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  1. Hi, I connected an existing domain. It is coming up with the extension (.squarespace) and I needed it to be a (.com) Please advise.
  2. Site URL: https://www.automatedcontrolsuk.com After many issues with cpanel and connecting the domain, we have decided to create a new domain and re-direct it to the current one (www.automatedcontrolsuk.com) The new domain (www.automatedcontrols.uk.com) links up fine, however the current one comes up with the below message: Domain Not Claimed This domain has been mapped to Squarespace, but it has not yet been claimed by a website. If this is your domain, claim it in the Domains tab of your Website Manager. How do I go about claiming this? The reason we created a new domain was because cpanel wouldn't connect up properly and they were quite unhelpful when it came to contacting them to rectify this. It was a better solution to just create a new one and redirect it but now that doesn't work. Feels like we're going round in circles with this domain!
  3. Site URL: https://www.ankaraexperince.com Hi, I created a first website for my wife's small business (ankaraexperience.com). Having no experience with this, I just sort of yeeted out something to get me started. Now, I have a bit of an idea what I actually want my site to look like, so I created a copy of my published site, and made changes to that. Now, I would like to publish that new site under my old url. But, I can't figure out how to do this. It doesn't appear that I can copy pages from one site into another. What is the process to do this? Also, the new site has the word (copy) at the end of it (because I copied the website), but I can't figure out how to remove this. Thanks! -- Nehir
  4. I just purchased a domain and have no choice but to use NameBright as the server for the time being but Squarespace's instructions for setting up the new domain don't align with NameBright's DNS editing page. Can anyone tell me if how I've filled this out is correct?
  5. Hi everybody. I need to give my website a one more domain address. It has to be a subdomain of another domain. But when I add a required CNAME record to DNS (with a 947c*********8rjw string) Godaddy warns that this can affect the root domain (and probably other subdomains). Is it really so? If yes, how to modify that DNS record then?= Thank you so much! Regards, Dan
  6. I'm still inside the trial period but I was nevertheless able to successfully map my Squarespace site to my domain. However, all mail to @mydomain.com is now bouncing. As a layer of complication, I run all @mydomain.com email through Gmail, so my DNS records include Google's MX records, but my email only started bouncing after I made the switch below. My A records look like this: NAME: @.mydomain.com | TYPE:A | [squarespace IP address] NAME: *.mydomain.com | TYPE:A | [mydomain.com IP address] NAME: ftp.mydomain.com | TYPE:A | [mydomain.com IP address] NAME: mail.mydomain.com | TYPE:A | [mydomain.com IP address] Obviously, I have the two Squarespace CNAME records in there as well. On the Squarespace page to check whether your zone records are properly set up, I recall there were three additional @ A records, all backups. They disappeared once the first one was recognized. I don't think that has anything to do with my problem either, but I'm mentioning for the sake of completeness. So, is there anything I'm doing wrong here? Any help would be appreciated.
  7. Site URL: http://www.foryouth.co Hi, I have a website www.foryouth.co that serves Singapore and the rest of the world, au.foryouth.co and I recently set up my.foryouth.co to serve Malaysia. au.foryouth.co is running for a few months now without any issues. Two weeks ago I set up my.foryouth.co and the subdomain connected perfectly to the DNS records I set up in Go Daddy. As of yesterday, suddenly the connection was removed. When I went to settings-->domain, I didn't see it anymore. Trying to reconnect gives met the error: Domain does not exist This domain is not in our system. Sometimes, it does allow me to try and set it up again, but it fails connecting to the first CNAME (the one with the long code). Does anyone have an idea what is going on? Especially since it was working before? Of course, Squarespace does not have any weekend support. Like why would they. Websites do not go down during weekends, but hopefully someone here can help me out!
  8. Hello, I had a domain connect to a old Squarespace template that was a old design. I have removed it from my old one and tried reconnect it with my new site. I've tried following the guide but there is no drop down anymore. Its asking to transfer. When i have gone to do that it says.. Transfer in Progress To complete the domain transfer, please contact your current provider and update the IPS tag to TUCOWS-CA. When i have gone to go daddy they have no idea what im talking about. Can anyone help me connect my site!!!! NOTE: SQUARESSPACE. GIVE US A NUMBER TO RING!
  9. I have been hosting my site with Squarespace (version 5) for 10 years and today my site appears to have disappeared. 😧 Today I went to my site URL and that's when I began to see the following issues: 1. On my domain (hosted elsewhere), Squarespace is now displaying a "custom domain" mapping page. Weird, but Um ok I thought this domain issue would be easy to fix until I encountered another issue....... After noticing my site not showing up on my domain properly, I then tried to access my site by typing in my regular account URL with the Squarespace subdomain affixed to it (e.g. mysite.squarespace.com). Then I saw this.... 2. On my account URL, my site is gone and Squarespace is displaying a page that says the account is "Available." WHAT? How can MY account, that I've been paying for for many years, be Available suddenly out of nowhere? How can this be happening when I have a monthly plan? Can someone please let me know how I get my site back online? Also, does anyone know how to get expedited support from Squarespace on this matter? I opened a ticket but as I use my site for work, I don't have time to wait around until tomorrow to get this resolved.
  10. What is the advantage or disadvantage of connecting a domain vs simply forwarding the domain? For example, the .com is the primary domain, but we also own the .ca, .co, .info & .net of the same name and similar named domains. Domains are registered thru GoDaddy but website is hosted with Squarespace. In the past, we have simply forwarded the address to the primary domain but Squarespace allows us to connect non-primary domains. Any disadvantage of connecting multiple addresses to the Squarespace site instead of simply forwarding? Any advantages? Thanks in advance!
  11. Site URL: https://milesingram.co.uk I am trying to connect a domain, I own with 123-reg.co.uk, to a site I am creating. I have connected all the DNS entries except the last one as the required data section is blank, as shown in the screenshot. What do I do? Many thanks
  12. Site URL: https://tutorlim.com hi guys - we are looking to expand internationally and just wondering if anyone has done this before: q1. can squarespace websites/ domain be configured from tutorlim.com to https://tutorlim.com ( United States ) https://au.tutorlim.com ( Australia ) https://uk.tutorlim.com ( United Kingdom ) https://sg.tutorlim.com ( Singapore )
  13. Site URL: https://www.siloamspringsmuseum.com/ I have been struggling to get my webpage to appear on Google for about a couple of months now. I started working at a local history museum a few months ago. They had already created a webpage using Squarespace, but wanted a fresher look and some updates. The website never had issues with being discoverable until I chose a new template and launched it. I've tried multiple routes, such as making sure the indexing by Google button was on, claiming a sitemap via Google, making sure my website domain (done through a third party) was connected and up-to-date, and so on. No matter what I've done or changed, it still is not discoverable. Can anyone give advice on how to fix this? Here is the website link: https://www.siloamspringsmuseum.com/
  14. Site URL: http://whitmanmusic.squarespace.com Hi there. I am recreating a website for a nonprofit formerly on Wordpress. We have our custom domain thru dream host. I am trying to find the cost for domain hosting for Squarespace to see if it is cheaper after first free year. Let me know if there is a link to the current cost for this. Thanks.
  15. Hi, I have a landing page that is super simple. This landing page has a dozen URLs that forward to it. My goal is to have the URL that is forwarded to this landing page show up on the page somewhere. This way the person who typed it in, will have some continuity. I don't want to achieve this through URL masking, rather something "on-page". Thank you
  16. Site URL: http://www.sightcareopticians.co.uk Hi I've built a new site for my client using Squarespace. The old site and domain were hosted by a different company. The emails are hosted by yet another company. I have successfully transferred the domain to Squarespace. The email host has given me the MX record as 46.37.190.58 and the SPF as V=spf1 a mx ip4:46.37.190.58 ~all I entered this information into the custom DNS records on Squarespace. The previous webhost gave me the MX record they were using as mail.sightcareopticians.co.uk with 1 priority and then gave me the instructions: My client's emails have stopped working since the domain transfer and it's probably because I put their mail server IP address ( 46.37.190.58) into the MX record field when I should have put mail.sightcareopticians.co.uk and then set up a subdomain pointing to 46.37.190.58. My client sent me a screenshot of their iPhone email settings and the host is mail.sightcareopticians.co.uk, not the IP address 46.37.190.58 I do not want to ask the client to change their host email settings from mail.sightcareopticians.co.uk to 46.37.190.58 — I want to be able to set this up from my end so they don't need to do anything at their end. I have now set up the DNS setting based on what I think they should be to include the sub-domain pointing to the mail server IP address: Is this the correct way to set up a sub-domain to point to mail server's IP address? I have sent them a test message but I heard it can take 72 hours for these settings to propogate. Any help or guidance with this problem would be great thanks. Col
  17. Hello I tried to redirect the index/homepage of my new website/domain to my old website, but it doesn't work. Only the subpage redirect works. What can I do so that both will work? I use this domain only for SEO purposes to create 301 redirects. The domain is conncected from goddaddy , not moved to squarespace. /subpage -> https.//www.oldsite.com/subpage 301 (works) https://www.newsite.com -> https://www.oldsite.com 301 (does not work)
  18. Site URL: http://rayborchers.com Hi everyone, I have a client website running on Squarespace. I am not too familiar with the platform, so I am turning to the forum for help. The domain is rayborchers.com. This page is loading a frame of rayborchers.squarespace.com. All the menu navigation links are pointing to URLs on the Squarespace subdomain, however the URL displayed in the browser address does not change. I'm looking to break the site out of the iframe and have the site live on the custom domain. If this is a setting somewhere in Squarespace, I am unable to find it. Any help would be greatly appreciated. -chris.
  19. Site URL: http://www.aapiern.org/ We are looking to configure our domain, minus one url (/health), to temporarily redirect to an external domain. What is the best way to do this? URL mapping seems to redirect everything if I do: Should I just use some javascript on each page minus the one we want to stay up?
  20. Site URL: https://www.burners.co.uk My domain www.burners.co.uk was set to redirect to www.burners.ltd.uk. I transfered to domain to squarespace and it's still redirecting by default, and it's not showing any way to sort it out, any help would be apprecitated.
  21. Site URL: http://www.rossmannguitar.com Afternoon, I'm a longtime Squarespace user and have hosted my site here for some 9-10 years. I've started a new side hustle of sort requiring a digital portfolio, but I am not ready to establish a separate webspace, so I hope to publish an unlisted page on my current account. Is it possible to direct/point my Built-in domain to an unlisted page so that I might keep my two 'brands' completely separate on the web? If not, might I have other options? Is a sub-domain my only option? Finally, as I still have ample space on the server, remind me - if I were to register a 2nd domain, could I either Map or Point the 2nd domain to a particular page on my site, or would ANY domain always point to the site homepage?? Thanks! Ross Mann
  22. Site URL: https://paddlefish-sawfish-nwja.squarespace.com/close-to-home Hi I have a Squarepage and my own domain. But sometimes the page address are quit strange form my domain name - www.photosbyskovlund.com Why is this address shown https://paddlefish-sawfish-nwja.squarespace.com/close-to-home
  23. Has anyone used Cloudflare with their Squarespace domain before? I'm trying to connect my domain to Cloudflare so that I can use my subdomain on Kajabi and continue to run ads on Facebook. Any help is great! I've been trying to follow both Kajabi's walkthrough and the vendor-specific DNS records on Cloudflare's website, but it's proving difficult since I don't have all of the corresponding DNS records that Cloudflare shows in their walkthrough. Kajabi Walkthrough: How to Point Your Domain to Your WordPress Site and Your Subdomain to Kajabi Using Cloudflare – Kajabi Help Center Cloudflare Vendor Specific DNS Records: Adding vendor-specific DNS records to Cloudflare – Cloudflare Help Center
  24. I have a site that is happily not published and password protected. I want a copy of that site, but a separate landing page, with many pages deleted, and published and not password protected. I thought I obtained and verified the second domain, but when I go to /config/ the URL seems to be my original site and not the copy. I don't want to delete many pages only to find that I have altered the original??
  25. I recently created a website and it doesn't have the domain that I purchased because I switched templates causing me to create a entirely new website in my account dashboard. How do I switch my domain without having to start over from scratch? Please help!
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