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DNS_PROBE_FINISHED_NXDOMAIN on work network

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Hi all,

I've recently got a Squarespace subscription and domain for a website for a conference that I'm organising together with my lab. However, if we try to access the website from our work network, we get the error DNS_PROBE_FINISHED_NXDOMAIN. It has been more than 72h since we have got the domain moved to the website. Accessing the website from, e.g. our phones with mobile internet connection, does work. 

Any solution for this?

Thanks.

With kind regards,

Pablo

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4 minutes ago, pablovgd said:

if we try to access the website from our work network, we get the error DNS_PROBE_FINISHED_NXDOMAIN. It has been more than 72h since we have got the domain moved to the website. Accessing the website from, e.g. our phones with mobile internet connection, does work. 

This error message means your browser cannot find the website you are trying to access. The NXDOMAIN part of the error stands for ‘non-existent domain’. Without knowing the domain name, it's difficult to troubleshoot this in any detail but it typically occurs when DNS changes are still being propagated (72 hours should be sufficient but isn't always) or when your local DNS server is not configured correctly.

I'd start by trying to accessing the site by prefixing the domain with the 'www' prefix (if you are not already doing this). If you still see this error on your "work network" then I'd ask your IT support team to take a look.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

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17 minutes ago, paul2009 said:

This error message means your browser cannot find the website you are trying to access. The NXDOMAIN part of the error stands for ‘non-existent domain’. Without knowing the domain name, it's difficult to troubleshoot this in any detail but it typically occurs when DNS changes are still being propagated (72 hours should be sufficient but isn't always) or when your local DNS server is not configured correctly.

I'd start by trying to accessing the site by prefixing the domain with the 'www' prefix (if you are not already doing this). If you still see this error on your "work network" then I'd ask your IT support team to take a look.

Hi Paul, thanks for the quick response, the domain name is www.nugoweek2024.com

Accessing using the www prefix doesn't make a difference.

I'll check with our IT support. Any more info I should give them? 

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5 minutes ago, pablovgd said:

the domain name is www.nugoweek2024.com. I'll check with our IT support. Any more info I should give them? 

Thanks for the domain name details. I checked and the site details have fully propagated and I can access the site (I see the prompt for the site password). Looks like a local issue on your work network. Give them the details you posted here 🙂

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

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22 minutes ago, paul2009 said:

Thanks for the domain name details. I checked and the site details have fully propagated and I can access the site (I see the prompt for the site password). Looks like a local issue on your work network. Give them the details you posted here 🙂

Alright, thanks again for the help!

Cheers,

Pablo

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