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Found 11 results

  1. Hello, We're trying to update the DNS record for our domain. The instructions say to add a CNAME, and two TXT records. One of the TXT records is denied, and that's because it requires a wildcard in the host (@); which our hosting provider (Dreamhost) can't accept. Is there a workaround to this? Currently we have the denied TXT record added, but the host is left blank, since '@' can't be accepted. Thank you
  2. Hi there, we currently have a squarespace site with the domain and DNS being hosted by a third party. We have just built a new Squarespace site and need to now point our domain to the new site. Squarespace says “If all records are entered correctly, your domain should connect to your site within 24 hours. At times, it can take up to 72 hours. Visit the Domains panel at any time to check your progress.” Does anyone know if that is a Squarespace thing or a third party DNS issue? As our DNS host has quick controls of making updates in 2 minutes, so we are confused as to why it can be up to 72 hours, is it a Squarespace reason for the slow changeover? Doesn't make it easy to 'launch' our new site, when we don't know when it will show up as new. Love any thoughts people have. Thank you. PAT
  3. Site URL: http://grapefruit-tambourine-pwf4.squarespace.com My domain is still not connected after 2 weeks, and it keeps telling me that I have an "A record" that I should remove from my DNS, but I do not have that record! My domain is from Namecheap. The record Squarespae tells me to remove is " 192.64.119.200", I looked it up and it points to namecheap in NYC, idk if that means anything, but again i do not have this record on my namecheap DNS. Does anyone know how to solve it?! Thanks a lot!!!! See the attachments for reference.
  4. Hey everyone - I've been having this problem for a while now. I've entered custom settings to point my domain (greencoconutdigital.com) to a mail server hosted by a different company. However, I'm still not receiving any mail to the addresses that I have registered. After digging around a bit, it seems that the A record that I have registered is not actually appearing after proliferation. See here: https://www.whatsmydns.net/#A/greencoconutdigital.com The only IPs showing as A records are Squarespace's default IPs which are listed in the domain advanced settings and which I have not edited at all. The other custom records (MX and TXT for the spf record) are all showing with no problems. Based on this, I'm assuming that the problem is with the A record. There are no problems with the email hosting provider. They have double-checked my custom DNS entries and I also know some other customers of that provider who told me that their mail IP and mail subdomain were exactly the same as the ones the hosting provider specified to me. Their email accounts are working fine. I've double and triple checked all of the settings. My last resort to attempt to fix this was to remove all of the custom DNS settings and wait 72 hours for the change to proliferate (it did and all custom records for that domain were removed) then to reinput all of the custom settings and wait another 72 hours for those to proliferate. Unfortunately, this hasn't fixed the problem. Squarespace support don't seem to be able to help and I'm at a loss for what to try next. I'm including a copy of the DNS settings below and really hoping that someone is able to help me out with this. Unfortunately, my knowledge of this topic is fairly thin so I would be very grateful for any help, tips or fixes. Thank you in advance! Sam
  5. Hello, I am unable to verify my sending domain in order to add stripe and also to add convertkit. I keep getting an error that says "not a valid host name" or "not a valid IPv6 address" etc. What am I doing wrong? I am attaching screenshots below.
  6. Site URL: https://www.lifeintents.com/ Hi! I am trying to authenticate my domain email address so that I can send an email to my newsletter list on Squarespace. I can't seem to get my SPF record to authenticate with the code that I have in godaddy. I have 2 SPF entries in godaddy: v=spf1 include:zoho.com ~all and v=spf1 include:zcsend.net include:squarespace-mail.com include:zcsend.net ~all Any idea what I am doing incorrect? Thanks! Brandy
  7. Hi all, Here is my saga: I'm setting up a new website for a client, migrating from Wordpress to Squarespace (www.slide.com.au). My client originally point me to a company named Digital Pacific for everything DNS. Long story short, these people tell me that it has nothing to do with them but with Cloudflare. My client doesn't have any login details for Cloudflare or has any idea of when or why this was set-up. To regain access to the CF account, they ask me to change the nameservers - which I find out out of the blue, are with Netregistry. I was able to get access back to the Coudflare account and made the DNS changes requested by Squarespace in order to connect the domain. Attached is what I see on both end. The Cloudflare end seem ok but Squarespace is still showing errors. What can I do to solve this? Does this have anything to do with Netregistry? Thank all.
  8. Is there a way to make lets say test1.thishotel.com to point to my dns server but leave the main site www.thishotel.com pointing at square space servers?
  9. I have been trying to integrate google AdWords in my Squarespace site, but the IP provided by Squarespace is blacklisted and is the reason blocking from running campaigns from google AdWords. Do I need to set up reverse DNS or anything specific I need to configure to make it work?
  10. Good afternoon. I seem to have a weird DNS setting inside of my Squarespace DNS. Namecheap is housing my domain. There seems to be an error appearing and an IP address inside of the "current data" column. I have searched through the support files but can seem to figure this one out. This does not appear in my Namecheap DNS settings. Everything has been set up correctly inside of my Namecheap DNS settings and is all green inside of the Squarespace panel. For some reason this popped up (please see attached image). My SSL and DNS settings are not updating and I'm wondering if anyone knows if this could be the cause / if there is a remedy for this. Please note, I have blurred out the IP for security purposes. Hope that does not interfere in the solution. Thank you in advance!
  11. I’m researching the best system for setting up a waitlist in a hospitality setting - I would like to know how well an application like this works when connected to a webpage. It would act like a booking system, transferring details across once a payment for booking is made. Thank you in advance,Natasha
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