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paul2009

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  1. paul2009's post in Third Party Widget in Checkout Page was marked as the answer   
    You cannot integrate this. The Squarespace checkout is locked down.
  2. paul2009's post in My product description text disappears on mobile view was marked as the answer   
    You have added Custom CSS that changes the color of the paragraph to #f8eee1 on mobile, effectively making it invisible.
    @media only screen and (max-width: 768px) {     section[data-section-id="634a3f4b856ed320e854d9c3"] h1,p {         color:#f8eee1 !important;     } } Did this help? Please give feedback by clicking an icon below  ⬇️
  3. paul2009's post in Show title on photos not working was marked as the answer   
    @Lucypaints Click on the Content tab in your screenshot and you'll find an icon next to each individual image that you can click to add a title to the image.
    Did this help? Please give feedback by clicking an icon below  ⬇️
  4. paul2009's post in Which product do I need? was marked as the answer   
    Hi @DEVCHDM. Regarding transaction fees, you will need a Commerce plan, as there are no Squarespace transaction fees on this plan so you'll only pay the fees associated with the payment provider (for example Stripe fees for Apple Pay). See the pricing plans page here for details.
    Did this help? Please give feedback by clicking an icon below  ⬇️
  5. paul2009's post in selling one-off and subscription products to both the UK and EU was marked as the answer   
    Hey @JoIW
    To answer your questions:
    As you'll no doubt be aware, the VAT rules on movements of goods between Northern Ireland and the EU changed in July last year, making them complex to say the least. I'm in Northern Ireland, so I understand the challenge!
    In summary, Squarespace haven't added any new features to manage this. There is nothing to help us deal with Import One-Stop Shop (IOSS) or to charge customers the VAT element upfront and so avoid the additional charges and aggravation when EU buyers place orders totalling less than €150 each. However, I'd like to think they are looking into this.
    As things stand today, this is correct. There is one VAT rate for all products. I cover this in my list of Squarespace Commerce Limitations.
    Correct. Subscriptions cannot be modified, for example to change their shipping address, or reschedule/pause a subscription. There aren't any workarounds for this - subscribers must cancel their current subscription and purchase a new one. It's extremely frustrating that this hasn't been fixed because it has been pointed out since 2018 when subscription products were introduced 😒
     
  6. paul2009's post in DNS_PROBE_FINISHED_NXDOMAIN on work network was marked as the answer   
    Thanks for the domain name details. I checked and the site details have fully propagated and I can access the site (I see the prompt for the site password). Looks like a local issue on your work network. Give them the details you posted here 🙂
  7. paul2009's post in How Do I have the storefront as not the homepage was marked as the answer   
    This domain name was previously connected to Squarespace but it is now connected to a Weebly/Square site.
    Are you making changes to DNS?
  8. paul2009's post in Add Paypal fee at checkout was marked as the answer   
    This isn't possible on Squarespace. 
    In addition, in many EU countries, PSD2 regulations ban merchants from charging a fee on the basis of a consumer’s choice of payment instrument.
  9. paul2009's post in Remove unwanted checkbox was marked as the answer   
    @kajumi10999 @byboldstudio Within Edit Form Fields (as shown in your screenshot) click the Email field and the scroll down to Email Signup and toggle it off. The 'Sign up for news and updates' option will be removed.

    Note that when Email Signup is disabled, their contact details will not appear in the Contacts panel under Subscribers. 
    Did this help? Please give feedback by clicking an icon below  ⬇️
  10. paul2009's post in Etsy Reviews Not Refreshing was marked as the answer   
    Squarespace have acknowledged that this is a technical issue.
    The reply you've received ("We’ve noted your report with our Engineering and Design teams for review") is the standard reply to acknowledge the technical fault that Squarespace need to investigate. I don't know if the issue is with the Etsy API or with Squarespace, but unfortunately there isn't anything that any of us can do to resolve it.
    Squarespace doesn’t use this forum to track or respond to bug reports so, if you want to follow up about this issue, you are encouraged to contact Squarespace Customer Support directly by raising a ticket. 
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  11. paul2009's post in Checkout email was marked as the answer   
    If you aren’t receiving commerce emails to your company email address you will need to change your account email address or create an account on your website using this email address (see Inviting a contributor) with Store Manager or Administrator permissions. 
  12. paul2009's post in Applying Fulfillment Profiles to individual product variations was marked as the answer   
    This is not possible. If variants require different fulfilment options, they must be added as individual products. 
  13. paul2009's post in SMTP Authentication for emails from our SS website was marked as the answer   
    Email notifications are sent from Squarespace email servers. This means you don't need to concern yourself with authentication methods.
    On a related issue, if you are using a custom domain for these emails you may need to configure DKIM or SPF records. See Custom email addresses and Squarespace for more info.
    Did this help? Please give feedback by clicking an icon below  ⬇️
  14. paul2009's post in Removing Squarespace's Shop Navigation was marked as the answer   
    Have you tried adding this to the Custom CSS panel:
    .products.collection-content-wrapper .nested-category-children {   display:none; } Did this help? Please give feedback by clicking an icon below  ⬇️
  15. paul2009's post in Language selector switch was marked as the answer   
    Sorry if my comments weren't clear. The default location for the Language Selector is within the mobile navigation. User testing has shown this to be a good location because users often click the burger menu (top right) to find options that match their language.
    I don't recommend trying to add it to the mobile header because, to make space, the branding will need to be much smaller:

    Also, using a flag (only) to represent language can be confusing as it isn't clear what the setting is for. Does it change the language, the currency or the country for shipping? 🙂
     
  16. paul2009's post in Help with Creating UNIQUE AUTOMATED Events calendar page was marked as the answer   
    This simply isn't possible on Squarespace, even with code. 
    If you want an automated solution, the only way to achieve this is to find another platform that offers this feature and then embed the third party solution into a webpage on your site.
  17. paul2009's post in Has anyone been able to add an icon/logo to appear in inboxes for their customer emails? was marked as the answer   
    It isn't possible to change this behaviour as email notifications originate from a Squarespace account and you have no control over them.
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  18. paul2009's post in SSL Not Issued, No tech support was marked as the answer   
    If you experience any difficulties contacting Squarespace, please read how to contact Squarespace.
  19. paul2009's post in Creating Variations from Existing Products was marked as the answer   
    Squarespace does not have a way to merge products. You'll need to make the changes manually by adding all the size variants to one product, set the stock levels for each variant, and then delete the products in the other sizes.
    Note that when you delete a product from your inventory, the product will automatically be removed from the cart of any user who is shopping on your site.
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  20. paul2009's post in Can't add an existing product in the shop page was marked as the answer   
    I'm not sure that I fully understand your question, so let me clarify how things are supposed to work, and see if this helps.
    "Store" pages (or "Products" pages - Squarespace can't seem to decide what to name them) are completely independent from each other. If you create a Store page and add some products to it (as you have with the Shop All page) these products are only available on this page with the url slug /shop.
    If you create another Store page (as you have with the Up Cycled page) and want products to appear on this separate page, you need to manually add some new products to this second page. The page cannot show products from your first page. 
    If you want a link in the navigation that links to a category in your /shop page, then you can add a link instead, that references that category. For example, to add a link to your site's navigation that goes directly to the Up cycled category in the Shop page, you don't need a second Store page. Instead, you can simply create a navigation link to /shop/up-cycled-1 (see the support guide that I've linked).
    Does this help? Please post back if you need more help or if I've misunderstood.
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  21. paul2009's post in How to redirect an entire website was marked as the answer   
    This is very straightforward. Firstly, don't remove the old domain. Leave it connected to the website.
    Add the new domain to the website and, when it has fully propagated (usually after 48 hours), set it as the Primary Domain. Whenever someone reaches a URL using the old domain, they'll automatically be redirected to the same page using the new domain.
    Did this help? Please give feedback by clicking an icon below  ⬇️
  22. paul2009's post in Manually edit blog publish date was marked as the answer   
    @MK-Estate I agee, it’s a terrible user experience. Please see this workaround provided by @creedon: Blog Post Date Past Go To. It's a bookmarklet that you add as a favourite to your browser and it allows you to type a date:

    Note that Squarespace only permits dates as far back as 01/01/1970.
    Did this help? Please give feedback by clicking an icon below  ⬇️
  23. paul2009's post in How to move site title from centre to left hand side? was marked as the answer   
    If you are using a Squarespace 7.1 template, please see this video:
    Did this help? Please give feedback by clicking an icon below  ⬇️
  24. paul2009's post in Fixed Text within a Section (that appears and disappears on scroll) was marked as the answer   
    Please see my earlier post:
    Did this help? Please give feedback by clicking an icon below  ⬇️
  25. paul2009's post in Add Business hours in multiple locations was marked as the answer   
    Sure, here's some code to get you started. It will require a Business billing plan or above because it contains some HTML and JavaScript.
    Add the code below to a Code Block, positioned wherever you want the day's opening hours to appear. You can amend the times and the messaging to suit your needs. Ensure that the Code Block is set to HTML. 
    <div class="sf-opening-hours"></div> <script> // Store opening hours (replace with actual shopping hours) const storeHours = {   Monday: { open: "9:00 AM", close: "5:00 PM" },   Tuesday: { open: "9:00 AM", close: "5:00 PM" },   Wednesday: { open: "9:00 AM", close: "5:00 PM" },   Thursday: { open: "9:00 AM", close: "7:00 PM" },   Friday: { open: "9:00 AM", close: "5:00 PM" },   Saturday: { open: "10:00 AM", close: "4:00 PM" },   Sunday: { open: "Closed", close: "Closed" }, }; // Get the current day and time according to the locale specified const today = new Date(); const currentDay = today.toLocaleDateString("en-US", { weekday: "long" }); const currentTime = today.toLocaleTimeString("en-US"); // Find the opening hours div on the page const openingHours = document.querySelector(".sf-opening-hours"); // Check if the store is open if (storeHours[currentDay].open !== "Closed" && storeHours[currentDay].close !== "Closed") {   const openTime = storeHours[currentDay].open;   const closeTime = storeHours[currentDay].close;     openingHours.textContent = `Today's opening hours: ${openTime} - ${closeTime}`; } else {   openingHours.textContent = "Sorry, the store is closed today."; } </script> In this simplified example, we first create a div element to hold the text that will show the opening hours. The opening hours are then defined for each day of the week. Next, we grab the current day and time, according to the locale specified. We check if the shopping centre is currently open by comparing the open and close properties of the storeHours object for the current day. It doesn't take into account users who may be located in a different timezone.
    If the shopping centre is open, the div element is populated with today's opening hours. If it is closed, we display a message indicating that the shopping centre is currently closed.
    If you want to style the message, you can add some CSS to Design > Custom CSS. For example, to set the text to 24px:
    .sf-opening-hours {   font-size: 24px; } Did this help? Please give feedback by clicking an icon below  ⬇️
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