deletion 30 days after you cancel or let your site expire. I would let the subscription expire, but I want to reactivate the website in the new year. If it's actually deleted 30 days after the subscription expires, that isn't an option. So then I was considering unpublishing it. If I make my site private, will I still be charged for my subscription? Or is there another way I can temporarily cancel my subscription but still be able to reactivate the expired website in a few months?
  16. Hi all! I've had a 7.0 site since 2020, and recently decided it needed a redesign. I started a trial (using 7.1) and spent a lot of time on it before discovering that swapping my subscription over to the 7.1 site isn't as easy as I expected. Since I've already spent the time creating and refining it, I'm trying to find the best way to cancel my 7.0 site (paid annually) and start using the 7.1 version without wasting too much money. Squarespace's guide recommends contacting them to see if you're eligible for a pro-rata refund after cancelling your site, but from what I'm reading here that seems only applicable for Circle members and designers - please correct me if I'm wrong! Swapping from annual payment to monthly only seems to be possible after the current billing cycle, and I can't find any way of extending the free trial more than 7 days (as I'm not a Circle member). I'm grateful for any suggestions, Thankyou in advance!
  17. Hi there, I was wondering if there is a way to get one plan for a website and scheduling service? or do I have to pay for 2 different plans?
  18. I have been hosting my site with Squarespace (version 5) for 10 years and today my site appears to have disappeared. 😧 Today I went to my site URL and that's when I began to see the following issues: 1. On my domain (hosted elsewhere), Squarespace is now displaying a "custom domain" mapping page. Weird, but Um ok I thought this domain issue would be easy to fix until I encountered another issue....... After noticing my site not showing up on my domain properly, I then tried to access my site by typing in my regular account URL with the Squarespace subdomain affixed to it (e.g. mysite.squarespace.com). Then I saw this.... 2. On my account URL, my site is gone and Squarespace is displaying a page that says the account is "Available." WHAT? How can MY account, that I've been paying for for many years, be Available suddenly out of nowhere? How can this be happening when I have a monthly plan? Can someone please let me know how I get my site back online? Also, does anyone know how to get expedited support from Squarespace on this matter? I opened a ticket but as I use my site for work, I don't have time to wait around until tomorrow to get this resolved.
  19. I want to set up a member area on my website, but I want it to serve as an Alumni membership portal whereby Alumni (members) can set up an account and check if they are up to date on their annual dues paid to the organization - not necessarily access special content. Do the member areas support this type of billing history search by "members."
  20. Site URL: http://www.enjoysnacks We have started using discount codes in our store for expos and promotional events. I have noticed that customer information (billing information) is missing for those orders whose order total is $0. Apparently, Squarespace thinks that shipping information and billing information is the same thing and that customer information for orders of $0 is not necessary. From a marketing perspective, not collecting the information of people placing orders is questionable. Many of our products are ordered as gifts so the billing and shipping information are different. Also, this means that only one email notification is sent out to just the recipient. This means that the person who placed the order is out of the loop for their order. I'm surprised that no one else has encountered this error. I have never seen an e-commerce system not collect the information of the person placing the order.
  21. So I am trying to figure out how to set up an initial down payment option for customers. I am building a small batch of boxes, I need the customers to put a deposit down and pay the remainder plus shipping once the boxes are complete. Example A - Customer wants a box made out of maple, the deposit to get them on the list is $100. The total cost of the box minus shipping is $375 so once I am done building this batch of boxes I need them to be able to pay the remainder $275 plus whatever the shipping is going to cost to their location. Example B - Customer wants a box made out of walnut, the deposit to get them on the list is the same $100. The total cost of the box minus shipping is $425 so once I am done building this batch of boxes I need them to be able to pay the remainder $325 plus whatever the shipping cost is to their location. So the way I have it working in my head is, I put up the item, limit the quantity to the amount I want to make, once they put down the deposit fee and all of items are reserved I have a list of all the people who put down the deposit and their email, I build the boxes and send out a mass email letting them all know it is completed and they need to finish the transaction by paying the fee + Shipping and I get them shipped out with a return email with the tracking numbers...??? Any help or keywords that I can search or research would be greatly appreciated! Thanks Erik
  22. Site URL: https://www.csitrustcompany.org/ Hello, our G Suite Basic subscription lapsed and has been suspended. We would like to reactivate. Have already reached out to customer support here: https://support.squarespace.com/hc/en-us/articles/219648707-How-do-I-contact-Squarespace-Customer-Support- Live chat just provided us a document...and I can tell you that its very confusing...It would be much easier with a button linked to "pay this much" and then complete the transaction. Do we really have to cancel this and subscribe to that to reclaim an active status from a suspension? Next steps Note: After cancelling your subscription in Squarespace, we can no longer help with Google Workspace. Consult Google's documentation for any of the following actions. To take next steps, log into your Google Workspace Admin Console: https://admin.google.com/a/yourdomain.tld (replacing yourdomain.tld with your domain). Depending on what you want to do, you can: Set up billing with Google to ensure uninterrupted service Upgrade to another Google Workspace plan Completely cancel your account FAQ Will cancelling my Squarespace site cancel my Google Workspace subscription? No. Billing for Google Workspace is handled separately. If you cancel your site, we’ll continue to renew your Google Workspace subscription using the credit card on file. Will cancelling my Google Workspace in Squarespace delete emails, contacts, or other content from my inbox? No. Cancelling your Google Workspace in Squarespace transfers the billing aspects of the account to Google, but it doesn’t affect the content in your inbox. All emails, contacts, and other content remains intact after cancelling Google Workspace in Squarespace. I see a "Failed to Cancel Google Workspace" message. You'll see this message in your Billing panel if you don't have any Administrators in your Google Workspace account. To resolve this, set one or more of your Google Workspace users as an Administrator. In the Home Menu, click Settings, and then click Email & Google Workspace. Click a user. Check the Administrator option to give this user full administrative access on the Google Workspace account. Click Save. You should now be able to cancel your Google Workspace account from the Billing panel. Note that Google Workspace user levels are separate from Squarespace permission levels. A Squarespace user with Owner or Administrator permissions won't automatically have Google Workspace Administrator privileges. How do I cancel an existing Google Workspace account so I can sign up in Squarespace? During signup, if you see the error message Failed to register for Google Workspace - A Google Workspace account already exists on this domain, visit Troubleshooting Google Workspace to learn more. You won’t be able to cancel the existing account following the steps here, as the existing Google Workspace account may be hosted with Google Workspace directly or another reseller.
  23. Hi, I would like to be able to automatically create an invoice simply by a customer entering their email on my website instead of direct payment. So instead of manually reading the mail they entered and then creating an invoice for them and then send this I would want this to be automated of some sort. Has anyone been able to do this in squarespace or something similar by third party?
  24. I'd like to have a payment page where clients can enter an amount to pay and enter a credit card number to pay it. The idea is I'd be sending them a bill, and they'd be paying it on my page through Stripe. Is this possible? From what I've seen, SquareSpace seems to be more oriented around a shopping cart model, which is not what I want. The Donation block is similar to what I'm looking for. But it'd be for paying a bill rather than sending a donation.
  25. Hi everyone, I am a copywriter and am looking for a way to design many different templates for my clients that they can choose from without having to pay for each template/site. I hope I am making sense! For example, with Wix it was possible for me in the past to work on multiple sites which weren't live but only in my dashboard. Thanks so much! Kristina
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