My domain without www is still showing the Squarespace Default under construction page

Hey hi everyone,

Since I bought my domain with Squarespace and trying to connect with Google Sites platform, apprently the connection was successful but just with the domain using the complete structure, www.domainname.com. However, when I try to acccess to the same domain without the www, is still displayingf the same default coming soon page by squarspace, for some reason is not redirecting or using the connection to update the current Google Site data.

I have tried many things, such as delete and restoring all de default setting, adding the four DNS domains, following some squarespace documentation  ( DNS records for connecting third-party domains  or Connecting your Squarespace domain to a Google Sites site ) or enable/disable the toggle button to force the use of www in the main domain dashboard, and nothing works.  Have any of you had this same situation?

Facing the exact same problem. Is this a squarespace open bug?

My domain was transferred from Google Domains. Today May 1,  I cannot reach my website I see a black photo from Squarespace  with my domain name without the www and a message:

We are under construction. Please check back for an update soon

It sounds like the domain is pointing to Squarespace, which means you'll need to edit the DNS records to point the domain to the correct site.

If you see a "Squarespace Defaults" section in the DNS settings, removing this section (and all fo the DNS records it includes) will disconnect the domain from Squarespace. Then you can add the DNS records that point to the correct site. Squarespace has some guidance for adding and removing DNS records: Accessing your Squarespace-managed domain's DNS settings

If you share your domain, as well as the site it should point to, we can give more specific advice.

On 5/2/2024 at 12:20 PM, PixelSoda said:

It sounds like the domain is pointing to Squarespace, which means you'll need to edit the DNS records to point the domain to the correct site.

If you see a "Squarespace Defaults" section in the DNS settings, removing this section (and all fo the DNS records it includes) will disconnect the domain from Squarespace. Then you can add the DNS records that point to the correct site. Squarespace has some guidance for adding and removing DNS records: Accessing your Squarespace-managed domain's DNS settings

If you share your domain, as well as the site it should point to, we can give more specific advice.

I'm having OP's issue. I deleted all of the defaults, and my only two records point to my google site. Using WWW. works, not using it brings me to the under construction page.

On 5/2/2024 at 12:20 PM, PixelSoda said:

It sounds like the domain is pointing to Squarespace, which means you'll need to edit the DNS records to point the domain to the correct site.

If you see a "Squarespace Defaults" section in the DNS settings, removing this section (and all fo the DNS records it includes) will disconnect the domain from Squarespace. Then you can add the DNS records that point to the correct site. Squarespace has some guidance for adding and removing DNS records: Accessing your Squarespace-managed domain's DNS settings

If you share your domain, as well as the site it should point to, we can give more specific advice.

Unfortunately, this did not work

Facing same problem. Also with google sites. Also after acquisition….

No squarespace in DNS, nada - no - zero

www. Is working fine… just https:// does not work 

can i see you guy's dns settings? I am facing the same issue but i am not able to access the webpage at all as it auto redirects to https://

I removed all dns settings except for TXT records and the squarespace defaults and cname and www

Same issue here, any fixes? 

I am still having this same issue. All the domains I already owned when the transfer to Squarespace took place are working correctly. This is happening with the first domain I purchased through Squarespace.

Frustratingly, even setting up a 301 redirect to the default Google Sites URL ( sites[dot]google[dot]com[slash]whatever ) doesn't work... unless I type "www" first, or "/home" after the domain, it takes me to the construction page.

This is a problem, because the site was included in a mailing that arrived at people's homes today, and it's not working.

You probably need an A record for the site. I might be able to tell you if you posted the domain. I don't mean to criticize but I don't understand why so many folks post here on the forums that they are having a domain problem but don't post the domain. We can't check it if we don't know what it is. 

I'm having the same problem with my URL chambleeinteract.com. I have no idea how to fix this. 

Hello , experiencing the same problem… When i type my website « www.Samlusso.com » everything works fine, but when i just type « samlusso.com » (my actual domain) it brings me to a page saying under construction, here’s my dns settings, hope someone can help me

On 9/11/2024 at 8:35 AM, SamLusso said:

Hello , experiencing the same problem… When i type my website « www.Samlusso.com » everything works fine, but when i just type « samlusso.com » (my actual domain) it brings me to a page saying under construction, here’s my dns settings, hope someone can help me

@SamLusso Looks like you didn't delete the default Squarespace DNS records?

On 9/11/2024 at 6:35 AM, SamLusso said:

When i type my website « www.Samlusso.com » everything works fine, but when i just type « samlusso.com » (my actual domain) it brings me to a page saying under construction

This is resolved now. Going to samlusso.com automatically redirects to www.samlusso.com.

Hi there, 

I'm having the same issues here.  

When I go to www.faimglasgow.com, the site appears correctly, but when I go to faimglasgow.com, I get the black squarespace holding page.  

Here are my DNS settings, could someone help me to fix this?:

Time will most likely fix this.

I can now access https://www.faimglasgow.com/ with and without the www.