sarah_cowan Posted October 12 Share Posted October 12 (edited) Is anyone using the Universal Filter Plugin from Square Websites finding their code no longer works since the last Squarespace update, and the product filters have completely vanished and been replaced with Squarespaces clunky product categories? I've tried removing and re-adding the code again but nothing is showing/working. This is occurring on both 7.0 and 7.1 websites. Websites it has stopped working on: https://www.giveadamngift.com/shop/ https://manorbarnorganics.com/shop It's so disappointing that we've been screaming out for filters (price asc/des, newest, search bars etc) for commerce pages for years, and even paying for plugins like this, only for Squarespace to break them and still refuse to bring in these features. Any help or feedback would be gratefully received. My clients are rightfully not happy (and right in the at the beginning of the Christmas sales period), so if anyone can suggest alternatives that still work too that would be amazing. Edited October 12 by sarah_cowan Link to comment
tuanphan Posted October 13 Share Posted October 13 It looks fine. Can you explain it a bit detail? Also, have you try contacting Michael in Slack Group yet? sarah_cowan and EarvinChong 2 Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message How to: Setup Password & Share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care Link to comment
creedon Posted October 13 Share Posted October 13 It appears to be working from an outsider's perspective. Perhaps the issue is occurring only in the editor? sarah_cowan 1 Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
Solution paul2009 Posted October 13 Solution Share Posted October 13 13 hours ago, sarah_cowan said: Is anyone using the Universal Filter Plugin from Square Websites finding their code no longer works since the last Squarespace update, and the product filters have completely vanished and been replaced with Squarespaces clunky product categories? Hi @sarah_cowan this isn’t because of a Squarespace update. The workaround is to replace “assets.squarewebsites” with “plugins.squarewebsites” in the code. This should resolve it instantly. I’m interested to know where you are based because the only users known to be affected by this are based in the UK and using BT Broadband. There’s a fault with BT’s DNS servers that is preventing access to the “assets” url. EarvinChong and sarah_cowan 2 About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
sarah_cowan Posted October 13 Author Share Posted October 13 Thank you all for your super speedy replies! It's good to know if was still working for others if not for me/BT users. @paul2009 Bizarrely this was the issue! Both me and my client use BT as our provider in the UK. As soon as I replaced "assets" with "plugins" in the header code injection the filters all appeared again. Very strange, but so relieved this is working now. Thank you so much! I also sent a to Squarespace as well requesting the product filters as a feature for commerce websites. Have been asking for this for years, but hopefully one day we'll get them. paul2009 1 Link to comment
paul2009 Posted October 13 Share Posted October 13 You're welcome! About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
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