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Has anyone been able to add an icon/logo to appear in inboxes for their customer emails?

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  • Solution
18 minutes ago, motleycrewbooks said:

I've recently set up my account and am running test emails and it doesn't look too professional that no icon comes up in the receiver's inbox. I did speak to the Sqaurespace Asssitant and apparently this feature isn't available yet but I wondered if anyone had figured out a way?

It isn't possible to change this behaviour as email notifications originate from a Squarespace account and you have no control over them.

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  • 8 months later...

Hey thanks for confirming this Paul.

It is extremely unprofessional to not have an image/profile picture when sending emails. Is there something squarespace can do about this. I use squarespace to run my personal training business and this would be a great upgrade. People won't click on emails without an image, this could be a huge point of concern and according to your last post, SS does not have a solution yet. Has there been any changes made in regards to this problem?

Thanks again Paul, hope this gets resolved soon.

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