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Sales tax calculation on Squarespace


AniaThorpe

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  • 2 weeks later...

SO SO disappointed!! I spent all week dealing with customer service building my boutique with tons of different items, both taxable and non taxable. Squarespace basically ignored the fact they id be screwed when it came time for me to look into organizing sales tax! yay!!!! Today I learned that you cannot do product category specific sales tax! So, say you have a sale in Mass, Vermont, or the other clothing exempt states, that consisted of a flower vase and tee shirt there is no way to tax only on of those items. A HUGE OVER SIGHT that makes it impossible to run a fully legal business that has multiple varieties of goods. so sad because I love Squarespace designs. They just released a beta auto tax but no use to anyone who sells different types of products or services. Also, a fun fact , you need to literally manually enter every state and the tax rate on the back end if you want things proper, and each zip code if you really want things on point. Such a huge oversight and it should be better mentioned before wasting peoples time. 

Currently waiting on line in the chat, since they do not have a phone service, so that I can switch to Shopify. so sad, actually crying as I type this!

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  • 2 weeks later...

Actually I just got an email from them about this exact topic this morning. Here's what it said...

"COMING SOON: PRODUCT-SPECIFIC TAX CATEGORIES

Your commerce clients will soon be able to charge tax on service products in addition to physical products. We’re starting by releasing product-specific tax categories and a Taxes panel UI update to anyone who hasn’t connected the TaxJar extension. Product tax categories will be available to your US-based clients on Commerce Basic and Advanced plans."

I don't know if this helps you.

In the end I decided not to offer my classes through squarespace. I will have them as my mainsite and then use teachable on the landing page when people make a purchase. It's annoying to use both but teachable handles all the sales tax so I don't have to. #winning.

Edited by MrsLydia
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  • 2 weeks later...

Just received this email today regarding what looks like the official extension announcement with tax jar for automatic tax calculation based on address entered in your online store. Wondering if any one has tried this out yet for some feedback...how it working?

squarespace email Taxes.png

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  • 1 month later...

I have a TaxJar account connected and my SS store is calculating taxes automatically, but ONLY in my state. Out of state sales calculate ZERO tax. I thought I could get around this by adding each state's avg tax manually, but SS makes you choose between manual tax rates and automatic tax rates. It WILL NOT DO BOTH. I'm at a loss. This is ridiculous. 

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  • 2 weeks later...

In the same situation I was, for a long time I had to look for another platform that automatically calculates all the necessary taxes. But now I'm using ThePayStubs. To my great happiness, I have that comfort that gives me the pleasure that the platform alone calculates absolutely everything for me. From this perspective, there is no need for an accountant and neither do I to calculate. You can try what I use, enormously I wish it would be of use to you. And if you find something even better, please tell me, I'll be very grateful.

Edited by vicwoods
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  • 1 month later...
  • 5 months later...

It is now May of 2022 and I have 10 days left of my free trial (before I ask for an extension).  The site I am building here is far more beautiful than my Etsy store ever was.  I have not imported my listings yet and I am doing as much homework as I can.  SO GLAD I found this thread, though it seems like postings have largely stopped in the last 6 months.  Could be good news?  Is there any input from folks here who sell physical products in the US about sales tax collection and remittance program?  Is it working?  Should I stick around?

Amy

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  • 3 weeks later...

@Cassiefio is this still working for you? Does it work in all states? This is my current experience, but would love to hear from you if you figured out a solution! Thanks in advance - 

According to Squarespace, (with the Squarespace "Commerce Plan") we are able to use the "TaxJar Extension" to calculate sales tax "automatically" at checkout, based on the customer's shipping or billing address.  So, I connected the TaxJar extension to my Squarespace site by creating my free TaxJar account, and discovered sales taxes on Squarespace work for shipments to my state (New York) but not to other states.  I contacted Squarespace about this issue and they told me "Third-party extensions are outside of our scope of support" and I need to contact TaxJar. I contacted TaxJar and they told me I need to contact Squarespace about this issue, since the TaxJar engine service is included with my Squarespace commerce plan to "give access to the TaxJar engine, which provides tax calculation at checkout".  Alternatively, TaxJar is happy to up-sell me on their "TaxJar Professional Plan" features and benefits.  
 
So... we are being bounced around for a service that is supposed to be "automatic", and included with our Squarespace Commerce plan.
 
@Squarespace, if there is an "automatic" process that we are unaware of, please let us know. And if not, it seems you need to correct your service language to state the TaxJar engine will "automatically provide tax calculation at checkout" AFTER you register in every state, and AFTER you obtain a tax ID in every state.  Hoping for transparency and a user-friendly solution, thank you.
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Hello All - I am also having problems setting up "automatic" sales tax calculations with the TaxJar extension - we can't sell our products on Squarespace until sales taxes are set up correctly! According to Squarespace, (with the Squarespace "Commerce Plan") we are able to use the "TaxJar Extension" to calculate sales tax "automatically" at checkout, based on the customer's shipping or billing address.  So, I connected the TaxJar extension to my Squarespace site by creating my free TaxJar account, and discovered sales taxes on Squarespace work for shipments to my state (New York) but not to other states.  I contacted Squarespace about this issue and they told me "Third-party extensions are outside of our scope of support" and I need to contact TaxJar. I contacted TaxJar and they told me I need to contact Squarespace about this issue, since the TaxJar engine service is included with my Squarespace commerce plan to "give access to the TaxJar engine, which provides tax calculation at checkout".  Alternatively, TaxJar is happy to up-sell me on their "TaxJar Professional Plan" features and benefits.  

@Squarespace, if there is an "automatic" process that we are unaware of, please let us know. And if not, it seems you need to correct your service language to state the TaxJar engine will "automatically provide tax calculation at checkout" AFTER you register in every state, and AFTER you obtain a tax ID in every state.  Hoping for transparency and a user-friendly solution, thank you.

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