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  1. Site URL: https://mountainprojectmt.com Am I missing something, or is it not currently possible to use the automation feature upon someone joining a member area? Is there a work around for this my too tired brain can't quite think of.
  2. Hi everyone I'm wondering if anyone can help with this? I'm trying to see how to run an automatic email drip campaign via Squarespace email campaigns when someone signs up to our member area on our site. Prior to us using the new member area, we used the 'subscription' product for our online services. That was easy to set up an automatic drip feed email campaign, as you selected the product in question and followed the steps etc. I can't see how to do something similar with the member area signups that we now use instead. I know there is the welcome and cancellation email notifications that me
  3. Hello, Is it possible to integrate more design options within the SS email campaign editor? For example can we use templates from Canva? I find the current design options in SS to be very limited. Is SS planning on adding more features to enhance the email campaign designs? Does anyone know of how to inegrate a Canva newsletter design in SS emails? Thanks! GC
  4. Hi, I'm trying to merge a couple of mailing lists to simplify things. Is this possible?
  5. Site URL: https://www.yogaanimalrights.org/ Hello, Crossing my fingers someone has a solution for this. I am sending an automated drip email campaign. Once someone purchases a product they will receive several emails as educational content. However, I am running into the issue of timing. I can select if they should receive the emails immediately, one day later, two days later, etc. but I can't select the time of day. Squarespace said that automated emails will be sent in 24 hour increments. But I'd like to send the following emails in the morning. Most importantly, if some makes a
  6. If a subscriber is in more than one email mailing list, and I create an email campaign to several of my lists, will that person receive that email several times? Or does Squarespace's system recognize that it's a duplicate and only sends it to that person once? Thanks for your help!
  7. Site URL: http://activateagency.co.nz Hi there, I'm wondering if there is currently any way to automate email campaigns to free members area subscribers? Eg. members receive an automatic email thanking them for registering and giving next steps; queue emails to arrive a certain period after they've registered for memberships etc? I know that I can automate to regular mailing list subscribers, but I can't see any way to set up the same automation for those who register as members, which seems like a pretty essential tool that I had honestly assumed would be available based on t
  8. My goal is to use MailChimp to send an automated email reply when viewers enter their email address into a Squarespace form block. The list dropdown in the Squarespace forms does not contain the campaigns I have created in MailChimp. The accounts have been integrated together. Is there a different way I need to set up the campaign in MailChimp so that when I go into the Squarespace form storage list, the campaigns will appear? Thank you.
  9. My goal is to use MailChimp to send an automated email reply when viewers enter their email address into a Squarespace form block. The list dropdown in the Squarespace forms does not contain the campaigns I have created in MailChimp. The accounts have been integrated together. Is there a different way I need to set up the campaign in MailChimp so that when I go into the Squarespace form storage list, the campaigns will appear? Thank you.
  10. Hi everyone, I'm currently making an email campaign for a client and I'm testing how it looks when I send to my email... when it comes to my desktop email everything shows up with text and links. When I open on my iPhone all the text is white... I'm very confused, I've checked to see if the colors are all black for the text and they are so unsure what to do. Nick
  11. Site URL: https://wickers.org.uk/ Hey there! I'm wondering how/if it's possible to style the thank you email / customer notification? It's terrible boring and cant seem to find anywhere to edit the look? Even add in a logo? Or, is there a way to link it to our existing Hubspot account and send a thank you from there?? Thanks in advance! 🙂
  12. Site URL: https://www.suemcnenly.com/ How do I know if a specific subscriber opened an e-mail I sent via campaigns? There appears to be no search function in the OPENED list. I understand this is not mailchimp, but am I missing some secret way to see subscriber history?
  13. Site URL: https://www.suemcnenly.com/ Hi. Feel as though I'm missing something simple. Trying to discover if a particular person opened an e-mail. No search function in the OPENED list. I understand this is much more basic than mailchimp, but I'm surprised to see no breakout of opens/clicks per subscriber.
  14. Hi All, I would like to remove the word unsubscribe from the preview text in the automated welcome email to mailing list subscribers. It is not written in the preview text box when working on it through Squarespace, but then appears when the email is delivered (as seen in the attached image). Thanks in advance for the help!
  15. Site URL: https://www.theraplant.com/ I've noticed that email blasts I send out that are opened in the gmail iPhone app have a wildly different design compared to on my desktop computer or the generic mail apple app. I've played around with many different design options in squarespace to try and see if it was simple to fix and I'm stumped. Has anyone else noticed this issue? I've attached screenshots for reference: The image with a black background is how it should look, the image with the white background is how it looks in the gmail app.
  16. Site URL: http://www.kzipknits.com Hi all, Because I sell a lot through my site, I opted to build my new website with all of our updated branding while the other was still active, and then just have a "closed" day and transfer over my domain to the new website I've been building. My question is, do you know if the email campaigns will auto transfer over when I move my domain or if I will need to repurchase, like I will need to with my commerce system, and import all my customers emails into the new system? Also, if anyone has general tips on how to preserve their ecommerce i
  17. Site URL: http://www.innermakeup.net Is there any way to identify which people on an email list aren't opening the emails and then delete them? I average about the same number of people who open the emails, but there are a bunch who have never opened them but who also don't unsubscribe. If somebody has received over a dozen emails and they don't open one, they probably never will and it would be better to remove them. Thanks! Best, Dan
  18. Hi guys, Is there a proper solution to send review request email to my customers ? solutions like mailchimp are not the best way to handle this for me, i'd like something more automated. It would be great to be able to collect product reviews, photo reviews, reply to reviews, send review coupons or review request reminders. This would make my site trusted.
  19. hi there, I'm looking for a tool to deal with negative reviews. I would like to reply to reviews, publicly or privately, to show that I care. It would be cool to automatically send an email to a reviewer when he leaves a negative review on my site. Maybe I should search for a customer review widget that would help me reply to reviews?
  20. Site URL: https://www.mariocarpe.com/ Hi everyone! I am using an email marketing platform called MailerLite and I have been integrating it into my Squarespace website. It works perfectly when I do have to create a form to get subscribers. I just had to add a code-injection as it is shown on one of the screenshots. It was easy because I just had to follow a video tutorial that MailerLite has on its own website. The issue comes up when is time for the pop-up since I would like to create one to get also subscribers to my mailing list through it. I have to insert the code-injection tha
  21. Hi everyone, I'm wondering if I can move a contact from one email marketing list to another. I have one list that is my Nurture Sequence, so there's many emails going out to them every few days, and if they become a client, I'd like to remove them from that list to a General Email List. Or do I have to do it manually. Delete them from the Nurture Sequence list and manually write their info in the General email list.
  22. Site URL: https://www.nathangrooms.com/ One question I had is if a legal address is required to be in the footer of an automated email or can it be hidden? How would you go by hiding this if you didn't want to give out your personal address?
  23. Hi, Does anyone know when SquareSpace is going to update or push out updates for their Email Marketing Options? It seems that their own emails they send out for promotions look way better than the ones you can actually send out from your account. Almost makes me want to go back to MailChimp that has more options. Also they don't report as much data after the deployment of the email as MailChimp does... (I.e. bounce rate)
  24. Site URL: https://jellyfish-platinum-j4zc.squarespace.com/ Is there any way to send thank you or any email after user submits the form of promotional popup? Note: we don't want to send confirmation email.
  25. Hi all ! So I am creating blast email templates to send to my contact lists, where I choose a specific color for my section background (let's say, green). It looks great and all, but when someone receives it on their phone or tablet, and their dark mode is turned on, then the background color inverts and it looks really bad. Is there a way to force the background color on any devices? Thank you so much for the help!
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