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Spectrum ISP is blocking my site for being "a threat."

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We're launching a new site but have stumbled upon an issue. Users who use Spectrum as their ISP are unable to fully navigate the site. Apparently, their ISP-provided router has a security feature called "Security Shield" which blocks sites that may "contain malware or steal user data."  Essentially, our site is being flagged as a Phishing site – which it is not.

The Security Shield feature can be disabled by each individual user, but that's not really a viable solution as I can't ask our users to put their computers at risk from other sites just to use ours, not to mention they may not know that's why the site is blocked.

Our service (installing real estate sign posts in the Orlando Florida market for realtors) is hyper local, and Spectrum serves thousands of homes exactly in the geographic area which we serve.

My store is set up to offer services – each of which include a custom form that collects data such as listing addresses, and info about the real estate agent. Could these forms be what Spectrum's security shield is detecting and flagging? Has anyone else had this issue?

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32 minutes ago, PostPro said:

Users who use Spectrum as their ISP are unable to fully navigate the site.

If you think your website has been blocked incorrectly, please complete and submit a request form to Spectrum to remove the block.

Did this help? Please give feedback by clicking an icon below  ⬇️

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