Levitate Posted November 11, 2019 Share Posted November 11, 2019 HI guys, I just noticed that on my e-commerce store non of the subscriptions have a feature to add more than one quantity. This is a huge feature that should be added, my customers can't purchase more than one subscriptions at a time. This is a huge disadvantage., has anyone had any work around ? I can have customer log back in and subscribe again, however once the same dollar amount is added to the credit card it gets declined as the bank figures its a duplicate transaction. Help!! Link to comment
Guest Posted December 3, 2019 Share Posted December 3, 2019 I'm with you. I'm new to Squarespace but can't seem to figure out how to get the benefit of a recurring payment through a subscription model AND allow people to order multiples (of different products, not variants) without going through the check-out process more than once. Seems that subscriptions and carts aren't compatible? I'm looking for a plug-in and/or work around, so if anything turns up, I'll let you know. Link to comment
Solution paul2009 Posted December 3, 2019 Solution Share Posted December 3, 2019 (edited) This is a known limitation of subscription products. When a customer clicks Subscribe, they’re taken to Express Checkout, where they confirm the order; they cannot add other products to the order. You may want to contact Customer Care to raise a feature request regarding this. Edited December 3, 2019 by paul2009 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
fmcrathc Posted December 4, 2019 Share Posted December 4, 2019 Being able to purchase multiple subscriptions is really important as the billing process needs to be seamless. If Squarespace doesn't provide it, are there any third party tools that do? Link to comment
smoberg Posted December 4, 2019 Share Posted December 4, 2019 Agree... I also need my customers to have the ability to select quantity on subscriptions. I would also like the ability to have all subscriptions kick off on a set day. For example, a customer can choose once a month or twice a month and all orders would come to me on the first and 15th of the month. Link to comment
KatRue Posted February 8, 2020 Share Posted February 8, 2020 PLEASE squarespace get with the times about subscription quantities and more options for customization. Ridiculous I have to create so many of the same product just to increase quantities. example; 1 coffee bag subscription = 1 product, 2 coffee bags subscription = another product, ; 3 coffee bag subscription = another product.... you get the idea- ridiculous AND not to mention there’s no possibility to add variants like 1 medium roast whole bean + 1 dark roast ground, for example. when will this be fixed???? Link to comment
Hotals Posted March 21, 2020 Share Posted March 21, 2020 We need this added in ASAP as well. Built the site around this only to find out it wasn't possible. fucci 1 Link to comment
fieb Posted April 15, 2020 Share Posted April 15, 2020 We need this as well! I can see that shopify has this feature - so why are we waiting squarespace ??? fucci 1 Link to comment
ross1 Posted April 25, 2020 Share Posted April 25, 2020 Anyone have an update to this issue? I'm struggling with the same issue. Need to be able to select multiple subscriptions. Link to comment
EXD Posted April 14, 2021 Share Posted April 14, 2021 (edited) Is there any word on if this feature was added. I am looking almost a year later and this option is still not available. What I did for a temp fix was going to Pricing and Variants and adding a variant for quantity. I had to add and change the price for each quantity, but it provided the dropdown menu. Instead of quantity I change mine to Seats. Luckily we only do a total of 10 Seats. Edited April 14, 2021 by EXD Added a temp fix briana_campbell 1 Link to comment
Featured Comment Susana_SQSP Posted April 15, 2021 Featured Comment Share Posted April 15, 2021 Hi everyone, Thanks for the valuable input! For any feedback that you would like to be logged, contacting our Customer Support team would be the best approach. As per section 6 of the forum guidelines we don't track feature requests in this forum. Link to comment
GlynMusica Posted April 15, 2021 Share Posted April 15, 2021 2 minutes ago, Susana_SQSP said: Hi everyone, Thanks for the valuable input! For any feedback that you would like to be logged, contacting our Customer Support team would be the best approach. As per section 6 of the forum guidelines we don't track feature requests in this forum. It's a very weird policy this one, or is it more of a disclaimer that you might actually look every so often but are not guaranteeing it? My advice would be for SS to find a way to create a features tracker that people can submit, who knows how many feature and enhancements you are missing because you don't have this. For this particular thread you always need to test and check functionality on systems fully before buying into them, otherwise you can find yourself out of luck trying to customize it. Even if the features might seem important or missed the owner company might have different goals to diversify their product offering which take precedence. Don't you think that is a nuts thing to say dewlionheart and sruss76 2 We provide digital marketing services for businesses that need exposure/sales from search and social media networks. We also build incredibly fast and well optimised multi-language Square Space websites.Digital Marketing | Marketing Digitale Link to comment
sruss76 Posted April 15, 2021 Share Posted April 15, 2021 always thought it very strange that Squarespace has the policy of not tracking feature requests in this forum when in fact, it's a hotbed of requests because it's where existing paying customers, and potential customers go. how hard is it to put one or two of their people here to monitor feature requests and put together a list to review on a bi-monthly or quarterly basis? many features have been requested (begged for) for years and they have not been addressed at all, it's ridiculous. and the recently launched Members Area -- i can't help but think is a half-baked product. i look at what they charge for it and heck, i'd never pay to use it after seeing here in the forums what many of those who signed up to use it are encountering issues after issues. i mean...GEEZ! SharonP 1 Link to comment
PeggyDorf Posted April 19, 2021 Share Posted April 19, 2021 I'm also having a problem with subscriptions -- in this case, to digital publications. I have 7 monthly reports, all sold by subscription. SquareSpace support recommended setting up a separate, password-protected members' area for each report. That creates a very awkward user experience, to say the least. Plus, SquareSpace charges more money when there are multiple members' areas...so I'm paying all this money, and the solution still doesn't work. I blamed myself, but I see that others are also having problems with members' areas and subscriptions, so maybe I'm not at fault. Is anyone having success setting up subscriptions to digital publications? Link to comment
Ciodensky Posted December 12, 2021 Share Posted December 12, 2021 This is so ridiculous! So many people here including me looking for quantity options in the subscription and you want us to log to your customer support. This option is so common and simple, why squarespace cannot add this option! I am a almost disappointed with this platform the limitation goes beyond proportion. ReUpBarberSupply 1 Link to comment
kiki93 Posted January 8, 2022 Share Posted January 8, 2022 Has anyone had any luck with this yet? I am feeling very frustrated as it seems so straight forward. I probably wouldn't have built my site with SP if I had known it would be so complicated. The subscription upgrade via the commerce subscription does not even seem worth the extra money. If anyone has a suggestion or an external plugin that could be added in to a squarespace page that would be super helpful. What i am needing to do for my client: - Wanting to create a weekly membership option on their online shop which allows customers to add in custom quantities of each product (they vary in price) and create a custom order that can be set up as a weekly payment and delivery. Ideally if they wanted to change this then they could easily do so too. Eg. 1xRadish(20.00 per unit), 2xSnowpea (22.00 per unit), 1xBroccoli (25.00 per unit) = $89.00 weekly subscription I have spent hours researching and it just doesn't seem possible but I am really hoping someone has some sort of suggestion otherwise I guess the next best option is various subscriptions with a set price and X amount of products within the price range. Thank you! Link to comment
Thomas_JF Posted May 13, 2022 Share Posted May 13, 2022 How is this still not resolved? SharonP 1 Link to comment
wayne Posted June 20, 2022 Share Posted June 20, 2022 Want. Founder & CEO of Resonant Pixel Co. I've been creating websites since 1996, started with Squarespace in 2010, and now sell web design as a productized service. I'm also the creator of the upcoming Productize Squarespace Design course. If I've been helpful, you can buy me a cup of coffee to say thanks. Link to comment
ReUpBarberSupply Posted December 8, 2022 Share Posted December 8, 2022 Has anyone found a solution? My whole business is revolved around this, and i just bought a years worth of squarespace subscription just to find out this issue. Link to comment
Recommended Posts
Posted by Susana_SQSP,
0 reactions
Go to this post
Create an account or sign in to comment
You need to be a member in order to leave a comment