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sayreambrosio

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Posts posted by sayreambrosio

    pointing my wix domain to Squarespace

    in Domains

    Posted

    You have to initiate it from within Squarespace so in your settings, you need to go to add domain connect unless you want to transfer then you can transfer it.

     

    You have to initiate it from within Squarespace so in your settings, you need to go to add domain connect unless you want to transfer then you can transfer it.

     

    Once you hit connect, follow the prompts. It’ll show you the records you need to add to the DNS in Wix, which you can find by going to domains, clicking the three dots next to the domain you on a plane to Squarespace, and then clicking on the DNS settings.

    canceled subscription, can I undo?

    in Getting Started With Squarespace

    Posted

    2 hours ago, brittanyalexaburns said:

    Hi again - I just transferred my new template to the domain my old site was on... and in canceling the subscription I realized after the fact that I can't access old pages. Is there a way to undo this, and if I do continue to pay $20/month will all of my old unlinked pages still be there?? It's over five years of content that I wanted to be able to refer back to. 

    You can duplicate the cancelled site so you can have access to the old pages. Just keep an eye on it and duplicate as necessary if you still need access. I would suggest looking into a way to export that content though just in case. Never a bad idea to have a content backup.

    Here's a guide on duplication: https://support.squarespace.com/hc/en-us/articles/360039396131-Duplicating-a-site?platform=v6&websiteId=63cbb50a382a9f16d0617b89

    Scheduling Apps

    in Acuity Scheduling

    Posted

    9 hours ago, kew440 said:

    I was trying to do some research to find a scheduling app that allows my client to approve appointments before they are scheduled.  More of an appointment request option that doesn't get put in the books until it is confirmed. I was curious if anyone knew of any programs they liked that work well with SquareSpace. I already lost my trial with the scheduling in squarespace so I didn't get to play with it that much, but it seemed like this was just for booking and there is not an approval process before it goes in the calendar. I know there are a ton of other options out there, but have not found what I'm looking for.  Any recommendations would be greatly appreciated!

    Thank you!

    Here is a help article that talks about manual appointment approval in acuity https://support.squarespace.com/hc/en-us/articles/4405354226829-Manual-appointment-confirmation-and-waitlists-in-Scheduling

    As for the trial, maybe reach out to support and explain the situation and see if they can extend it?

    Two domains - would like two different web sites - how do I split them as now both point to same website

    in Site Structure & Navigation

    Posted

    1 hour ago, DrDiamond said:

    I have three domain names linked to one website= 3 domains and 1 website.  How do I create a separate web-site for one of the 'spare' domains.  So three domains and two websites.  So how do I convert a second domain to a second independent web-site.  Assume it is fairly straightforward but I have no idea where to start as I built the first one a long time ago

    Thank you

    Pierre

    If you are building the additional site on Squarespace you will need to have it paid before you can transfer your domain to it. If it's a domain that is hosted with Squarespace, you would go under Settings, Domains, click on the domain you want to move to the new site and then Move Domain to Another Site. 

    If the domain is hosted elsewhere you would disconnected it and then reconnect it with DNS or forward it from the domain provider.

    Automation not working

    in SEO

    Posted · Edited by sayreambrosio

    On 4/12/2022 at 8:17 AM, janto987 said:

    Hi,

    I have an automation email set to send whenever a subscriber joins one of my marketing lists. It shows as active. However, over the past two weeks whenever I add someone to this marketing list, no email goes out. I've added about 10 new subscribers, but 0 automation emails have been sent, even though it says they are actively being sent.

    Any thoughts or help on this? Does the automation not work if I manually add the subscriber info? If so, its completely useless.

    If you are manually entering the subscriber, they will not get an automation. Automations only go out to people that sign up via a form.

    Here is a help article that may shed some light on automation.

    https://support.squarespace.com/hc/en-us/articles/360002077567-Sending-automated-campaigns

    Correcting a customer's email

    in Customer Management

    Posted

    2 hours ago, paul2009 said:

    This new feature is a great improvement and I’ve added an update to my original post to include this.

    However, it will not help in the original poster’s situation, where the customer mistyped their email address as .con instead of .com. If you are in the same situation @Sarahbethl, your customer won’t be able to verify their email address and so won’t be able to login to edit their details.

    Oh good point. 

    Correcting a customer's email

    in Customer Management

    Posted

    On 12/11/2022 at 4:22 AM, paul2009 said:

    No, sadly you cannot correct the email address in a customer's profile in Squarespace, and customers cannot update it themselves either. It's a huge flaw.

    The only way to update incorrect information in a customer's profile is to request that the Squarespace Trust & Privacy team make this change on your behalf, by exercising your rights under the law, as described in section 7 of the Squarespace Privacy Policy, copied here for reference:

    "7. Your rights and choices
    Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information. You can access, update, change or delete personal information (or that of your End Users) either directly in your Account or by contacting us at privacy@squarespace.com to request the required changes."

    Did this help? Please give feedback by clicking an icon below  ⬇️

    @allnaturalarts @Sarahbethl This isn't entirely correct. 

    If a customer has an account with a verified email on the website, they’ll now be able to change the email address associated with that account. 

    The process for customers is pretty simple:

    1. Log in to a customer account
    2. Open the Account sidebar and click Profile
    3. Click Email
    4. Type the new email into the New field, and confirm it in the Confirm New field
    5. Re-enter the account password for security
    6. A verification email is sent to the updated email address
    7. Confirm the change in that email… et voilà! The new email is saved. 

    This process only works if the original email has been verified, but verifying the original email can be done at any time.

    upgrading subscription plans

    in Commerce

    Posted

    4 hours ago, vito_desario_woodturning said:

    I am currently enrolled in an annual personal plan (ending Feb 2024) which has been paid in full. I now want  to upgrade to either a business or commerce plan. Is this possible ... if so how without taking a complete loss on my currently paid for annual enrollment plan.

    When you upgrade your current plan is taken into account and is prorated so you would pay the difference between what you’ve already paid and the new plan. 

    Website feedback gratefully received!

    in Feedback on Your Site

    Posted

    @LauraMerri2023 The first thing I noticed was no copyright in your footer. I use a code from @squarepaste on mine that updates automatically.

    Copy & paste the code below into a Code or Embed Block within your Footer area Change the ‘Company Name’ text with your company’s name. 

    <div style="text-align:center;">
    ©
    <span id="copyright">
        <script>document.getElementById('copyright').appendChild(document.createTextNode(new Date().getFullYear()))</script>
    </span>
    Company Name
</div>

     

    Email linking issue

    in Pages & Content

    Posted

    4 hours ago, Claudia_F said:

    it's not going to be complex at all. I just want to be able to send out a notice to those who are interested that new work has been posted to the site. I may add to the blog page every now and then as well. I can certainly get an email address devoted to the site, that's not hard to do, but I need to keep this simple. Do I have to subscribe to the services you mentioned? I am a starving artist, and all these subscriptions really add up. The simpler and less expensive I can keep this, the better. I am not likely to have a giant mailing list and if I get one, I will deal with the problem then (it would be a great problem to have!)

    I would recommend MailerLite since you can have a decent amount of people on their free plan and if you get to the point of paid and want to stay with them it's reasonably priced. 

    Email linking issue

    in Pages & Content

    Posted

    On 1/21/2023 at 6:52 AM, Claudia_F said:

    I am trying to set up my website so that people can join an e-mailing list but I am having a lot of trouble.

    First, When I change my email address to try to link t correctly, it doesn't work.. the link is live but it opens up an email from me to email@email.com. So I need to know how to fix that.

    Second, I need step by step instructions on how to link the email to my google drive account. 

    Really appreciate any help with these two issues. 

    You’re going to want to have a newsletter service provider, whether it be Squarespace campaigns, mailerlite, flodesk. Using a “ personal email“ for a newsletter is a huge no-no and can violate some laws. Which laws it violates depends on where you’re sending from, as well as where you’re sending to.

    Depending on how complex your newsletter is going to be with determine what I would recommend.

     

     

    Mobile Menu Dropdown Subcategories

    in Customize with code

    Posted

    @WillMyers has a post about mega menus that will be helpful here: https://www.will-myers.com/articles/building-a-mega-menu-in-squarespace-71-free

    If you don't know how to code or just want easy I can recommend the pro version of his menu. I have it on my author site and love it. This link will jump you right to that part of the article https://www.will-myers.com/articles/building-a-mega-menu-in-squarespace-71-free#Mega Menu Pro

    Transfer Google Workspace to new Squarespace Site

    in Getting Started With Squarespace

    Posted

    13 hours ago, SpaResearch said:

    Hi, 

    I am in the process of transferring my site from 7.0 to 7.1

    In 7.0, I had the business plan with a google workspace email and the domain from a third party.

    For 7.1, I transferred my content, started the business plan, and transferred the domain to Squarespace.

    I am currently canceling my 7.0 business subscription but my google workspace is connected to it. 

    How do I transfer my google workspace the correct way?

    I have tried contacting Squarespace Customer Care but have only landed on Help Center pages.

    Thank you, 

    Emily

     

    See @paul2009's comment 

     

    Not receiving email verification code

    in Email Campaigns

    Posted

    Reach out to support. At some point, somebody somewhere reported the URL as spam. Could be on social media or an email. This causes it to be blocked. I've ran into on my own domains in the past. They can remove it from the blocked list and you should be able to get the verification code.

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