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  1. My SSL is active on my website but I am now getting this error, along with all the visitors to my site as I'm dropping new products today (great timing...). What's the deal? Checked squarespace status and doesn't seem to be anything going on there. Why would this happen if my SSL is active? TIA for your help. Matt
  2. Who knows what is I added it in domain DNS record same as other 6, but record still hasn't been found. It has been for a week already.
  3. We recently attached a domain we own to our SquareSpace site and we obviously have a working SSL cert at https://teamchase.life as indicated by the browser lock icon. We also ran an SSL checker just to be sure. However, if a user enters http://teamchase.life in either Chrome or Edge you get the Not Secure warning. Squarespace is a bit different than other sites I manage where I just redirect http to https in the .htaccess with a stanza like <IfModule mod_rewrite.c>RewriteEngine onRewriteCond %{HTTPS} !=on [NC]RewriteRule ^(.*)$ https://%{HTTP_HOST}/$1 [R=301,L]</IfModule> How can I do that with a SquareSpace site? I couldn't find a setting to ensure that http is redirected to https. Thanks for any advice
  4. My clients in Norway receives a "Connection is not Private" notice often when they visit the website. The third-party domains are connected properly, and SSL Certificates are active. What can be done to fix this? Basic solutions such as clearing cache have been done but it still does this.
  5. HELP! Why is it taking so long for the NEW (. AU) DOMAINS to receive an SSL certificate? "SSL certificates are not available for the following domains because they are not correctly connected to your Squarespace site. Please use the Website Default preset from the drop down menu within the Advanced Settings panel."
  6. Site URL: https://www.mertonlawyers.com.au Hi Guys, We have recently connected an external domain: https://www.mertonlawyers.com.au to our site: https://mushroom-rabbit-ff8k.squarespace.com All the DNS settings are showing as green and connected however we can't view the live site - I believe because we are waiting for the SSL certificate. The SSL status is showing as processing and I have read that this can take up to 72 hours (it has been approx 24) however I wanted to confirm this is just a matter of waiting and that there are no other issues. Is there any way to be sure of this? I'm wondering if its possible that this is an issue with an old conflicting SSL certificate from and older Wordpress site? However I'm not sure if this would show up as a red error in the DNS records. I have used https://www.sslshopper.com/ssl-checker.html but the results are a bit too technical for me. Any feedback greatly appreciated. Thanks!
  7. Site URL: https://www.furlastudio.com/ Trying to transfer my domains from godaddy to squarespace. How long does it take? I can't view my website when i type in my URL. Also curious what happens to the email addresses I had associated with the website?
  8. Site URL: https://www.refinedcarpets.com/ My domain is connected but SSL certificate is still processing. It has been over 24 hours now. I know that it can take up to 72 hours but is there a way to confirm that everything is on the right track, and that there isn't some sort of DNS error? My domain is hosted with godaddy and was previously connected to our former wordpress site. I connected the domain to our new squarespace site and am wondering if because we already had an SSL cert, if this is causing the issue? Of course, it keeps telling visitors that "this connection is not private" and we're gonna lose customers for sure if this doesn't get resolved ASAP. Thank you in advance for any help you can provide!
  9. SLL does not seem to be active on a website I manage. The domain is registered with 1&1 Ionos - and they appear to charge for SSL. Question is, should Squarespace's SSL override this, or does the client have to purchase the SSL "bolt on" from 1&1?
  10. SSL Certificate status fail, what to do?
  11. Site URL: http://grapefruit-tambourine-pwf4.squarespace.com My domain is still not connected after 2 weeks, and it keeps telling me that I have an "A record" that I should remove from my DNS, but I do not have that record! My domain is from Namecheap. The record Squarespae tells me to remove is "", I looked it up and it points to namecheap in NYC, idk if that means anything, but again i do not have this record on my namecheap DNS. Does anyone know how to solve it?! Thanks a lot!!!! See the attachments for reference.
  12. I've connected the domain (from NameCheap) to the site I'm working on and the domain works perfect. The problem is, when I navigate to various pages (specifically when I press buttons that take me a page within the site), it tells me the the site is not secure and I shouldn't proceed. I've figured out that the issue is that the SSL certificate isn't active because the domain is not correctly connected to the site. It highlighted the issue in the dns settings. It's an incorrect A record... I already have four connected... but for some reason there is a fifth. But it's formatted differently. I'll attach a screenshot below. I tried adding the fifth a record to the domain but it won't accept it. I've tried a couple things but nothing fixes it. Anyone know what I could do?
  13. Are there any tips to speed up the processing time of SSL certificate activation?
  14. hi everyone, If I am connecting a domain, which is hosted in Germany with an .de-ending, to my squarespace-website, will my squarespace-site automatically provide a ssl-certificate if I choose the squarespace busines-package? I have not ordered a certificate from the third party. Thank you in advance. Anna
  15. Site URL: https://johnaugustdesign.com/work I've got masked forwarding set up but its showing as not secure, even though my site is secure. The domain forwarding to johnaugustdesign.com/two-witnesses is twowitnesses.xyz How is this accomplished?
  16. Site URL: http://www.wampp.se/ How long is SSL Certificate Status processing?
  17. Site URL: http://TaystTheNotes.com Hello, I notice my sites certificate will expire next month. Is Squarespace taking care of its renewal? Thank you Jeff
  18. For some reason, my images are uploading as http on my site as opposed to https, which is causing Google Chrome to list my site as "not sure" - anyone know why this is happening? These are newly uploaded images, uploaded long after the SSL certificate was activated... Thanks!
  19. Hi Everyone, I have tried several times now to fix this and so far I've had no such luck. Any help would be great! Thank you.
  20. Site URL: https://abbygardner.work/abby-gardner Hello! Recently I noticed that my website for my online portfolio is saying that my "connection is not secure" and that I have an invalid certificate date when accessing my website (however my SSL certificate is valid and set to secure in my settings as well). Also, none of my images are showing up anymore, and it just shows the jpg icon in the upper left corners of all of my pages. I've had this website up since 2019, and only now have started having these problems show up (go figure, right as I'm job searching too). Is there anyway to fix this quickly?? (*Timing is urgent since this has greatly impacted my job search and companies being unable to view my professional portfolio*) Thank you in advance!!
  21. Site URL: https://www.mypersonalaip.com/ I'm at a loss and pulling my hair out. I tried to create a 301 redirect on my site under the URL mapping tab. As soon as I did no one is able to access the site, and all that can be seen is a privacy error. I searched for the privacy error and it's coming back as possibly an SSL issue. I verified my SSL settings are on "Active", "Secure" and "HSTS Secure". I went back and deleted the redirect under the URL Mappings tab and deleted the redirect. It's still not working. Please. Any suggestions would be appreciated.
  22. Site URL: https://www.marthasharpend.com Once I've updated my website from Insecure to Secure (SSL and HSTS), how long does it take for google to recognize this?
  23. Hi, My website appears to visitors as 'not secure' and Squarespace is telling me that my DNS entries cannot be found. Does anyone know how I can make my website secure? I am new to this so do not know anything about SSL Certificates etc. My domain is with Names.co.uk. Thanks. Faye
  24. Site URL: https://habitat-wc.org We went live with our newest Squarespace site yesterday and it seems to be stuck processing the SSL certificate. It took less than an hour for the certs to be generated, but its status has remained "Processing" for the last day and it's not listing the domain as valid for the cert (per the recommended test site https://www.sslshopper.com/ssl-checker.html) . DNS seems to have fully propagated and we haven't had any intermittent records showing up as invalid (which has happened in the past). I was planning on just waiting it out based on past forum posts, but our client is starting to get frustrated so I thought I'd post to see if there's anything else we can do. Thanks!
  25. Site URL: https://fullfill.coach Hi all, Hoping someone can help as the attached message shows when accessing my site from another computer. I haven't messed with any SSL settings, and so it was already set to 'Secure'. Reading through Troubleshooting guidelines, I'm assuming it's because I have used Custom Code on the site? I would really appreciate it if someone can take a look for me? PW - fullfill Thank you!
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