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Not receiving email verification code

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Site URL: https://luhmendarc.com

i have registered my domain at squarespace and set up a custom email adress with g suite: mail@...
i can send and receive emails with this address.
however, when i try to verify the email address when setting up a sender profile, squarespace says that the email with the verification code has been sent, but i don't receive any mail - don't find it in the spam or elsewhere...
anybody knows hot to solve this problem?

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This is happening to me as well. I have to send our email campaign out ASAP but there's zero help from square space. 


Have you found the answer to this? 


Another user said square space had blocked their email and they had to manually unblock them but I'm having trouble finding the chat button. I'm out of options and desperate for any advice. Who would think my to do list for ALL DAY was to figure out why square space can't send a verification code. This is so disappointing for entrepreneurs 

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  • 1 month later...

Reach out to support. At some point, somebody somewhere reported the URL as spam. Could be on social media or an email. This causes it to be blocked. I've ran into on my own domains in the past. They can remove it from the blocked list and you should be able to get the verification code.


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I have been having the same problem and it is extremely frustrating. I can send emails and I can recieve emails but I cannot recieve the verification code from squarespace. Has anyone found a solution to this?? Where do I email support at?? I tried reaching out to customercare@squarespace.com and was notified that their support email is no longer active. 

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  • 1 year later...

Contacting Squarespace support was the only way I could solve this. The reason I got was:

It looks like your email address was added to a blocklist on our end, which is why you weren’t receiving the sender details verification email. Emails can be added to a blocklist if your provider blocks one of our emails or you mark one as spam. I've removed your address from the blocklist, so you'll receive future messages normally as long as your email provider accepts them.
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