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Change Subscription Pricing

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Site URL: https://www.tristarbincleaning.com/

We offer primarily subscription service on our site. We will need to adjust pricing at some point. Squarespace does not allow us to adjust pricing and affect existing customers' pricing.

Example: I have 100 customers paying $10 for their subscription. I want to raise the price to $11. The only way to do that is to cancel the subscription and create a new one. That WILL result in lost customers. Imagine if Netflix required customers to cancel their subscription and rejoin every time they had a price increase. 

1. Anyone… is there any way around this?

2. SS employees who may monitor this thread… this needs to be changed!  We need the ability to change subscription pricing (or change variants, etc…) WITHOUT requiring cancellation of services and creating a new one.

3. Unrelated to this, but a subscription related issue. Every order is a NEW order. NO! The first order is a new order. The second, third, fourth, etc… orders are not NEW orders. They are ongoing orders. This causes confusion when fulfilling orders and simply doesn't make sense. We would love to sit on an advisory panel to discuss how to improve subscriptions in SS.

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  • 1 year later...

We have the exact same issue! Need to implement a price increase to our subscription licenses but it only applies to new orders. 

Also finding the 'New Order' emails an issue for subscription purchases. They are a 'reoccurring order'..

Our team they have to go to extra lengths to find out if its an actual 'new order' or a 'reoccurring order' incase they then send out the same product again.

Please can we have some updates on these issues being fixed?

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1 hour ago, Boffix said:

Need to implement a price increase to our subscription licenses but it only applies to new orders. 

Also...our team they have to go to extra lengths to find out if [a New Order email is] an actual 'new order' or a 'recurring order'.

Both of these issues have been discussed with Squarespace but there is no news on when (or if) these will change. 

Squarespace employees don't routinely monitor this forum for feature requests (see the guidelines - item 6) so you'll need to contact Squarespace Customer Care using a support ticket to raise this issue.

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About: Sqsp Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Expert and founder of SF Digital, dedicated to improving websites by building the features Squarespace didn't include™.
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  • 5 months later...

We also have this issue, and have been asking about it for a few years now. We got an email today stating website subscriptions were going up, which is fine, but the email notification for the adjustment is something we should have access to. Just being able to adjust for inflation, demand, expansion or a price hike should be available.

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  • 2 months later...
5 minutes ago, CrowdCooks said:

We need to increase the pricing of our ongoing 250 recurrent customers so that we adjust to inflation. Any news ? What is possible ?

You can increase the price so that new subscribers pay a higher price but you cannot change the price of existing subscriptions or memberships. Once a subscription has started, the price remains the same until the subscription is cancelled. Think of it as 'legacy pricing'. 

To raise a feature request for this to be added in the future you can contact Squarespace Customer Care using a support ticket.

Improve your online store with our extensions.
About: Sqsp Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Expert and founder of SF Digital, dedicated to improving websites by building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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I understand the legacy aspect of it, therefore an email notification should be in place so that the customers would be informed of the price increase and choose to cancel their subscription if not in agreement with the price increase proposal. I think that's what Netflix did for example, right ? I can easily imagine that thousands of businesses like us and using squarespace, will have to increase the pricing of their loyal recurring customers to cope with the worldwide inflation phenomen. I hope the squarespace team is looking into this topic for a while now and that something will come up soon. I have just sent now an email to the support team, but it feels that I will just get the usual "we will pass it on to the team for future review" and nothing will happen... Thanks Paul anyhow for taking the time to reply to my question. Much appreciated. 

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  • 1 month later...

Is there a way to do this via Stripe somehow? It looks like whenever a customer creates a subscription via Squarespace, their payment details are viewable in the Stripe dashboard. It also looks like Stripe allows you to create subscriptions for all of those customers from within Stripe. So maybe there's a potential workaround? 

Edited by mickd
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