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  1. HI All, I have a trial site. I'd like to connect my existing domain to be ready when we do go LIVE. But my question is will the current site remain untouched until I'm ready to go live with the updated trial site? Thanks!
  2. Client wants a simple 2 page coaching site. Main homepage is for one audience, NOT LINKED homepage for another. 1. I can easily assign the Squarespace domain to the regular homepage, but would like to use Namecheap or GoDaddy secondary domain to link to the NOT LINKED homepage. Is this possible? I thought it was but this article seems to say it isn't: 2. Also, that secondary domain provider, how do I ensure that if a person types in https it will connect? Had a situation with Namecheap once where I had to buy hosting there to ensure the https version worked. Will Squarespace's SSL cover both domains? Thanks!
  3. I did the nameservers change and everything and I still get this message when trying my site Help
  4. Hi, i am setting up my website and business at kolours.space / kolour.space, its seams my DNS is not linking because was previously linked to WordPress.com — Get a Free Blog Here i will fix in due course, because i own both domains. I know the website content and flow, but i may need a straight forward assistance to make sure it flows to the commerce page and instagram link. How can i get this support? Webinar only? Not really want to pay for expert to look at all, just the ecommerce floe.
  5. Site URL: http://www.naturesetude.com Ok, I have build my replacement site on SquareSpace and I am ready to transfer my domain. So, to be clear, I purchased the domain through Network Solutions and they maintain were the DNS is pointing and I renew my domain names through them. My current site is hosted by InMotion Hosting. So my view of things is that my web site will not be hosted by SquareSpace and I need to point the DNS to Squarespace and need a Name Server names (NS1 & NS2) which I cannot find anywhere on Squarespace's help text. However, I get the impression that Squarespace is thinking I will transfer the management of my Domain to them and that I will then pay Squarespace for renewals, etc. Is this true? Is it possible to let Network Solutions handle my domain and just point the DNS to Squarespace? Earl
  6. Disclaimer: I'm an animator from the Netherlands and not a professional website builder. I successfully transferred the domain "successanimation.com" from Wordpress.com to Squarespace. However, now my free wordpress domain "stefangoedhart.wordpress.com" also links to my Squarespace site which isn't what I was expecting because I only wanted to transfer one domain. Can I point the free domain back to the old wordpress blog? I'm also quite surprised that the domain that I just transferred is still listed on Wordpress with auto-renew turned on. Can I safely turn that off or will that affect Squarespace? I also have my e-mail already set up through Wordpress/Google Workspace and I can't seem to figure out how to transfer it to Squarespace without losing my inbox.
  7. Hello! I purchased a domain with GoDaddy in November 2022, this week I transferred to Squarespace. I didn't know the domain would not transfer since it was created in the last 60 days. So my URL now has the word "squarespace" attaced between my Domain and .com, like this "http://DomainName.squarespace.com." On day 61, will the word "squarespace" be removed automatically? And can I rest assured that I still own the Domain Name I now bought 2x from GoDaddy and Squarespace? See attached transfer note. Thank you for you help!
  8. Has anyone received a solutioin to this issue? We are experiencing the same issue with our wildsidepetproducts.com domain. Has worked flasslessly for years and has suddenly stopped working, returning a DNS error.
  9. Hello, I'm trying to transfer a site from 123 Reg but not having much luck. Below are my 123 Reg DNS an my current SSpace settings, I've unlocked the domain on 123, but it's not working, can anyone see where I'm going wrong please? The 123 Advanced DNS setting are: DNS ENTRY TYPE PRIORITY TTL DESTINATION/TARGET @ MX 10 morechoice-info.mail... @ TXT/SPF v=spf1 include:spf.p... @ A 92.205.6.22 @ TXT/SPF 3b52r9qi7c50u6ehhm4d... autodiscover CNAME autodiscover.outlook... enterpriseenrollment CNAME enterpriseenrollment... enterpriseregistration CNAME enterpriseregistrati... lyncdiscover CNAME webdir.online.lync.c... sip CNAME sipdir.online.lync.c... www A 92.205.6.22 _sip._tls SRV 100 0 1 443 sipdir.online.... _sipfederationtls._tcp SRV 100 3600 1 5061 sipfed.online... And my current SquareSpace settings are: autodiscover CNAME N/A verify.squarespace.com enterpriseregistration CNAME N/A ext-cust.squarespace.com lyncdiscover CNAME N/A webdir.online.lync.com @ MX 10 morechoice-info.mail.protection.outlook.com. @ TXT N/A v=spf1 include:spf.protection.outlook.com -all @ TXT N/A 3b52r9qi7c50u6ehhm4dkrn1o sip CNAME N/A sipdir.online.lync.com Squarespace Defaults Host Type Priority Data @ A N/A 198.185.159.144 @ A N/A 198.185.159.145 @ A N/A 198.49.23.144 @ A N/A 198.49.23.145 www CNAME N/A ext-sq.squarespace.com
  10. Site URL: http://www.foryouth.co Hi, I have a website www.foryouth.co that serves Singapore and the rest of the world, au.foryouth.co and I recently set up my.foryouth.co to serve Malaysia. au.foryouth.co is running for a few months now without any issues. Two weeks ago I set up my.foryouth.co and the subdomain connected perfectly to the DNS records I set up in Go Daddy. As of yesterday, suddenly the connection was removed. When I went to settings-->domain, I didn't see it anymore. Trying to reconnect gives met the error: Domain does not exist This domain is not in our system. Sometimes, it does allow me to try and set it up again, but it fails connecting to the first CNAME (the one with the long code). Does anyone have an idea what is going on? Especially since it was working before? Of course, Squarespace does not have any weekend support. Like why would they. Websites do not go down during weekends, but hopefully someone here can help me out!
  11. Hello, This question is primarily about submitting a site-map with google / “indexing” our website with google(?) so that it correctly appears as the first search for our business website. We have previously used Square Space for our website, www.beilbys.com, since 2018 - however Square space is quite incompatible with our industry (furniture retail in Australia, particularly South Australia). The domain “www.beilbys.com” is still valid until 2023, and I have switched off auto renew, as I have done with our square space website. I’ve purchased the domain www.beilbys.com.au, to capture the Australian market, as we are a localised, Australian business, and that website is live, and we are using Shopify instead which allows for much better presentation of our products, and the overall site looks much better than previously using square space. (Especially on mobile phone view, the background image would cut out and distort, on square space). I am having great difficulty with Google Search still showing our dead Square Space website as the first link to our business website. Even when I have turned the site to private. I have now just hidden all the pages and changed the background to “we have moved” with a link to our new website. I understand I cannot delete “robots.txt” from square space, as suggested by google - but it says I should prepare a sitemap or request an index for my new site? I have no idea what any of that means and none of the google explanations seem to provide any clarity. Could anybody help by explaining how I can stop our old squarespace website showing on google and instead have our new website, www.beilbys.com.au showing up as the first result for our business? Thank you!!
  12. Hi. My domain is hosted outside of Squarespace. When I followed the instructions laid out in the generic "how to update your domain" guide found here https://support.squarespace.com/hc/en-us/articles/205812378 and updated the DNS records on my site to the ones in the guide, it completely wiped out my email. I had to spend hours with my site host restoring email. I don't use godaddy. I am not interested in transferring my domain to SS, as I have several other domains through my host and prefer to keep it there. I did not delete any MX records from the DNS so it should not have affected anything else.
  13. Hi! I have a client that wants to connect a second third-party domain name (it's hosted on GoDaddy) to their site, but they have emails connected to that second domain name and we don't want to break those. What's the best way to connect that second third-party domain name to their Squarespace site? Their IT team is saying the steps within Squarespace will transfer it even though I'm telling them it's connecting the DNS not transferring it. Also I'm not sure how to set it up so it won't impact the email addresses for the second domain name. Thanks for the help!
  14. I just purchased a domain and have no choice but to use NameBright as the server for the time being but Squarespace's instructions for setting up the new domain don't align with NameBright's DNS editing page. Can anyone tell me if how I've filled this out is correct?
  15. Site URL: https://cosmicencounter.com I have managed cosmicencounter.com for several years at Squarespace, but now I need to change the primary domain name to futurepastimes.com. All site content will stay the same. My company also owns futurepastimes.com, it's registered with GoDaddy and I will transfer it to Squarespace. But I want to keep the cosmicencounter.com domain, and set up a permanent 301 redirect so that all existing links with the cosmicencounter.com/blahblah url will automatically redirect to the new primary domain, futurepastimes.com/blahblah. I think I need to take the following steps in this order: Transfer futurepastimes.com from GoDaddy to Squarespace. Make futurepastimes.com the primary domain Make cosmicencounter.com, currently the primary domain, the 301 redirect domain Does this sound right? Thanks for any advice.
  16. Hi, I connected an existing domain. It is coming up with the extension (.squarespace) and I needed it to be a (.com) Please advise.
  17. Site URL: https://www.automatedcontrolsuk.com After many issues with cpanel and connecting the domain, we have decided to create a new domain and re-direct it to the current one (www.automatedcontrolsuk.com) The new domain (www.automatedcontrols.uk.com) links up fine, however the current one comes up with the below message: Domain Not Claimed This domain has been mapped to Squarespace, but it has not yet been claimed by a website. If this is your domain, claim it in the Domains tab of your Website Manager. How do I go about claiming this? The reason we created a new domain was because cpanel wouldn't connect up properly and they were quite unhelpful when it came to contacting them to rectify this. It was a better solution to just create a new one and redirect it but now that doesn't work. Feels like we're going round in circles with this domain!
  18. Site URL: https://www.ankaraexperince.com Hi, I created a first website for my wife's small business (ankaraexperience.com). Having no experience with this, I just sort of yeeted out something to get me started. Now, I have a bit of an idea what I actually want my site to look like, so I created a copy of my published site, and made changes to that. Now, I would like to publish that new site under my old url. But, I can't figure out how to do this. It doesn't appear that I can copy pages from one site into another. What is the process to do this? Also, the new site has the word (copy) at the end of it (because I copied the website), but I can't figure out how to remove this. Thanks! -- Nehir
  19. Hi everybody. I need to give my website a one more domain address. It has to be a subdomain of another domain. But when I add a required CNAME record to DNS (with a 947c*********8rjw string) Godaddy warns that this can affect the root domain (and probably other subdomains). Is it really so? If yes, how to modify that DNS record then?= Thank you so much! Regards, Dan
  20. I'm still inside the trial period but I was nevertheless able to successfully map my Squarespace site to my domain. However, all mail to @mydomain.com is now bouncing. As a layer of complication, I run all @mydomain.com email through Gmail, so my DNS records include Google's MX records, but my email only started bouncing after I made the switch below. My A records look like this: NAME: @.mydomain.com | TYPE:A | [squarespace IP address] NAME: *.mydomain.com | TYPE:A | [mydomain.com IP address] NAME: ftp.mydomain.com | TYPE:A | [mydomain.com IP address] NAME: mail.mydomain.com | TYPE:A | [mydomain.com IP address] Obviously, I have the two Squarespace CNAME records in there as well. On the Squarespace page to check whether your zone records are properly set up, I recall there were three additional @ A records, all backups. They disappeared once the first one was recognized. I don't think that has anything to do with my problem either, but I'm mentioning for the sake of completeness. So, is there anything I'm doing wrong here? Any help would be appreciated.
  21. Hello, I had a domain connect to a old Squarespace template that was a old design. I have removed it from my old one and tried reconnect it with my new site. I've tried following the guide but there is no drop down anymore. Its asking to transfer. When i have gone to do that it says.. Transfer in Progress To complete the domain transfer, please contact your current provider and update the IPS tag to TUCOWS-CA. When i have gone to go daddy they have no idea what im talking about. Can anyone help me connect my site!!!! NOTE: SQUARESSPACE. GIVE US A NUMBER TO RING!
  22. I have been hosting my site with Squarespace (version 5) for 10 years and today my site appears to have disappeared. 😧 Today I went to my site URL and that's when I began to see the following issues: 1. On my domain (hosted elsewhere), Squarespace is now displaying a "custom domain" mapping page. Weird, but Um ok I thought this domain issue would be easy to fix until I encountered another issue....... After noticing my site not showing up on my domain properly, I then tried to access my site by typing in my regular account URL with the Squarespace subdomain affixed to it (e.g. mysite.squarespace.com). Then I saw this.... 2. On my account URL, my site is gone and Squarespace is displaying a page that says the account is "Available." WHAT? How can MY account, that I've been paying for for many years, be Available suddenly out of nowhere? How can this be happening when I have a monthly plan? Can someone please let me know how I get my site back online? Also, does anyone know how to get expedited support from Squarespace on this matter? I opened a ticket but as I use my site for work, I don't have time to wait around until tomorrow to get this resolved.
  23. What is the advantage or disadvantage of connecting a domain vs simply forwarding the domain? For example, the .com is the primary domain, but we also own the .ca, .co, .info & .net of the same name and similar named domains. Domains are registered thru GoDaddy but website is hosted with Squarespace. In the past, we have simply forwarded the address to the primary domain but Squarespace allows us to connect non-primary domains. Any disadvantage of connecting multiple addresses to the Squarespace site instead of simply forwarding? Any advantages? Thanks in advance!
  24. Site URL: https://milesingram.co.uk I am trying to connect a domain, I own with 123-reg.co.uk, to a site I am creating. I have connected all the DNS entries except the last one as the required data section is blank, as shown in the screenshot. What do I do? Many thanks
  25. Site URL: https://tutorlim.com hi guys - we are looking to expand internationally and just wondering if anyone has done this before: q1. can squarespace websites/ domain be configured from tutorlim.com to https://tutorlim.com ( United States ) https://au.tutorlim.com ( Australia ) https://uk.tutorlim.com ( United Kingdom ) https://sg.tutorlim.com ( Singapore )
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