visuals__sg Posted December 14, 2021 Share Posted December 14, 2021 Hi all, I'm having some issues with the re-naming of the slug for a certain page. I had the page slug working fine, but deleted it subsequently after finalising the other pages. Now , when I tried to name it again, it prompted "prefix for the URL of another page". I've checked all my other pages multiple times but did not find any page with the name slug name. I've tried signing in and out, clearing cache, using a different com to work on it, but it still prompted the same error. Please help if you have experience with this issue. Thank you! Link to comment
paul2009 Posted December 14, 2021 Share Posted December 14, 2021 1 hour ago, visuals__sg said: I'm having some issues with the re-naming of the slug for a certain page. If you can’t locate the other page I recommend you get in touch with Squarespace Customer Care. You can reach out to them here. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
visuals__sg Posted December 14, 2021 Author Share Posted December 14, 2021 16 minutes ago, paul2009 said: If you can’t locate the other page I recommend you get in touch with Squarespace Customer Care. You can reach out to them here. Hmmm... okay, I will do that as well. Thanks Link to comment
Susana_SQSP Posted December 14, 2021 Share Posted December 14, 2021 Hi @visuals__sg, It's possible that the deleted page it's still in the trash can. If that's the case, you'll need to delete the page from there, so you can then use the desired URL. This info is outlined in the help guide that I am linking below: URL slugs - URL slug formatting tips If the page it's not in the trash can, then as paul2009 mentioned, I'd recommend contacting Squarespace Customer Support for personalized assistance. creedon 1 Link to comment
visuals__sg Posted December 15, 2021 Author Share Posted December 15, 2021 14 hours ago, Susana_SQSP said: Hi @visuals__sg, It's possible that the deleted page it's still in the trash can. If that's the case, you'll need to delete the page from there, so you can then use the desired URL. This info is outlined in the help guide that I am linking below: URL slugs - URL slug formatting tips If the page it's not in the trash can, then as paul2009 mentioned, I'd recommend contacting Squarespace Customer Support for personalized assistance. Dear Susana, thanks for the tip. I've emptied the trash but it's still not working. I've emailed the Customer Support as well but have yet to receive a reply. Am running on a schedule, so I might just have to re-link all my pages.... Thanks anyways! Susana_SQSP 1 Link to comment
Chrissi_Lynch-Whitton Posted June 7, 2022 Share Posted June 7, 2022 Hi. I'm having this same issue. I'm trying to rename a URL slug back to it's previous name ( /shop/products ) from ( /shop/[products/wholesale ). It keeps telling me that the URL I'm trying to change it back to ( /shop/[products ) is in use... which it is not... terribly frustrating. [Image attached.] I've emptied the Trash Can even though the page was never deleted. Closed and reopened Squarespace etc etc.... Any help would be appreciated. Thanks in advance. Link to comment
creedon Posted June 7, 2022 Share Posted June 7, 2022 28 minutes ago, Chrissi_Lynch-Whitton said: I'm trying to rename a URL slug back to it's previous name When SS tells you that the url is use, what happens if you type that url into the address bar, of course adding your domain name. Do you get a page back? Or, do you get the SS page not found error. If it's the former then the page does exist and you need to change it's URL before you can reassign another to it. Let us know how it goes. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
Chrissi_Lynch-Whitton Posted June 8, 2022 Share Posted June 8, 2022 Hi. If I type the url into my address bar, adding the domain name, I still get a 404.https://www.chrissiscauldron.com.au/shop/products I did a site map and [ /shop/products ] is not in use anywhere else. I don't understand why I cannot change it back to it's former name (URL). Link to comment
creedon Posted June 8, 2022 Share Posted June 8, 2022 36 minutes ago, Chrissi_Lynch-Whitton said: did a site map and [ /shop/products ] is not in use anywhere else. I don't understand why I cannot change it back to it's former name (URL). I'm not saying this is your case but I assume that the sitemap would not list any page URLs that are in the trash. It wouldn't make sense for SS to do that. Just to be sure. You've double, triple checked the trash and tried to empty it? There are two ways I can see you can go at this point. Ask someone, with skills, you trust to access your site ( contributor invite, with administrator privileges) to check things out. Or, contact SS customer support and report your issue. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
Chrissi_Lynch-Whitton Posted June 8, 2022 Share Posted June 8, 2022 A URL inspection on Google Search Console reveals that the URL does not exist ( https://www.chrissiscauldron.com.au/shop/products ). My trash can is no longer there since I emptied it last night. Seems my only options are the two you suggest. Getting someone I trust to search through the site to potentially fix it, or submitting an issue report to SS ( Customer Support ). This is so frustrating. Must be a glitch of some kind. Thanks for your help. Link to comment
Chrissi_Lynch-Whitton Posted June 8, 2022 Share Posted June 8, 2022 Hi. Managed a work-around. Just renamed [ /shop/products ] to [ /shop/products-items ] and then just redirected/updated links to the new URL. Now I'll just have to re-index the site through Google Search Console to reflect the new changes. Incidentally, it seems that SS saves certain URL's as Reserved so they can't be re-used and Collection URL's become Reserved too... I think that's what the issue was... so we found a work-around. Link to the SquareSpace Help page for your perusal. https://support.squarespace.com/hc/en-us/articles/205814578#toc-change-a-page-url Link to comment
jeromus Posted September 17, 2022 Share Posted September 17, 2022 I had a similar issue with an event I deleted and created another one that I wanted to point to the same url of the old deleted one. My work-around solution was to redirect the old event url that was deleted to the new event I wanted. Here is the guide to redirect in SquareSpace: https://squarespace1619507180.zendesk.com/hc/en-us/articles/5863208486541-URL-redirects Link to comment
TomBatch Posted October 20, 2022 Share Posted October 20, 2022 I mean this is ridiculous Squarespace!!!! I'm having the same issue. Anybody managed to figure out how to do this without a workaround? Link to comment
derricksrandomviews Posted October 20, 2022 Share Posted October 20, 2022 This issue has been addressed. Link to comment
CynVBB Posted March 14 Share Posted March 14 I experienced this problem and found that I had a folder/dropdown with the name "Events" and was not able to use the slug /events for a new page even though there was no other page with that URL. Even though folders/dropdowns are not navigatable, they seem to reserve the slug based on the name of the folder/dropdown. Link to comment
creedon Posted March 14 Share Posted March 14 As far as Squarespace is concerned anything that can be added to the Pages panel is a page and all pages have a URL Slug that once used can not be used by another page. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
T-DUB Posted Thursday at 04:42 AM Share Posted Thursday at 04:42 AM I had this same problem which led me to this thread. After a few attempts at different options, I was able to change my Shop site back to /shop after changing it to /store. All I had to do was change the page title to Store, then save. Then I could change the URL slug back to /shop and then change the page title back to Shop. All fixed. Link to comment
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