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  1. Site URL: https://begoodtoyourselfbymargo.com/ Hi, I transferred my URL from the Bluehost. However, to access my old site on Bluehost, I need temporarily redirect my new Squarespace website to the old one via IP. I've been trying to adjust the IP in DNS settings, but it gives me an error. Technically, I can transfer my URL back to Bluehost, but I want to see other solutions. Thanks
  2. Site URL: http://coaching.southerncross.me Hi , has anyone set up a landing page with instapage ? has anyone specifically had experience with subdomains and setting them up in squarespace and linking them to instapage ? Best, Malcolm
  3. Site URL: https://www.coachcourtney.net/ Hi, I'm a bit confused since I'm unable to verify my domain from my email marketing campaign. I keep on getting an error for the second record "TXT" type. I already updated my DNS customer record from Google domain as well, but I still can't verify my domain. Whenever I add an "@" from Google Domain, it prompts me to leave it blank as well. Also, I am able to see that I already have a duplicate for my TXT record under Google Workspace. My client created the Google Workspace account via Google, not directly from Squarespace MISTAKENLY. (Please see the 2nd box on the screenshot above). I also can't connect my Google Workspace account to my Squarespace website. Are these issues connected then? Please advise. Thank you so much. Looking forward to hearing from you guys.
  4. Site URL: https://bananaknights.com Good afternoon! When I started with Squarespace everything in my DNS records worked smoothly! I created the A Record for my self hosted server, pointed my static IP to it and after 72 hours life was good! However, I think I may have something wrong my with DNS records now has my main site bananaknights.com will resolve but the sub domains I have setup in IIS are not resolving properly. I can hit them internally if I do a quick and dirty host edit, so I do not believe the issue is with the IIS bindings. (I have these setup using HTTPS and HTTP with an HTTP redirect to HTTPS. Bindings are pointed at * and the local IP of the server) Currently, the only DNS entry I have in my Squarespace domain settings is the A record that points to my static IP assigned to me with my ISP. The ISP is not blocking any ports, and all of the ports I need to have open are open. I also checked my firewall and it's not being blocked by the firewall. I'm not sure what happened to the rest of the records (if there were default ones put in by square space, and if they are needed) but maybe I am just missing some default records to make this work? Do not hesitate to ask me for anymore information if you attempt to assist me. I appreciate your time, and thank you very much!
  5. Site URL: https://www.lucykeaveny.com Hi My client wants to point their SQS site, temporarily, to a new Clickfunnels sales channel they have built. Has anyone done this and if so, what steps do I need to take at the SQS end to make this happen?! Nervous when changing DNS settings! Thanks, much appreciated.
  6. Site URL: http://www.brew.ae Hello, I need to point my url to my site. However my domain name is with etisalat. The image shows what elements I can adjust on their side to point the domain name. However, if you look at the Squarespace image, you see that it has A records, Cname etc. I dont get any of that available on the etisalat side. Just NS1 , 2, 3 4..etc. What do I need to adjust or add on the etisalat side, in order to make this. thanks for the help. p.s i am not technical at all so apologies in advance
  7. Site URL: https://ttohc.com Hi There, I just updated my domain's DNS records to point to my new Squarespace site. Everything is green in the DNS Settings in Squarespace. But when I navigate to the site, I'm getting a message saying "Your connection is not private". Site URL: ttohc.com Screenshots below. Thanks!
  8. Site URL: https://extremecommunitymakeover.org I am working on connecting my custom domain to MailChimp. I have been given the CNAME & A Record information. However, when I go to add these to my squarespace DNS settings. However, keep getting Error message: DNS Record Conflict. I have gone through trying to identify the conflicts, looking for similar types of records or records with data that might conflict. I don't see it. Mailchimp instructions states the following for CNAME & A Records: Copy the following value into the CNAME record named www for extremecommunitymakeover.org. If this record does not exist in your DNS settings, create it. Do I replace the current CNAME on with the one they provide? Copy the following IP address into the A record for extremecommunitymakeover.org. If there is already an IP address in an existing A record, replace it with the one we provide. I have four A record IP addresses - do I remove the all and add the new record? Screenshots of the DNS Records are attached. Really looking forward to some help and advice. TIA
  9. Hi there, we currently have a squarespace site with the domain and DNS being hosted by a third party. We have just built a new Squarespace site and need to now point our domain to the new site. Squarespace says “If all records are entered correctly, your domain should connect to your site within 24 hours. At times, it can take up to 72 hours. Visit the Domains panel at any time to check your progress.” Does anyone know if that is a Squarespace thing or a third party DNS issue? As our DNS host has quick controls of making updates in 2 minutes, so we are confused as to why it can be up to 72 hours, is it a Squarespace reason for the slow changeover? Doesn't make it easy to 'launch' our new site, when we don't know when it will show up as new. Love any thoughts people have. Thank you. PAT
  10. Hello square space community forum, John Kooz here. Working on a very superb project right now! I am currently working on publishing my six ebooks for free on my website. The top-level domain is "http:www.johnkuczmarski.com", but I need the top-level domain to be "http://www.johnkooz.com". Both demain names are mine, but the DNS I purchased through the horrible interface of go daddy (Square space is a superlative web design tool compared to godaddy.com, IMHO!), I fret I will have to deal with the godaddy.com site and their horrible interface. I appreciate any insights. Thank you. Sincerely, John Kooz ----<Update Below>------ I have navigated to wretchedly annoying site of godaddy.com. I am on the "Transfer from your godaddy page" but when I enter my email address as the account http://www.johnkooz.com is going to (my square space registrar), the page doesn't reload. That page didn't give me the opportunity to use SquareSpace's authorization code that they provided me with. I appreciate any help. I may, unfortunately, have to post to godaddy forum. I'll try to avoid that. Thank you! Sincerely, John Kooz
  11. Site URL: http://gwyl.org Hi, THANKS for any help you can offer. I really do appreciate it. I am basically in the "dog house" with my daughter for "ruining" her email (which may or may not be true). So, - Daughter bought new domain - gwyl.org from Hover.com - Has connected it to SquareSpace. Website is now a few days old with SquareSpace. - So DNS is kind of "split" - email aspect seems at Hover but website at SquareSpace. - Incoming gwyl.org email is forward to my daughters gmail and works fine. - BUT she had this problem of she could not send email (no SMTP server to use) so I set her up on authSMTP.co.uk. I made some DNS changes for that. It worked but ALL outgoing mails to ANYBODY went to Spam. These are NOT marketing emails. Just ordinary emails. - So, all kinds of stressful talking about how to fix. In the end, I removed all my AuthSMTP changes and she bought mailboxes from Hover. - These hover SMTP credentials work BUT ALL email to EVERYBODY is still going to spam. - I added a SPF to try to improve but made no difference. How can I figure this out and fix it? THANKS. Somehow I guess the gwyl.org sending reputations is TERRIBLE but only about 20 emails I EVER been sent so somehow this relates to the basic setup (DNS and all that). THANKS. - Chris
  12. Site URL: https://homegrownfit.com/ Can you help me 1. Create a Subdomain (think I have this part) 2. Point it to this Convertkit landing page https://skilled-writer-4163.ck.page/d4fed7a844 I've read all the tutorials, followed the videos, and still errors.😬 Thanks in advance!
  13. Site URL: https://funtimeprogram.com I am trying to setup my DNS records as described on the Update DNS Settings form for my newsletter, but it is still not authenticating the txt @ record even though it's been over a week. Squarespace is giving me the error "Please merge your SPF records" but they are already merged into one record as described on the Update DNS Settings page. I put the following records into my domain DNS records at Google Domains: CNAME squarespace._domainkey squarespace-domainkey.squarespace-mail.com TXT @ v=spf1 include:squarespace-mail.com ~all TXT _dmarc v=DMARC1; p=none The first and third record are verifying but the second one is failing with the error "Please merge your SPF records." I checked out the documentation for the error and it appears to only apply for multiple SPF records, but I only have one. Can anyone explain how I need to modify my records to get them to validate? Thanks so much.
  14. Site URL: http://www.scuolaspaziotempo.squarespace.com Hi I am trying to point the dns from my provider to squarespace. I have done all the procedure however the last A record always remains in red (see image attached) How come it does not configure? Thank you
  15. Site URL: http://domenico.com.py Hello, I built a site on squarespace but I cant get my domain to work with it. I wasnt able to purchase it with squarespace or any of the other domain/hosting services because mine has to have the .com.py extension. As such the help guide doesnt really help me so I'm asking for help here. I'm attaching a screenshot of the dns settings field available on my domain's provider to fill out. Thats all the tweaking it lets me do. What should I type in them to get it to work with my squarespace site? Thanks.
  16. Site URL: http://www.effa.org.au/ Hi all. I am trying to link my third party domain hosted on Crazy Domains to my Squarespace. I have been following the step by step guides provided by Squarespace (https://support.squarespace.com/hc/en-us/articles/205812378-Connecting-a-domain-to-your-Squarespace-site). I am getting confused with some of the required data. Currently, my site has different values listed to what the guide says it should in the DNS Settings. For example, my DNS panel lists the required data for the second CNAME as "ext.squarespace.com", yet on the guide in the link I provided, they say to use the URL "ext-cust.squarespace.com". Further to this, the guide says i should have 4 A records, yet in my DNS Settings panel on Squarespace I have only one; the IP address off which does not match any of the IP Addresses that you are told to enter on your hosts DNS Settings. My dilemma is whether to point to the Required data listed in my Squarespace DNS Settings panel to my hosts DNS Settings, or whether to follow the guide provided with the values they say to use, including the 4 separate A records. I'd rather not wait 72 hours to find have done this incorrectly. Does anyone have an answer for me? I have posted a screenshot of my Squarespace DNS Settings panel for reference. I've also screenshotted the settings one is told to enter in the step by step guide. Any help would be much appreciated. Thanks, Taylor
  17. Site URL: https://www.greeningline.com I can't find where to reach Advanced DNS settings? Is it not possible to change the DNS settings anymore?
  18. Hello, We're trying to update the DNS record for our domain. The instructions say to add a CNAME, and two TXT records. One of the TXT records is denied, and that's because it requires a wildcard in the host (@); which our hosting provider (Dreamhost) can't accept. Is there a workaround to this? Currently we have the denied TXT record added, but the host is left blank, since '@' can't be accepted. Thank you
  19. Site URL: http://grapefruit-tambourine-pwf4.squarespace.com My domain is still not connected after 2 weeks, and it keeps telling me that I have an "A record" that I should remove from my DNS, but I do not have that record! My domain is from Namecheap. The record Squarespae tells me to remove is "", I looked it up and it points to namecheap in NYC, idk if that means anything, but again i do not have this record on my namecheap DNS. Does anyone know how to solve it?! Thanks a lot!!!! See the attachments for reference.
  20. Hey everyone - I've been having this problem for a while now. I've entered custom settings to point my domain (greencoconutdigital.com) to a mail server hosted by a different company. However, I'm still not receiving any mail to the addresses that I have registered. After digging around a bit, it seems that the A record that I have registered is not actually appearing after proliferation. See here: https://www.whatsmydns.net/#A/greencoconutdigital.com The only IPs showing as A records are Squarespace's default IPs which are listed in the domain advanced settings and which I have not edited at all. The other custom records (MX and TXT for the spf record) are all showing with no problems. Based on this, I'm assuming that the problem is with the A record. There are no problems with the email hosting provider. They have double-checked my custom DNS entries and I also know some other customers of that provider who told me that their mail IP and mail subdomain were exactly the same as the ones the hosting provider specified to me. Their email accounts are working fine. I've double and triple checked all of the settings. My last resort to attempt to fix this was to remove all of the custom DNS settings and wait 72 hours for the change to proliferate (it did and all custom records for that domain were removed) then to reinput all of the custom settings and wait another 72 hours for those to proliferate. Unfortunately, this hasn't fixed the problem. Squarespace support don't seem to be able to help and I'm at a loss for what to try next. I'm including a copy of the DNS settings below and really hoping that someone is able to help me out with this. Unfortunately, my knowledge of this topic is fairly thin so I would be very grateful for any help, tips or fixes. Thank you in advance! Sam
  21. Hello, I am unable to verify my sending domain in order to add stripe and also to add convertkit. I keep getting an error that says "not a valid host name" or "not a valid IPv6 address" etc. What am I doing wrong? I am attaching screenshots below.
  22. Site URL: https://www.lifeintents.com/ Hi! I am trying to authenticate my domain email address so that I can send an email to my newsletter list on Squarespace. I can't seem to get my SPF record to authenticate with the code that I have in godaddy. I have 2 SPF entries in godaddy: v=spf1 include:zoho.com ~all and v=spf1 include:zcsend.net include:squarespace-mail.com include:zcsend.net ~all Any idea what I am doing incorrect? Thanks! Brandy
  23. Hi all, Here is my saga: I'm setting up a new website for a client, migrating from Wordpress to Squarespace (www.slide.com.au). My client originally point me to a company named Digital Pacific for everything DNS. Long story short, these people tell me that it has nothing to do with them but with Cloudflare. My client doesn't have any login details for Cloudflare or has any idea of when or why this was set-up. To regain access to the CF account, they ask me to change the nameservers - which I find out out of the blue, are with Netregistry. I was able to get access back to the Coudflare account and made the DNS changes requested by Squarespace in order to connect the domain. Attached is what I see on both end. The Cloudflare end seem ok but Squarespace is still showing errors. What can I do to solve this? Does this have anything to do with Netregistry? Thank all.
  24. Is there a way to make lets say test1.thishotel.com to point to my dns server but leave the main site www.thishotel.com pointing at square space servers?
  25. I have been trying to integrate google AdWords in my Squarespace site, but the IP provided by Squarespace is blacklisted and is the reason blocking from running campaigns from google AdWords. Do I need to set up reverse DNS or anything specific I need to configure to make it work?
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