Blog post categories not saving

Site URL: https://accountingheart.com.au

Client has a blog which doesn't currently have categories.  Trying to set up a category master list so that they can go into each post and select categories to assign to.  

When I go into blog settings and Advanced, Manage Categories, it says To manage categories, add them to posts in this blog first.

So I go into a post, then add in all categories, save, but then can still not add to master list per above.

In some posts cannot save categories at all to individual posts.

Feels like a bug somewhere?

I'm having this same problem. I've created categories, hit the check mark and then it disappears before I can hit "Save".

Categories are created in a post not in the advance/manage categories field. You can edit them or delete them from there only. You can add a post in a blog or edit one, down where it says categories click on that then create as many cats as you want. Hit enter after you type in each one. Then they will show up in the category list and in the  advanced manage categories field. You don't have to save the post or changes to a post for the categories to be saved. 

To add categories to 7.1 edit a post by clicking on the tree dots, choose settings, then options, then categories and add one by typing in the add categories here field, then hit enter. The manage categories is in blog page settings advanced manage categories. You can delete or edit there as well. 

Hi, I'm having the same problem. It doesn't save. When I closed the window, the checkboxes return to empty... ?

I followed the instructions and it is still not saving the category. I'm having to use Tags at the moment for sorting posts.

41 minutes ago, alycia.wicker said:

I followed the instructions and it is still not saving the category.

If you are using Squarespace 7.1 and have created a blog post, you should be able to:

1. Click the three dots and then SETTINGS to reach the settings panel
2. Click Options
3. Click Categories 
4. Type your preferred category name
5. Click SAVE

When you refresh the post in your browser, you should see the categories. 

I am not seeing any issues today so if the image above is not what you see then I recommend you contact Squarespace Customer Care directly.

Was this post helpful? Please give feedback by clicking an icon below  ⬇️

9 hours ago, DhoogeMeganck said:

When I closed the window, the checkboxes return to empty... ?

If one or more categories are shown in the list then the blog post is already categorised. For example, the screenshot below shows a post that is in the "News" category.

You do not need to check any of the checkboxes beside the category names. The checkboxes are there to allow you to select several categories for deletion.

Was this post helpful? Please give feedback by clicking an icon below  ⬇️

Unless someone can point me to what I'm doing wrong, I will contact support directly.

Here's a screen recording of what I'm doing. 

On 10/30/2022 at 7:52 PM, alycia.wicker said:

Unless someone can point me to what I'm doing wrong, I will contact support directly.

Here's a screen recording of what I'm doing. 

Hey Alycia,

Did you ever find a solution? I'm having the same problem.

39 minutes ago, jenkinh said:

Hey Alycia,

Did you ever find a solution? I'm having the same problem.

No, and I didn't contact support. I've been using the tagging system instead of categories to get around it. 

18 minutes ago, alycia.wicker said:

No, and I didn't contact support. I've been using the tagging system instead of categories to get around it. 

Ahh, got it. I contacted support just now and they verified the problem and were unable to help via chat. They are going to email me with additional information/help. They know it's an issue. I'd suggest hitting them up. It was quick for me.

26 minutes ago, jenkinh said:

Ahh, got it. I contacted support just now and they verified the problem and were unable to help via chat. They are going to email me with additional information/help. They know it's an issue. I'd suggest hitting them up. It was quick for me.

Great! I hope they find a solution. Keep us posted and I'll make a note to reach out to them, too.

I found out on my 7.1 sandbox site that when I add a category it is there, but it doesn't show up in any other post until after I type in the first letter of the cat in the add categories here field. Once I do that, and it is viewable I can then return to the post and the category is viewable when I click categories. 

I saw this forum after having the same issue. Has anyone found a solution? I type in a category, but the save button never appears so the category that I type doesn't remain or isn't saved. I think there is a glitch with the save button. I can add Tags either. Same issue.

I chatted with Squarespace help, and they advised attempting to save the category for a blog post in an incognito window. When that didn't work, they advised clearing my browser's cache. I didn't want to do that, because I like being able to login to my favorite websites and revisit pages quickly. So the only solution I found was to duplicate my blog post which the category was working on and add my new content to that. I do believe this is an issue that Squarespace needs to investigate further. 

I had the same problem (categories wouldn't save) and I discovered that if I hit return after typing in the category, I get the save option.  Don't know if this will work for everyone, but it was a big lightbulb for me.