sayreambrosio

29 minutes ago, davefingerlos said:

I am not the account holder. I'm a contractor helping them do edits. When I tried to add a page to the site, I do not see the "+" symbol in the upper right of the pages panel. I see a magnifying glass instead. Does this mean I do not have the proper set of permissions to add pages or edit the navigation of the site?

Here is a link to the different permissions available. https://support.squarespace.com/hc/en-us/articles/206537297-Squarespace-permissions-explained?platform=v6&websiteId=63cbb50a382a9f16d0617b89

If you are needing to do things outside of very minor edits in existing pages you need Admin access. It's necessary to do what you are probably trying to do. So much so that I write it into my contracts for ongoing work with clients that I need ADMIN access for the duration of our contract.

1 hour ago, JenBH said:

Thanks so much for sharing that article. To be more clear I'm wondering about how I can create an online ordering system on Square and link it to my Squarespace website or if there is a better way to do this. Perhaps an online ordering plugin through Squarespace? I've looked but haven't seen anything. 

I just popped into my Square account to double check and it looks like the best bet would be to build out a page that mimics a store and embed a buy button for each item. It's a bit tedious but it will work.

https://squareup.com/help/us/en/article/7068-add-a-square-checkout-button-to-your-website#625a6d7de2ef75b77f635f7227abab63

Here is a help center article about Square POS and Squarespace that might be helpful.

https://support.squarespace.com/hc/en-us/articles/360035711431

28 minutes ago, joshmerry said:

Hmmm, it should be there now

I see it. @creedon maybe a refresh?

12 minutes ago, studiojacandco said:

Hi all, 

I'm fairly new to selling Squarespace builds to my clients, and I'm wondering what the standard/best practise is when it comes to charging clients for their Squarespace Subscription, hosting, ongoing charges etc etc. Am I best to just add the clients credit card as a payment method, or make use of the 20% discount, pay for it myself and then charge the client for this?

Any feedback/suggestions is greatly appreciated 🙂

Regards,

Jaclyn

Everyone does it differently. I don't pay for the client hosting up front. That's on them to take care of. I use Honeybook for all my contract stuff and never have to deal directly with customer credit card info. What I have found most people are okay with is I create the site, add them as a contributor/co-owner after they pay my invoice in full (not before with full permission). Once they are added I walk them through how to purchase their plan and any other add-ons they are purchasing. Once they are settled I transfer the site and leave my self on as a contributor if I am maintaining and remove myself if I'm not.

15 hours ago, Betina said:

How do I change this image (looks like a cardboard box)? I want my logo shown.

I have tried everywhere I can think of according to SEO and Social Sharing..

Please help.

Betina

Go to Design > Browser Icon and upload your image there. It may take a little bit to populate in a search but should be viewable on a live site in the browser tab almost immediately.

9 hours ago, andreaball said:

Serious question, is Squarespace no longer primarily a website design company? It feels like after the change to 7.1, everything has been stagnant.

We never got video galleries back. 

Video pages are okay, but don't support Vertical, and not the same as galleries. 

We got Fluid Engine, but that has been pretty brutal. 

I don't see the point of being limited to Font Styles for the entire website after the release of Fluid Engine. 

I know they released Blue Print today,  not sure what the is for or what is different about it. 

I'm sure there are a lot more pain points that I haven't listed. 

Has Squarespace abandoned 7.1? 

 

 

 

7.1 is still in active development.

Released just this year:

5/1 Fluid Engine Multiselect Resize

4/3 Weglot Multilingual Extension

4/18 Save & Exit

4/5 PDP Variant Radio Buttons

3/27 Upgraded Anti-Spam Protection with ReCaptcha v3

3/3 Customers can update their email addresses

3/31 Fulfillment Profiles

4/17 Form Block Redesign

3/24 Section Dividers

3/27 Fluid Engine Mobile Order Beta

1/27 New Playback Settings for Video Block

1/18 Fluid Engine Multiblock Alignment

1/13 Image Overlay for Fluid Engine Images

@EventCollective If you use AI it needs to be noted somewhere on the site that you used it to create content. Google has said that they will penalize sites that don't have a disclaimer.

I would consider turning the static icons and text into scrolling text (you can use emoji's to replicate the icons. (image capture for reference)

I would also pull in the images in Flickr to an actual gallery on your website. It's always good to have things either embedded or uploaded to the site so people don't leave.

I think you're headed in the right direction but not quite there yet. If I'm being 100% frank, it doesn't scream event website to me right now.

Looks like it's related to the layout and browser. I can't right-click anything in Safari but I can right-click and download certain image layouts in Chrome.

Not sure if it's a change in the way things are done in the base coding or not with 7.1 (because I actually don't want images to be downloaded on my site so I've never checked how to make sure they all are downloadable) but I did find this article that seems to be manually intensive but a workaround.

https://donnavincentdesigns.com/blog/downloadable-image-squarespace

By default it should lead back to whatever is marked as the home page unless there is code that "turned that off".

10 hours ago, hayleypaige said:

I totally appreciate your help! I created my new brand board and of course this font is in it. Lol 

Looks like you are missing a semicolon. This is what I see when I look on my end.

@font-face {
    font-family: 'Malibu';
    src: url('https://static1.squarespace.com/static/611b29e82a1b6b6dd1d8860b/t/645b8c91a3ecbc1d79dceea8/1683721361303/malibu-webfont.woff')
}

#header h1.site-title {
    font-family: "Malibu"
}

h1 {
    font-family: 'Malibu'
}

Try highlighting that and deleting and then copy and paste this into the CSS section.

/*custom font*/
@font-face {

    font-family: 'Malibu';

       src: url('https://static1.squarespace.com/static/611b29e82a1b6b6dd1d8860b/t/645b8c91a3ecbc1d79dceea8/1683721361303/malibu-webfont.woff');

  }

#header h1.site-title {font-family: "Malibu";}
h1 {font-family: 'Malibu';}

Duplicating the site shouldn’t have anything to do with it. I’m not home, but as soon as I get home, I will take a look at the code.

2 hours ago, MMEbyKiandraTrickett said:

I'm setting up a website for an influencer market, who needs to approve applications (members). Is there a way to code squarespace's membership platform to be able to do this? Or do you have to default to memberspace? It doesn’t cost anything to be a stallholder, just need to supply member-only content, book in their days etc. 

Maybe have an application form that is visible on the site and the members area that isn't visible to the general public. Once the application is approved they could send out a link to "sign up" for the platform which would let them create their account in the members area.

5 hours ago, hayleypaige said:

@sayreambrosio Thank you so much for your help.

 

the OTF I am using is: 

https://static1.squarespace.com/static/6452c41623fdff7382b815f9/t/6453eb93731c425e7f853752/1683221395683/malibu.otf

 

I have other links or licenses (?) as well. When I put that in alone it says syntax error line 1 and "https:" is purple. 

Oops I mean your website not the font. 

1 hour ago, hayleypaige said:

@sayreambrosio Thank you for your response!!

 

This is what I put in now and I still am not seeing it in my font selections. =( 

 

/*custom font*/
@font-face {

    font-family: 'Malibu';

       src: url('https://static1.squarespace.com/static/6452c41623fdff7382b815f9/t/6453eb93731c425e7f853752/1683221395683/malibu.otf');

  }

#header h1.site-title {font-family: "Malibu";}
h1 {font-family: 'Malibu';}

Can you share the url of the site you are using this on? I know if we can't figure it out @tuanphan may have suggestions and will need the url to check the code.

/*custom font*/
@font-face {

    font-family: 'ENTER FONT NAME HERE';

       src: url('ENTER URL HERE');

  }

#header h1.site-title {font-family: "ENTER FONT NAME HERE";}
h1 {font-family: 'ENTER FONT NAME HERE';}
h2 {font-family: 'ENTER FONT NAME HERE';}
h3 {font-family: 'ENTER FONT NAME HERE';}
h4 {font-family: 'ENTER FONT NAME HERE';}

@hayleypaige delete what you have in CSS and copy the code above. Name the font family where it says to do so and then where it says enter url here you highlight the part between the single quote marks and then click on the font in your uploaded files.

Below you can keep all four headers and put the name you have for your font there or you can pick and choose which ones you want the font for. Just delete any you don't want to customize. Hit save and you should be good. If you can't get it tag me and I'll see if I can walk you through it step by step.

19 hours ago, GillianH said:

Hi, I have an Acuity account AND a Squarespace account. I want to connect them so that I'm not paying two fees.  When I was first exploring the Scheduling within Squarespace, I somehow set it up separately from my existing Acuity account and now I cannot change it back.  Help!

As far as I know where the account was started shouldn’t matter in regard to Acuity vs Squarespace. Scheduling is an add on so it’s going to be a separate fee from things like domain, your website plan, etc. 

The Instagram icon in the footer is set to Squarespace. Add a copyright to the footer. You'll need a return policy page linked to the footer; FAQ section is something to keep in mind if you are getting any questions about the brand, but not 100% necessary in my opinion.

Something to keep in mind is accessibility throughout the site. The video on the homepage may cause some people to leave the site. Now, I'm not saying to take it down because, for this site I think it works, just know that it will cause issues for some who may be interested in your brand.

Not related to design but the domain. It took me a minute to realize it was a clothing company. The domain threw me off on the content. Now that I have read through what you have I like it. You may want to rethink the text on the home to reflect that a bit more.

1 hour ago, KerriMcCabeArt said:

Honestly, I just paid for a year. I keep having trouble with the check out on my site and I have no way of knowing until someone tells me. I am beyond discouraged and disappointed with Squarespace and I would really like to get my money back and go with another server. I have no confidence in this site. 

If you are within the 14-day refund window, you can cancel your account. If you aren't, I would contact support and see if they can nail down your issue and/or make an exception. Note that because their refund policy is clearly stated on their website, they do not have to make an exception, but it never hurts to ask.

Link to refund policy: https://support.squarespace.com/hc/en-us/articles/360000623648-Refund-policies?platform=v6&websiteId=63cbb50a382a9f16d0617b89

You can contact Squarespace Customer Care directly by clicking HERE.

If you have any issues you can read more about how to contact support HERE.

29 minutes ago, pamartin said:

Oh, that's a real shame, makes the iOS version of the page look clunky compared to the Chrome etc.

Is there any advice you can give on this?

Not on the way to fix it. Someone with more coding experience may have some ideas. 
 

On accessibility I do. In general, it’s a bad practice to have music and video auto load. If somebody goes to your site with a screen reader, or some other assistive device, it can actually be the reason that they leave your site because they can’t navigate it.
 

For example, if they’re visually impaired their reader is going to be telling them how to navigate and if you have music playing automatically they won’t be able to hear it and will leave. 

14 hours ago, pamartin said:

Hello

I hope you can help

I have embedded some code in the "weddings" page on my site that allows music to be played as soon as someone opens that page. This works all fine when looking at the page through google chrome or Edge, but when I look at the page through an iOS device, the music doesn't load automatically and the audio block that I added (which is nicely hidden when looking at the page through chrome or Internet Explorer), is visible.

I am trying to get it so that the experience for visitors using iOS is the same as those viewing from chrome etc.

The website is www.paulmartinguitar.com

Hoping someone might be able to help me.

The code I used to embed the music is:

<script>
window.addEventListener('DOMContentLoaded', function() { //wait for document load
    var audio = document.querySelector('.sqs-audio-embed'); //select the audio block
    if (!Y.UA.mobile) { //it is not mobile
        var checkOnScroll = function() {
            if (window.pageYOffset > 200) {
                audio.pause();
            } else {
                audio.play();
            }
        };
        if (audio) {
            var url = audio.getAttribute('data-url'); //get the audio src
            Y.one(audio).ancestor('.sqs-block-audio').setStyle('display','none');
            audio = new Audio(url);
            window.addEventListener('scroll', checkOnScroll); //listen for window scroll and toggle audio state
            checkOnScroll();
        }
    }
})
</script>

I’m not sure about why the audio player is showing but not playing automatically is the default setting for Safari and I don't believe it's something that you can change on your end. 

@McKenna_SQSP Can you bring this thread to the attention of whomever is in charge of handling these types of issues?

5 minutes ago, royqin850306 said:

Hello,

We recently re-enabled our website after it had expired and wanted to view old versions of a certain web page. Is that possible? If not through your system is there any way to view the old content of a webpage?

Thank you,

If the site is still in your dashboard you can try duplicating that site to see if the content is viewable. Duplicating creates a new trial site that can be edited. If that doesn't work you can try the Wayback Machine site: https://web.archive.org

On 4/19/2023 at 6:31 AM, Wild-Wolf-2626 said:

Hello, I am looking for feedback on my new website before I change my domain.

https://dolan-photos.squarespace.com

Thanks. 

Your site looks familiar 🙂 did you attend Paige’s workshop recently? 

21 hours ago, bigtexastee said:

When new subscribers put in their email, I'm not getting any notification nor can I see their profile 

The campaigns info/list info lives under Marketing on your dashboard. If you go under Marketing > Email Campaigns > Mailing Lists you will see the lists you created. To see the subscribers just click on the list and they will be there. 

If you want an overview of All your contacts/subscribers/customers click on Profiles and it will have options there on how to view them like Subscribers, Leads, Customers, et cetera.

Here is a Help Center article that will be helpful. https://support.squarespace.com/hc/en-us/articles/360001280708