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SMTP Authentication for emails from our SS website

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Does anyone know if SS websites have been configured to use SMTP authentication by default for
sending order confirmation emails, etc or how I can find out if it is?   

We've received an email from our hosting service saying;

"Mandatory SMTP Authentication from 8th January 2024  Starting from 8th
January 2024, all emails sent through our hosting services will require
SMTP authentication. This change is crucial to prevent unauthorized use
of our mail servers and to protect against spam and abuse." 

Thank you

Mandy Nicol

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  • Solution
On 11/13/2023 at 9:02 PM, Khechog said:

Does anyone know if SS websites have been configured to use SMTP authentication by default for
sending order confirmation emails, etc or how I can find out if it is?   

Email notifications are sent from Squarespace email servers. This means you don't need to concern yourself with authentication methods.

On a related issue, if you are using a custom domain for these emails you may need to configure DKIM or SPF records. See Custom email addresses and Squarespace for more info.

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