Spectrum ISP is blocking my site for being "a threat."

We're launching a new site but have stumbled upon an issue. Users who use Spectrum as their ISP are unable to fully navigate the site. Apparently, their ISP-provided router has a security feature called "Security Shield" which blocks sites that may "contain malware or steal user data."  Essentially, our site is being flagged as a Phishing site – which it is not.

The Security Shield feature can be disabled by each individual user, but that's not really a viable solution as I can't ask our users to put their computers at risk from other sites just to use ours, not to mention they may not know that's why the site is blocked.

Our service (installing real estate sign posts in the Orlando Florida market for realtors) is hyper local, and Spectrum serves thousands of homes exactly in the geographic area which we serve.

My store is set up to offer services – each of which include a custom form that collects data such as listing addresses, and info about the real estate agent. Could these forms be what Spectrum's security shield is detecting and flagging? Has anyone else had this issue?

This just started happening to my website as well. When I use Spectrum it gets blocked, but if I go onto another network it's fine.
 

Hi there, we purchased a domain and hosting via squarespace www.campyellowjackets.com (currently password protected) and some of our team is getting ISP block notices like attached. 

From what I can tell, the domain is getting blacklisted / blocked by ISPs? So I don’t know how we get it whitelisted or solve this issue.

Any help is appreciated! 

thank you!

42 minutes ago, KampGrizzly said:

From what I can tell, the domain is getting blacklisted / blocked by ISPs? So I don’t know how we get it whitelisted or solve this issue.

Please see my post above.

thanks for your help everyone! the larger issue is that I don't know what everyone's using service provider wise.. (it's being sent to a large group from all over the country) so many people will be needing to access this site. 

21 minutes ago, KampGrizzly said:

the larger issue is that I don't know what everyone's using service provider wise.

This shouldn't be an issue with most ISPs. This ISP just seems to be more cautious than most.

Thanks Paul! Is there any other solution than contacting every ISP? As It's more than just spectrum having this issue? Seems a bit extreme. 

I am getting your password field and I use Spectrum Business out of Tampa. I did not get any kind of warning at all. This could be caused by certain security software, or security software not up to date,  not the ISP, or a combination of the two; security software provided by the ISP.  I use Spectrum but do not use Security shield, my computers and smartphones are protected by Malwarebytes. 

thank you Derrick! I have some more info from our end.. 

I would let them know about the issue for sure.  I did find this which I suspect you did too:

https://www.abuseipdb.com/check/198.185.159.144 

Your campyellowjackets.com is hosted on squarespace but it is diverting to campyj.com which is hosted by godaddy.com? is this recent or has it been like that?  That could be part of this issue. As far as not being secure, that happens a lot if https is not part of the domain when entered in a browser. I don't know if that applies to your site, it was secure when I went to it. 

Also having this issue. Some people (presumably with Security Shield or workplace firewalls) are unable to access my site. I submitted a request to Spectrum to have the block removed and they replied that I wasn't blocked (even though I am) which gave me a complete dead-end on resolving it through them. Squarespace Help was unable to help as well. Seeing that this is a problem beyond just my domain, I'm hesitant to continue using Squarespace since I can't control which ISPs my clients use and I need them *all* to be able to access it. Grateful if anyone finds a real solution to this mess.

On 12/13/2022 at 2:44 PM, paul2009 said:

If you think your website has been blocked incorrectly, please complete and submit a request form to Spectrum to remove the block.

Did this help? Please give feedback by clicking an icon below  ⬇️

I am having the same issue as well.  This link that you have to submit the request form is not loading on the spectrum website.  Can you provide another link that will get me to the request form?

Thanks

Luke

I'm having the same issue with one of my client's sites and have been going around and around trying to figure out the root of it. It's maddening! The SSL and domain all look good and I can see the website fine on my end. The analytics show that a ton of people are still easily accessing the site. 

We eventually figured out that it was blacklisted on McAfee Antivirus so I submitted a request to unblock and they did right away. My client's customers kept sending her messages asking why the site was down even after that was done.

The domain is hosted on zenbusiness.com. During the launch, someone on the ZenBusiness side had to update the DNS settings since they don't allow outside editing. It turns out they had only added 1 of the A records so 3 were missing. I got excited that this was the root of the problem, but even after they added the missing A records, her customers continued to inform her that the site wasn't accessible. 

Then last week I actually changed my home internet from AT&T to Spectrum and all of a sudden I couldn't see the website. I was finally able to replicate the issue on my end. My husband checked on his office computer which uses Spectrum and he also couldn't access the site. Since we have both internet options at my home while we make the transition,  I switched back over to my AT&T internet and could see the site fine. You can look up if a site is blocked and request an unblock here: https://www.spectrum.net/support/forms/verify_url_security

I submitted a request and just received this back:

"We have reviewed and denied your request to unblock thefrench-farmhouse.com. We found this website to contain potentially harmful content. If you still want to visit this website, you can temporarily disable Spectrum Shield through My Spectrum App, although this action is not recommended."

What do I do now? How do I find out what is potentially harmful? I've never dealt with this before 😞