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How to contact Squarespace

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Squarespace forum users are Squarespace customers, just like you. If you have a "how-to" question or would like help with code, please post a new question on this forum. We love to help!

However, forum users cannot assist with feature requests or with technical issues, faults or 'bugs'. If something isn't working as expected, please contact Squarespace Customer Care directly, as described below.

1. The first step is to u se a Private or Incognito tab to open the Squarespace Contact Us page:

https://support.squarespace.com/hc/en-us/requests/new#choose-topic

I strongly recommend using the Google Chrome browser, although you can use Firefox or Safari. Use a Private or Incognito tab to do this. Do not use a standard non-private window and do not use the Microsoft Edge browser as there are compatibility issues with the contact form.

You should see this:

image.png.e12776960fc46c4c5f922cab040b3eb7.png

2. Click or tap on the button labelled 'I DON’T HAVE AN ACCOUNT' - even though you do! This is a 'catch-all' option that will allow you to reach the right people when the other options have failed.

3. Choose a topic from the dropdown list. The options may not be perfect, but choose the option that most closely matches your situation. Often, you won't find a perfect match so select anything and move on!

image.png.dd9dd151dd9503f8758c7ee62a2842f3.png  

4. You may be asked a number of similar questions or be given further topics to choose from. Continue to select the best option each time. You must select an option to move to the next step.

image.png.5c613b3e3d3725187a3be1a77b5d6dec.png

5. Scroll down past any suggested help articles (or the white space that appears when no suggestions are available) until you see the two contact options under the heading "Here are ways to get more help":

image.png.9fb56f540dedeaf9223462305a7379a2.png

6. To make a feature request or to report an issue that will require further investigation, click (or tap) CONTACT WITH EMAIL. this option is available 24 hours a day, 7 days a week.

7. For real-time assistance from one of the support team click START LIVE CHAT. Live chat isn't available on mobile devices, and is only available at certain times of the day, Monday to Friday, including:

  • 4:00 AM to 8:00 PM ET
  • 10:00 AM to 6:00 PM AEST

Did this help? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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24 minutes ago, VancouverIsland said:

The link you provided* leads us to a page that flashes (I use Firefox) between two screens

I don't experience any issues with 'flashing' when using Firefox (see below).

  • Are you using the latest version of Firefox (111.0.1)?
  • Do you have any extensions or ad-blockers installed that may be causing issues?
  • Have you tried a private window or a different browser?

image.thumb.gif.601cdd370a15fb189c6f6af49458020e.gif

 

 

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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