JayneC_SQSP

Hi @SarahMagda, thank you for posting here. Squarespace doesn't track bug reports or feature requests in the Squarespace Forum, as noted in section 7 of our Forum guidelines. That said, this question will require some troubleshooting, so we’ll be creating an email ticket on your behalf for our Customer Support team to assist. For any others experiencing billing issues for a Google Workspace account managed through Squarespace, please reach out to our Customer Support team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hello everyone, thank you for posting here. We’re experiencing a higher than normal volume of requests and are working as quickly as possible to answer them in the order they’re received. We appreciate your patience when contacting our Customer Support team directly, and apologize for any inconvenience. Locating a migrated domain All domains previously managed by Google Domains have now migrated to Squarespace. When the domains migrated, they moved to a Squarespace account with the same email address as the account that managed the domain when it was with Google Domains. If there’s an existing Squarespace account with that email address, the domain was moved there. Otherwise, a new account was created for that email address. To learn more, visit our guide: About the Google Domains migration to Squarespace If you need help locating the account associated with the domain, you can use the recovery link here: https://login.squarespace.com/recovery-form#/recovery/domain Contacting Squarespace Customer support It sounds like some browsers are caught in a redirect loop while loading some Knowledge Base pages, including the page for submitting a ticket to our Customer Support team. Thank you for flagging this issue. We’ve noted this for our Design and Engineering teams to review, and they’ll use this feedback when implementing fixes and improvements in future releases. For now, completing the steps in our browser troubleshooting guide may help: Troubleshooting browser issues If this doesn't help, try opening the page while logged out of Squarespace. We recommend using a private or incognito browser window, which logs you out of your account automatically. When submitting a ticket, click "I don't have an account" to bypass the login page. To be clear, this is a temporary workaround, rather than a permanent fix for the issue. For now, I am closing this post; for any further questions regarding this issue, please reach out to the Customer Support team, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @Mekhala, it looks like this issue was resolved after connecting with our Customer Support team. For any others experiencing trouble with pointing a domain to a third-party site or email hosting service, please reach out to our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @kmc731, it looks like this issue was resolved after connecting with our Customer Support team. For any others experiencing trouble with transferring a domain to Squarespace, please reach out to our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi everyone, thank you all for sharing your feedback on this. If you’re referring to invoicing for Acuity Scheduling, you can manually mark an invoice as paid in the Invoices panel. See our guide for details: Sending invoices with Acuity Scheduling - Mark an invoice as paid Some of you may be referring to Squarespace’s Invoicing tool, which is separate from Acuity Scheduling. With this tool, invoices are automatically marked as paid once payment is submitted through the invoice’s payment page. At this time, if a customer pays separately, it’s not possible to manually mark the invoice as paid. Learn more about Squarespace’s Invoicing tool here: Invoicing clients - How clients pay invoices Please note, Squarespace doesn't monitor this forum for feature requests, as noted in our Forum Guidelines. That said, we are always working to improve our platform, and your input goes a long way. We encourage you to submit your feedback to our Customer Support team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic Thank you!

Hi everyone, thank you for posting here. Squarespace includes free SSL certificates for all domains correctly pointing to a Squarespace site. If your site is hosted on a third-party platform, we recommend contacting your website host for information on adding SSL. See our guide for more information: Understanding SSL certificates If your site's SSL certificate hasn't processed 72 hours after your domain is fully connected, please contact our Customer Support team directly for troubleshooting help: https://support.squarespace.com/hc/requests/new#choose-topic If you have advanced SSL needs, you can connect CloudFlare. However, CloudFlare falls outside the scope of Customer Support. For help with setup or troubleshooting, we recommend visiting CloudFlare’s documentation or contacting their Support team. To learn more, and for links to CloudFlare’s documentation, visit our guide: Using Cloudflare with Squarespace I hope this information helps!

Hi @jackson21, it looks like you came to a solution after connecting with our Customer Support team. For any others experiencing trouble with changing your account email address or with merging Squarespace accounts, please reach out to our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @mkstowegnv, Thank you for posting here. You can connect a Squarespace domain to a Squarespace site using the steps in this guide: Connecting a Squarespace domain to a Squarespace site Please note, there isn't a way to connect a domain to a specific page of your site. Instead, the domain will always point to the homepage. You can learn more about Squarespace Analytics here: Squarespace Analytics I hope this helps!

Hi @Luiblonc, thanks for posting here. This question will require some troubleshooting with our Customer Support team. Please contact us directly via email or live chat here: https://support.squarespace.com/hc/requests/new#choose-topic If you reach out via email, I recommend including an alternate email address we can use to reach you. For any others experiencing an issue with managing a migrated domain or Google Workspace account, please reach out to our Customer Support team.

Hi @thekuyaj, thank you for posting your question here! Nameservers tell the web where to look for the domain's configured settings (i.e. which server contains the actual DNS records). This means that your Google Workspace account will continue working correctly as long as you add all of the required DNS records to the KnownHost nameservers. Typically, this includes Google Workspace MX records, along with any DKIM, DMARC, or SPF records you may have added. Learn more about adding Google Workspace MX records in Google's documentation, here: Google Workspace MX record values If you have any questions, feel free to contact our Customer Support team: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @drswami, thank you for posting here. I'm glad to hear you were able to access your domain and adjust the DNS settings and resolve the issue with your email address. Google took down their sites related to Google Domains, but we can help you with managing your migrated domain, and registering new ones. For general information about the move to Squarespace, and how to manage your domain, visit our guide: About the Google Domains migration to Squarespace If your domain previously pointed to a Google Business Profile page, please note that Google has disabled this feature. See Google's documentation to learn more: Google: Websites made with Google Business Profiles are turned off If you have a Google Sites site, you'll continue managing the site directly through Google. If you don't see the site, it may be linked to a different Google account or the site may have been removed. This Google documentation on deleting or restoring a site may be helpful to review: Google: Delete or restore your site If you’re still having trouble locating your site, we recommend contacting Google support for additional help. For help with connecting a domain to a Google Sites site, see our guide: Connecting your Squarespace domain to a Google Sites site If you have additional questions, you can contact Squarespace Customer Support here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi there, thank you for posting here. When you register a Squarespace domain through Google Workspace, your account with Squarespace is created using the custom Google Workspace email address you registered alongside your domain. Follow the steps in our guide to sign into your account: Managing domains registered through Google Workspace If you have any questions or run into any trouble, please contact our Customer Support team via email or live chat, and we'll be happy to help: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @ugurozgen, thank you for posting here! it looks like this issue was resolved after connecting with our Customer Support team. For any others experiencing trouble with managing a migrated domain, please reach out to our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @Garfie, thank you for posting here. It looks like this issue is resolved and your site loads securely now. That's great! For any others experiencing with SSL certificates, please see our troubleshooting guide here: Troubleshooting SSL If the troubleshooting steps in our guide haven't helped and the issue persists, please reach out to our Customer Support team directly: https://support.squarespace.com/hc/requests/new#choose-topic

Hi @Alex-ob, thank you for posting here. It looks like this issue was resolve after connecting with our Customer Support team. For any others experiencing trouble with locating the account associated with a domain you own, you can use the recovery link here: https://login.squarespace.com/recovery-form#/recovery/domain If the issue persists, please reach out to our team directly, here: https://support.squarespace.com/hc/requests/new#choose-topic