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  1. Hi all ! So I am creating blast email templates to send to my contact lists, where I choose a specific color for my section background (let's say, green). It looks great and all, but when someone receives it on their phone or tablet, and their dark mode is turned on, then the background color inverts and it looks really bad. Is there a way to force the background color on any devices? Thank you so much for the help!
  2. It's really disappointing that we can't add events to our email campaigns. Anyone found a work around that doesn't require retyping or copying and pasting everything by hand before I give up?
  3. Site URL: https://oldwanderingsoul.com I've tried so many times to verify my domain email to use email campaigns and I never receive the verification code. I'm receiving other emails to that account but for some reason not receiving this email. I've already sent a message to Squarespace but haven't heard back yet. Anyone have any advice?
  4. We want to test demand for 5 potential new products by asking people to sign up to a newsletter form. Each of the 5 forms links through to a different mailing list in Campaigns. When testing these by filling in the form in the newsletter block to a variety of different email addresses, sometimes these email inboxes get the confirmation emails and sometimes not (we have checked spam/promotions/trash etc via webmail pages to avoid any Outlook rules). Sometimes Squarespace appears to send them later, sometimes not at all. Sometimes we get and click the confirmation email, and the subscriber isn't registered in the mailing list, sometimes they are. Not sure if there are limits to how many newsletter forms you can have, how many emails can be sent to one recipient in a day, or whether we have some kind of quota or maximum we're using up trying to test whether this works before we launch. We have had to delay the entire site going live as this is so unpredictable. We haven't moved the domain from our old provider to squarespace yet so worst case appears to be that we go live, add recaptcha, drop the confirmation emails, then test again. Any ideas? Thanks Rick
  5. Does anyone know if its possible to upload or use custom fonts for marketing emails?
  6. Hi, I'd just like someone with more experience than me to help me think this through. I've created a website and member areas with the intention of emailing my members once a week. That's the whole function of the membership. I was considering creating separate blog posts for the individual groups and emailing those. I had hoped to be able to schedule the blog posts/emails to be published/sent ahead of time. I've already subscribed to the member areas and was planning to subscribe to a Squarespace email plan. --- --In reading about the member area/email issues, I'm wondering if my plan can even be implemented. Is it possible? --Would I need to add a newsletter block to get all of my members to opt in to the emails? --I understand that Mailchimp integration is possible, and wonder if that would be a better solution? I would appreciate any insight you can offer me on how to set this up.
  7. I have not purchased the email campaigns yet and and trying from the descriptions to decide if it meets my needs. Mysteriously, Squarespace seems to limit automated form replies to donor, newsletter, and purchase form activity. Is there a work-around to add entries from other forms to auto-reply? Just one example, if I have a volunteer form (we are a non-profit), when they submit the form, I'll need to auto-reply with a thank you and additional information. I know I can manually enter the information they submit. Not ideal, but if I do that will an automated response be triggered or do I need to somehow trigger it and if I have to tell the email campaign to trigger a response, does it still count as an automated response or do I get dinged for a blast? THANKS.
  8. Hi there! I'm having trouble with the EMAIL CAMPAIGN... It should be so simple. I'm just trying to format the text the way I would like it to look but I'm inexplicable and intermittently having trouble with these HUGE LINE spaces... (please see attached video...) Any ideas? Thank you! πŸ™‚
  9. If I manually import an email contact will they be automatically started into the automation campaign for that mailing list?
  10. I have a few people on our mailing list that have written to me saying they can't read the email campaigns due to the text being too large on their mobile device. I've tested it many times on my device and I can never duplicate the problem. Does anyone know how to rectify this? Here's a link to the latest campaign together with some screenshots of what the email looks like on the mobile device of the person who alerted us to the problem. (It does not look like this on my mobile device, I sent the same campaign to myself also)
  11. Site URL: http://activateagency.co.nz Hi there, I'm wondering if there is currently any way to automate email campaigns to free members area subscribers? Eg. members receive an automatic email thanking them for registering and giving next steps; queue emails to arrive a certain period after they've registered for memberships etc? I know that I can automate to regular mailing list subscribers, but I can't see any way to set up the same automation for those who register as members, which seems like a pretty essential tool that I had honestly assumed would be available based on the combination of regular email automations & members areas. I've just migrated my email marketing from Mailchimp to Squarespace and created a Members Area for an online workshop programme we are delivering. We already have the list of approved members, so I have been able to import them successfully into a mailing list and send them an initial welcome email using a regular email campaign. However, I note that I can not manually add these participants into a membership and give them access to the members area - I have to email them again using the regular email campaign function, and ask them to register for the members area, at which point I'm unable to automate emails to them as free members rather than "customers". Even if they register as members to gain access to the members area and then I manually add them into an additional mailing list, then it's still not possible to automate an email sequence for them because they have to "subscribe" to the mailing list themselves... So it seems like the only way to be able to have the combination of 1. participants in a free membership + 2. automated emails enabled is to make people register for a membership AND then subscribe for an additional mailing list... which somewhat defeats the purpose of automating emails to get people engaged anyway. It would be wonderful to know if anyone has a good way around this, or if not whether this functionality is likely to be forthcoming in future? Thanks in advance!
  12. Has anyone found a Newsletter Template for Email campaigns? This seems pretty basic. Is there a reason there is not one? I would love to be able to start from a blank page and create double columns, etc .. like on the web pages.. Frustrating
  13. In the footer section of my email campaign, I have an image selected for my "branding". I would like to have that image be clickable, but can't seem to find an option for this. Is it possible to make this image a link?
  14. Hi, I work with a client as their email marketer. Recently, they switched from one website to a new one (both in squarespace), but they did not alert me when they had completed moving to their new site. There are several email drafts in the old site that I would like to be able to move to the new site in order to not have to draft them again. Any advice?
  15. Hello, I am looking for help on how to make the registered trademark smaller than the rest of my text in our email campaign template. Is this only plausible in the email campaign portion of squarespace? When I select text to be paragraph, or large heading etc, it puts the registered trademark symbol as the same size. I want it to be smaller and preferably in the top right corner of the word. Any help is appreciated! Thank you! -Tina
  16. Site URL: http://mattrutherford.co.uk Hi all - I made a blog post, which published successfully. However, I am unable add this blog post to an email campaign - it's not available in the drop down selection 'select post'. I cannot figure out why it is not there - has anyone seen this before? Thanks in advance... Matt
  17. Hi, I'm trying to merge a couple of mailing lists to simplify things. Is this possible?
  18. Non of my pictures are showing up in my marketing emails, not even my logo. A silver button shows in the place where the logo should be? Anyone know why? The other pictures don't come up at all. Thanks for the response!
  19. Does anyone have the code for name collection when collecting email address with promotional pop-up?
  20. If not mistaken, it is not possible to edit the First / Last name of a lead in 'Profiles.' Anyone know what the timeline to be able to do this, is? Very common in other mass email softwares, mailchimp etc.. surprised functioned are so rigid
  21. The features of the Marketing and email programs are getting better, but still fall short of a service like MailChimp. One big feature I’d love to see brought to Squarespace is the ability to re-send an email to unopened recipients. It’s a key way to increase opens that would be a huge help.
  22. I do many events selling products in-person. I use my square reader and am wondering if there is a way to go about collecting customer info from in-person transactions through the Square Reader so I can send them an email campaign from Squarespace. Thanks!
  23. Site URL: https://www.storybookcakes.com.au/ I'm looking for a way to tag customers who sign up to our email list with different tags depending on what option they choose in the sign up form. Eg Customer will be asked to choose from three options in the sign up form (eg Customer / Member / Expert) and then those tags to automatically apply so that later I can just email one of those groups. I know I could acheive a similar thing by having three separate sign up forms going to three separate lists, but it would be nice if I could do it all at once and have them on the one list with different tags. Also, when trying to edit tags in Profiles, I can only see the option to do it one customer at a time, rather than selecting from a list to add a tag to several people at once. Are there workarounds for this? Or do I need to switch to Mailchimp? Thanks, Michelle
  24. Hi all - we want to use SquareSpace for our email marketing campaigns, but I'm having a very hard time finding info on importing contacts with anything other than name and email address. I have 20K contacts I need to import with tags for different labels that I can then use to assign to different email lists. Is there any mass way to tag several contacts at once upon import? So far I've only been able to find out how to do this manually and it's hugely prohibitive to us onboarding. Am I missing something? TIA for your help--
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