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NiceMac

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Everything posted by NiceMac

  1. I am needing to setup a site for our local networking group. We need very basic website functionality, but do need to be able to have our members go to our site, login and pay their monthly or annual dues. I totally understand how the commerce piece works and we are prepared to setup a basic commerce site and use Stripe to accept the payments. We need our members to be able to choose $30 per month or pay by the year ($300) and get a discount. When I try to set up recurring payments, I only get the options for weekly or monthly. I do not see annual anywhere. I have been reading about member areas. That would be fine, but we do not have content to sell. Just dues for membership in our local group. What we need: –to be able to ‘sell’ two items - monthly and annual dues. –to setup recurring payments for each member of our group for one charge per month or one charge per year, depending on what they select. –we are a small group that does not need a big e-commerce solution for our 75-ish members, just the ability to do these basic payments. What plan do I need to do this?
  2. Site URL: https://www.tristarbincleaning.com We use SS commerce for home services. We have ONE "item" that people can purchase, but several subscription products. It works really well. The bones of this system is good. The biggest problems: If somebody's credit card gets compromised or expires, they have to update their card. Good luck. So far we have had exactly TWO customers over 7months pull this off successfully. Everyone else updates the card in their account (NOT in their subscription) and the end result is that the subscription gets cancelled 10 days later. SS does not make this process clear and we are losing customers because of it. We cannot change prices on subscriptions. Say we want to lower our subscription price to beat a competitor. Can't do it. Well, you can, but you have to cancel everybody's subscription and then entice them to re-subscribe. You should NEVER force somebody to cancel their account o change the price. Think what would happen if Netflix cancelled everybody's account when they raised the subscription price. Does anyone have any suggestions about how to work around these? SS is zero help. They respond that this is the way the system is designed and if we want we can enter a feature request. (done and done, no response…)
  3. Site URL: https://www.tristarbincleaning.com/ We offer primarily subscription service on our site. We will need to adjust pricing at some point. Squarespace does not allow us to adjust pricing and affect existing customers' pricing. Example: I have 100 customers paying $10 for their subscription. I want to raise the price to $11. The only way to do that is to cancel the subscription and create a new one. That WILL result in lost customers. Imagine if Netflix required customers to cancel their subscription and rejoin every time they had a price increase. 1. Anyone… is there any way around this? 2. SS employees who may monitor this thread… this needs to be changed! We need the ability to change subscription pricing (or change variants, etc…) WITHOUT requiring cancellation of services and creating a new one. 3. Unrelated to this, but a subscription related issue. Every order is a NEW order. NO! The first order is a new order. The second, third, fourth, etc… orders are not NEW orders. They are ongoing orders. This causes confusion when fulfilling orders and simply doesn't make sense. We would love to sit on an advisory panel to discuss how to improve subscriptions in SS.
  4. I too need this feature. Before moving to SS, we used Jobber to process payments via Stripe. We COULD set the day of the month that Stripe billed the subscription, so this is a SS limitation, not a Stripe limitation.
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