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Susana_SQSP

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Community Answers

  1. Susana_SQSP's post in Translate Newsletter Form was marked as the answer   
    Hi LykaStudio, 
    Just wanted to highlight that Spanish is one of Squarespace's six supported languages. With that, if you'd be enabling "Spanish" as the site language, automatically any built-in text in Newsletter Blocks will be translated to Spanish. 

    As a note, if you are using Squarespace 7.0, only certain templates support the built-in text translation. 
  2. Susana_SQSP's post in Structured data 'local business' items are invalid was marked as the answer   
    Hi everyone, 
    Thanks for posting about this issue. 

    I'd like to clarify that as outlined in this Squarespace Help article, structured data warnings usually mean that Google is looking for specific markup code on your site and can't find it. However, rest assured that your website will still be indexed by Google and eligible for features like rich snippets.
    These warnings are something that our engineers are aware of and currently monitoring for potential platform improvements in the future. In the meantime and as suggested in the guide, you might want to use Google’s Data Highlighter to tag information that should display in rich snippets, if that's what you're aiming for. 
    I also would like to take this opportunity to highlight that the Squarespace Forum is mainly a peer to peer community -  a space for Squarespace users and professionals to discuss best practices, seek advice, and share coding solutions for advanced customizations. Thus, and as it is outlined in section 6 of the forum guidelines we don't actively track feature requests in the forum. For any feedback that you would like to be logged, contacting our Customer Support team would be the best approach. 
     
  3. Susana_SQSP's post in Duplicating content from one domain to another was marked as the answer   
    Hi @darrylv, 
    It's indeed possible to duplicate a site from the Account Dashboard. This Squarespace help article goes into more detail on how to go about that:
    Duplicating a site

    For any further questions you might have about this, please reach out to Squarespace Customer Support for personalized assistance. 
  4. Susana_SQSP's post in CSS not working unless I open custom CSS editor was marked as the answer   
    Hi @strawberry12345, 

    There was a recent issue with the CSS Editor that was identified and promptly fixed by our engineers. Because of that, newly added code in the CSS Editor wasn't being applied to live sites; it was appearing to save and it was indeed affecting the site preview, but it wasn't sticking in the live view. I believe your site might have been affected by this.

    If you're still experiencing the issue, I'd recommend temporarily making a style change as this should prompt all CSS/tweaks to update immediately. If the issue persists, please contact Squarespace Customer Support as they can take an alternative step to force the CSS tweaks update, should what you're experiencing be related to the issue that has been fixed. 
  5. Susana_SQSP's post in Carousel banner on index page - Help! was marked as the answer   
    Hi @qsgroup, 

    Templates in the Bedford family don't support slideshow banners within an Index Page. Only Layout and Blog Pages offer that. 

    As an alternative, you might want to switch your template to one in the Brine family, which support that.

    For any further questions you might have, please reach out to Squarespace Customer Support for personalized assistance. 
  6. Susana_SQSP's post in searching for specific templates was marked as the answer   
    Hey @kjdawson1,
    While there isn't a search field in the 7.1 template store where you can type the template name to find it, there are two options you might want to consider:
    A. Select "All Templates" under the "Browse By" menu at the top left of the page. Then you can use cmd+f (Mac) or ctrl+f (Windows) to type the name of the template and quickly find it.

    B. Directly visit the template's demo site at https://templatename-demo.squarespace.com/. In this case, you'd be replacing the name of the template in the URL. 
  7. Susana_SQSP's post in Cover page bug was marked as the answer   
    Hi @GregLassale,
    Thank you for flagging this issue. We’ve noted this for our Design and Engineering teams to review, and they’ll use this feedback when implementing fixes and improvements in future releases.
    For now, I am closing this post; for any further questions regarding this issue, please reach out to the Customer Support team.
     
  8. Susana_SQSP's post in 503 errors when attempting to clone git repo was marked as the answer   
    Hey @ryansturt-ketchum, 

    I believe the issue you're reporting might be related with the time the Developer Platform was down for maintenance. Check this page for more details:

    https://status.squarespace.com/

    If the issue persists, please contact Squarespace Customer Support, so they can have a look and offer personalized assistance. For now, I am closing this post. 
  9. Susana_SQSP's post in Looking for a SS developer (I am located in the NYC area) who can add custom code/integrate tools to manage recurring events and reminders was marked as the answer   
    Hey @RinaFox,

    If you're interested in hiring a designer to help with your site, Squarespace can help connect you with an independent Squarespace Expert.
    Follow this link to Squarespace Marketplace, powered by 99designs:
    From there, you can browse Expert portfolios, or get a list of recommended Experts based on your industry and project needs. In both cases, you’ll fill out a form and be redirected to 99designs to communicate and work with your Expert.
    As a note, any arrangement to work on your site will be between you and the designer. Squarespace isn't able to mediate contractual agreements or disputes, or offer assistance with custom modifications introduced as part of this relationship.
    For more information, visit our How it Works page.
  10. Susana_SQSP's post in Reordering Blocks for Mobile was marked as the answer   
    Hey @Madelyn, 
    I can confirm you won't indeed need code for what you are trying to achieve. The order of your blocks will depend on the structure of your columns and rows. Here's a Squarespace help article that covers this in more detail:

    Page and block layout changes on mobile devices

    This guide also has a help video at the top, which explains how can you get the desired order of your blocks when your site is viewed on a mobile device. 

    For any further questions/assistance, reach out to Squarespace Customer Support, who is available 24/7 and happy to offer personalized assistance. 
  11. Susana_SQSP's post in Fallback image not working on mobile device was marked as the answer   
    Hi everyone, 
    Sorry to hear about the issues you are experiencing with the fallback images on your site! For any further questions regarding this issue, please reach out to the Squarespace Customer Support team. For now I am closing this post. 
     
  12. Susana_SQSP's post in Domain Transfer Cancellation was marked as the answer   
    Hi everyone,

    Thanks for posting about the issues you are experiencing while attempting to transfer your domain! 

    For domain transfer issues, contacting Squarespace Customer Support would be the best approach as they will be able to take a closer look into your site from the backend and offer personalized assistance. 

    @Stacie1570047729, Squarespace has a help article with steps on canceling a domain transfer that you might find helpful:

    Transferring a domain to Squarespace - Cancel or remove the transfer

    If you would need any further assistance, please reach out to Customer Support. 

    For now, I am closing this post. 
  13. Susana_SQSP's post in Adding First Name & Last Name Fields to Promotional Popup was marked as the answer   
    Hey everyone,  
    Thanks for the suggestion and valuable input! For any feature requests that you would like to be logged, contacting our Customer Support team would be the best approach. As per point 6 of the forum guidelines we don't track feature requests in this forum.
  14. Susana_SQSP's post in copy and paste rows / blocks within a page was marked as the answer   
    Hi everyone, 
    Thanks for the suggestion and valuable input! For any feature requests that you would like to be logged, contacting our Customer Support team would be the best approach. As per point 6 of the forum guidelines we don't track feature requests in this forum. For now, I am closing this post.
  15. Susana_SQSP's post in V.7.1 Add To Cart Padding Too Big was marked as the answer   
    Hi @FSB,
    Thank you for flagging this issue. We’ve noted this for our Design and Engineering teams to review, and they’ll use this feedback when implementing fixes and improvements in future releases.
    For any further questions regarding this issue, please reach out to the Customer Support team.
  16. Susana_SQSP's post in Anyone having trouble connecting to LinkedIn? was marked as the answer   
    Thanks everyone for flagging this issue. I have logged this for the Squarespace team to investigate. For now, I am closing this post; for any further questions regarding this issue, please reach out to the Customer Support team.
  17. Susana_SQSP's post in Navigation anchor links not working on mobile was marked as the answer   
    Hi everyone,
    For any issues you are experiencing with Squarespace's platform, I'd recommend contacting our Customer Support team. As mentioned in the Forum Guidelines we don't track bug reports in this forum. 

    For now, I am closing this post.
    Thanks!
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