Dms-Code Posted March 23 Share Posted March 23 Hey hi everyone, Since I bought my domain with Squarespace and trying to connect with Google Sites platform, apprently the connection was successful but just with the domain using the complete structure, www.domainname.com. However, when I try to acccess to the same domain without the www, is still displayingf the same default coming soon page by squarspace, for some reason is not redirecting or using the connection to update the current Google Site data. I have tried many things, such as delete and restoring all de default setting, adding the four DNS domains, following some squarespace documentation ( DNS records for connecting third-party domains or Connecting your Squarespace domain to a Google Sites site ) or enable/disable the toggle button to force the use of www in the main domain dashboard, and nothing works. Have any of you had this same situation? Link to comment
fundaman Posted April 9 Share Posted April 9 Facing the exact same problem. Is this a squarespace open bug? Link to comment
DC47 Posted May 1 Share Posted May 1 My domain was transferred from Google Domains. Today May 1, I cannot reach my website I see a black photo from Squarespace with my domain name without the www and a message: We are under construction. Please check back for an update soon Link to comment
PixelSoda Posted May 2 Share Posted May 2 It sounds like the domain is pointing to Squarespace, which means you'll need to edit the DNS records to point the domain to the correct site. If you see a "Squarespace Defaults" section in the DNS settings, removing this section (and all fo the DNS records it includes) will disconnect the domain from Squarespace. Then you can add the DNS records that point to the correct site. Squarespace has some guidance for adding and removing DNS records: Accessing your Squarespace-managed domain's DNS settings If you share your domain, as well as the site it should point to, we can give more specific advice. Link to comment
Burdy323 Posted May 10 Share Posted May 10 On 5/2/2024 at 12:20 PM, PixelSoda said: It sounds like the domain is pointing to Squarespace, which means you'll need to edit the DNS records to point the domain to the correct site. If you see a "Squarespace Defaults" section in the DNS settings, removing this section (and all fo the DNS records it includes) will disconnect the domain from Squarespace. Then you can add the DNS records that point to the correct site. Squarespace has some guidance for adding and removing DNS records: Accessing your Squarespace-managed domain's DNS settings If you share your domain, as well as the site it should point to, we can give more specific advice. I'm having OP's issue. I deleted all of the defaults, and my only two records point to my google site. Using WWW. works, not using it brings me to the under construction page. Link to comment
Ceec Posted June 26 Share Posted June 26 On 5/2/2024 at 12:20 PM, PixelSoda said: It sounds like the domain is pointing to Squarespace, which means you'll need to edit the DNS records to point the domain to the correct site. If you see a "Squarespace Defaults" section in the DNS settings, removing this section (and all fo the DNS records it includes) will disconnect the domain from Squarespace. Then you can add the DNS records that point to the correct site. Squarespace has some guidance for adding and removing DNS records: Accessing your Squarespace-managed domain's DNS settings If you share your domain, as well as the site it should point to, we can give more specific advice. Unfortunately, this did not work Link to comment
Lisa123 Posted July 1 Share Posted July 1 (edited) Facing same problem. Also with google sites. Also after acquisition…. No squarespace in DNS, nada - no - zero www. Is working fine… just https:// does not work Edited July 1 by Lisa123 Link to comment
Opkko Posted July 10 Share Posted July 10 can i see you guy's dns settings? I am facing the same issue but i am not able to access the webpage at all as it auto redirects to https:// I removed all dns settings except for TXT records and the squarespace defaults and cname and www Link to comment
Solution ApexLeader Posted July 27 Solution Share Posted July 27 To anyone still struggling with this, I just sorted it. Go on DNS settings and remove the squarespace defaults - press the delete button. You may need to readd your configs Link to comment
jacobnbrier Posted September 10 Share Posted September 10 I am still having this same issue. All the domains I already owned when the transfer to Squarespace took place are working correctly. This is happening with the first domain I purchased through Squarespace. Frustratingly, even setting up a 301 redirect to the default Google Sites URL ( sites[dot]google[dot]com[slash]whatever ) doesn't work... unless I type "www" first, or "/home" after the domain, it takes me to the construction page. This is a problem, because the site was included in a mailing that arrived at people's homes today, and it's not working. Link to comment
derricksrandomviews Posted September 10 Share Posted September 10 You probably need an A record for the site. I might be able to tell you if you posted the domain. I don't mean to criticize but I don't understand why so many folks post here on the forums that they are having a domain problem but don't post the domain. We can't check it if we don't know what it is. Link to comment
cinteract Posted September 10 Share Posted September 10 (edited) I'm having the same problem with my URL chambleeinteract.com. I have no idea how to fix this. Edited September 10 by cinteract Link to comment
SamLusso Posted September 11 Share Posted September 11 Hello , experiencing the same problem… When i type my website « www.Samlusso.com » everything works fine, but when i just type « samlusso.com » (my actual domain) it brings me to a page saying under construction, here’s my dns settings, hope someone can help me Link to comment
ivan-oj Posted September 13 Share Posted September 13 On 9/11/2024 at 8:35 AM, SamLusso said: Hello , experiencing the same problem… When i type my website « www.Samlusso.com » everything works fine, but when i just type « samlusso.com » (my actual domain) it brings me to a page saying under construction, here’s my dns settings, hope someone can help me @SamLusso Looks like you didn't delete the default Squarespace DNS records? Link to comment
paul2009 Posted September 14 Share Posted September 14 On 9/11/2024 at 6:35 AM, SamLusso said: When i type my website « www.Samlusso.com » everything works fine, but when i just type « samlusso.com » (my actual domain) it brings me to a page saying under construction This is resolved now. Going to samlusso.com automatically redirects to www.samlusso.com. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
AnninaMartin Posted Tuesday at 09:09 AM Share Posted Tuesday at 09:09 AM Hi there, I'm having the same issues here. When I go to www.faimglasgow.com, the site appears correctly, but when I go to faimglasgow.com, I get the black squarespace holding page. Here are my DNS settings, could someone help me to fix this?: Link to comment
derricksrandomviews Posted Tuesday at 10:35 AM Share Posted Tuesday at 10:35 AM (edited) Time will most likely fix this. I can now access https://www.faimglasgow.com/ with and without the www. Edited Tuesday at 10:14 PM by derricksrandomviews Link to comment
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