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Can't add an existing product in the shop page

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Clicking the + or add product is for adding new products. If you product is in the store page then it should show up on the store unless it is hidden or you are wanting it to appear on another page.

Can you share the URL of the product and the page you want it to appear on?

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  • 2 months later...
34 minutes ago, George61d said:

I created a product BEFORE creating a store page. There does not seem to be anyway to add that product to a store.

How did your create a product without a store page?

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I have this problem too. I have a store page to which I can add all my products and categories.  But I want to create a second store, and add my existing categories, but then the products just don't display.  I know they are not hidden because they show up on the first shop.  Any suggestions? 

DA368443-87E5-4C34-97F0-0A3A6E99ED3A.jpeg

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4 hours ago, Laurasew said:

I have a store page to which I can add all my products and categories.  But I want to create a second store, and add my existing categories, but then the products just don't display.

I'm not sure that I fully understand your question, so let me clarify how things are supposed to work, and see if this helps.

"Store" pages (or "Products" pages - Squarespace can't seem to decide what to name them) are completely independent from each other. If you create a Store page and add some products to it (as you have with the Shop All page) these products are only available on this page with the url slug /shop.

If you create another Store page (as you have with the Up Cycled page) and want products to appear on this separate page, you need to manually add some new products to this second page. The page cannot show products from your first page. 

If you want a link in the navigation that links to a category in your /shop page, then you can add a link instead, that references that category. For example, to add a link to your site's navigation that goes directly to the Up cycled category in the Shop page, you don't need a second Store page. Instead, you can simply create a navigation link to /shop/up-cycled-1 (see the support guide that I've linked).

Does this help? Please post back if you need more help or if I've misunderstood.

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Edited by paul2009

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Right! Yes this answers my question. 

I suppose I will continue to use Folders linking to Categories in the initial SHOP ALL Store.

I was assuming that Stores was similar to Collections on Shopify, and the benefit of that is that it helps with SEO, but I'll tackle that problem another day 😅.

Thanks for your help.

Laura

 

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  • 1 month later...
  • 3 months later...
On 11/11/2023 at 11:38 PM, paul2009 said:

I'm not sure that I fully understand your question, so let me clarify how things are supposed to work, and see if this helps.

"Store" pages (or "Products" pages - Squarespace can't seem to decide what to name them) are completely independent from each other. If you create a Store page and add some products to it (as you have with the Shop All page) these products are only available on this page with the url slug /shop.

If you create another Store page (as you have with the Up Cycled page) and want products to appear on this separate page, you need to manually add some new products to this second page. The page cannot show products from your first page. 

If you want a link in the navigation that links to a category in your /shop page, then you can add a link instead, that references that category. For example, to add a link to your site's navigation that goes directly to the Up cycled category in the Shop page, you don't need a second Store page. Instead, you can simply create a navigation link to /shop/up-cycled-1 (see the support guide that I've linked).

Does this help? Please post back if you need more help or if I've misunderstood.

Did this help? Please give feedback by clicking an icon below  ⬇️

So, if I understand correctly, this means that Products exist as an object with a firm dependency on where they will be displayed. They are not a classic inventory item since they need to be reference to a Store page? They cannot be used in multiple pages, each of these pages referring to the same inventory item?

After doing a bit more searching I did find that at a page level, there is the capability to add a 'Product' block to any page you are working on. Is this best practice to allow products to be used anywhere on the site?

Thanks in advance for your insight.

Edited by PatVR
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  • 2 weeks later...

So I still don't understand.. I have a Squarespace website with a store. I created products under "Selling - products" - Essentially I did NOT create them with the "+" button while I was on my "website - online store.". page. 

Now I cannot get those products created under the "Selling - Products" to show up on my website store.. On my "website - online store" there is no option to add them.. only an option to create new products. At the "Selling-products".. there is only the edit, preview, duplicate on delete option at the 3 dots to the right.. (see screenshot)

All products arel "public" (not hidden).

Screenshot 2024-04-22 at 11.19.27 AM.png

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26 minutes ago, tajjytaj said:

Now I cannot get those products created under the "Selling - Products" to show up on my website store..

All products are stored in a Store page. I would guess that you have at least two or more Store pages. To find all your Store pages go to Website > Pages. Open Main Navigation, Member Sites, Not Linked and Dropdown pages by making sure the arrows are pointing down. Look for the shopping cart icons. One of them will have the errant products in them. Once you find them click the checkbox next to a product you want to move, click the Move button, and select the destination Store page.

Screenshot2024-04-22at11_57_21AM.thumb.png.62e91dce357e4a5c3c1a521323f7df54.png

If you end up with a Store page with no products and you no longer need it, remove it to reduce confusion.

Let us know how it goes.

Screenshot 2024-04-22 at 11.54.30 AM.png

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