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  1. I'm trying to connect our HubSpot account to Squarespace by using the following DNS connection (check image) But Husbpot keeps telling me that there is a typo and it's not working. What am I doing wrong? Thanks in advance.
  2. Hello, I am trying to add custom DNS records to my subdomain but cannot figure out how too. It just adds it to my root domain. Can anyone help? https://concierge.attachelondon.com/
  3. I use a third party email called fastmail for my office email and personale email. On the whole its work out cheaper than google an godaddy. When I was with wix i had no problem with this issue. I would add my SPF records, MX and DKIM record without any problem but with squarespace it seems like there is issues with SPF records. See attachment. it seems pretty straight forward but fastmail does not seem to see this entry from squarespace. I bought my domain through squarespace. I need some help on this matter.
  4. I am trying to add a subdomain for an api. The api is built using api-gateway/lambdas and therefore lives in aws. The url provided for the api is of the form: <random-hash>.execute-api.<region>.amazonaws.com. When forwarding the subdomain to the AWS url, I receive a forbidden, I believe because the AWS domain doesn't match the squarespace certificate. I then tried using Route53 to manage the dns of the subdomain. They provide nameservers I can use for the dns lookup, but there is not place to add nameservers for the specific subdomain in squarespace. Additionally, I created a cert for the subdomain in AWS, and then tried to add the cname validation record to the dns settings in squarespace, but the put request fails saying, I was hoping for some direction on how to get this setup correctly while keeping the domain hosting within squarespace. I basically need, api.<domain>.com to be a subdomain pointing to <random-hash>.execute-api.<region>.amazonaws.com, from squarespace dns. I can move all dns over to AWS, but I was hoping to avoid that.
  5. Hello, I have a site in ."fr" for years on Square space, but the domain name fell a few days ago (oops! I forgot to relaunch it) at ovh.com I launched the domain name yesterday for 3 years, and when I want to see the DNS settings of square sapce for this site, it informs me that .fr domains are no longer taken into account and after various manipulations I managed to arrive on the DNS Setting page where I see: DNS ErrorDo I have to wait again (72 hours) for the domain name to be taken into account?Translated with DeepL
  6. Hi, i am setting up my website and business at kolours.space / kolour.space, its seams my DNS is not linking because was previously linked to WordPress.com — Get a Free Blog Here i will fix in due course, because i own both domains. I know the website content and flow, but i may need a straight forward assistance to make sure it flows to the commerce page and instagram link. How can i get this support? Webinar only? Not really want to pay for expert to look at all, just the ecommerce floe.
  7. Hi, I'm Dave and I am trying to setup my DNS settings However, although it looks like that the DNS for the @ items are added the issue that i seem to have is that it is also picking up other ip addresses that also uses the same mx records. So the DNS checker is showing those in red. Only problem is, i need to have those around. Is it going to be an issue with sending emails via forms if the records are pointing to other services i am running? Thanks in advance, Dave
  8. My domain is registered with GoDaddy, and my site is on Squarespace, so my GoDaddy DNS settings use Squarespace nameservers. I signed up for Google Workspace through Squarespace so I can use an email address associated with my domain, and I'm wondering whether that was a mistake. While following Google Workspace instructions for activating Gmail (https://support.google.com/a/answer/140034?hl=en), I saw that I have to set up the MX records for Google Workspace, but GoDaddy won't let me create a new MX record; the explanation is: "We can't display your DNS information because your nameservers aren't managed by us. Manage your DNS here by changing your nameservers to default nameservers." But if I change the nameservers to GoDaddy's default nameservers, my domain will no longer be connected with my SquareSpace website. Is there a way to reconcile this or was I mistaken in thinking I could use Squarespace as my Google Workspace reseller (so my email works) while using GoDaddy as my domain registrar? Must I either transfer my domain to Squarespace, or use GoDaddy rather than Squarespace as my Google Workspace reseller? Thank you.
  9. Hi everyone. I'm hoping someone can help me. I'm not the most savvy with websites, Squarespace has been good so far but I've run into a problem. I'm trying to verify my domain via DNS record on the Google Search Console. It says: Select record type: TXT Sign into your domain provider copy the TXT record below into the DNS configuration for theclaytalk.com So I went into the DNS settings in my Squarespace website. I created a custom record. The host is theclaytalk.com. Type is TXT. The Data is the string of text they told me to copy and paste. However, when I click verify in the google console it says "We couldn't find your verification token in your domain's TXT records. Sometimes DNS changes can take a while to appear. Please wait a few hours, then reopen your property in Search Console. If verification fails again, try adding a different DNS TXT record." I've tried waiting 2 days now and it still won't verify. I'm not sure what I've done wrong. If anyone knows what to do I would greatly appreciate any help. Cheers Amanda
  10. Hello, I'm trying to connect my domain but there is still one CNAME line Squarespace asks me to change to make it work and this line does not appear on the DNS list of my domain provider... I tried to reach them but it's impossible if you don't pay a subscription... Can someone here help me ? 🙂 Thanks
  11. Hi everyone I've had my site on SquareSpace for years but have my domain with 1&1. I just noticed when I logged in today that in my domain settings, it says 'DNS error' and when I click through, it says the Current Data is deprecated. I'm not very technical so don't really know what this means. How do I fix this? See screenshots attached from my SquareSpace and 1&1 screens. Thanks!
  12. Hi there, I've just published our website. It's connected to an external domain account with IONOS. For some reason the website only loads if it has www in front of the domain name. Any ideas? Assume it's something I need to add to the DNS control panel in IONOS? Technically inept, sorry in advance!
  13. Has anyone received a solutioin to this issue? We are experiencing the same issue with our wildsidepetproducts.com domain. Has worked flasslessly for years and has suddenly stopped working, returning a DNS error.
  14. Who knows what is I added it in domain DNS record same as other 6, but record still hasn't been found. It has been for a week already.
  15. Hello, I'm trying to transfer a site from 123 Reg but not having much luck. Below are my 123 Reg DNS an my current SSpace settings, I've unlocked the domain on 123, but it's not working, can anyone see where I'm going wrong please? The 123 Advanced DNS setting are: DNS ENTRY TYPE PRIORITY TTL DESTINATION/TARGET @ MX 10 morechoice-info.mail... @ TXT/SPF v=spf1 include:spf.p... @ A @ TXT/SPF 3b52r9qi7c50u6ehhm4d... autodiscover CNAME autodiscover.outlook... enterpriseenrollment CNAME enterpriseenrollment... enterpriseregistration CNAME enterpriseregistrati... lyncdiscover CNAME webdir.online.lync.c... sip CNAME sipdir.online.lync.c... www A _sip._tls SRV 100 0 1 443 sipdir.online.... _sipfederationtls._tcp SRV 100 3600 1 5061 sipfed.online... And my current SquareSpace settings are: autodiscover CNAME N/A verify.squarespace.com enterpriseregistration CNAME N/A ext-cust.squarespace.com lyncdiscover CNAME N/A webdir.online.lync.com @ MX 10 morechoice-info.mail.protection.outlook.com. @ TXT N/A v=spf1 include:spf.protection.outlook.com -all @ TXT N/A 3b52r9qi7c50u6ehhm4dkrn1o sip CNAME N/A sipdir.online.lync.com Squarespace Defaults Host Type Priority Data @ A N/A @ A N/A @ A N/A @ A N/A www CNAME N/A ext-sq.squarespace.com
  16. Site URL: https://www.philipparedding.co.uk Hi I'm trying to connect a Squarespace site to names.co.uk - not names.com. The instructions I found all talk about names.com having a squarespace dns template, names.co.uk doesn't have that. I can edit the DNS records but it does not accept @ as a host name. "Host name for A record 3 is invalidHost name for A record 4 is invalidHost name for A record 5 is invalidHost name for A record 6 is invalid." Any help would be much appreciated.
  17. I've missed out on payment previously back June, and now I've paid for the resubscription, and have now pointed the cname record, but Squarespace isn't sending me a verification email. So what should I do now? There isn't any options to prompt resend verification. P.S. I've check spam and all inboxes, there isn't any in my mail..
  18. Hello! I have attempted to connect my newly designed site to GoDaddy 3 or 4 times now. I know it is possible because I did it on my coming soon page. I have followed the directions listed by Squarespace and I just don't know what to do. It keeps saying, unable to confirm ownership. Can someone PLEASE HELP
  19. I am creating a squarespace website with the plan to host large audio files and video files that can be played directly from the user's web browser. Rather than storing this content on Squarespace servers, I would like to store all of the content in public-facing AWS S3 storage buckets. These can be played directly from the browser and I would like to serve the content through my own CDN (also set up through AWS). For this, I have created my own servers through AWS Lightsail. This involves my own public IP, so I would like to edit the DNS records within my squarespace site to point to my own servers hosted through AWS. Given this intention, my question is this: What is the best way to configure pages in Squarespace to display externally hosted video and audio data? Furthermore, how can I point squarespace to my own DNS records to offer optimal service time of this content through an externally configured content delivery network (CDN). Thank you for your time, I greatly appreciate any guidance the squarespace team can offer to help me set this up! Here is the url for the website: https://www.attuningmind.com/?password=demo
  20. I just purchased a domain and have no choice but to use NameBright as the server for the time being but Squarespace's instructions for setting up the new domain don't align with NameBright's DNS editing page. Can anyone tell me if how I've filled this out is correct?
  21. Site URL: http://www.dpoc.org I have entered by dropdown the MX records for Google Workspace, but cannot activate them because it tells me that I need to add all records. I have attached MX records and DNS records. I can' figure out how to access the squarespace dns page to add the extra dot after com, hoping that would fix the problem. I havea worked on this for about 3 days and have tried repeatedly to activate. Please help
  22. I'm wondering if anyone would be able to look at these old MX records and tell me if they could potentially be causing a problem with email delivery. I am familiar with the regular MX records that are categorized as Google Workspace. Those look good. The ones I'm curious about are in the custom records section. This domain was previously transferred from a different provider and is now managed by Squarespace. My client is getting spotty email delivery and I'm wondering if these old records could be the culprit. I am not the original designer/person who set everything up, just trying to sort this email situation out. Thanks is advance for any wisdom on this topic. Cami
  23. A client has a domain that's managed via cpanel and we're struggling to get the DNS settings to connect properly. I have followed all the how-tos online and everything else is perfect, however it's refusing to connect to the ext-cust.squarespace.com because the cpanel won't accept www as the host name. All A settings have gone through fine, along with the first CNAME - it's just this one that we cannot connect. Does anyone have any experience or solutions for this? Thank you 🙂
  24. Site URL: http://philipmarksart.com I am trying to use javascript to dynamically send emails to my customers who have inputted their email and then hit a button. The button can be a submit button for a form or just a button. My domain "philipmarksart.com" is managed by squarespace, and i have a custom gmail email "philip@philipmarksart.com" which I have connected to squarespace. I have submitted forms which send appropriate emails to this email address when i hit a submit button. I have also used third party products and have sent emails to multiple email addresses but the emails have to be set up previously and cannot be dynamically changed. So far, I've used javascript successfully to implement a lot of custom handling on this website. From what i have discerned by web research, I believe i need to modify my squarespace and/or google DNS settings and hook up with an smtp server to accomplish this task. Google workspace provides a free smtp server which I hope i will be able to use for this purpose (although I would use other smtp servers if necessary). What i need help with is how to set up my dns records to accomplish this. Unfortunately i don't have any experience on what to add or remove from my dns table. I would appreciate any help i can get with respect to this issue. I have attached screen shots of my squarespace dns information. I would think that this capability would be useful to a lot of squarespace users. Thanks -- pjmsr.
  25. Site URL: https://www.chrisspecialtyfoods.com/ My client wants to migrate ecommerce functionality to Shopify. The idea is that the "Shop" button redirects to shop.[site].com, instead of [site].com/shop. Shop.[site].com would be on Shopify, and the rest would on Squarespace. I'm not great with DNS stuff and have been stumped on this project for many hours now.
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